BEST OF THE BEST!! I'm the person who has been incredibly hurt, neglected & gaslit by Drs, vets, mechanics, ect. I got paralyzed in fear not knowing where to take my car & my maintenance suffered GREATLY. ONLY by God's perfect Mercy, Grace, Love, Forgiveness & Protection.. He kept me safe. (Psalm 91) God's PERFECT HOLY SPIRIT clearly told me to go to Valvoline & gave me the name "Brandon." I didn't know any Brandon, just what God said. I took a leap of faith & finally drove to Valvoline in Jan. & at the exact moment I stopped my screeching, burning, suffering car.. a man walked by my car in which God told me to talk to. It was BRANDON!! He was very kind, caring & patient while listening to my story & then took me back to DWR to address my critical dire emergency need. The LORD led me to Cam & then Scott who are both absolutely awesome amazing phenomenal wonderful!! Scott, the head mgr, immediately knew what my issues were & so compassionately squeezed me in that day!! I was back on the road that evening without being terrorized by my severe car issue. I was also incredibly BLESSED to have more work again this past week to address 4 more issues. My heart & spirit are in infinite awe & gratitude to God, Scott, Cam, Eric, Brandon & their whole PRICELESS teams!! They REALLY go above & beyond. They are incredibly knowledgeable & get to the main prbs without giving you the run around. They don't rip you off. The work & customer service is pristine, stellar, top notch!! I can't say thank you enough!! To DWR & VALVOLINE & all their outstanding crew!! God bless you ALL & ur beautiful families!! Praise JESUS CHRIST 4EVER!! Lead us SOVEREIGN HOLY SPIRIT OF GOD!! (Psalm 119) Mark 1, Psalm 34, John 3, Psalm 51, Romans 6, Isaiah 61, Romans 12, John 14, 2 Corinthians 5, Ephesians 2 over you ALL!! read more

I had my oil and transmission fluid changed here; they do great work at a reasonable price and seem to be an honest shop.

I had a pleasant experience at this location and it will be my new go to. The whole crew was awesome and included John, Julian, Juan and Nick. So if your looking for a quick oil change, a good company to spend money with and a local NW IN business Valvoline comes recommended. read more

upon arrival in the back I waited to be guided in to one of the two open bays for an oil change and was ignored by the lone technician working there. Looked at me three times and continued on his way. I ended up leaving after sitting there almost 10 minutes and will not return. Been going to this place for years when it was was called oil express and the quality of service has gone into the sewer since valvoline took it over. Don't waste your time or money read more

I am going to be honest - the worst part of going for any oil change is that big looming oil change bay I need to drive over :) This is my first time at this place so round to the back I went. 3 women and 1 guy on deck - 1 other vehicle in the shop. Expertly and very nicely guided in by one of the three women. A different woman then immediately came up and introduced herself. Very pleasant, informative and helpful. Her name is Arliss. In the past, I have gone to another oil change place here in Crown Point - you go inside and wait. This one, you can stay in your vehicle which was nice to have as an option. They are located on the north end of Crown Point and access in was easy. I had a coupon on my phone - if you Google by location and go to their website , they have a couple options that you can print or have texted to your phone. I started to add the website here but it looks like offers may vary by location which makes sense. So, Google them and you'll see the current coupon options. Arliss scanned the vehicle bar code and quickly had a screen up to show me the various price options for oil. Ken (who is the manager) was also on the floor along with the other two women mentioned. Highly efficient and very kind group of people - no pushing of "upsells" just factual information. I will add I know it took me longer than most customers as I did ask plenty of questions. Arliss and Ken both took the time to answer each question and make sure I understood regarding my truck and their process. Pricewise with tax, I was under $60 (after the coupon) and I did need extra oil which added a bit to the bill. The conventional oil change as per my receipt was $50.99 (before coupon). I know prices have gone up - let's face it, I pay over $4.40 a gallon for gas in my truck and we won't even discuss grocery prices - so I will say, I think the price was good and the customer service was stellar. Great team and great people skills. PS - I found all their names on my receipt - that is a super plus. So here you go as they all should have a bit of recognition: CSR - Arliss Topside - Kenneth and Christina Bottomside - Alex PPS - I did make it back to the office as Arliss kindly guided me off the oil change bay and on my way :) read more

I visited Valvoline this morning for a Transmission Service and paid a grand total of $175.42. Later this afternoon, I discovered I had received a 20% OFF coupon for the exact same service via email. When I called the number, the manager refused to adjust my bill even though I made my purchase four hours ago. Needless to say, I am very disappointed and I will not be returning. read more

After writing the review and seeing that Valvoline requested information on my vehicle so they could investigate. I sent them the requested information and have not heard anything from them. Valvoline service still leaves a lot to be desired. read more

Crown Point, IN location. On 4-22-23 my wife took her car for an oil change. During that time the crew stopped working for up to 10 minutes and others gathered around the hood. My wife asks what's going on and they broke a part on her air filter compartment and we're probably trying to figure out how to get away with it. A man from the repair shop finally came to talk to her and explain what was broken. At that point the man said they would order a part and get it fixed. Manager Kenneth was in the office and never addressed the situation. She was told they would call her by the end of the day to tell her the part was ordered. This was on a Saturday. Ok Monday 4-24 after zero followup from the shop she called the 800 number to put in a claim to which Kenneth then called her pretty much immediately. He said they didn't call on Saturday "because they were too busy". When challenged about the service Kenneth was condescending and spoke about how understaffed they were even though she was the only one in the shop at the time with six people gathered around the car. The conversation ended with him saying he will call when the part is ordered and an update. That call never came. I have called their customer service line multiple times. I have requested district manager Mika to call three different times and again those calls do not come. I have been told the part was ordered May 6 but no follow-up or communication unless I call. We are about a month since the incident and zero progress. The workers on the 800 number seem much more helpful as they refunded our purchase that day through the mail but still no timetable for repair from anyone. The service is polluted at this store at least up through the district level. This has been a completely unacceptable experience and I will still be looking forward to a conversation with management above district manager Mika who thinks it's ok to ignore issues within their district. read more

You do not get what you pay for at this place. $86.00 for synthetic oil change, with a $15 coupon, is just insanely high. Got home to check things out, oil all over the engine, MAV was coated. I would recommend going almost any where else. Almost as expensive as the dealer. read more

$103 for a full synthetic oil change... then he puts a sticker that says the next oil change is due in 3k miles when full synthetic is good for up to 10k miles on newer cars. So yeah pretty big rip off. read more