Needed to buy a pair of gloves for my father while we were out running errands in the area. Stopped in because I thought they would have some. Selection was very minimal. They only had one style available. Price was very cheap so I decided to get them since my dad wasn't picky and it was better than him having cold hands. The only issue was the slow moving check out line. There was only one register open so there was a lone wait for me to check out. read more

Cool... cool... This place is pretty cool. I've visited a few times since they've been open. Great location, spacious and convenient parking lot. I either leave w nothing or everything, including the fixtures !! Lol The store is overall set up well. I normally can walk to whatever I'm visiting for. Great options and sizes. Clean dressing room. Employees are ok. They could be a little more enthusiastic and pleasant. A work in progress, I'm sure. Yup, I'll be back !! read more

Wasn't too bad. Went here with my parent to go Christmas shopping. That day it was pretty well stocked and merch wasn't sloppy like sometimes Old Navy's can get. They do seem understaffed and the staff there a little tired and surly. But not too bad this trip. read more

Customer service is lacking here. Why do I come here when I'm often returning my purchases? Waiting in line for more than ten minutes to return something it purchase is ridiculous. The cashier never called anyone for help. Eventually someone came to help and the line grew to three more people behind me. Prepare to wait. read more

Old Navy - 6 people in line. One cashier. - Women's Clothing Near Me - Owings Mills, Maryland

Most Old Navy locations are fine - except for the ones that are terrible (you know which ones I'm talking about - where clothes are strewn until it's too chaotic to shop or where the lines for checkout are always long). This one is one of the former - totally fine. So if you need an Old Navy and you're in the area, this one should get the job done. read more

I've come to this store several times but today the horrible customer service from a "leader" in title was horrific. Her name slips the mind but her cashier ID is 3115489! Her badge said leader but leader she was NOT! Please hire another "leader" who cares! Today was the last day to use city cash (9/15/19) . Of course other sales were going on. I went to the cashier and she proceeded to ring up my items. There was a particular sale on cami's where as you buy 3 you get them for $6 each. After she finished ringing my items, I glance at the screen and she didn't ring up my third. So I politely say these are $6 each when you buy three. She states you only have two rather rudely. So I grabbed all 3 camis and said 1..2..3. The bill still seemed to be more than what I calculated. So I'm going over all the prices and found that a shirt that I found in clearance was $29.99. Good customer service is to honor the clearance price.. correct? I tell her this was in clearance? This nonchalant individual shrugs her shoulders. So I said take this off and take another item off too. My total is doable at this point and city Cash was deducted. I'm not sure if Old Navy hires anyone these days but please do better ! Her badge said leader but she needs a lesson or two or maybe four in leading! I will follow this experience up with a call to customer service and a few tweets! read more

Old Navy - Shopping - Women's Clothing Near Me - Owings Mills, Maryland

One of my favorite places to shop. They offer great style and great prices. I appreciate the diversity in the sizes and availability. This is always my go to for simple layering and for some important events. read more

End of the season is the best time to shop! All I wear is active wear and sweatpants since I'm chilling at home. The staff is always helpful no matter what time of day I visit this location. The store is always clean and well stocked. They have truly maintain they brand over the years and I appreciate them operating during the COVID. I took full advantage of curbside and store pick up during this time. The wait time is pretty resonance as well read more

Old Navy - 30% off active wear and sweat pants - Women's Clothing Near Me - Owings Mills, Maryland

Great after Christmas sales going on store wasn't crowded had a pleasant shopping experience

I love being first! Old Navy is one of my favorite retail stores. I'm so happy that it it's so close to me now. This location was moved to Foundry Row from Security Mall, and I couldn't be happier. Even though my pockets aren't... The only gripe that I have about this location is that there's only one large mirror in the entire store, so when it's crowded, everyone is pretty much crowding around one mirror trying to see the clothing that they want to purchase. Of course, the dressing rooms have mirrors, but if you don't want to go into the dressing room you only have one option. Other than that, I have no complaints. That is great parking and Old Navy is always having great sales. read more

Old Navy - Women's Clothing Near Me - Owings Mills, Maryland

This old navy is so nice inside and brand new. But the service is SO HORRIBLE. The staff made me go to a mobile check out desk, when there were 4 empty registers. The guy who checked me out was frowning and complaining about it the whole time. He left 3 times to go get I dont know what. If I didnt really need the khakis I bought, I would have left ASAP. He crumpled up my clothes and threw them in a bag like garbage. I was so insulted. Never ever ever going here again. read more

Old Navy - My crumpled clothing just thrown in a bag. Thanks dude. - Women's Clothing Near Me - Owings Mills, Maryland

It took 30 minutes to check out because the cashiers were understaffed and did not know how to operate the iPad cash registers.

I'm so disappointed in this store. Every time I come in here it is a mess!!! I can't find anything in here. I hate shopping in a mess. I don't know if they need to hire more people or what but the store is too new to look like this on a consistent basis. read more

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It's great that we now have an Old Navy in the area; however it's very disappointing that lines are ridiculously long, merchandise is thrown all over the place. There is one person on the floor to reshape clothing. The employees are pretty nice. This is unacceptable as a new store coming to the area in the same presence as other stores such as Home Goods, Lazy Boy etc. I ran into exchange an item from a Rockville store and at this point , I will drive back to Rockville and shop. It looks like they are trying to do more with less staff. Not working! Let's get efficient management in the store. A plan of action on how to correct the issues. Will not be back. read more

They follow you around the store if you are buying lots of stuff, staff and security. No paper receipt, just email. Everyone was okay but didn't enjoy being followed through the entire store. I won't be back! read more

Great to have an Old Navy in the neighborhood. Since they always seem to have a sale, there's almost always a long line. I've had better luck getting in and out quickly early morning or later in the evening. The workers I've encountered have been very polite and willing to help. Like most Old Navy's there's always stock that needs to be returned to the sales floor. read more

Gretchen that is one of the employees at Old Navy was FANTASTIC!!! When I was unable to locate a certain item on the floor, she went out her way to check if there was any in the back. When an item was not available in the store, she volunteered to help me order it online. She definitely is an example of great customer service. Thank you Gretchen for yoh read more

Never enough people working there? WTH I had to return something, otherwise forget it! The customer service is terrible the long lines waiting for two people at a register during a busy holiday season! Old Navy you suck read more

Great location, great layout.. but the fact the manager is cheap on staff is alarming. Looong lines everyday. I use to work for a consultant who had old navy as a client and this is not how we designed this outfit read more

Seems small for an old navy, however the lines are usually painfully long. The best part is that it's close to home incase I buy things online that I need to return. That process is always easy. read more

Now I know how people wind up in credit card debt! I opened an Old Navy CC account and set that temporary account up for direct payments from my bank account. Had been paying off the balance each month, and kept getting statements indicating I had not paid anything. After speaking to one agent on 9/30, who saw the problem and assured me it would be corrected, on 10/15, had another similar conversation of assurance that the problem would be resolved, but no person on the phone can ever send you an email confirmation of the conversation! WTF? This is the 21st century! As a result, I still have no idea of my position, and my credit rating is impacted by this!!! Unbelievable!!! read more