The Nightmare began when my 11-year 110lb Rottie could not get up or even pick head up from floor…read more I went to my go to animal hospital near Allentown and got absolutely no help (I felt the Emergency DR was either intimidated by him or was clueless where to start). They said there was no room ad referred me to another place in Jersey. So we went there and they tried their best (they were not equipped to handle emergencies like this. He was there for several days and a lot of testing with no improvement. They told me to try Philly. So Dozer & I went to Philly and after exam they told me their thoughts (thinking Cancer), offered the $5000 MRI and leaded towards his quality of life which at that point was NONE. I made arrangements for the next day for someone to come to the house. On the way home I kept searching for other places & came across Pinnacle Veterinary Specialists. I decided to take him to Pinnacle. They were wonderful from the start! I explained everywhere we had been and had no answers. Once again Dozer had to go through x-rays & bloodwork. Dr. David Brewer could not see anything definitive. He kinda felt same way Philly did (probably Cancer). He didn't feel it was some disease that dogs can get. I had to know. I just didn't or refused to believe it was cancer. I could not give up without trying and decided to get the MRI. I finally got my answer. It wasn't easy for Dr Brewster to find but it ended up being an infection from an old spinal cord injury that I never knew he had. He could not guarantee Dozer would recover from this because a week had already passed with no treatment. He said it if there is improvement it could take a year. He sent him home with medication and instructions. Within 6 months & a lot of hard work, my Boy was up walking getting better and better every week. Dozer was able to happily celebrate his 12th Birthday because of Dr Brewster's skills. I truly believe if I would have had the MRI done anywhere else, they still would not have found the old injury with an infection! I am forever grateful to DR Brewster and his wonderful staff at Pinnacle!!!

stay away from that place unless you dont have any other alternative…read morestaff is rude Dr. Prober is the worst when it comes to her staff and management waited 9hours and still no doctor they want your money I do not care how many rescues praise them it is a shit show and Dr, Prober (owner) is the leader and they all follow her terrible behavior

Dr. McKinstry is a brilliant vet who truly loves what she does which is evident in her passion and…read morecare. My wife and I had the pleasure of having her as a vet when we lived in Philadelphia and were devastated when we moved to NYC. After numerous bad experiences with other vets, we now make the trek back to Kennet Square to see Elizabeth - she's just that good. She has gone (WAY) out of her way to help with our diabetic / CKD cat, answering numerous emails and calls outside of business hours, and got prescriptions and dosages right that showed improvement in our cat where other vets had gotten it wrong. She has given us a lot more time with our beloved (now old) boy and we can't thank her enough. Rare combination of intelligence and compassion. We are so grateful she is our Vet again!

Dr. McKinstry is an extremely intelligent, empathetic veterinarian who goes above and beyond to…read moretreat her patients. Over the past 25 years, she has seen many of my cats, and most recently, one with a case of chronic FLUTD. I am always amazed at the breadth of her knowledge and ability to help my pets, who often present with challenging isssues. Notably, last week, she answered my phone call in the evening, after her practice was closed for the day, provided interim instructions, and fit my cat in for an appointment. Dr. McKinstry is a one-woman band running her busy practice, but it's a mighty good one.

Knowledgeable, friendly , caring staff The most…read morecompassionate doctors Good bedside manner

I was just told not to bring my puppies to them to get microchips anymore…read more I had bought my own chips and they couldn't use AKC REUNITE SYRINGE CHIPS so they charged me $35.00 for ten puppies. Half the puppies were not chipped when I got them home. They rechipped for free, but a puppy buyer was with me and after she saw the chip just laying on the puppies coat she refused to try and get the puppy chipped a THIRD time. Can't blame her Two stars are for price and convenience

Dr. Constantine and Harold just left our house, What a great service they have. Both were…read moreprofessional, calm and stayed almost an getting to know our dog and putting him and us at ease. They were able to give our dog all his shots and listen to his heart. This has always been a big problem at our other Vets office. They were great and the price was very reasonable. Dr. C will be our new vet and the Mobile service is the way to go if you have a dog with anxiety and fear.

Doctor Constantine and her staff are amazing. Our dogs have all loved them They would run to the…read morevan when it pulled up to the house and wait to be let in. They truly care for their patients. She was heartbroken when our dogs had to be put to sleep. They now have a physical location on Philadelphia Pike in addition to the mobile van. Their charges are less than other vets in the area.

We used Kentmere for 13 years and everyone we've ever dealt with there has been wonderful. Dr…read more Coogan was our main Vet for many years and then when he stepped away from the practice, Dr. Synder became our main Vet. We recently had to say goodbye to our senior dog Newt and I am so grateful to the staff at Kentmere for all their care and compassion. Dr. Synder was wonderful, especially these last few months when our dog's health began to deteriorate. The beautiful sympathy card you sent, signed by the entire staff, was most appreciated. Thank you so much for all you did for us and our Newtie girl!

My Mother has used this practice for many years, and has been happy with the care given to all of…read moreher dogs. I called Thursday afternoon to see if I could make an appointment for Monday morning to have her dog put down. I explained his issues and they told me they could not do it before 5pm on Tuesday. No compassion at all! Very disappointing! Needless to say, I was forced to go elsewhere.

This Veterinary practice used to be excellent..not sure what management changes have been made over…read morethe last couple of years but they've gone straight downhill. Have taken my small dogs there for 8+ years. They no longer send pet reminders for exams, vaccines. Just noticed one of my dogs is way over due for vaccines. Scheduling for a dental consult is two months out?!? A specialty Veterinary practice called Red Lion and was treated rudely. I believe they have skilled Veterinary techs but they are short staffed.

We took my cat in a month ago. He was losing weight and wouldn't eat. They did blood work. Never…read morereally explained it and told us we should have an ultrasound to rule out a tumor. We didn't have money for that. Needless to say, he started to eat and we got some hope. He went down again today and we took him to a different vet. He was in severe kidney failure. I'll let you read into that whatever you like

We absolutely adore Dr. Boggs, and so does our beloved Pug, Roxee. She is now 2, and we've been…read moretaking her to see Dr. Boggs since she was a puppy. The staff there is always kind, and being that Roxee is our baby, we wouldn't trust her with anybody else but them. The building is very clean. Very much so, that when we take Rox into pet stores, we carry her instead of letting her touch the nasty floors, but not at this vet office. We find it clean enough to let her roam around freely on it. Yeah. We're thoooose types of dog parents. We just love her, and Dr Boggs!

The newer vet communicate well with the owner. Took my…read morecar in on 10 year chk...I learned it's adisable for blood work.. .

Let me start by saying this is probably the first review I've ever written…read more Horrible customer service. As soon as me and my wife walked in the door, the man at the counter was very unprofessional and demeaning. My wife's parents brought in her childhood dog to get an exam and potentially to be put to sleep. So we wanted to say goodbye before she was put to sleep. The man at the counter laughed in my wife's face multiple times as she was asking question then proceeded to raise his voice as the conversation went on. My wife, in tears, the entire time. This was so unprofessional that we pulled the dog from the service. The manager came out and tried to rectify the situation but the receptionist continued to laugh, even as the manager was trying to make right of the situation. I would never EVER recommend someone spend their last moments with their beloved dog here. It must be a very hostile work environment for the receptionist to talk to people this way. Please take your furry family members elsewhere, somewhere loving and caring. Not demeaning and disrespectful. I feel bad for the receptionist, as he probably has a miserable life.

Nothing would help this place! They treated us terribly…read more I guess the dude at the desk thought we had abused our dogs(?) This couldn't have been further from the truth. Our one dog was sick for eight years and had been going there for years. Our other dog had what we thought was a hot spot that we'd been treating with shampoo and hot spot spray.The night before our 2nd dog (14) had splayed out refusing to get up. I was devastated and called to possibly put both dogs down.( I wanted to prepare our family for the worst case scenario) I wasn't sure what was happening as I'm NOT a vet! I told "sweet Linda" at the front desk my two grown children and husband would be coming into the office during my hysterical call. While there... The male receptionist burst into exam room stating that there were too many people there. My daughter and her husband had come to be with us during this difficult time. There wasn't anyone else there. I ignored his blatant ignorance, however he continued his highly emotional unprofessional behavior with me and my daughter. She had asked a question about proceedings. My daughter's husband and myself demanded that the tech calm down and not speak to us in such a manner! I asked his to calm his tone with me twice and he proceeded to wave the " sign for euthanasia" in my face demanding I make a decision on what's happening. It was ALL very confusing. My daughter through her tears asked twice if we could take our dogs somewhere else. When the vet ( Dr. Michelle) came out of exam room the tech was still directing his attention towards me and laughing. I told him that he shouldn't be laughing as none of this was funny! Dr. Michelle may have apologized to my daughter, I don't know. Another guy had come out to desk prior to vet joining the fray and tried to diffuse the situation. I demanded my dogs be released and that we were done and leaving. Dr. Michelle might know animal medicine but has shown time and time again that she lacks the care and compassion that it takes to deal with people especially in this dyer situation. We did leave. We did seek another consultation with a Vet Clinic down the street. They treated us with dignity and care while we said goodbye to our sweet Girl! The tech and The Veterinary Dr. explained everything and we were all five aloud to hold our girl and comfort her.I will never set foot in Pennell Clinic again and will never give them another dime of my money. It was a nightmare that could've been avoided if those in charge had more than a drop of compassion within them.