Every time I visit this CVS I always have a pleasant visit…read more The checkout experience is exceptional with caring staff members who genuinely care about my experience. They are also quick to resolve issues: I was buying a Clio yogurt bar and it rang up for $999 vs. $2.69. The employee joked " This must be some kind of yogurt bar!". He was able to fix the error. The store is well organized and clean. It is located in the Hylan Boulevard plaza thus, there are other stores to visit such as Old Navy, Bath and Body Works, and Alamo Movie theater to name a few. I have to say it's better than the ones in Bay Ridge. Highly recommend when you are visiting Staten Island.

Horrible pharmacy phone service. No one calls back and the machine will hang up on you when it says…read moreconnecting. Really sad.

5 stars is not enough .the whole staff in the pharmacy and the store are the best of the bestread more

I had a very disappointing experience at this pharmacy. The pharmacy manager was extremely rude and…read moreunhelpful. Simple questions that should take seconds to answer resulted in long holds, only to receive vague, unhelpful responses. When I asked why the delay for such an offhand answer, the manager replied, "I have stuff to do," which was unprofessional and dismissive of my time and concerns. When I called back to speak with the store manager, he answered with "hello," then placed the phone down and never returned. This level of unprofessionalism is unacceptable. I work with pharmacies daily and have never encountered service this poor. Past reviews suggested this location was reliable, which makes me wonder if management has changed. I strongly recommend considering other pharmacies if possible.

This is literally the worst pharmacy on earth. I have been on hold for the last 55 minutes now and…read moreEVERY 15 SECONDS the same message repeats on loop "We're sorry. Our staff is answering other calls. Please hold on and we'll be with you shortly." It is absolutely driving me insane. And the funny part? This local 718 number does NOT go to the store - this goes to the call center where you then have to tell them you want them to speak to the store. What is the point of having this number then? And the staff there? RUDE AF. They have sometimes 6-7 people working in the back, laughing and having a grand old time - meanwhile there is a line literally almost out the front door of the store. They move like snails and offer zero help but 100% sick attitude. I have had it. I am switching my pharmacy. Do not get your medicine sent here unless every other pharmacy on Staten Island has went out of business and/or you want to test your mental stability.

Everyone who works here is very nice but they are chronically understaffed, and if I can get out in…read more30 minutes, it's a good day.

Been coming here for 5 years and I'm officially done. This place has gone completely downhill. The…read morecashiers are young, rude, clueless, and act like helping customers is the biggest inconvenience in the world. Half the time they're standing around talking while customers wait forever. The phone service is an absolute joke. You get put on hold for 20-30 minutes just to ask a simple question, and then they come back with an attitude like YOU bothered THEM. The pharmacist acts overwhelmed and disorganized constantly, also a rude dick. Prescriptions are never ready when they say they will be, nobody communicates with each other, and every visit turns into unnecessary stress. What happened to professionalism? This is a pharmacy, not a high school hangout spot. The staff acts annoyed anytime someone asks a question, and the customer service is honestly embarrassing. I've had better experiences at busy chain pharmacies than this so-called "friendly neighborhood pharmacy." Honestly, I'm switching to CVS. It's closer, faster, and at least when employees have attitudes there, management actually steps in and fixes it. Here, the bad attitudes are apparently encouraged because nobody does anything about it. And CVS calls you to tell them they have your medications and then call you when they're ready. Here, you have call them. You wonder why you're losing business? This is exactly why. The ownership changes constantly, employees don't care, and the whole place feels poorly managed. I give this place maybe 3 more years before it either gets sold again or shuts down completely. You'd think they'd read these and take them into account and learn from them, but NO! they think they're doing you a favor. We're right, you're wrong. What do you expect on Staten Island? This is why mom and pop businesses are going under and everyone would rather shop online just not to hear people's attitudes. Keep having this mindset. They're also only kind to you if they know you personally, if they don't know you they don't care. I get a mild low dose benzo, but because this is Staten Island, junkies galore!, they just lump everybody into the same category. As long as your bottle has the orange label on it, you're going to be treated just the same as anyone who picks up Oxycontin. I especially don't have to tell them what my medical diagnosis is. I wasn't aware they were my physician. I could go on and on and on. One last thing: imagine dreading having to call this place because the nasty heifer that answers the phone, only a cashier btw, always asks you what you're looking for while smacking her gum. Rude much? I'm looking for your mother, whatever the doctor sent, you got my name, you see the prescriptions, why are you asking me. A joke. She isn't the owner, the pharmacist, and i'm sure i'm not the only one who has complained about her, yet, she's still there. This place will never do better, so don't waste your time. It's a shame. I support small businesses, but unfortunately, a lot of small businesses, especially on Staten Island, don't care. I guess because they're just miserable and arrogant to begin with and feel as if they got it like that and they're entitled to be a jerkoff because they're having a bad day. Imagine if we all did that because they're the only one'sallowed to have a bad day. I've worked in retail, personal stays personal, and most of all, the customer is always right. Do better. but you're not going to. Go to CVS, Walgreens, don't go through nonsense and get upset by these people just to get a medication.

Rude & unaccommodating. I spoke to two different people in this place attempting to get a…read moreprescription transferred. The first young lady, had me on hold excessively then sent me on a wild goose chase calling the other pharmacy for no reason. When I called back she was just as clueless when I asked her more questions on getting this taken care of. Another person, a man, then got on the phone & was outright rude. It's unfortunate that my attempt to support small & local business was met with such apathy, but I can see why places like this are going under. It's unfortunate, because the big chains cannot really compare to a family business that's run properly.

Well... theyre chronically understaffed and overworked every time ive talked to employees here…read more Theyre friendly and helpful!! Went in today to pick up prescriptions. Not too long of a wait, and counter pharmacists kind.

Racially profiled, laughed at, and denied my refill. CVS made me feel worthless, Racist,…read moreunprofessional, and cruel. Stop supporting CVS. They don't deserve your money.

Honestly, my experience was short but amazing. I went in to pick up some photos and the staff was…read morequick to help, they were quite positive and even were joking with an old customer. I called on the number for the website and they picked up quite quickly to help out.

Three CVS employees standing in isle 1 working the other two complaining, no body will move so the…read morecustomer can pass. Not even an acknowledgment. The older woman of the 3 is a hard worker. What ever happened to customer service. Without us there would be no store.

Service based on the customers needs and schedule. Extremely knowledgeable and caring with great…read moreselection of additional products that are healthy and natural alternatives to the large chain stores like CVS and Walgreens. I switched from CVS and have never had a problem filling my prescriptions since .

If there was a star lower than one star.that is what they deserve.this is the worst pharmacy in…read moreNYC.they made me come All the way down there to fill my prescription s.btw I'm crippled.and they refused to give me my prescription because some jerk off was supposed to be there to approve it.this is a true story.i have no need for emblishment.so they said come back tomorrow.again I'm crippled and could barely walk or stand properly.so please take my word.DO NOT, PLEASE,SEND YOUR PRESCRIPTIONS ELSEWHERE!!!!.i have no reason to lie.if your I'll and want professionalism I'm sure any other pharmacy is ok.

After many lousy experiences at CVS and other big box drug stores, I switched to Express Lane…read morePharmacy and never looked back. A small family owned drug store, Express Lane offers personalized service, reasonable pricing, and free fast delivery citywide. Their pharmacist (Lev) is so knowledgeable, patient and kind. He's helped me out many times with confusing paperwork for family members. Their RX pricing compares favorably with other pharmacies too. A true gem in the big city!

When I moved to NYC, I was shocked by pharmacists at CVS because they act like robots, they show no…read moreempathy and they show you that they don't care. I discovered Xpress Lane Pharmacy and loved the founder And his team because they listen to your needs and advise properly.