Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

Not recommended for shipping needs. I don't normally mind paying a small fee for convenience, so…read morethe $2 charge to drop off a package with a prepaid FedEx label wasn't the issue. The problem was that after five business days, the tracking still hadn't moved and my customer was understandably asking me for an update. I called the store and felt rushed off the phone, so I stopped by in person shortly afterward. The employee told me she couldn't give me an answer at the time and would need to call me back. I never received that call. When I followed up again, another employee told me the person I had spoken with wasn't even working that day, which made the promised callback even more confusing. I ultimately had to file a claim directly with FedEx. FedEx recommended that I use a corporate-owned location for shipments like this going forward. I understand that shipping issues can happen, but the lack of communication and follow-through is what made this a bad experience. I wouldn't use this location again for an important shipment.

Not charge $3 to drop off a FedEx package that has a pre-paid label. Guy was just rude.read more

I can confirm that they charge $3 for a package that already has a prepaid label on it. Employee…read moretold me don't worry I will give you a tracking number. Don't go there.

DHL - Don't go here ... if you do your own label, they won't call DHL…read more He told me today they get charged to schedule a pickup... LIES!! I offered to pay the charge, and he said no... its a secret how much.. LIES! Went back to my office, and scheduled a free pickup online. Why can't they do that for me? I would have paid.... Lazy staff... Avoid this place...

Great job shipping my international package. The costs were reasonable. Will come again.read more

Their service has improved since COVID. We use them to send shipments to Amazon since they are a…read morepartnered carrier. We use them for nearby inbound shipments as well. We get great rates compared to other carriers such as Roadrunner and they have always come through. Getting an account with them gives you better rates (even better than the Amazon partnered carrier rates). We have not had problems with billing, damage, shortages, or overages. Our account rep is Julian Routt. Good dude.

Trash company. Horrible service. They do not answer claims. They will give you false ETAs. Customer…read moreservice is rude and trash, the most help they do is refer you to their website. Their wait time is 20 mins for trash service. If you need a job done right, avoid Central Transport

I love coming to this particular UPS because the customer service is just absolutely amazing! I…read morehave to give a special shoutout to Rashida - she is so sweet, so kind, and SO VERY patient with everyone that comes into the store. She handles the surges that come through with such grace. She definitely has everyone walking out feeling less stressed about the day.

VERY SLOW SERVICE! Takes over 10 mins to drop off a package! Wouldn't recommend this location,…read moreespecially if you're in a rush!

I stopped by about five minutes before closing to use the self-service printers. I completely…read moreunderstand that the store closes at 6:00 PM, but instead of a friendly greeting, an employee called out from across the store that they close at 6 and that I needed to be done in five minutes. The way it was said made me feel rushed and uncomfortable. I was planning to print 40 copies, but because I felt so pressured, I ended up leaving without printing anything. Customer service isn't just about what you say, it's how you say it. A little kindness would have gone a long way.

No idea why the rating is so bad but this is my go to place to send out shipping/ get prints from!…read more Shipping - every Christmas I'm responsible for sending 30+ packages out for work, their service is always so friendly and quick and most importantly helpful. I always dread the packaging but they make it so easy! Printing - always have the fastest turn around which is very important for me! Pricing is a bit pricey but unfortunately that's 2026. If you don't request same day it's a good price. Thank FedEx team!

Horrible service from the guy at the counter. He refused to accept my Fed-Ex return ( pre-paid, pre…read morepackaged , and pre- arranged by Fed-Ex) ,all that he needed to do was scan the package but that was apparently too much . I've had an issue with this place before but let it go , Tried to give them another chance and that was a huge mistake... never again. I complained to Fed -ex about them also since they are supposed to be an authorized drop off location.

It's always so refreshing to receive good customer service! Yesterday I received excellent customer…read moreservice! He went above a beyond to help me, showed me exactly what I needed to do to accomplish my boxes being shipped correctly, answered all the questions I had! Plus I seen that so many other things are offered, Notary,money orders, you can pay bills, buy gift cards and more!

10/10 i was quickly attended to as soon as I walked in, with a big smile. I did my finger prints…read morethere and it was $80 not bad at all. Super quick took less than 10 minutes. I will be returning for anything i need here. I have also been here once before to return some gis that did not fit me. That took less than 3 minutes. Thank you to the two wonderful ladies that were there.

My daughter had heard about this place from a friend. We went in for her to get her fingerprints…read moredone. She was in and out very quick. She did say that the girl that the girl that was there wasn't really of any help . When the scanner wouldn't work my daughter would just keep trying it. The girl didn't try to help her guide it. How often do you need fingerprints? They aren't done with ink and paper they are called livescan for a reason. But if the machine isn't picking up on it someone should be able to help. We went here because it was said to be least expensive but turns out to be the same as anywhere else.