I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

This was honestly one of the most disappointing experiences we've ever had…read more We specifically booked a property with Casago because the listing clearly advertised a heated pool and jacuzzi, which was a major factor for our stay--especially since we were traveling with children. However, when we arrived, both the pool and jacuzzi were completely cold and unusable. When we reached out, the hosts told us they could heat it for an additional fee, which we were willing to pay. But this was never disclosed upfront in the listing, which already felt misleading. Then, to make matters worse, they came back and told us the water heater was actually broken--and that they were planning to fix it three days into our stay. No prior notice, no transparency, just a casual "oh well." This is completely unacceptable. If a key advertised amenity is not functioning, guests should absolutely be informed before booking or at the very least before arrival. We would have never booked this place had we known. On top of that, the cleanliness was also an issue. The toilet was clearly not properly cleaned and had visible stains, which is the bare minimum expectation for any stay. Because of all of this, we had no choice but to cancel our stay early (within 3 hours of checking in) . Overall, this felt misleading, poorly managed, and extremely frustrating--especially traveling with kids. and the worst part - they won't refund us back after all this. I will never go through Casago ever again.

What a beautiful resort! Great rooms nice golf course, great swimming pool.... but the customer…read moreservice for owners here absolutely sucks. Expect to wait on the phone for minimum of 40 minutes. Really sorry i bought a timeshare here.

Nov, 2025. My husband and I stayed at this resort for six nights in Phoenix in a one-bedroom unit…read morethrough an RCI timeshare exchange. The resort is Spanish-mission style on a former 280-acre cattle ranch, now a golf resort. Communications were very good. The resort contacted us before our scheduled arrival should be have any questions or special requests. They also assured us that the front desk would be open 24/7 after I expressed concerns that our flight was scheduled to arrive late evening. Check-in. The resort has good "curb appeal", with adobe "casitas" and the greenery of the surrounding golf course. I was surprised by the number of people who were still checking in around 10 pm on a Monday night, but the line moved quickly and the woman checking us in was both efficient and friendly. In addition to giving us our room keys, a resort map, the activities calendar, and our parking pass, she also gave me a package that had been sent for me. (Thanks to my daughter and family for the birthday present!). Unit. We were very pleased with our unit. It had everything that we needed for our 6-night stay -- a full kitchen with cookware, plates, cups, utensils, etc., towels, toiletries, comfortable bed and high-quality linens, a jacuzzi tub and separate shower, two televisions, and a washer/dryer in the unit. The unit was tastefully decorated in the colors of the southwest. It's not brand new, but it is well-maintained. We were impressed with the quality of the blackening curtains, which are probably a must-have in Phoenix summers. Parking was free, and available close to our unit every time we returned after activities in Phoenix. The resort was conveniently located near the PHX airport (5 miles) and for our day trips to downtown, the Desert Botanical Garden, Papago Park, the State Capitol, South Mountain Park and Preserve, Roosevelt Row, The Heard Museum, and more. It's also close to shopping and restaurants. We had only a few concerns about the resort. Of minimal impact to us given options in the city, but the "Resort Experiences" calendar (or "activities" was quite light for adults. Phoenix had rain for a few days of our vacation, so golf, tennis, shuffleboard were out on these days. It would've been nice to have some options for resort experiences during such times. We're also sorry that we hadn't checked in yet to partake in the Welcome Snacks @ Lobby on Saturday and Sunday afternoons. A second thing to note is that ALL of the cabinet drawers in the kitchen were already full with pots, pans, plates, cups, utensils, etc. Whike everything that we needed was there, it didn't leave any room for our non-perishable groceries. We left those on top of the island that separated the kitchen from the living area. Noise was also an issue. We were in Casita #7, which is the unit that is closest to 32nd Street. As light sleepers, we were awoken at times by early morning traffic. There was also a sweeper (or lawn mower?) on the golf course that started some mornings before 6 am. In addition, walls aren't fully insulated so we could hear neighbors in the units above and next to us. Our washer also made a racket. Overall, the positives far out-weighed the few inconveniences, and we would stay here again.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

Great Price and Affordable, Great Location and I didnt even mind the 8 day wait to move inread more

I can't even begin to explain how great this property is. From my first communication with Stanley,…read moreuntil the day we checked out, everything was perfect. Stanley and Nicole have a wonderful property and take care of their guests. I have stayed at quite a few VRBO houses and this is by far the best. They exceeded our expectations and accommodated every request we had. Do yourself a favor and stay here, I can guarantee you will not be disappointed.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

This place, and the interaction with the owners, has been nothing short of amazing for me...I come…read moretwice a year with different groups, and the spaciousness, comfiness, amenities, and responsiveness of the owners is second to none. I see the other Yelp reviews, and I would tell anyone looking at this rental to look at Airbnb and VRBO reviews, and would also add my experience has been stellar, the location and value are second to none, and the owners are responsive and amazing. Wonderful place, people, I couldn't recommend more!!

I also had a very similar experience with this SCAMMER BRUCE…read more I used HomeAway and booked an 8 bedroom, 6 bathroom property in Scottsdale marketed as the "Delcoa Home" in February 2017. The booking is for November 2017 (next week). About a month after booking Bruce emails and asks me if i can take another home called the "City Lights" home - he states it is an upgrade and he will do it for free. I tell him "no I need an 8 bedroom house." Then 3 days ago (we are scheduled to leave for our trip, 14 adults, next week); I email Bruce because his "company" called RENTAL GUEST sends me a new rental contract to sign for the "City Lights" property. I then ask Bruce why I am receiving this new rental contract since I already booked the Delcoa home and told him the 6 bedroom City Lights property would not work for us. Bruce then tells me it is an upgrade and that Home Away is 'forcing owners out of business." He gives me this long bullshit story. Also, he tells me he cannot accept my Damage Deposit by credit card and needs me to wire $800 to his bank account. I tell him I have never had to pay a damage deposit other than through Home Away and I refuse to wire him money. I also tell him the "City Lights" house is NOT going to work for us and I want a refund. Bruce calls back and offers me pool heating for free, then a $500 discount, then $1000 discount, then $2,000 discount. I tell Bruce even free, the house doesn't work for us and I no longer trust him. He tells me he will process a refund. It is now 3 days later and he is refusing to process a refund. He keeps arguing that one of my messages gave him approval of the change, but there is no rental agreement signed and there are NUMEROUS messages indicating that the "City Lights" house won't work for me. He is a SCAMMER. BEWARE OF ANYONE NAMED BRUCE TRYING TO RENT VACATION PROPERTIES IN ARIZONA. HE WILL PULL A BAIT AND SWITCH AND TRY TO GET YOU TO ACCEPT A PROPERTY THAT YOU NEVER SIGNED UP TO RENT. HE WILL TRY TO GET YOU TO SIGN A RENTAL AGREEMENT OR HE WILL TWIST YOUR WORDS INTO PERCEIVED ACCEPTANCE OF THE CHANGE. HE WILL ALSO TRY TO GET YOU TO WIRE FUNDS FOR A DAMAGE DEPOSIT. AVOID AT ALL COSTS.

We stayed 4 nights at the 10BR - Valley Vista Mansion in Scottsdale and had a great experience…read more The place was able to accommodate 5 families and had plenty of space for the kids to separate and have a fun time. The small issues we had were quickly resolved and everything we needed we were able to find at the house. All remotes worked throughout the house and everything was very well labeled to make navigating a new property very easy. Darren

Overall this is a beautiful home desperately in need of some TLC. No entry instructions were…read morereceived prior to check-in but Michael met us at the home called Mountainside Manor AKA Clearwater Hills. He did his best and was pleasant while correcting issues but it doesn't change the glaring fact that this home, beautiful as it is, needs attention, not to mention quality control. It was not worth what we paid for it or the anxt it caused upon our arrival for a special getaway. I sent a detailed letter via email to Parsons Villas 2 weeks ago and have had no response.

My husband and I had our wedding here on October 5, 2021. Our experience was nothing short of…read moreamazing. Rick, Jason, and Amanda made the experience so easy and were so accommodating. We had had the venue booked since February 2020 and they did an awesome job of staying in contact and answering all the questions I had along the way. The property is BEAUTIFUL and the cabins were all stocked with the necessities and super clean! Of course, our wedding day was the only day of the week that there was expected to be thunderstorms...and there were! However, Rick went above and beyond to make sure we were comfortable with the adjusted setup and did everything he could to make sure everything ran smoothly...it was perfect! The day after, their crews helped us clean up what wasn't cleaned up the night before and we were able to check out on time. Seriously, every person at the Cabins on Strawberry Hill is so kind, helpful, and understanding. 12/10 would recommend having your wedding here and don't worry if it rains..Rick has your back and it makes for some pretty epic photos! Photographer: Two Mermaids Photography

Just had my wedding here last weekend and all I can say is WOW! To have the cabins all close to…read moreshare with our friends and family was perfect! The space to play games, have family cookouts, all the things for kiddos to do was HUGE! I can't say enough amazing things about the cabins on strawberry hill , and a huge plus was the staff! They were so great, so welcoming and how they trusted us in their space was amazing! The ceremony views were also incredible! I could go on and on of how great my wedding weekend was and that's because we chose cabins on strawberry hill! Sad it's already over ! Highly recommend to anyone wanting to plan a wedding or family get together here !

Excellent host and great cabin. Had a cute snack basket, dishes, pans, even salt and pepper. Very…read morecomfortable and Chris was super friendly and helpful. The problem for us is that we came up in a non 4x4 vehicle. When we booked we read the ad carefully and the only note about needing a 4x4 was that it may be needed in the winter--but we visited in the summer so this should not have been an issue. This was definitely misleading which lead to a lot of stress and frustration getting to the cabin. Seems there may have been a lot of rain that week. It's about 25 miles on a dirt road off the I-17 which took us about 90 minutes, then once in the town of crown king the cabin itself it up some very narrow and treacherous roads. I would absolutely NOT recommend you come unless you have a 4x4 or extensive experience driving in this type of terrain. We had a non 4x4 truck and struggled hard. Don't even think about it in a sedan.

It's so beautiful and peaceful. Chris is so kind and gives you ideas of places to go. The cabin was…read moreperfect, just the right size, cute, and fully stocked with anything you would ever need. We just left there two days ago and I want to go back now.