This is 2nd time working with Jeff Winton @ Ocean Honda and every time I've been satisfied with my purchase and his help . Awesome guy to work with . I highly recommend working your purchase with him . read more

John Prendi in parts was absolutely terrific. I tried to change the battery in my key fob and the whole thing fell apart. He managed to put it back together in no time and send me on my way. Thank You John Prendi!!! read more

Okay what a great experience this was Jeff and his finance team were able to get me out from under a high interest rate on my vehicle give me great trade in value for it and get me into the car I wanted with the payment I needed. Their no pressure sales and great options made it very easy to discover what was available for me and what was the best route to go for my family after consulting with my sales associate Jeff Winton I let him know I had another truck with a super high interest rate and was considering refinancing it , instead I was able to bring it down trade it in and leave with brand new truck zero down and almost 0% interest two brand new vehicles with lowest interest rates I ever thought I could get Mahalo Ocean Honda and especially Jeff for making it happen. read more

Been here a few times but this last time has been the worst experience. Was dropped off at the mall (since my car had a recall to be fixed.) and after calling to be picked up we waited and waited. Called a second time and still waited some more! Finally called a third time and finally after 3 hours of waiting they finally remembered to pick us up by Kohl's when we were to be picked up by the food court!! And after talking to the rep Dustin he assured us we would be taken care of the next time we would stop by. Til this day I received an email from a manager who never responded after I explained our experience! I left a message for Dustin with no response. So guess what I feel this was a big enough issue to ever go back! Ocean Honda you have lost a customer! read more

I really needed to have my tires replaced but my schedule has been so busy and erratic. From being a long-time customer of this dealership, I know this is a very busy dealership in service and sales departments. It means that these guys are great at what they do, but it also means, appointments should be made about 2-3 weeks in advance, on average. Miraculously, I had my Friday open up. Unfortunately, I didn't know until that Wednesday. I called Wayne Sparks at Ocean Honda and left a message. I honestly didn't expect to get in on such short notice, but Wayne not only got back to me that day, but he got me in for the tire AND oil service which was also due. Halfway through the service, he called and advised me that the technician had noticed that my front brakes also needed immediate attention. (Which I had suspected, due to a new noise coming from my brake area) and offered to complete that as well. I feel fortunate to have Wayne as my service advisor. He always takes time to answer your questions, and he's proactive and knowledgeable and HONEST about any car issues you may have in the future. Ocean Honda, you're lucky to have such an awesome guy! read more

First of all, I would like to note that this is the second car I have bought from a dealership. When going to the dealership I was just planning on shopping around as my previous experience with buying a car was pressured, nerve wracking, and I just about had a heart attack. I had been looking online and decided exactly what little car I wanted to test drive. The sales guy I had was SO nice. He shared a little about himself and built repore before trying to sell me the car. He made me feel comfortable during the test drive. After the test drive I decided to make negotiations. I wan't planning on driving home in a car as, at the time I only had $1.28 in my checking account. BUT Ocean Honda was willing to work with me, offer me a loan, and drop down the cost $1000 off the sticker when asked. When meeting with the contract agent and signing the paperwork they offer you the Warranty package as all dealerships do. I informed her of the maximum amount I could afford for a car payment amount and she offered me the higher warranty at less than the regular monthly payment amount. When using the service department, well it is a service department. They do not have much of a personality, but most shops do not. The prices at Honda are comparable to any other repair shop I have ever been to BUT they offer free shuttles, car wash, and a loaner car if you bought your car there and they need time to repair it. This is my first Honda but after this experience buying a car compared to the last, I will not want to go anywhere else. read more

Honestly- it's hard for me to give a dealership such a high rating. I'm a salesperson by trade so I have a nagging dread whenever I have to deal with other salespeople. But, the people here deserve it. My family has been dealing with ocean honda for years and as much as I don't like salespeople, I can't help but to like these guys. They've always been extremely helpful and knowledgable about parts, trade ins, financing options, and local good places to eat. What prompted this review was my interaction with the service department this afternoon. I was unsure about what kind of service my car needed and was asking a lot of (what I assume we're probably stupid) questions. The guy I was talking to had answers and didn't get frustrated at all and was really really friendly. Yay ocean honda! I like you. read more

I'm not at all a fan of car shopping but dealing with Ocean Honda was great. Rodney gets extra thanks for being so helpful, honest, kind, and low-pressure. My wife and I are psyched for our new CR-V. read more

Ocean Honda - 2015 Honda CR-V EX-L - Car Dealers Near Me - Soquel, California

Great experience buying my accord. Ken W. was patient and answered every question I had in extreme detail no matter how crazy it was. I would definitely recommend buying a car from them. Not pushy, rude or anything like the stereotypical car salesman. Very nice experience. read more

Too busy to change the tire they had me order. Not even able to squeeze me in our do anything to fix it up.

I had work done there that was guaranteed for a year. Not long after that year was over, the work, a rebuilt rack, started leaking again. I called the manager to ask if they could do something for me, given that I was a longstanding customer - over a decade. I never received a call back. Also, when I tried to show the mechanic another problem, he and his manager insisted there was no problem, when it was pretty obvious, e.g. the car riding rough. Check the fuel filter? Finally, I have had to return my car for fixes to repairs and have a tire showing evidence of being poorly aligned. Am now looking for another mechanic. read more

I took my Honda in for a "tire pressure" warning light and an oil change. When I came to pick up my car, there were 6 male service employees on the desks in the service department. There was no welcome or concern whatsoever by ANY of them about why I was there. One turned his chair away, a second one walked the opposite direction to his desk, and the 3rd was busily looking at YouTube links in his phone. Not one word or acknowledgement of my existence. I walked up to a desk that look liked a service desk, no one there. No bell. No one in the background. Finally I asked one of the servicemen if I should be waiting at the supposed service desk. He said "yes." Noting there was no one in there, several minutes later he finally stated I needed to see my service advisor, whom, interestingly was the only employee actually working with another customer on the phone. I waited for him. Previously, my advisor, Joshua told me I needed to pay $189 to diagnose the error code. He went on to advise another $1,926 worth of repairs he said I needed. From other Yelp reviews I see they like to recommend new rear shocks, amongst other things. This is all before they would look for the actual problem I came in for. They refused to look without my paying an additional $189 diagnosis fee. I told them "no thanks." I managed to get my car out of their clutches after 45 minutes. I took my car to an "honest" mechanic, to find out what was really going on. That honest mechanic is Dick at Hidden Valley Automotive in Scotts Valley, FYI. Within 30 minutes he cleared the warning light, test drove it and pointed out that the automotive diagnostic device I bought from Verizon needed to be removed to assess the situation. He charged me $75. Let me repeat: Honda trumped up unnecessary repairs for $1,926 with no resolution to my original complaint, while a REAL mechanic resolved the issue in a blink of the eye for $75. Who would you return to? I'd like to tell you this is an abherrent review compared to previous service experiences at Ocean Honda Service Dept. but alas, unfortunately it seems to be their norm. read more

Ocean Honda is like a family they treat you really well , I always have the best experiences there , Rick the service manager is wonderful , he goes out of his way to make sure you are taken care of ! I would not go any where else Thank you all at Ocean Honda Sue read more

OVERPRICED!!! BAD SERVICE! UNFAIR BILLING PRACTICES!!! My car was having trouble starting... They charged just over $450 for replacing my spark plugs!!! $280 for 4 spark plugs replaced w/labor PLUS an extra hour to diagnose that my car needed them! WHAT!?? I spoke to their service manager about their billing and he mansplained to me about how they need to make money to pay their service people. It does not take an hour to diagnose bad spark plugs nor another hour to replace them. Over all they charged me over $450 for spark plug replacement. I called other shops. They ran between $100-$140 for the same work. What a rip off. The only reason I went to the dealer is because my car is CNG and they are the only shop in SC who will work on natural gas civics if the problem is related to fuel. AND This is not the first time I've had a bad experience with them. I don't know why I don't just avoid them. read more

Tyler, the service rep who I spoke to on the phone is probably the worst person I have ever dealt with. He obviously hates his job and transfers that hate to customers. I would rather deal with a telemarketer from Malaysia who spoke no English than talk to him ever again. They don't return phone calls and don't care about customer service whatsoever. I hate writing bad reviews but this was such an unpleasant interaction that I felt I had to warn others. read more

Give yourself an hour when you pick up your car from their service dept. First they list the paperwork and then they lost the keys! Unbelievable! read more

Ocean Honda's GM (Tony) is great to deal with, very helpful and approachable. Luis, my sales advisor, went above and beyond to find me the kind of vehicle I was looking for. He was also friendly, helpful and very knowledgeable. The whole buying process was easy and painless. Great dealership and great staff. Will definitely go back. read more

Steven Zigman was such a great salesman. I'd been looking for a Honda for my daughter and was very hesitant to go into any dealership. I'd been to Ocean Honda before and they've always provided me with excellent service. I was not disappointed this time either. He made the process easy and painless. He got into the car and taught her how to program her radio and the basic workings as it was her first car. He seemed genuine and sincere. He went out of his way to provide excellent service. It's exactly why I keep taking my car to Ocean Honda. read more

I am giving one star because this place ripped me off. I feel badly that i fell for it, and it's my fault to some degree, but they could have been better to me. I cried on the way home, all weekend and never got over it. Here's the long list of fails: -Low balled me on my Civic SI-could have given me 1-2k more -High balled me on the new car-could have sold for 13k instead of 16k -Pushed me into buying high end optional coverage for the car, but really should not have because the damn thing was a certified car which means it comes with many coverages already. -Told me that I qualified for 3.9%, but I've confirmed that was a fictitious number because I have low credit score, under 600. So, they lied about that. -Showed me a cool looking car that I would qualify for, test drove, and decided to take it. partway through paper process they told me that they made a mistake and showed me the wrong car. instead they said i qualified for a different car,,and mind you, not near as cool looking of a car. it was a couple years older, dirty, and totally not what I wanted. they told me to bring it back to get detailed and certified, because apparently they must have just received it. it was not cool to ask me to test drive a filthy car, and not cool to show me only this car as my only option. -I asked several time to see a copy of my credit report, and was told ok, ill get that for you. Never happened. I even emailed a manager and the sales person ask for it, and no response. -Sales person was nice, so was manager who initially lured me in, however, I now question their intentions, as I know they were not genuine. Shame on you, Mauricio and Chris! -I had my contract reviewed at two other car places to get opinions and they confirmed that I was ripped off royally. One place gave me a phone number to an attorney that will hopefully help me get out of this theft. -Finally, I was able to buy a brand new kick ass 2017 Honda from a much better dealership, although they did not want anything to do with the piece of hunk from Ocean so I could not trade it in, because it was a step-child headache, so they recommended that I either drive it into a tree and total it out, ha ha, or do a voluntary repo which I did end up doing just yesterday. I drove it right over to the nearest honda dealership to my job and dropped off the keys and said that I do not want it anymore. Action items for sales and management: -Sell cars with true intent to care for the customer and make them happy, even if it means leaving an option out or selling for a little less, etc..In the end you still win, because you have made the customer happy, and they will tell their friends who will tell theirs and therefore you get to stay in business. -Return all correspondence, even if you don't have an answer the customer will like. Showing an effort is a good effort that customers will appreciate. -Don't lie or exaggerate on contracts. Be up front, because this always gets the business further, and you will not get shitty reviews like this one. -Don't treat women differently when selling cars, than men. You may not even realize that you're doing this, so now is the time to keep this in mind when selling. -You have lost my business forever, and my daughters, as I will no longer bring her car in for any sort of service. To customers like me, there should be an apology, and a strategy to rectify any issues that arise. Sincerely, Unhappy Customer of the Year read more

I have been coming here for 4 years and every visit is always excellent! The employees are very kind and generous, oh and the deli kitchen Thank you Honda for continuing to provide excellence read more

Unacceptable service. I have a 2013 Honda Accord, less than 50,000 miles, and all of the sudden the key doesn't open the door. Have to get to work, in a panic, I call, and Chris, one of the managers, gives this response: "Well, take an Uber." I'm sorry, what? How is that an appropriate response? According to your website, your service center is open, we live half a block away and they refuse to help us? He didn't even offer any alternative. Just dismissively "Call an Uber." Not ok. I've had nothing but positive experiences with Ocean before, so this is unfortunate, but this is not acceptable AT ALL. I'm having to go through AAA now. Really unacceptable service. read more

Excellent time with two recent services, different cars, with a great service advisor (Jason Lawton). Although I was open to buying tires, they told me to hold off and that they weren't necessary yet. Prompt check-in, car done on time, and done right. Separately, I bought a certified car from Michelle, who was also excellent, honest, and transparent. This place doesn't jerk you around and they "get" customer service, unlike (for example) the Santa Clara Honda. read more

Rodney my salesman was amazing! He was so helpful and not pushy at all. I hate buying new cars because I don't like the aggressiveness of the salesman but Rodney wasn't like that at all. Also Jessie the sales manager was extremely accommodating and helpful. If you need to buy a Honda this is the team I recommend! Thanks guys! read more

I am so sad to write this review but after 8 years of giving it "one more try" I am done. I am a loyal customer and even tried to purchase my 2007 CRV from Honda but they didn't have the car in stock and couldn't get it for me. Instead they tried selling me another car. I eventually purchased my Honda online and had it delivered to my front door. I have always taken my car to Ocean Honda for service and I noticed I would get sold additional items I didn't request. I would wait 2 hours for an oil change and this last time I made an appointment for 2 new tires to be put on the car. I wasn't given an estimate because the guy I made the appointment was out to lunch. I guess they are on commission so the other service agent took my order but couldn't give me a price. Then I took shuttle home. 3 hours later! I am calling to find out if the car is done. I sent a letter to the service manager outlining my experience and how I was disappointed with the long waits even when you make an appointment so what is the point to that? Never heard back from anyone. So I decided to post my experience to Yelp. I love Honda's. I love shopping local and keeping the money in my community. I have to say their customer service once they sell you a car is the pits. It shouldn't take 2 hours to get an oil change or 3 hours to get 2 new tires. I shouldn't have to call to follow up every 30 minutes to see if my car is done and ready for pickup. I will find another small Honda shop in Santa Cruz that is able to provide the customer service and do the maintenance in a timely manner. read more

My Experience was fabulous I highly recommend everybody that is looking to purchase new are used vehicle purchased from Ocean Honda of Whittier they work so hard and got me approved no money down perfect payment arrangements I love my ford explore read more

Just purchased my new HR-V and had a very good experience here at Ocean Honda! The team made the sale very smooth, esp. during COVID! I am excited to drive my new ride! Thank you!! read more

I bought a used car from this dealership nearly two months ago, paid in full without financing. Not only did they take over a month and multiple reminders to send me the registration, I have contacted the sales department and GM several times about having not received the title without so much as a single response, much less an apology for their negligence. I have also contacted the service department multiple times (phone, chat, email) about scheduling the car GPS tracker and clear coat service that I was *required* to pay for when I purchased the car, also with no response, so I guess I'm not getting that either. I also contacted the sales department about whether I can get the photos they took of my car for the online listing because I am having an issue with insurance stating that the car was already damaged at the dealership. I haven't received a response to this request either. Given this level of non-service, I'm very glad that I have reputable local mechanics to go to for any issues instead of this dealership. Oh and the salesperson shut down any talk of negotiation and wouldn't entertain the possibility of bringing down the price at all, so be prepared to be ripped off. Go somewhere else if you want a fair price and actually receive the legally required paperwork and service for the car you purchased. read more

Great service to my car, but several employees were blatantly ignoring COVID19 safety guidelines. There were two employees without masks indoors at times, and several who wore their masks under their nose. The man who drove my car up was not wearing gloves or a mask and there was no sanitizing of the car when it was returned to me. read more

Went to Ocean Honda for an oil change and was pleasantly surprised by how friendly and helpful the staff was. I had a great experience working Service Advisor Dustin who provided excellent customer service. read more

Hello , Purchase my vehicle in April 2017 , very happy with service to maintain my vehicle. Great Customer service by Trevor helping to set up Blue Tooth to this no techie grandma. read more

Great service for a great car! I love my Car Doc Service! On time appointments and all service done so fast! Thank YOU!

Five stars for MICHELLE GIBBS! Michelle is not only one of the nicest people you could hope to meet, but full of knowledge and took so much time to properly assist me. I feel lucky to have received such an exceptional level of service from her and I am immensely thankful as well. Fyi-she only works weekends and it's worth waiting for her-she will make your car buying experience straightforward and easy (what a relief)! read more

I just get my new Honda Civic si and it was great. Thanks to Ken for a great job helping me to get a great deal..

Love Ocean Honda!! Bought my 3rd Honda back in January from Eyad and got 5 star service the minute we walked in. I moved to Marin County a over a year ago, but came back to Ocean Honda to buy my new car, knowing I would get excellent service. Worth the drive! Eyad was very knowledgeable about the car and was super helpful when it came time to go over all the bells and whistles inside the car. He gave us the best deal and made sure I got the exact car I wanted. If you're in the market to buy a new car, I would highly recommend Eyad, from Ocean Honda! read more

I've always been treated with kindness when getting my car serviced at Ocean Honda. I recommend making an appointment for your service online and getting to know your service agent. All of the agents I've worked with have been upfront and honest about the work my car needs and the cost. If you're like me and need a friendly reminder to come in for your maintenance service and oil change I recommend getting the CarDoc, that way you don't have to worry about coming up with the fee when the service is due. read more

Jamie Calame from the Ocean Honda Parts department absolutely deserves five stars for his excellent customer service skills. He kindly, calmly, & nicely dealt with me (a somewhat irked customer at the time) as I requested to have some touch-up paint shipped over. He was professional & courteous as he worked a solution for my predicament. And he even went the extra mile by emailing me the tracking number of the shipment! Even though a follow-up email seems like a small thing, it actually showed his attention to detail & his integrity to keep his word. Again, five stars all the way for Jamie! read more

The costumer service is the worse I have ever experienced. I had to fix a seat belt under warranty and even with appointment it took them 5 hours to tell me that they will need to order the part. Now they tell me I have to come back make new appointment and wait 5 more hours for the new seatbelt to be installed. This is obviously happening because they won't make any money fixing my honda under warranty so they decide to put everyone in front of me although I was the first one making an appointment for today (all the times were available when I made the appointment). This place is a shame to the Honda brand and I will make sure to inform the brand of these wrongful business practices. If no one complains to the headquarters this will keep happening. The service director Rick did apologize to me but obviously this was completely avoidable and dishonest. read more

I have previously owned Hondas and my last CRV was the best car I ever had. I changed it up a few years back and bought a top of the line BMW 228i - with all of the additional bells and whistles. Even having this hot car, I knew I wanted to go back to an SUV. My boyfriend and I both researched and tested the top SUV's on the market. At first, I was pro BMW because of the engine and the power, but fell in love with the re-designed CRV that came out in 2017. We did our research and looked for a few months online for specifics I wanted - an EXL or Touring model, 2017 or 2018, under 25,000 miles, with specific exterior and interior colors. We finally found the car online at Ocean Honda - and surprisingly happy that the dealership was only a few miles away. When we popped into the dealership on a Friday later afternoon, we were greeted by the Business Development Manager Chris and started our inquiries. When he realized we were serious and would be strong negotiators, he called in Alex Guyster, one of their top sr. salesmen. What a fun experience!! Alex had to work for this sale - but what was great was that he was willing to work with us on the price of the car and of my BMW trade in. He had to work!! Alex was great and he had a lot of fun selling to us! We so appreciated with what he came up with, how he explained everything so clearly and made us feel very good about the entire buying experience. We met the new General Manager Adil Elomri who was also very gracious, as well as Conor Geissler, the Finance manager we worked with. When we came back for our tutorial on the car a few days after the sale, we all knew this was a perfect new car for me. I want to thank everyone we worked with at Ocean Honda for a positive experience!! read more

I went to test drive a pre-owned CRV after doing my research online and with Consumer Reports. The salesman Jeremy was terrific - he respected the research I'd done and added more relevant info. No hard sell, and he helped hone in on the best car that fit my needs. Very good selection of pre-owned vehicles. On second visit we bought the car and were out of there within 90 minutes. Very happy with experience, the deal and the car. read more

If I could give negative stars, I would give 100 of them!!! These guys are full of BULLSHIT!! especially Chris O'Connell the BDC manager.. who called me and said that they are the best Honda dealership in the bay area, because they own a lot of dealerships and that he could give me a CR-V for almost wholesale, I said I might want to buy two and he said he could give me two for the price of one, He also said he could give the best deal on my trade-ins, since they also own a lot of used car dealerships, but I need to go in that next day.. I was so excited, and I made an appointment with him and he said to call him when I was on my way. So the next day I call and he doesn't answer and I left a message drove all the out there and this sales guy comes out to greet me and I told him I had an appointment with Chris, he leaves and then another sales guy comes out and says he is going to help me.. I was like WHAT IS GOING ON!! he ignores me and just starts telling me the deal he is giving me, which was MSRP price.. I LEFT THERE SO MAD!!! They were a waste of my time... I did purchase my CR-V from SAM LINDER HONDA of Salinas and got a GREAT DEAL!!! read more