Debbie was amazing. Not only on the phone making our reservations but making sure we got to…read moreexperience all the services we wanted. She took fantastic care of us. She was also helpful when selecting items from the boutique. If I am ever back in the Chicago area I will come back to see her and of course use all the Harmony Salt Caves services. It is truly important to have someone lovely answering the phones and managing the front of the house.

I recently visited and overall had a great experience! The establishment was beautiful, the layout…read morewas stunning, and the people were very nice... up until the end. The service was great when I arrived, and everything went smoothly until payment. The staff seemed a bit disorganized and were kinda rude about how to leave a tip - I've never been pushed that hard to leave a bigger one. Despite that, I'd highly recommend this place to visit and relax. Just be aware of the billing process. Overall, it's a great spot, just a bit of a rough end.

Took my mom to a couples head and neck massage but was surprised this was in a shared salon space…read morearea. Definitely would not recommend if you are looking to get a fun service done with a group but great if you just want a quick service. We both felt like the treatment wasnt terrible but there were too many different things going on and not enough time was focused on the scalp and shoulders to relax. Too much time was spent washing the face and it was just a shampoo and conditioning. We wanted a head and shoulder massage but this did not cut it.

Head spa service was very relaxing & my p silky soft for a week…read more Go for yourself or give it as a gift to someone you love that needs a relaxing experience. The bed is also a massage bed which gives you a dual experience of relaxation.

Amazing Massage! My first time there can't wait to go back again they were very friendly to me. I…read moreenjoyed going tremendously.

Very friendly staff been there 2 times was the best hour ever .. very knowledgeable on the body…read moreand types of pressure needed to get all the kinks out and the sauna adds to the whole experience...

I am writing to express my deep dissatisfaction with the service and professionalism at the Hand &…read moreStone location in Mt. Prospect (Randhurst Mall). I have been a member for some time, and unfortunately my recent experiences have been consistently disappointing. On multiple occasions, I scheduled my next appointment before leaving the spa, only to find out later that I was never actually placed on the schedule. This has happened more than once, and it is unacceptable for a membership-based business where appointments are essential. I have also had to double‑check my packages and treatments every visit because I do not feel confident that the front desk staff is applying them correctly. No customer should feel the need to verify charges to avoid being overbilled. I was actually called within minutes after leaving the office to say i owed $5.00! Three calls. I did not owe them anything! During one of my recent services, the technician spent part of the appointment speaking negatively about the front desk staff and even mentioned plans to leave and start her own business, asking if I would follow her. When I was checking out the front office staff was also speaking on how they were happy she was leaving. This level of unprofessionalism made the entire experience uncomfortable and inappropriate. Overall, this has been the most unprofessional spa environment I have encountered. At this point, I plan to use the remainder of my packages and then cancel my membership entirely. I am extremely unhappy with the service I have received and hope that these issues are addressed so other customers do not have similar experiences.

Unprofessional check reviews before booking. I wish I had. The bad ones are true…read more Do not purchase gift cards from them. I was given a gift card and went in to have my service. I brought a friend with me ( supported the business). My friend paid for my massage as a surprise gift. When I told them I did not want my friend to pay, and I had a gift card; they assured me that the gift card would not expire. There was no expiration date on the electronic gift card, so I trusted them. They lied when I finally got an appointment after months of trying to get in, but no appointments were available; they told me my $90 gift card was expired! Scam!! Spoke to the manager and she had an attitude and refused to do her job. Completely entitled and no customer service skills. I'm in customer service, so I know the way I was treated was unacceptable.

This local spa is sooo underrated! I was shocked to see they only had 8 reviews on Yelp. I came…read morehere because my mom got me a gift card to Papillon for my birthday, and I booked my first ever facial with them (I also got her a gift card here a while back before because she's been here before and really liked it). When trying to make an appointment for myself, I called 3x within a 30 minute span and had no answer. Months back when I called for more info about gift cards for my mom, they also didn't pick up. Nonetheless, both times they called back a little while later and left a voicemail, so I appreciated the reach out! They answered both times when I called them back afterwards and everything was set. Booking via phone was super easy, and they also have an online booking system as well. The spa is super clean, cute, and modern. Halina is who took care of me the entire time and I absolutely adored her! So down-to-earth, friendly, and absolutely great at her job. I got a 90-minute signature facial ($120) and it was worth every penny. I didn't even know this came with it but she also massaged my arms, shoulders, and feet! I felt so relaxed and my skin was flawlessly hydrated after. I loved every part of the facial, even the extraction (she made it as painless as possible). I will definitely be coming here again and recommend it to anyone looking for a facial, massage, wax, laser, etc. (they have tons of services!) Thank you Halina and Papillon staff for a great first facial experience!

I just moved to Mount Prospect & was looking for an esthetician & got SO lucky to find Maria G! She…read moreis so kind, knowledgeable, & honest. I had the best facial that includes an amazing mini massage!! After a full day, my skin feels so hydrated and I'm still glowing. I can't wait to continue my treatment here. 10000% recommend!

30 minute massage…read more This was my first visit to this wellness center and spa, and I had a wonderful experience. I was greeted warmly right away, and the space felt very clean and comfortable. The cozy slippers were a nice touch! My massage therapist took the time to ask about my concerns (stiff shoulders and neck) and checked in throughout to make sure the pressure was right. The atmosphere was incredibly relaxing, dim lighting, peaceful music, and even a heated table. By the end, I sincerely felt so much better. She also showed me a few simple stretches I can do at home, which I really appreciated. Thank you, Laura! I'll definitely be back and am excited to try more of their services. I can't believe I hadn't stopped in sooner!

I had such a wonderful experience! From the moment I walked in, everyone was warm, welcoming, and…read moreprofessional. Karina took the time to understand my skin concerns and explained each step of the facial, which made me feel completely comfortable. The facial itself was incredibly relaxing, and my skin looked brighter, smoother, and felt so hydrated afterward. The products were amazing, and I appreciated that there was no pressure to purchase anything. The space was clean, calming, and beautifully maintained. I left feeling refreshed and already can't wait for my next appointment. I highly recommend this spa to anyone looking for a relaxing, high-quality facial and excellent customer service. Five stars!

Amazing day here! I bought some groupon's for my niece's birthday. We had a blast! I took my…read moremom, my sister and my niece. When we walked in they gave us a pink shirt and shorts. We did to want to do the nude portion of the spa. We spent four hours at King Spa. WE checked out all the rooms plus the ICE room. It was so relaxing and I did fall asleep a few times. Upstairs they have the Meditation rooms . Those rooms are the Oxygenated room and an infra red room. On the first floor they have a theater room, a salt room, a gold room, a sun room, a charcoal room, other rooms and a cafeteria area. You can also pay for a massage. Most of the massages were 60 minutes for 120$. I will definitely go back and take my husband there on a date. Love it!

First: do NOT eat there. The food is just meh. And it's expensive…read more Second: For the spa, it's nice and worth the price if you get a GroupOn, which they seem to regularly offer. When we went on a weekday night, it wasn't crowded, so it was good. The rooms are interesting and generally relaxing. The spa services are expensive. Like the foot reflexology is more than double the places I've been. My friend did really enjoy her scrub, so if you get a service, they are good. Look, I think it's important to pay people a good wage and I value spa services, but these just seemed high.

I got my first ever Gel-x set done here and Nicole was amazing! She explained what she was doing…read morethroughout the service and when it came doing my nail designs, she was great about receiving feedback and going back and adjusting it for me. The rest of the staff were very kind and friendly as well

Had two services with great results. Relaxing, welcoming vibe. Aesthetic design enhanced the…read moreluxurious feel of the space.