I recently bought a watch that was a bit too large. This place adjusted it free of charge. I…read moreperused a little while I waited. They also have a good selection of time pieces.

I went in to get a watch battery changed and left just a few minutes later with this adorable retro…read morecat clock as well! What a great local shopping experience.

Honest/fair pricing. Good people who run the business. Family owned. They will weigh your jewelry…read moreand tell you what it's worth and potentially purchase from you.

I received the most beautiful diamond engagement ring ever. Kristy helped my fiancé Dave design…read morethe perfect ring. He surprised me with it on a River boat cruise in Laughlin, Nevada. Thank you Kristy and Capital City Coin and Jewelry for your attention to detail and providing me a forever ring

They created my engagement ring and it was beautiful. Was in every six months the first year to…read morehave it checked and cleaned - no issues. After about two year, the center stone fell out and I was told by another jeweler that TWO prongs would have had to fail for this to happen. TDC would not honor this because it. had been 7 months since I had my ring checked. The ring was just a few years old and I worked in an office. I was not hard on my jewelry. I had to purchase another stone (why did I buy it again from them???) to fix. I know things can happen but when you build a ring and I pay for the stones, the least you can do is not have it fall apart. And if it does - stand behind it and make it right. I had to make a claim on my homeowners who nearly dropped us for such a large claim. I sent a letter to the owner and naturally received zero response. Decided to never go back and we took all our spending elsewhere. We moved our business from TDC to Goodman's where we purchased many new pieces over the years. Now we live closer to Oconomowoc and go to a local shop where the jeweler is on site and they do stand behind their work.

So far, so great! Got my engagement ring here and they were nothing but the best. I visited more…read morethan five other diamond shops prior to the diamond center they led me to look for better service. And I found exactly that at the diamond center on the west side of Madison. Tricia helped me find my ring and I bought it the first day I entered that building. I needed the custom ring within 10 days and Tricia got it completed and ready in six. I picked it up and it looked absolutely beautiful. Update: ended up needing it resized. I left Tricia a voicemail and she got me in the next day to drop it off and they had it ready in five days. Again, meeting my sharp deadline! I've been completely satisfied with a diamond center so far!

I recently purchased a Rolex Submariner Date from Gruno's Diamonds in Madison, and the experience…read morewas terrific. Annette was so kind and friendly and was incredibly knowledgeable and made the process a true pleasure. What really stood out was her warmth and genuineness. If you're considering a Rolex timepiece, Gruno's is the place to go. They will treat you well!

Stopped in to Grunos to try on a couple of GMT Master IIs last Saturday. I must say, their display…read moremodels were FAR more expansive than I had expected. Each and every model I hoped to try on was there and available to try. Jason, our sales associate, was so helpful. As a watch nerd, it goes a long way to get to enjoy looking at pieces with someone who shares my enthusiasm. He walked me through a few models and told me some little facts that I had never known about the brands they offer and their respective histories. The model I was after on the Rolex side was not up for sale just yet, but this Hamilton had been on my list for awhile so I left with that instead. Truly a top notch experience, looking forward to stopping in next time. 10/10 recommend. Ask for Jason - Mason

Complete waste of time. I explained in a very detailed way what I wanted done to my rings, what the…read morematerial was, and why I was unhappy with the previous work. I was told they have the best jeweler around and come on down. Drove two hours to get told they can't help me because the exact details I gave over the phone prevent it. I was also told I should just accept substandard work because it's actually not substandard, it's really good work (it's not). Yet another local jewelry shop who over promises and under delivers.

This is a long time downtown business and the premier jeweler in town. I sold a piece of estate…read morejewelry to them and it was a very easy process. They evaluated the piece and offered a fair price. I was very pleased with the transaction.

Love the honest customer service. Everything you want in a local business. Great prices as wellread more

We have been shopping at TQ Diamonds for over two decades. The selection, service and value is…read moreoutstanding. You will know when you walk through the door, that this isn't just any jewelry store. The people who work here are very helpful and knowledgeable and really want you to find a special piece. This is not a chain store where you never see the same salespeople twice. I have had pieces redesigned and repaired, in addition to buying new designs. Mike is a salesperson that has been extremely helpful over the years. He has a sense of just what I'm looking for in terms of design and budget. Their goldsmith is very talented, too. I have always gone away supremely happy.

Mr. Brumley is truly a professional. He repaired an old grandfather clock I had gotten from my…read moreparents that had quit chiming. He meticulously identified the problem, ordered the needed piece, and replaced it. When a problem developed afterwards, he was quick to identify the problem and retooled the mechanism he had replaced since it wasn't exactly the same. He was timely with his work and apprised me of his approximate arrival time each time he came to our house. There are not many craftsmen like him.

Would definitely recommend. He came out to our house in Monticello to fix my grandfather clock…read morethat I received from my mom. The weights weren't dropping properly. Took out the insides to take to his repair shop. Brought back, put back together, and now good as new. Worth every penny.

I went to this clock shop with my broken Ethan Allen triangle clock. The man that runs their shop…read moreknew exactly how to fix the front so it stayed on again! I spent so much money on this clock then they put something on the front that's so cheap and snapped right off! This shop owner had no problem with that! Very good experience, I don't know where people get this man is rude. He he's very nice! I was very happy with my experience.

TLDR; Horrible horrible business practices. Extremely rude. Avoid purchasing their clocks at any…read morecost. All the negative reviews are entirely accurate. You can see my previous review. I absolutely loved this store. I had no idea why everyone was complaining about "rude owners." Now I understand. Let's just put it this way. I've bought three different clocks from this store. Two out of the three broke within four months I'd purchase. The first one that broke, they fixed it no questions asked and did not charge me. This was about seven or eight years ago. That is what prompted me to write such a glowing review. I came back because I wanted a grandfather clock for my new place. Found a nice 6 foot grandfather clock made in 1911 that fit my budget and looked all original. I paid about $1000 for it, which in retrospect was WAY too much. But the gentleman who sold it to me told me he guarantees every one of his clocks for at least one year. I figured it was better buying a clock from a reputable store that I already knew and trusted versus trying to buy another clock on Craigslist or an antique store. Boy what a mistake. One night while I was winding it, the chain completely broke, sending both weights crashing down through the floor of the clock. Now mind you, I'm extremely OCD and very careful with my antiques. I've been collecting antiques since I was 10 years old going to garage sales and I know how to be careful around fragile things. I was winding the clock exactly how the gentleman at the store showed me how to wind it. I took it back to the store and he told me that this happens all of the time. The chains get weak over time and can often break without warning. He assured me that I was doing nothing wrong and stood by his guarantee that he'd warranty the clock for a year. I was ecstatic. Fast forward about two months. I finally get a postcard in the mail saying my clock was ready and that it's cost me $89.68 for the repairs. I was a little confused at first but thought maybe this was an honest mistake. Maybe they forgot it was warranty work - no biggie. After renting another uhaul and driving it to the shop, I saw the clock had been repaired and it was ready to go. He led me to the counter and asked me to pay the $89 for the repair. I reminded him that I bought this clock less than a year ago and was told they would guarantee it. Suddenly his tone changed and I saw his true colors. He told me that "the warranty covers a lot - sometimes $300-400 of work" but that he wasn't going to cover it because the of what I had "done to it" claiming the clock was "abused." He claimed that I had "yanked on the chain too hard" which caused the chain to break. Wow. Wow. Wrong choice of words sir. I had NOT abused the clock. I was very careful when winding it, making sure to follow every single instruction they gave me to ensure the clock would stay in its original condition. I'm very careful with my old things and I spent over a grand on that clock and treasured it. For him to come to me and tell me I abused the clock? But when I assured him I did not abuse the clock, he replied "I've been repairing clocks for 51 years and I know when a clocks been abused. I cautioned him that his store has countless negative reviews online and that he should consider changing his attitude. He simply replied "well I'm already so busy with the business I'm getting so I don't really need any more business." Fine. I came back the next day to talk it over with him once more. Once again, he was rude, patronizing, straight up called me an idiot for not knowing how to wind the clock properly. I asked him why this wasn't explained to me when I bought the clock, he insinuated that I lacked common sense and intelligence. He claimed I "threatened him" and kept talking as if he believed I was going to take him to court. I told him I'd just get my clock repaired over at Brumley's from now on. He bad mouthed that business and seems to think he's a god when it comes to clock repair. He said this is basically a hobby for him and that he doesn't care how he treats customers. I won't be returning ever again. I hope this place rots to the ground. There are FAR better places to get clocks repaired. In terms of purchasing them, buy at your own risk. You may end up with a lemon that has not been cared for while it's been withering away in this dusty old shop. There are other places to get clocks - even if you have to drive to another city. It's worth it to avoid the headache I've been put through.

They learned me and my fiancée's name here immediately and provided excellent and timely service…read morefor the custom band I wanted with the diamond we selected from them! We came back for our wedding bands because of their professional service. Friendly staff without hard sales tactics, plenty of patience for trying different options, and transparent pricing all the way through! Men, I found a tantalum band here cheaper than I could find online. I did not feel left out of the discussion for her rings. For custom work, I won't go anywhere else, but they have a great selection of options on the shelf as well!

William Maurer, sales manager at CJ, was extremely helpful and courteous when I brought in a wrist…read morewatch with a pin missing in the clasp. Bill took his time and found a tiny pin which he molded to fit the pin hole. This took about 20 minutes and he refused to charge me. Multiple jewelry/watch shops in Madison could not help me. Thank you Bill !

My husband purchased/sized all of our wedding rings and bands here and it was a great experience…read more Recently, I stopped by on a week night to get my band sized up a little to match my engagement ring. It was a little before close, so I was expecting to have to leave my band there for them to work on it, but they were able to work their magic in the time we were there and get the ring to finally fit my finger comfortably. Would highly recommend this place for purchasing rings! They have great customer service and a nice selection.

Went in to have a watch band repaired and Wow - they were so great. No waiting and they offered to…read moreclean my wedding band as a bonus. It has 16 diamonds on it. I didn't realize how dull it was looking until it came back cleaned - practically needed sunglasses it was so sparkly! Very nice staff and so helpful - I'll definitely go back for my jewelry gifts! First class all the way. Thank you Middleton Jewelers!