My experience at VIA was amazing! The office is gorgeous really clean and the staff and Dr Fayad…read moreall so professional. My facial was so good I did the hydrafacial with dermabrasion and my results were incredible. I'll definitely be back for more treatments at VIA.

dr. and his staff are so professional and pleasant. The office is very inviting. Definitely will be…read moreback.

Update: Dr. Salini Chaliki's contract with Dignity Health expired in September 2025 & she accepted…read morea position out of the area. Best wishes to her. It's my understanding her mother, with the same last name, is an excellent physician practicing in the Scottsdale area.

Dr Amita and Dr Ravi are our primary. My husband with Dr Ravi. We love this clinic. So easy to make…read moreappointments when you're specifically sick, unlike big clinics you have to compete with time/date and beg to be taken in, the reason why we switched here. They are both very caring physicians. Highly recommended.

Courteous, friendly and competent front office staff. Both, Dr. Ravi Gupta and his wife Dr. Amita…read moreGupta are knowledgeable and experienced. They both provide excellent patient care. I strongly recommend them both.

Dr Philip Ku and office staff are awesome. Both my husband and I have been going to him since…read moremoving to Sun Lakes in 2014. He's thorough and takes time listening to concerns. Love that the lab is in house and can process his lab tests and those from my other specialists. They use Sonora Quest which is next door but always has a long waiting line! So convenient to have it done at his office and get next day results. You actually get to talk to a live person when you call. They reserve slots for same day appointments if you call just prior to opening. If full, they'll do everything they can to get you in asap. I really appreciate the care we've received at his office. He is in an office with Dr Cool- but, we have no experience with her nor do they share patients.

I have been a patient of Dr. Ku for many years. He literally saved my wife's life so five stars may…read morenot be enough. He went above and beyond in his care for her. His care for me has also been excellent. The office is managed very well. Making appointments, being able to talk to a person who works in the office (no email or patient portal or 800 number run around like other offices), every one of my appointments have been on time, no waiting around in the waiting room, staff is always pleasant and there is a lab in the office so when I need bloodwork its done on site. I highly recommend Dr Ku and his staff.

Not a great experience at all even though Dr. Kothari was highly recommended to me. The front area…read moreof the office smelled like a bathroom when I was there a few weeks ago. I was the first appointment of the day and the patient bathroom had not been cleaned overnight. Nurse was surly at best. After waiting over 30 minutes I saw Dr. Kothari for my yearly physical which took exactly 7 minutes. It was nice to have the blood draw there. When I got my results they said they were reviewed by another doctor in the practice. Results from imaging never get communicated. It is impossible to get someone to answer the phone and prescription refills are a challenge. Overall, terrible customer service and I am actively searching for a new PCP.

Well, we ended up leaving this practice. Tried them for a while. It's cool that you have have a…read moreblood draw in the same office. We saw Dr Kothari. She was OK. Didn't seem very thorough, though. At least compared to my previous PCP. Sometimes difficult to deal with the office staff (like prescription renewals, etc). Often I had to call more than once to get any action. Call backs weren't reliable (i.e. they didn't always call back). So we are searching for a new PCP again. She wasn't bad, but we just weren't really happy.

I am going to start by saying that this is not a doctor issue but a medical practice issue…read more I have been seeing Dr. Rogers for a couple of years now. He is probably one of the kindest, most understanding and sincere doctors I have seen in a long time. His bedside manners are fantastic, I never feel rushed and I always feel like he cares about making me feel heard. His MA is wonderful, they are always super friendly and helpful. As for Village Medical as a facility - this place needs a lot of help. Trying to communicate with a provider is difficult. You cannot call the office directly, you send a message it takes days to get a reply. You use the chat or call the help line and it takes days for you to get some type of a reply from anyone. The answer is always "we will get back to you in a week." Sometimes a week is a very long time when you have a pressing issue. There is certainly a disconnect between the patient and provider. It is all corporate and help desk. When I get feedback from my pharmacy that I need a pre-authorization, or there is a question, it takes about a week to get any type of resolution because you cannot communicate with the office directly. If it was not for the fact that I like my doctor so much I would leave this place. Finding a good doctor is very tough. I just wish this place would get it together.

Dr. Bri dismissed me and didn't explain what's wrong with my urine. You lost me as a patient. I…read morecancelled my upcoming appointment too. This is the second doctor in the VM network who dismissed me. This is not okay. Nurses are mostly awesome

Office experience is so pleasant and caring. They took the time to answer all of our questions. The…read moreOne Medical app is exceptional for family caregivers to stay in touch.

My mother is a One Medical patient and recently moved to the area. Much to her surprise when she…read morecalled to register with the office she was told they weren't taking new patients. There are no other OM offices anywhere near her -- so they take her membership fee but can't provide service?

I will not be returning to this facility and have asked that my appointment be canceled…read more My experience was extremely disappointing. During my visit, I felt that my questions were not being adequately answered, and I received very little information about my condition or treatment options. The appointment only lasted longer because I repeatedly had to ask follow-up questions to get basic information that should have been explained from the start. What was even more frustrating was being labeled as "disrespectful" after I referred to the physician as "Dr. Megan." I had already apologized and explained that I did not know how to pronounce her last name. When a patient openly says they are unsure how to pronounce a provider's name, a professional front office should simply assist with the correct pronunciation rather than treat it as a sign of disrespect. I was also surprised by the suggestion that I should seek advice from a nurse practitioner elsewhere and by the implication that the office had done me a favor by urgently fitting me into the schedule. Patients should not be made to feel indebted for receiving medical care, especially when they leave with unanswered questions and concerns. Overall, I felt dismissed rather than heard. A patient expressing dissatisfaction with the quality of communication should not be treated as a problem. Unfortunately, this experience left me with zero confidence in the practice, and I am relieved that I will not be returning

I had my 1st appointment with Dr. Jhaver to set her up as my GP and I was very impressed with her…read moreand her staff. She asked all the important questions, was attentive and proactive.

The best 'bedside manner' in a professional setting,,,, Lauren is the BEST!!! Scheduling is a…read morebreeze! Kind and caring front office

I have been seeing Dr. Paige for a number of years. When I have questions he has always listened…read moreand given me the time I need. When my care goes beyond the abilities of this office, I get quick referrals to good doctors and clinics. The front office staff has always been professional and friendly. I highly recommend Dr. Paige and Sun Lakes Family Physicians.