DO NOT RENT FROM THIS COMPANY!!! THEY WILL NOT HELP YOU IF YOU HAVE PROBLEMS WITH THE RENTAL.....which we did! We just rented a property through Oceanfront Rentals in Tybee Island, GA in June 2020. We rented one of their larger houses, Heaven by the Sea. We chose this property specifically for its private beach access and private pool. Upon our arrival, we noticed immediately that the pool was disgustingly dirty. Luckily, one of the members of our group owns a pool company so he checked it out and discovered that the PH in the pool was completely out of whack, it had not been backwashed in ages, there was no skimmer, and no weir, and the stone waterfall was covered in algae. The pool was UNSUITABLE FOR USE which was incredibly frustrating since we paid a high price to have that luxury. We called Oceanfront immediately to address that problem along with the fact that the grill had NO PROPANE in it, so we could not use it as we had planned to that evening, the fridge on the main floor was leaking water, and the fridge down on the first level was not getting cold. Oceanfront did not send anyone to help us until the NEXT DAY. Two men who worked for the rental company showed up and fixed the fridge and brought us propane. The same two men were also the "pool guys", but they knew NOTHING about pools. They said they would get the necessary supplies and return within a few hours, but they never came back. So, on FATHER'S DAY, and ON THEIR VACATION, the three dads in our group (one of whom owns the pool company) drove 45 minutes each way to buy the necessary supplies to fix the pool and then spend the afternoon cleaning it so the kids could swim in it the next day. Just to clarify, we were TWO days into our vacation before that pool was suitable for use. I called Oceanfront to very kindly discuss the issues, and I was told that I would hear back from the supervisor shortly AND that we would be credited for the nights we did not have use of the pool. I did not get a call. A few days later, I received a call from Amy, the supervisor, who said she'd need to speak to the owners about how to compensate us and she would get back to me. Our vacation came and went, and I did not hear anything. I called several times within the two weeks since our vacation ended, and the only thing Amy says she can do for us is to reimburse us for the items we purchased to fix the pool. I should think that is obvious, and while we do appreciate reimbursement for the items purchased to fix the pool, we should also be credited back the two nights we were not able to use it, AS WE WERE TOLD WE WOULD BE! So there you go......that's how Oceanfront works. THEY WILL NOT TAKE CARE OF YOU!! DO NOT RENT FROM THIS COMPANY!! YOU WILL REGRET IT! read more