I was just at Von Maur in Orland Park where i purchased a few baby girl and 3 yr old boy gifts…read more I'm writing this because I had the absolute BEST sales associate. She went above and beyond to box my gifts and make them look so special. She was super personable and pleasant and just an overall great person and employee! I have noticed that Von Maur employees are always very pleasant, courteous & helpful. The store itself is always clean and neat. The piano player is a nice added touch. I will always continue to shop here.

Xavier, the department manager was amazing! I will keep buying my suits here into my old age. On my…read moresixth and have never been let down.

Bottom Line: Joe Bank (or at least it's now corporate ownership) seems to have made a real effort…read moreto turn things around from the wreckage of COVID and multiple acquisitions--at least at this location and maybe that has to do with the manager. I used to shop Joe Bank's haberdashery a lot pre-COVID before COVID nearly destroyed the business; however, it looks like guys, at least some, are buying business and business casual wear again (cargo shorts just not cutting it). I stopped going for a long, long time. The merchandise had really gone down hill compared to former quality (See my review for the Deer Park store.) I was pleasantly surprised at the now value for the money as the product seems to have taken a step up. Sure some things are up there in price and sourcing is more concentrated off-shore but there was a nice range of price points from casual to Tux--and with plenty of accessories including shoes. I picked up a couple of great additions to the wardrobe at a nice value. So, for this location and this visit, four stars. If Joe keeps this up, I just might make it a regular stop again.

Embarrassingly dreadful service. Came in on a Sunday morning to rent a suit for a wedding, with a…read moregroup number and everything'. Took 45 minutes to be helped. Not good!

As soon as you enter, you are greeted by a huge sign on an easel that states "Big dam birthday…read moresale." Love it. They always use a play on words. I purchased 3 pairs of buck naked panties, 2 pairs of jeans and 1 beanie. I also had a denim jacked/shirt ordered that will be shipped to my address. Very happy with my purchases; I love a good quality jean with a little stretch for 'wiggle room'. Friendly service and almost everything is on sale. You better get over there.

Nice selection of men's and women's clothing with some assorted interesting gift items…read more Service was very welcoming and friendly!

What an adorable boutique! The proprietor is very warm and friendly without being pushy, but…read moreoffered some great suggestions. The prices are on par for a boutique, but I was pleasantly surprised to get a beautiful poncho for under $50 and you can tell it's very high quality. I would highly recommend this place, there's a nice amount of clothing and accessories that would appeal to young, old, and everything in between.

Love this store!! Staff is extremely friendly, and clothes are not expensive!! I just bought a…read moregreat dress and piece of jewelry!

Mallory was very personable and a pleasure to deal with. Overall great service, great attitude, and…read moremade what would be a quick experience, enjoyable. Good customer service should be recognized.

I'm almost positive The Buckle isn't monitoring their reviews online. My boyfriend loves their…read morejeans and they have an awesome variety that should make buying several pairs of high end jeans easy! The selection is great and they are very high quality, so you actually can't go wrong with the product. So what's the real problem if their jeans are almost unbeatable? How could a store that offers stylish pants that are durable, and a great fit for most people be a problem? Behold... the complete bulls mess.... Their sales associates are tactless, overly aggressive and it comes across as sheer desperation. A few months ago, I treated my boyfriend to a pair of jeans. The sales associate tried to whew me to the other side of the store to buy women's clothes, no thanks. I get to the register to pay for the pair of jeans and the cashier says,"None for you?" (Blinks) It was nearly impossible to miss your 8 sales associates trying to force me to buy. I don't say any of that by the way, I just politely say no. So I went back in last weekend and I made the mistake of browsing the tables where the women's pants were hanging. 1st sales person loudly professes,"We have over 60 styles of women's jeans! Here's a pair that would look good on you." Hands me jeans that I couldn't fit. I'm browsing the rack holding these jeans because I don't want to put them down right away. She comes back with a second pair of jeans a size smaller! I turn to her and say,"I actually don't wear skinny jeans. I only wear boot cut or pants that aren't tapered to the ankle." She's like,"Oh, you could fit these they stretch." She stands there stretching these jeans with her hands. (Blinks in complete shock) So you are just going to completely ignore everything I just said and try to sell me some pants I have just clearly communicated to you that I don't want? I don't say a word because the issue wasn't that I couldn't fit them, I don't want to squeeze into tight pants. A moment later another sales associate comes over and says,"I know you are just talking to (whatever her name was), we have over 60 styles of jeans these would look great on you, and they stretch she's opening and closing the waist of the jeans. I look at the pants and call out the size these are way too small for me. I can't fit this. I can't even fit the ones in my hand, so I know I can't fit that! She's like ummm they can fit you. You will be surprised how much they stretch. She fails to acknowledge I'm holding pants I don't want that I think are too small. She also doesn't address how annoyed I am that I was given three pair of pants I didn't ask for in the wrong size in less than 5 minutes. At any moment a skilled or even remotely decent sales person would've said,"What size do you wear? Maybe I can help you find something you'd like or point you to where it is?" Customers don't care if you have over 60 styles of jeans if you don't carry the size and style that they want to wear. Consultative selling is something they've had 0 experience in so they sell you so hard without knowing what you want. They don't even know how to start a conversation and get the right information out of you to sell you something you could want. My guess is Buckle has a terrible training program that doesn't teach associates how to ask targeted questions. They wouldn't leave me alone and they couldn't point me to the kind of jeans I asked about. My boyfriend bought a pair of jeans and a few shirts and the cashier said,"Who helped you?" I remembered the name of the first sales person and I said her name. I felt sorry for the sales associates, I imagine it's a dog race on an endless track.

Great place to shop for donated new and gently used items. The volunteers are very friendly and…read morehelpful, and the sales benefit a very worthy cause. I highly recommend!

Extremely clean for a resale store, the staff was very friendly and helpful, and they have great…read moredeals. I wish the selection was a little bit bigger but I guess that means that they are selective about what they put on the floor so that's a good thing. I believe the store profits go towards the S. Suburban Crisis Center and for that reason among others, I will continue to support them because it's for a great cause.

Never again. Live wrapped around. 15 people 2 cashiers. In line for 20 minutes so far as I write…read more this. I remember why I only come to any Burlington maybe twice a year. But never again. I'll stick to Marshall's and Tjmaxx. They respond better.

The worst part about this store is the lack of a customer service desk and the cashier had…read moredifficulty understanding English. She had a hard time understanding the concept of an even exchange for two identically priced items when I presented her with the two pairs of pants and my cash receipt from a few days ago. The pricing was an ok value. The selection of men's sweaters was almost nonexistent. It was bad enough to wait in line once, twice was too much. Plus they didn't react at all to the extra long wait. Too many chiefs and not enough cashiers. Absolutely no customer service personnel.

Had exactly what I was looking for , customer service was excellent store was neat and cleanread more

Great selection of kids' shoes and sandals. The store is very clean and had plenty of options at a…read moregreat price. The customer service at check-out was pleasant.