Worst carwash ever been to. Wax and soap left on vehicle, and owner tried telling me that's how it's supposed to be. He said to go home and just wipe it off with a damp cloth. REALLY?? Owner is is the most rude and horrible business owner ever. "DON'T" waste your money. If you do it's your own fault. read more

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Also quick to get an oil change. I have never had more then one car in front of me and it takes less them 5 minutes to get inside. Staff is always friendly. The only reason I gave 4 stars is they always try to sell you something else. Give me my oil change and let me out to give me my free car wash. read more

I've had nothing but positive experiences at Oil Exchange (including Lowell and Crown Point locations). I've taken my vehicle here fairly consistently since purchasing it 7 years ago. Customer service has always been good, and they don't try to push you into buying unnecessary services. Oil Exchange also maintains a service history for your vehicle so you can keep track of what was done/what needs to be done. As an added bonus, you receive a free car wash with your full service oil change purchase! read more

extremely poor service, oil tech broke the latch to my air filter box and manager basically said how do I know we broke it. well it is a new car only second oil change and I inspect before I take it in and after. so it willcost me an additional $10 because of there negligence, my advice stay away from Oil Exchange, Main Street Crown Point Indiana. read more

UNHAPPY about the knowledge of the staff. I was hard-sold an automatic transmission flush and the staff completed it with the wrong type transmission fluid (my car requires synthetic). I had to take the car to the dealership to have it flushed out again. Because I did not get written consent from Oil Exchange to have the dealership re-do the work (which could not wait - the car was nearly undriveable) I do not qualify for reimbursement. They will never touch my car again. read more

Was traveling through the good old CP on my way to a sweet Jamaican Jerk place in Gary when I realized I was in dire need for an oil change. See this place across from the Taco Bell where that one guy told me all about how his grandpa showed him porn when he was a baby years back. That should have been a sign that I should have kept on keeping on, but I ain't Ace of Base and I've never been good at seeing the signs so my dumb self pulled right on in. Now there's no wait so I start pulling up to the bay where two of the workers seem to be horsing around. I stop and wait for them to start signaling me to come in, but they just keep horsing around like they don't see me. Now I ain't called Big John G for nothin', even Ray Charles could see me coming. So I keep on pulling on up real slow until one of them FINALLY turns around, gives me the ol' stink eye and yells "how about you stop!?". Where's this attitude coming from? I have no idea. The place was so dead that they should have been itchin' like a hound to get some business. So the other one starts waving me in, signaling me to go a little bit left, then a little bit right, then he keeps signalin' me to come forward. Now I'm getting closer and closer to that bar, but he keeps signaling me to come forward so I keep going forward and finally I end up hitting that bar. I immediately stop, and then feel a pound on my window and see the other dipstick giving me the stink eye, yelling at me to stop. Now needless to say, but of course I'm going to say it, I was pretty peeved and this crap attitude they've been giving me. Telling me to go forward until I hit their little bar only made things worse, and the dipstick pounding on my car only brought me to a boiling point. If I had been in a clear state of mind maybe I would have made the smart move and just backed my big ol' ass up outta that joint. But at this point I needed that oil change and they already closed the door behind me. I quickly composed myself and let them change my oil. Of course one of them couldn't manage to unlatch my hood and starting jerking it around like they were back in junior high so I had to force myself out of the car to stop them from destroying the latch. Then after that they tried to sell me on a bunch of other things, like my power steering and transmission fluid being bad or something. Ha, like I'm going to fall for that. Of course when I refused I got more attitude and stink eye from the one dipstick. If you've followed me in the past, there are a lot of things I like quick and dirty. What I don't like is crap attitude and employees who don't seem to be able to grasp the basic fundamentals of the job. You ever see yourself passing this place and needing an oil change, I'd say keep on keeping on and hit one of the dealerships that reside along good old "dirty" Route 30. And that's that. read more

I have gotten my oil replaced here before, and the window sticker said 152,000 miles was the next replacement point or 4/18. My dashboard suddenly displayed a "get oil changed" warning even though my mileage is 151,000 on 6/5/18. I assumed it was because of the time that had passed vs the actual mileage so I took it in for an oil replacement. Surprisingly, after I had pulled in, left the car and told them to replace the oil, the attendant told me I still had 1,000 miles before I needed an oil replacement, and recommended that I not get it done. So I left without getting the oil replaced. I have to commend a business that would let a customer leave without unnecessary service being performed versus just replacing my oil for 30-60$ to bring in money. I wish I could name the honest employee who had the integrity to tell me the truth. I will definitely come back when I hit 152,000 miles, and will be recommending this business to anyone I can. read more

I had same experience as above reviewer where they tried to tell me I needed a transmission fluid change. I showed them from the manual that synthetic fluid in the transmission is not to be changed for virtually the life of the car. read more

horrible they put the wrong oil in and they dont have the filters for recomends theres is half the size and no check valve hello motor repair.. beware read more

These guys have been taking care of my vehicles since I was able to drive. They are always friendly & very knowledgeable. They've never tried to push services & when I was younger they actually told me to check with my Dad who was technically the owner of my car before I got the service done. They keep me informed, they don't try to sell services like a place I went to when I was away at school. Plus I love getting the free car wash with my oil change. read more

TERRIBLE!! First the guy put washer fluid in my radiator reservoir, the manage told him to suck it all out then put straight water in it. I even smelled the jug and it was straight water. I used to work on police cars for a municipality and I know what radiator fluid smells like. I will bring my vehicle to the dodge deals hit on Monday to see if they can check it for me. Dissatisfied!!!! read more

The awesome people here (Chris - Manager) took advantage of my 17 year old and charged him $79 for an oil change. That's right, $79! When I questioned the manager, he stated that was what the customer (my 17 year old son who drives a 12 year old car) wanted". Lesson learned, don't trust anyone to do the right thing, especially the folks here. By the way, "Dan" the owner (another manager) called me to offer no apology and even said he wouldn't even accept the coupon that his company provided because I told him that I'd never do business with his establishment again. I'll be reporting you to the BBB. read more

UNTRUSTWORTHY!! If I could give Oil Exchange 0 stars, I would!!! I went there to get the brakes replaced a while back. Soon after my conversion van was shaking a bit, so I took it in to see what was wrong. Oil Exchange didn't tighten the lug nuts on the tires, so I lost one. Not only did this put me and my family in danger, but they charged me a lot of money to replace it. This past March we decided to give them a second chance. My husband took it in for a simple oil change on both of our vans. Soon after, our Kia Sedona had oil pressure issues. It wouldn't accelerate the way it should have. He took it back to Oil Exchange, and they couldn't see anything wrong so they told us to take it to their repair shop - where they would charge us for services. We didn't trust them, so we took it to a different place. They, too, could not figure out what was wrong, so we took it to a third place who told us that the air intake hose was no longer attached. We spent around $250 between the 2 auto shops to find the cause and get it fixed. We couldn't pass the emissions test until it was done. Today, I took the receipts to Oil Exchange and explained the situation to them. One of the mechanics said, "Oh yeah, that sounds about right." They sent me to the "Corporate Office". There I was treated rudely by the owner. He was condescending, arrogant, and unwilling to compensate me for my expenses. I will be turning this business in to the Better Business Bureau. It seems to me that there are too many "Mistakes" taking place at the expense of the customer. If you value your money, don't go to Oil Exchange Fast Lube. read more

I really wish I could give no stars. Don't go to any location. They are rude to women and will lie to you to sell you products. I asked if they had a specific product. They did not but said they had a product that did the same thing. Only after my service did they tell me the truth and then claimed miss communication because I am a woman I don't understand the product. Then talking to the owner... yes I said owner he told me there is nothing he could do because I received what I paid for "a great oil change" I wonder when those started to come with ridicule, laughing at a customers face, lies, rudeness and a whole lot more none of it positive plus the product I didn't ask for. I am sure if anyone went to a restaurant and paid for filet mignon and got chopped steak you would be upset to and want that remedied. Then they told me you're user manual does not recommend over 3,000 miles before an oil change. I am in face literate and I have read the user manual and it does. It says " 5,000 miles or 6 months which ever comes first when using recommended oil grade and viscosity" I asked if their oiled what up to par and they told me yes turns out it is not. I didn't get the cheapest oil change either. So of course being told I didn't understand I called nissan and Nissan service departmental make sure I was correct in reading my user manual and they explained to me that I was and offered to change out my oil free of charge to make sure my car would continue to run right and not with " questionable oil " which is super nice and more than this place did which was nothing. After waiting for 6 hours continuously calling back the general manager laughed at me for being upset. Both managers and the owner treated me like a child when I am an adult. I may look and sound like I am at least 5 years younger than I am but that doesn't mean I haven't been driving for 10 years and never have a received this bad of service. They don't know what they are doing and they do not know their stuff. There are better oil change places and I highly recommend finding one. They make you feel good with " free car wash and tire rotation " but it doesn't change the fact that they are rude. They said they looked up my user manual which they didn't since I just pulled it out of the car and it doesn't not say what they said it did. Looks like another lie. I have come out of this with an over priced oil change, being treated like a child, sexism, being lied to 9 times by 5 different people, being yelled at, ridiculed, and called unintelligent. So worth the money.... not. read more

Horrible experience! My son, took his car to this C. Point location for an oil change. Less than a month after that the engine locked. I did not know what was wrong with it. I had to have the car towed 3 times: off the expressway where it stopped, to the shop and then back home. When we had the car towed to their shop, they admitted that there was no oil in the engine and that it had thrown a rod" The rude owner, Dan R. told me he would not pay for the engine, and then said, "Anything can just go wrong with an engine." We mentioned his warranty on the sales receipt states that they will be responsible for any repairs that are due to their fault or workmanship within the warranty period, and it was within that period. Dan said, "Well, I won't pay for it." We are left with a car with a blown engine. Who knew a simple oil change could go so wrong. I wish I had read the previous reviews before I sent my son here. read more

cracked/over tightened my fluid drain plug on my transfer case in the st. john location. guys were very evasive on how it happened, they did replace the case at their crown point location, which is dwr auto tire and repair. took a long trip to georgia and my gears were grinding. had to leave my truck at the chevy dealership in georgia. called dwr to tell them of the situation and, of course, they denied that anything they did could of caused it. dealer in georgia said most likely the wrong oil was put in my rear differential! talked to the owner ,who of course denied that could of ever happened. they could overtighten a plug but not put the wrong oil in my rear differential! yea, o.k. called to let him know what the dealer found and of course let me know there's no way of proving that but what a coincidence. days after fluid was changed in my rear diff and now it is grinding. owner has pompous attitude. no apologies for the transfer case from him. he mentioned it happens all the time and also mentioned rear differentials go out all the time. i never had an issue with that and pull a horse trailer. he is very confrontational. the days my truck was under observation he just kept denying having anything to do with it. even before we knew what was wrong. don't you think as an owner you would say, lets wait and see. personally get the feeling he thinks he is the auto god out there. well he's not. would not ever let that place change my washer fluid. go at your own risk. read more