I came in to print a few hundred pages and there was a mix up with my online order. Joey was so kind and helped me sort it all out. He went above and beyond. I let him know I wasn't from the area so I would wait for the printing to be finished and he worked extra fast to get it all done. He was so professional and friendly. All the other staff members were also very kind. Oh and their store is super organized. Thanks Joey! read more

I needed just one sheet of photo quality paper and didn't want to spend a lot to buy a whole pack for just a quick project so I told Edith my situation and she relayed it to the manager (Nate) and they helped me out big time. read more

Great customer service. Great time management with printing out your product. The value is great as well. If you need any printing, office supplies etc go to Office Depot. Avoid Staples (horrible) I had such horrible experiences there. Will not return. Office Depot is the best ‼ read more

Service was amazing here. Nate helped me print and laminate a gift. Definitely coming back to this location. Very helpful

Went in to do some prints, arrived at 8:00pm. GPS maps says it closes at 9:00pm. Ladies behind the counter don't say anything unit 8:30pm when they say "we're closed now"! I have my back to mowers them so don't know they're talking to me. After another 5 minutes the manager comes up to me and tells me that they're closed I have to leave with a poor attitude and impatient. I show him the maps screen showing it closed at 9:00pm he literally stands behind me making me feel uncomfortable leering over me with a mad face. I left. I was rushed and felt that if I knew their real hours I would've done to a staple that's open till 9:00pm. Regardless I don't recommend this place. read more

Office Depot - Printing Services Near Me - West Covina, California

To obtain 1 ink cartridge replacement with credit for bringing in empty cartridges became a 3 hour ordeal over 3 days and speaking with at least 9 different people including 2 at their outsourced phone support with mis-information to the extreme, gaslighting, conflicting information and mendacious statements. I would be very reluctant to return at this time given what transpired. Believe the marginal to bad reviews over the past several years posted on this site regarding this location. Do better. Much better. This is not the first time over the past years that I received conflicting and mendacious information. For instance, bringing in a parcel to be picked up by Fed-Ex that did not go out for 3 days although Office Depot told me that it would go out at the very most, by the next day. The parcel did not arrive at it's destination in town for 6 days. I could have delivered it faster by walking!!! read more

I come to Office Depot to fax some paperwork and I didn't know how to do it and. Deidre really help me out she was so helpful and she was so nice thank you Deidre I will be coming back read more

Update online operating hours - was waiting along with 3 other people because online it said open but it was not. This was at 8:40am. read more

Office Depot - Printing Services Near Me - West Covina, California

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On march 13th approximately 3:00pm I will at the customer service desk for copies The clerk stated there was five dollars per copy. I stated it didn't matter then she told me we'll take the staples out of the package. I had three different packages and she walked over to one of the clerks and picked up a phone and was on the phone and wasn't attending to me so I asked her how come she couldn't do it and she just started talking on the phone so I just walked out. This is bad customer service I work in the legal field and I come over there from time to time for copies in this store always gives me a hard time for a little copies or buying product. I came there before to have my computer service and they messed up my computer I had to buy a new one a desktop and also my laptop. I don't recommend this place. read more

I needed help for my son's project and I was helped by a very nice and professional representative at the Office Depot location on Workman Ave in West Covina! Please ask for Deidra, she's amazing, very knowledgeable and very helpful! I recommend this Office Depot location! read more

Office Depot - Printing Services Near Me - West Covina, California

Just good old fashioned attitude and could not care less.... It's been a number of poor experiences but due to convenience it's a necessary play. No more. For the most part not bad but when you get this particular middle aged man it's always a disaster. What a shame, must really hate it being in a service business. I'd give zero if I could. read more

This 5 star rating is specifically to Leslie D. I came in to print a few things I had emailed to them. I wanted to make sure everything was aligned correctly and I asked for a couple of printing samples. She was so polite and so patient with me. I appreciate her great customer service. read more

I came in to get some photo paper and ink for my printer - a no biggie errand, really. Service was "okay" - I used my yelp check in coupon which seemed to be a bit of an inconvenience for the cashier. She shared that I'd have to do two separate purchases in order to get the discount because of the ink. Fair enough, I guess. Prior to that, my hopes of getting in / out quickly were dashed by two confusing lines and not enough room to house them. Apparently one line was for print service and another for regular purchases. While there appeared to be enough staff on hand it just seemed to take forever to make it to the cashier -- and there really weren't that many customers in the store. I felt like I entered some weird twilight zone time vortex that just made. Everything. So. Darn. Slowwwwww. My overall experience recalls a quote from "The Devil Wears Prada": "By all means move at a glacial pace. You know how that thrills me." [insert snarky glare here]. read more

Thank you Bryce for the amazing customer service at the printshop service. There was some misunderstanding over the phone around printing turnaround times, however he was able to assist me and have my posters printed and ready to go when I arrived to this location. Thanks again. read more

This hardware store has everything you need to fix your home . I love the garden area. If you buy plant it guarantee you one year. Must keep receipt and and keep the container that the plant came in read more

I was in your store earlier today and I was assisted by Leslie. Leslie went above and beyond to assist me. Immediately upon entering the store she was pleasant, courteous and professional. She is the perfect example of what customer service should be which is often very rare these days. read more

I walked in today at around 5 pm and asked for help printing the return shipping labels for Amazon because I don't know how to use the printer. First I asked the lady in the back and she told me the front lady can help me then I stand in line to wait for it and then she said I need to wait at the printer, okay I wait for a long time but nobody come to help then I asked the front lady help me to print totally 3 papers. She didn't tell me anything before but after that she charged me $5.48 for 3 papers. Why she can do that? It's so excessive. read more

Office Depot - Printed total 3 papers, charged me $5.48 - Printing Services Near Me - West Covina, California

Went in to print some items for an upcoming baby shower. The print desk was very help and patient. We were able to get all items printed including a large entrance sign and when we picked up everything was as requested. read more

PRO-TIP: 20% off with a Yelp Check-In! One of the few Office Depots left in the area and as many others said, it is very understaffed. Came here a couple days before Christmas and many people were trying to get their photo printing and label making finished on time. I, on the other hand, was getting some of my anime posters and prints laminated. It cost around $29 for me to get a huge poster, a small flyer booklet, 4 mid-size prints, and a smaller print laminated. It took them around an hour and I was able to just walk around the other shops in the mean time. I gotta commend them for not questioning what I was laminating and the lamination process straightened out the poster that I had rolled up for months. I can also barely notice the fold in my flyer booklet. I also liked the fact that there was an extra bit of lamination on the end so I would feel no qualms if I had to use a thumbtack to my prints and posters. The only reason I'm knocking this Office Depot down some stars is through the stark contrast in customer service. I had a younger attendant help me out the day before and she was super nice and polite. Even when one of my prints was left there, she made sure to call and remind me and stated that it was fine for me to pick up the next day. The next day I came to pick up the print and this older woman who looked fed up with her job rolled her eyes before asking me what I needed. I explained to her the situation and gave my name and my ID and she demanded that I show her my receipt. Unfortunately I did not have it on me because I was ride sharing that day. I told her a massive bunch of details on the order, told her the details of the voicemail left to me, showed her my ID that matched the order slip, and she kept being rude and denying everything until I was so fed up I told her to watch me prove it to her with the voicemail the other store associate left for me. It was only then did she relent. Unfortunately, it only takes one bad apple to spoil the bunch. read more

Office Depot - They were able to laminate my huge FGO tour poster. It even straightened out after months of being rolled up! - Printing Services Near Me - West Covina, California

They were offering to make a copy of your vaccination card and then laminated it for free. I arrived and there were people in line to pay for their item,s 2 people in line to make copies. The overall feel was they were understaffed . Took about 7-8 mins to get to the front of the line and then another 2-3 mins to get the laminated copy. It was free - cant complain. read more

What would I do without Office Depot and their staff?! I am very pleased with the customer service and patience the staff has for their customers. Katie and Jennifer were very helpful and kind. I observed that every customer was greeted upon walking in. Very happy customer, thank you guys for your help!! =] read more

Worst customer service ever customers were struggling how to use the copier and the self serve, and none of the girls will come out of the back under the counter to come and help very rude. Didn't care about the customer. I would not recommend this place at all. I'll go to somewhere else. read more

Katie is so rude! Every time I come here to print for my business she is rude and tries to tell me I have to wait a day or two.. I get it if I were to print over a thousand copies however the other girls are always happy to help me and get my printing done within 30 minutes... maybe Katie needs to find another job if she isn't happy to help let alone do her job. read more

This is a very small store. Walked in looked for staff and the girl was on her cell phone. Asked her for help she hung up the call and said they didn't have the hdmi adapter I needed, but I could order it for 39.99. No thanks. I needed something today. Dispointed in there selection a limited staff. read more

I had such a GREAT experience at the print shop here at Office Depot! The Print Manager (Nate) was so helpful and patient with my print project! Seriously so kind and so helpful! Thank you Nate! read more

JOE is incredibly helpful and friendly. I rarely have the need for office supplies or I usually purchase everything online. However, today I needed some black portfolio folders and clear plastic sheet protectors. Upon immediately walking in, I was greeted by Joe behind the register. He asked if I needed help and I inquired as to where the portfolio covers and sheet protectors were. He informed me they were in aisle 13. I immediately found what I was looking for and proceeded to the cash register. Joe immediately saw me heading there and pointed me to the available cash register. He asked about my day and made small talk while he rang me up. He even informed me that Sprouts sells sushi. Learned something new today. I left feeling very satisfied that I had picked this Office Depot location over Staples. Due to Joe's impressive and helpful personality, I would definitely return for all my office needs. He was very quick, fast, and efficient. I got exactly what I wanted / needed and left with ample time to spare. THANK YOU JOE FOR SUCH EXCELLENT SERVICE! read more

I always review chain compares to their own peers, this Office Depot is somewhat small compares to other Office Depots I been to, 4 stars for the cashier being super helpful. You can price match things here with Amazon, also there was a 20% off with Yelp check in. read more

There are few places that do the right thing for a customer and this one of them. Joe (manager) is so customer centric. I had messed up my order yesterday and neglected to add an item. I called the store and explained my situation to Joe. He provided a solution and so I did what he suggested which is to come in later in the day and order my additional copies and it would be handled. I came in tonight. The customer service rep that was taking care of my order must have had a bad day. I was patient in explaining what was discussed, knowing that everyone has a bad day once in a while. Thankfully, Joe stepped in and saved the day. He handled it so well and restored my faith in Office Depot. Joe you rock and I wish we can clone you as so many companies could take a few lessons from you. Appreciate all that you do and stand for. read more

This review is long overdue! On two separate occasions, I went in to have large photos to be printed for framing. Diedra helped me both times. I had a lot of questions and it was an important project for the office. She was knowledgeable, patient, and friendly and informed me of some discounts I could take advantage of. After the first time I came in, I made sure to come back when she was working because she went the extra mile to ensure I was happy with the results. She paid close attention to detail at all times. That store is lucky to have an employee like Diedra and I made a point to tell her manager that. Thanks, Diedra! read more

A-Ok experience. Definitely understaffed. Not that it really matters but all female staff. The ladies were doing a great job. I could imagine probably very stressful to have everyone watching them. Lots of us waiting. I purchased a ream of paper, cashier said someone would help but I could see they were busy & it would be a while. I loaded it & carried out myself. No problem. Price check online. Both items I purchased were cheaper online. Just show cashier. read more

Office Depot - Lots of folks waiting for assistance. - Printing Services Near Me - West Covina, California

Today in the morning I paid a visit to this store and boy I had the worse service ever. An employee name Joey was not so helpful. His customer service needs to be worked on. He needs to be more aware on the long lines and not on customers that ask him questions and he suddenly forgets that there's a line. He rather help other people and when it was my turn he gives me attitude, like dude, seriously! He needs to be trained once again. Please Joey, try to clear those long lines in the future. read more

I visit this location often, and I always receive the best customer service. Joe is always so helpful and goes behind and above for every customer. He is very patient, kind, and genuine. I find top quality customer service hard to find nowadays. So I really do appreciate him going the extra mile for myself and every customer he helps. Genuine customer service is so rare to find, so thank you joe! read more

EXTREMELY SLOW printing service. I waited in line for about 20 minutes and no one even acknowledged my presence. And there were some employees just "looking" at computers. I have no idea what they were doing. Terrible service read more

I went in to print some menus for a friends wedding, and Alexis was extremely helpful.

These folks over here offers exceptional customer service! They should be the role models for customer service! Makes life so much better amid of the pandemic. read more

So my fiancé and I needed to print out our save the dates. We had tried other locations, WALMART / Target / the ups store and have had no luck. We walked in here desperate for some help. We walked in and it was busy but all of the employees managed to greet us and insure we will be assisted promptly. We were helped by a young lady by the name of Deidra. Let me tell you she went above and beyond to help us. She ran a few test runs and made sure we were happy with the results. Printed two on one page to save us money and the end results were beautiful. Would definitely recommend this location. Fast friendly service. Parking is plentiful and prices are great. Will be definitely coming back. read more

I went in here to get an office chair, was sold out but able to order it. I've had this huge chair in my home office that over time has gotten uncomfortable. It was also a real pain in the ass to assemble by myself. New one is leatherish and feels more supportive. It was in west covina, a real odd drive there through back roads and not a large store like the one in Pasadena but the people were nicer here. Looking forward to the new chair. read more

If I ever consider ordering from Office Depot.. I won't. I placed an online order for pickup in May.. and showed up to pick it up after work. I stood right under the sign that said online pick up orders.. and waited, and waited, and waited. I watched as two other employees were doing absolutely nothing. And the guy standing in front of me never acknowledged me standing there, just continued to help the lady at the counter who had approached AFTER I had already started standing there (I guess they were working on something for her?). No "hold on a second, I'll be right with you.." not ANY kind of acknowledgement that I was there. After about 15 minutes of standing there, I finally said.. "look, can you just give me my items for pick up, they are right there (and pointed behind him)." So he looked, and then finally asked the cashier to ring me up at the register. This was not convenient. This was not quick. The cashier had to ring everything up and charge me there again. This was my first and only shopping trip to Office Depot for as long as I can remember, and it is enough for me not to want to ever come back. read more

I can't believe this company I went to make some copies they're charge me 5.00 and cents which is fine but they charged my card for 55.00 dollars I contact store managers and they give a number to call to recover the receipt did not got help from any one I spent almost 1 hr on the phone and not help it's not the money it's the poor service they provide they don't have enough people in store and short people are doing everything slow plus the mistake so who can help me to recover the my money let's see if corp can get involve and resolve my issue read more

Sandra, print manager is awful! Came in a few days ago and was helped by a very helpful young lady (I wish I got her name). Came to reprint same cards today and wow what a difference in service. Sandra made everything difficult and made it seem impossible to achieve what I wanted when just days ago the lady who helped me took initiative to offer services aside from printing that I didn't know about that improved my prints. Sandra didn't want to do anything other that print. Find a job that makes you happy Sandra, it's clear Office Depot is not your happy place. read more