If your new they care about you,once your there and there's problems forget it,thier way…read moreunderstaffed ,they have a high employee turn over rate eviendetly they don't care about thier employees niether,they need security on premises, ppl cussing on phone etc. And I've experienced threats from homeless ppl and addicts around outside, the finger print scan socks and the touch screens you use glitches,and most staff got attitudes and don't want to be there

Every now and then I come to donate blood not for the money but to give back. They staff are nice…read morewhenever I come. I only like one tech to stick me, she is gentle and swift other techs can be rough.

Do not go here. I completed the physical and donation at this location on 7/11/25 and was never…read morecompensated. This location has not answered a single phone call or returned my calls despite me leaving at least 5 voicemails. I also submitted 2 contact requests from their website with no response. I will go to grifols instead now.

I've been coming to this specific Biolife location for 6 months and every time they're clean,…read moreprofessional and organized. The process is very straightforward and if you're new to it just remember they cannot rush a process that quite literally involves extracting something from a human body. You know how sometimes you walk into an office or store and there are very clearly employees looking unengaged and not into their job? I don't see that here. They always look like they're busy and it's probably because they are. Now the environment... It's the only reason I don't give this place a full 5 stars. While I understand it's meant to be a clean sterile environment I think the repetition of the same music and lack of atmosphere make it a very dreary place to visit. I don't expect rainbows and butterflies just some variety in the music and ambience sometimes to deter you from feeling like you're just being harvested.

Staff cool as a muh..Here's the issue, their server goes down alot, I mean alot, so you can do your…read morething and NOT GET PAID!!?? Because of the server problem. Never seen a company have sooooo many computer problems. Unbelievable!!!

This is the worst time management place. This is the second time I tried to donate there. First…read moretime was frustrating enough. They have no care for anyone's time but there own. Their video says for new donirs, allow 2 hours. That is a joke. It is always 2 hours or more when they are busy or not. I was there for my second donation today and I was deferred because theor picture of me wasn't satisfactory and there was no one there to update my picture so I could donate. However, they wanted me to wait and talk to a Manger to see if they took a picture. If another center could upload it. As I sat and waited with no one in line, 1 lady was walking around and the one waiting on me and asked me to wait, helped the other person. When I got up to leave after 10 minutes of nothing, the lady not doing anything asks if I am leaving. Then the other one who was originally helping me says she was going to help me when she was done. Needless to say, I can not donate because my picture needs to be uploaded but the day shift can only do that and I work 2 full times jobs and was trying to squeeze in a donation. I think a phone call would have been nice but apparently that is NOT what they do. No contact number on the website or App.

Not sure the reason for the low rating. My first impressions of this plasma center was positive…read more The service was efficient, facility appeared well kept, and the staff was hospitable. My visit took longer than expected though. I have good veins and drink plenty of water so I rarely have any issues. Maybe the nurse was new I'm not sure. Just know she kept having to adjust the needle. My donation from start to finish took almost 3 hours. Not fun. I liked that they have squeeze balls readily available, well it's more like a styrofoam roll but works the same. Also liked that they call you by name when they are ready for you. Other centers that I've gone to don't do this. Only wish that they'd speak louder or come out to the waiting area when they call your name. Overall, solid first impression, would come here again if in the area.

This is getting worse! I went to the Baltimore place, they said my appointment was for later and…read morethey would not change it. Mind you, they had 3 nurses on the counter and only 5 donors in line. I check the app, the place in Towson could see me. The Biolife app has the wrong address! Now I'm lost, and I'm late for the Towson appointment, they won't change it. I reschedule again for the place in Baltimore who NOW can see me earlier ‍ Now the Baltimore place has 1 person on the counter and a line of about 20 people. How was this better than seeing me earlier?! By the time I'm finally reach the counter (1 hour and 15 minutes later!) I'm mad. Guess what happens when you're mad? Your heart rate goes up! Now they won't see me because my heart rate is higher than my normal rate. I left without donating. How is this better than DoorDashing?! I think they make you miss donations so you won't get the new donor bonus (you have to make 8 donations in 30 days).

The staff there is very pleasant and work very hard, however, the African American woman at the…read morefront desk is absolutely rude. I have given her chance after chance...and it never fails, her filter is gone and she is completely inappropriate with how she speaks to people. However the phlebotomists take very good care of the people on the floor. They either need to remove this one lady from the front desk or fire her. I would give them a 4 or even a 5 star review if it wasn't for the one rude inappropriate woman.

Melissa Williams 8 reviews…read moreThe dundalk center is down to 2 actual phlebotomist and that's not including some of the members of management that have to come out to help or fill the position. The management can't complete their daily tasks because of having to work the floor. I understand why they employees look for other employment opportunities because of how they are treated here and aren't valued

My experience at this establishment has been great, they take sm care of you!…read more I believe this location is short staffed, but they do an amazing job with what they have; The staff here are very helpful and also very comforting as well.

My daughter in law has gone 4 times. First time great last 3 times every time they saw there's…read moreanother reason they can't do it! This ridiculous today it was her temperature was too low. The woman barely put the thermometer in her mouth. She was rude and refused to do it again. This is not a very pleasant place a few are extremely kind but others are down right rude!!!

Update: Super friendly and fast. Love how they don't care how much I snack afterward, because I…read moretend to get super hungry and eat a lot Tip: Do the rapid pass before coming--it saves you a lot of time.

I'm not going to say I was looking forward to or eager to give blood, but I'd signed up for a…read morespecific time (1:45pm), as required, and arrived in advance of my appointment. Only to find after I'd been sitting there 15 minutes already that the blood procurement team was delayed AT LEAST 30 minutes. I found this particularly frustrating as I had left work to donate, but I stuck it out since I was already there. Luckily when I was called back, the Red Cross person helping me fill out online forms was nice and processed me through quickly. She also set me up comfortably to have my blood withdrawn. She was able to find my vein and poke me with little pain nor fanfare. This whole process took maybe 20-30 minutes and wasn't bad - I just surfed on my phone. So overall, all the Red Cross folk I interacted with were great, but the time management was lacking. I will, of course, continue to give blood, however, next time I schedule an appointment, it will be first thing in the morning, not at 1:45pm on a workday.

There are two nurses at this location. One is professional and curious. The other is very…read moreunpleasant and rude. I encountered her on different occasions and she is the same no matter when you go. You must undergo an medical assessment in order to donate plasma. After this process you will be taken into the main donation room to make your contribution. The other employees are very kind and courteous. You just have to make it past the nurse and then you'll be fine. Good way to earn pocket money and help others. I just pray they find another nurse because that one shouldn't be working with the public. I take off two stars for her lack of professionalism.

1. don't come here if you have anything else planned. you'll probably end up being there for 2 or 3…read morehours 2. management is very poor 3. you can see them working hard but not working smart at all !! which is why the management is poor. 4. Managers need to go to Management trainings monthly to learn how to effectively run a business 5. staff are for the most part friendly but friendly goes out the window when you been standing in line for over 2 hours I wrote all this while standing in line waiting to donate. I wanted to give them 2 stars but I just can't

" Supposedly "this center take walks in, I walked in at 2:34 pm and they would not let me donate…read moreblood because they were closing at 3 pm. In this case, remove that you accept walk in !

I've been here several times, and the staff are friendly, personable, and caring. They're also…read morehighly professional and skilled, and the location feels calm and spacious -- never has giving blood been so painless, both literally and figuratively. Parking is easy, there is a solid selection of snacks and drinks, and donors occasionally receive gifts and merchandise. I would highly recommend coming here to donate -- it's a positive experience for a worthy cause.