Went in to once upon a child today to sell my items. The girls were so kind and helpful and I think…read morethe lady who is the manager ended up checking us out and she was such a pleasure she made the selling and buying experience so nice!

awful customer service. Fake nice and rude manager and associate. I was extremely disappointed. We…read morehaven't been in a while and we were never treated like this. We will never go back to Springfield location.

Unfortunately the children's place in the Holyoke mall has closed its location. I found this out…read morewhen I went into the mall to return something I purchased online and it was gone. I wish they had sent a email or some type of communication for the people who are customers that live in the area that it was going to be closing. The clothing was cute and reasonably priced and it was nice knowing I could do pickup if I wanted to.

This store always has a bargain and always 50% off already clearance items that are very cute! The…read morepeople who work here are bizarre. They always welcome everyone as you walk in, they ask if they can help you. They are nice and helpful except when it's time to check out. This is not my first bad experience here with cashiers but today took the cake! First and foremost, I was behind a women with returns. So the cashier transfered her to another cashier and then started ringing up someone who wasn't even in line until they came along. Aka - they cut and these ladies did not care! Then fast forward to later that day I found a 25% off coupon and since I just made the purchase, I wanted a price adjustment. This woman gave me the biggest attitude and didn't tell me what she was doing. She did a return and rung me up again but instead of telling me what she was doing, she just kept barking orders at me! If you do not enjoy working with customers, then quit! Not only did she not tell me she was doing a return, she didn't even give me a receipt saying a return was processed! So now I'm waiting for my credit card statement to make sure I was only charged once. I didn't do anything to her and the way she treated me is why I will never go back to this store. You can use the same discounts and find the same deals on their website.

I am writing to formally report a serious and disturbing incident involving a Gap Factory employee,…read moreTierra Sherman, that occurred yesterday at the Holyoke Mall in Holyoke, Massachusetts. My minor child, who is employed at another department store within the mall, was harassed, confronted, and illegally recorded by this Gap Factory employee while Ms. Sherman was actively working her shift. This interaction was completely unprovoked and inappropriate. Due to the severity of the incident, Holyoke Police were called and official reports have been filed. The encounter was extremely traumatizing for my child. As a parent, I am deeply troubled that this type of conduct occurred in a professional retail environment and was carried out by an employee representing your company. It is especially concerning given that this employee has a child of similar age, yet demonstrated a complete disregard for the emotional and legal implications of her actions. Charges will be pursued, and this matter is being taken very seriously. I am requesting that Gap Factory conduct an immediate internal investigation and take appropriate corrective action. No minor -- employee or customer -- should be subjected to harassment or illegal recording while in a public retail space. Please confirm receipt of this complaint and advise on the steps your company intends to take.

I love shopping in GAP but on 3-8-24 The gap in the holyoke mall at 50 Holyoke St, Holyoke MA…read more01040. Me and friends went in the store and we waited for a friend to get out the fitting room and

What a great find! This boutique has a ton of great, reasonably priced finds in a range of styles…read moreand sizes. I loved the purchases I made online and was pleasantly surprised that they arrived within a few days! The store owners are the nicest as well and go out of their way to make customers feel welcome and appreciated. It is the best kind of small business and I can't wait to visit again.

From the owner: Welcome to Lotus & Compass Inc! We hope you leave our site or store just a teeny bit happier than…read morewhen you arrived! The team behind the Lotus & Compass Inc brand are myself (Melaney) and my husband and business partner Brandon! We are blessed with two children Hunter (5) and Haven (3). Our primary mission with Lotus & Compass is to bring affordable, stylish clothing and accessories to our customers, so that they can feel their very best EVERY DAY! Let us help make shopping for clothing both easy and fun once again!

Health & Safety Hazard. It's not great when your escalators…read moreare featured multiple times over the past FIVE years (Pyramid claimed the usual Covid excuse).. But the nonstop construction, 3rd world rate roads and exterior of this mall is just laughable at this point. It strangely looks like India or Dhaka, Bangladesh both inside and out

I moved to the Amherst area in 2024. This mall is ok, it's not that great or anything. I saw that…read morethey have a parental escort policy which I thought was weird; I had never seen that before in any other malls I've been to. I feel like this mall could be better. It does have a lot of stores and all of that, but they need to clean it up better. I have since moved away, but I decided to write a review on this mall. They could extend their hours as well since i always thought it closes too early.

They are trying to attract a younger more hip crowd and it's just not working. The girls that work…read morethere are absolutely clueless.

My son called because he wanted to sell a backpack of a clown when he goes there they said they…read morecannot take it because he needed a bag that was number one. Then we got a bag from somewhere bring it back if we wait 15 minutes and all he got was 8 dollars destroy is a f****** rip off a joke. It was brand new still with the tag on it what they gave him was $8. And then they go and sell stuff there for more money than savers when I see stuff that is there that people don't need to savers for less this store is a joke. And then the staff that is there those two white girls they seem very racist.. and treating my son with such indifference that wasn't very professional.

Hi yes my name is Jason. Some people call me Jeff. I just want to write this review been around…read morethis area for 59 years. I was born here. I was here when the mall got built and JCPenney has been part of my life for shopping anyways I gotta tell you the store is really gone downhill. I know there's a staffing issue with that. No excuse you never get help there anymore. People just walk out. You know the staff doesn't say hey welcome hey you're looking for something. Nobody helps you there anymore and used to be nice and clean in there and it's really dirty. Some of the racks of clothes are all messed up and kind of disappointing. I had an account there and I didn't use it for two years and they took it away on me and So. That was a bummer too not just Holyoke store. It's too bad. Nobody wants to work anymore people built these kids don't wanna work most of the kids on me, but they're good kids too. They have no ethics.

This place use to be great. It has a new manager who is awful. Not just once but over the last 3…read moreyears, you make an appointment online, they always call you to say come in earlier, they don't work the hours on the website. So you go in an hour early as told, and there are 3 families ahead of you with only one person working, if you book an appointment expect to wait for at least an hour. They will repeatedly tell you they are almost done with the people ahead of you but its a lie. It takes an hour for each family. Which it should but they tell you to come early, and if you tell them on the phone you can't come early then what you booked, don't be surprised if they cancel and tell you to book some other day. It was never like this, they don't understand kids will not wait an hour all dressed up. I have waited for 2 hours before and the photography was rude and not good with kids. This place used to be fun for the kids to go to, now its awful photos and a horrible experience. I gave it 3 chances and it keeps getting worse. I will find some other place to get my photos done. The prices are way too high for headaches you have to go through