I needed some work done on my 2000 F150 with 360K. Once again the work performed met or exceeded my…read moreexpectations. The shop rate is $220/hr but you get what you pay for with auto repairs. You can save on shop mark up by supplying your own OEM parts.

Not only are they friendly and knowledgeable, but they fixed the horn on my CMAX as I'd asked and…read morenothing else unnecessary-- fast and efficiently. They made further recommendations too. Very easy to talk with and understanding.

Used to go to another place in Hayward for my oil change but my dad said this place the service was…read morebetter and the workers are simply more pleasant, and I couldn't agree more. Never going to another place for an oil change, Insta Lube is the best. It's a business that cares about customer service, a sector I feel is neglected or at least is overlooked in the auto industry.

I have mix review just because this last time I went I was charged $50 more than I'm usually…read morecharged. I asked what happen and then just said prices went up and I explain I'm not use to paying this much. Honestly about the same price taking the car to the dealership.

Great service! I needed a lot done to the car. All the brakes and rotors were changed, oil was…read morechanged, and also the headlights weren't working. The headlights took an extra day since the car is a euro and the parts needed to be ordered. The place is busy and full of cars! Definitely go in early or call to see when the best time is to get your service done. I was looking at the low star reviews.... Be realistic with your expectations when bringing in your car. If you have a unique problem, chances are it's going to take longer than you would want it to take to get it fixed. Otherwise just go to the dealer to get it fixed and pay dealer rates/prices. All in all, Vinh's pretty straightforward and honest about the labor and parts. Definitely recommending the shop to all my friends!

Take my car here for a smog check , it was really fast and cheap, the guy sorry forgot his name was…read morevery nice and helpful. Definitely recommend it.

I am downgrading. Last time I came in they broke a wheel stud off and sent me to thieves at the…read moreNewark location. I chalked it up to coincidence. This last visit they broke another off and tried to blame the heat. I can only speculate on how they did it but that enough. If they can't rotate a tire I am worried they are not proficient in more complex tasks. No More.

Jamal P was great, friendly and helpful explaining what I need for my car. Thank you Jamal for…read moreyour great service. Hope see you next oil change or other service I need for my car. Thank you again

Came in for an oil change that I'd been putting off for way too long (I know, I know... I shouldn't…read morehave ), but I'm so glad I finally did! This was the closest shop to me, and now I know I'll never go anywhere else. The whole experience was amazing. It's literally a drive-thru service you don't even have to get out of your car! The customer service is top-notch. Everyone was so friendly, welcoming, and always smiling. You can tell they genuinely enjoy what they do. My technician, Uriel, was incredibly kind and informative. He explained what my car needed without being pushy at all. Unlike some places I've been, I wasn't bombarded with a list of expensive services or talked down to. He simply gave me the information and let me decide, which I really appreciated. I paid about $140, which is around what I normally spend for an oil change, and I happily left a good tip because the service was that great. They also offer a free oil top-off before your next 3,000 miles, which is such a nice bonus! Highly recommend this place. They've definitely earned a loyal customer!

Had to review for the service. Everyone here seems like a total sweetheart. I was helped by Anthony…read moreand Josh. Came for full service oil change $133 before discounts for my 2012 Prius. They did a full check on all my lights and tires. And they even checked my cabin filter. They didnt recommend any additional changes or anything with my cabin filters or claim anything was wrong w my car, which checks out since I mostly keep up with it. And that's a good sign that they're just helpful and honest. I could see the workers in the other bay laughing and being friendly with the customers and other workers. So it was just a nice vibe for a lunch break on a weekday. They also cleaned my windshield and replaced my wipers (as ordered). They even offered to help me install wipers if I got the from elsewhere

Convenient spot! Irene and Mark helped me out. I got to stay in my car and eat my lunch and answer…read moreemails. I'm pregnant so I loved that! Will come back!

Kevin and his team are so attentive and consistent. They also don't try to sell you something…read moreunless needed. I truly recommend for all fluids.

Had a great experience I took my 2020 mustang and got my transmission fluid flushed which fixed the…read moreslipping of some of my gears. Also, the price was fair and he explained thoroughly what was going to be done on my car and what to expect. I will be coming back to do my breaks in the future.

First time having to do a Smog Test on my RAV4. My DMV renewal notice didn't even note it was…read moreneeded until I paid and received a letter it was INCOMPLETE. I guess when your car hits 8 years, the first smog needs to happen and coincided just shy of 8 years *eye roll* I was in the area and came across Hayward Auto Care (HAC). STAR certified location which i realized (later) is overkill for my low-mileage and maintained vehicle. I was told up front the cost (was a bit surprised) and in hindsight, should've gone to a regular Smog Check location. Yes, I should've done my homework beforehand (failed) and paid more for convenience. Completed in 20mins. I would consider returning for other services. Be sure to utilize their COUPON (discount) on their Smog Service and other services located on their site! Disclaimer: There was no hard sell and/or pressure from Ken or his son who were friendly and efficient. Note: STAR stations are held to higher performance standards by the Bureau of Automotive Repair (BAR) and are authorized to test vehicles flagged as high-polluter risks

I really enjoyed my first visit to Stress-Free Auto Care. Requesting my appointment was easy and I…read morewas able to do it on a web browser. I was taken care of immediately when I showed up for my appointment and they even offered me a ride to and from my house for pick. I got text message updates throughout the process which included photos to see how they were diagnosing the issues with my vehicle. I could click through the option of services to see which ones I approved them to do and I chose to decline. I also liked they had a camera where you could watch them work on your car live. All in all, this was really and truly an Stress-Free place and I will definitely come back for more work in the future.

Where do I begin? I genuinely wanted to like this place because I had read several positive…read morereviews, and my initial experience with the staff and customer service was pleasant. I brought my car in because it wasn't driving the way it normally does. They kept the vehicle for a day and contacted me the following day to recommend replacing the transmission. The estimate was approximately $9,800, which was far beyond what I expected--and, quite frankly, extremely concerning. My vehicle is not yet six years old, and I have consistently kept up with routine maintenance, including regular oil changes. Naturally, I was very disappointed to be told that I needed a replacement transmission, especially at that cost. I decided to get a second opinion from another repair shop, and I'm very glad I did. They diagnosed the issue as spark plugs and ignition coils--not a transmission problem. After replacing those components, my car is now running beautifully. I appreciate the customer service I received, but unfortunately, I cannot justify returning to a shop that would recommend a repair of nearly $10,000 when the actual issue turned out to be something significantly less expensive. I understand that diagnostics can sometimes be complicated and that different shops may reach different conclusions. However, an estimate of $9,800 is a substantial amount of money, and I strongly recommend getting a second opinion before committing to a repair of that magnitude. Thank you for your time and for the service you provided. I sincerely wish you the best, but based on this experience, I will likely may not return.

Brought my 2017 Ford Fusion Energi in for a full motor mount replacement (engine, torque strut, and…read moretransmission mount) after noticing a deep creaking noise and visible engine rocking under acceleration. I supplied my own parts and Mechatronic quoted me a fair labor-only price, by far the best of several shops I called. One of the aftermarket mounts didn't fit properly during install. Rather than forcing it or charging extra, they were upfront about the issue and offered to install a replacement OEM part for free once I sourced it. I brought back a genuine Ford transmission mount a few days later and they installed it at no additional charge, no questions asked. Honest, straightforward, and skilled work. The car feels completely different, no more rocking or noise under acceleration. This is now my go-to shop for anything beyond what I can handle myself. Highly recommend.

Absolutely fucking unacceptable experience. I would not trust this shop with my car again…read more I brought my car here specifically because of a leak, along with other work. They waited until I was basically standing there ready to pay 1770$ to tell me they DIDN'T FIX THE LEAK. Not when they diagnosed the car. Not while they had it apart. Not early enough for me to make an informed decision about whether I wanted to continue spending money there. Right before payment. They also originally quoted me 100 for an O2 sensor - this somehow became 150! They quoted me 1770$ to, and I quote because I made it clear what I wanted, "fix everything wrong with the car). I was fine with that. On the high side, but assumed they were using top quality parts. But the part that really pissed me off was the coolant. I was charged $170 for coolant service, yet after getting my car back, I checked the coolant myself and found the level was actually LOWER than I had previously observed it. So I paid $170 for a coolant-related service, got the car back with less coolant than I remembered it having, and still had a leak issue. That makes me seriously question whether there is a coolant leak that was misdiagnosed or never properly diagnosed in the first place, and what exactly my $170 paid for. Then I plugged in my own scanner after getting the car back and found an additional diagnostic code that was NOT present before I brought the vehicle in. And this was for incorrect oil type- something that can literally destroy my entire engine. I can't prove they caused that code, so I'm not going to claim they did--but finding a new code immediately after getting my car back certainly didn't inspire confidence. I spent a substantial amount of money here expecting competent work and basic fucking communication. Instead, I got my car back with the problem I specifically brought it in for STILL unresolved, coolant lower than I had previously seen it despite being charged $170 for coolant service, and an additional code showing up afterward. And yes, I contacted them directly before posting this. I gave them the opportunity to address this. If you can't fix something, SAY THAT BEFORE THE CUSTOMER IS STANDING AT THE COUNTER ABOUT TO PAY. Then to try and quote me 2500 dollars just for labor for a small leak. If you're charging $170 for coolant service, I shouldn't get my fucking car back and find the coolant lower than it was before. Worst part is, after reaching out to other mechanics, they gouged me on price relentlessly. I'm actually a mechanic myself, but was looking to get expert work done on a new purchase I really care about.I genuinely regret bringing my car here. Based on my experience, take your money and your vehicle somewhere else. Edit - The only resolution they offered was a free "diagnostic" which at the end of this situation was ridiculous. Why would I want to take my car back to you after this? And what do you mean "diagnostic?" I took my car in so you would check it. Absolutely insane.

Couldn't or wouldn't smog my 1994 Toyota pickup. Claimed it would take more than an hour to perform…read morethe smog. I've never seen a smog shop take longer than 30 minutes at the most to finish a smog check on that truck. He also had very high prices. $190 for 99 and earlier vehicles. The most I've paid in the past at other places is $120. I would avoid this guy and his shop. Seemed sketchy to me.

Excellent and efficient service! Expectations set well ahead…read moreof time, and Jamal was very responsive and attentive to my car. Did not try to oversell services or parts either! Will definitely return for future maintenance checkpoints