Went shopping and only one cashier available, Stephanie; whom did a fantastic job in providing the…read morebest quality customer service; due to lack of staff working; had a big smile servicing the shoppers! She was very knowledgeable and friendly and made my shopping experience great as I have not stepped foot out of my home to perform any outdoor/shopping for the longest time! Just want to acknowledge her hard work and friendliness in providing the best customer service possible, by herself, with little help! Where are the other employees? Assuming slacking off or not showing up for work, which is a known issue for all companies...those slackers needs some additional trainings or DSW may need to re-staff and have Stephanie run the store!

Great service and great prices great service and selection of shoes are amazing and if they don't…read morehave it they deliver for free 4 to 7 day.

It was closed on April 19 at 11:15 even though it was listed as open on the door and online. Had to…read moredrive to Wrentham for my return.

Manager, Beth I believe her name is is so completely rude and dismissive. I actually do love the…read morestore and available items in the store but couldn't believe how rude the actual manager is. I have experienced her horrible attitude before, but went yesterday for work out shoes, and got there a few minutes before closing time, she had already locked the door, so I knocked and looked through the glass, she looked right at me and my child, and kept walking and doing whatever she was doing. Not even a quick acknowledgment to say, hey sorry we closed a bit early today, or anything. She completely ignored us! The team leads I have experienced were all so kind and helpful, but she is a total you know what!

This new management team is completely running the mall into the ground. Kicking out long time…read moretenants to build a "trampoline park" is just so ridiculous and what they're doing to the inside portion is even worse. It looks horrible. Maybe you could've put actual stores that people like going to in there and not destroy the place with some childish play place. Unacceptable

This place calls itself a mall but its an absolute desolate dump of a shell of probably its former…read moreglory. The only thing inside this nasty place is a decrepit nail salon, a run down oriental carpet dealer and the back entrance of Barnes and Noble and Wines and Things. the rest of this mall is either closed or turned into outwardly facing stores like Kohls (largest Kohls I have ever seen) or a run down nasty Petsmart, Barnes and Noble and Party City. Office Max went out of business and some of the other smaller stores are on their last legs. The Taco Bell and Panera in the parking lot are the only busy things bringing traffic to this dump. Horrible and should be shut down.

This is the store to go to if you have issues with feet and if not that than for quality footwear…read more Service is the best and reminiscent of what a full service shoe store was and should be.

my granddaughter just adores her shoes. She's a little over a year and she walks so well in them…read more She normally doesn't want to put shoes but these are so cozy and warm and the padding is exceptional. That's so much a very doting grandmother in Gloucester. These were the lined shoe boots by Sorrel with good grip . I am a very doting grandmother.

Every time I have come in here I have purchased a pair of shoes. Everything they have in stock is…read moreout, and the selection is great. Savings are huge, so you can't lose!

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Amazing service, great selection of sandals dress and casual. Staff were able to answer my…read morequestions about On's.

This place absolutely saved me on a desperate afternoon…read more For two years in a row, I have had a nice pair of dress sandals completely fall apart on me on day 1 of a cruise. One of our first port calls was in Newport, so after touring some of the historic homes in the area, finding shoes was job #1. I was warned by locals that there weren't many shoe stores in town and those that were around were $$$$. That was certainly my initial experience when looking at the touristy Bowen's Wharf area. Fortunately, I found Sole Desire and their clearance rack. Nice selection of shoes from a variety of quality brands and bingo, I actually found the perfect replacement sandals at 50% off. The employees were lovely and grabbed multiple options for me to try on and I was on my way.

I NEVER take the time to write reviews, but the crew at Sneakerama is well worth the effort! I left…read moreabsolutely blown away with the exceptional customer service I received - something that has become a true rarity in 2026! Two years ago, I was diagnosed with a debilitating nervous system condition that has completely changed how I engage in fitness. But being the stubborn "gym rat" that I am, I have refused to give up lifting and sprinting. My condition has caused major changes in my gait, proprioception, and running mechanics, which have been causing me a lot of silly injuries. A close friend recommended Sneakerama, theorizing that maybe "the right" shoes could help. I was skeptical, but decided to pop in to see what all of the hype among my avid runner friends was all about! When I walked in, I was welcomed with a friendly greeting and immediately jumped into a conversation about what my goals were. When I explained my wild healthy history, Alex listened empathetically and almost immediately knew what I needed - a minimalist shoe with a wide toe box to help correct my over-pronation and balance issues. He came back with four different styles, each with unique features which he explained thoroughly and allowed me to take for a "test stroll"! I ended up choosing a very cool pair of Altras - a brand I had never even heard of before! The next morning, I tried out my new shoes at the gym and I was THRILLED! I felt much more stable and was able to better engage targeted muscles while lifting. These Altras are a GAME CHANGER! Not only do they have me feeling better supported, they've also given me my confidence back! :) Sneakerama is a hidden gem! I grew up in Worcester and had never. been inside... I wish I had discovered this place earlier! They are so much more than an athletic shoe retailer - as a family-owned business, they take pride in what they do and foster a special sense of community to all of their customers!

I absolutely should have come here sooner in life…read more I came here to retire a pair of New Balance so old they could be consider OG, and walked out with a brand new pair of Hoka. I would not have found these without a staff recommendation, and I am still amazed. I got the right shoe at a decent price. I also wanted to support a small local business who is involved with the local running scene. I would be surprised if I buy running shoes from anywhere else after this experience.