She was courteous but very expensive. My online request was for same or next day and that was not a…read moreservice she could easily deliver. The Yelp app is tricky and it appears to switch to where it wants to take you. Not a fan! However, she did call xpress alterations which is what I originally asked for. They were fantastic, did a great job for less than half of what Indy charged and she was still going to add more.

Absolutely. She was kind professional knowledgeable and price was great!! Easy to find in…read moreindependence Love this little shop

Just landed in Cleveland from California and found out my suit wasn't ready for the wedding…read more Needless to say, I was panicking. I went online and found Alterations Express right on Royalton Road in Strongsville, and I am beyond impressed. Susanna, the manager, was absolutely outstanding. I walked in, explained the situation, and within 15 minutes my pants were fixed and ready to go for the wedding. Not only was Susanna amazing, but her entire staff was professional, pleasant, and incredibly helpful. So no matter where you're from or where you live, if you're ever in the Cleveland area and need alterations, this is the place to go. Ask for Susanna -- she'll take great care of you. Highly recommend!

I've been an Alterations Express customer for many years, which made my recent experience at the…read moreStrongsville location especially disappointing. The manager/seamstress, was dismissive from the start. Instead of offering her professional opinion on hemming my dress, she simply told me to decide how short I wanted it, without examining the garment or providing any guidance. I basically should have pinned the garment on my own because she was worthless. When I got to the counter, she handed me a waiver. When I politely asked why I needed to sign a formal gown waiver for a jersey knit dress, she responded, "I'm the manager, and you sign it or I I can refuse to do your alterations,". When I continued to ask why this was considered a formal gown, she started removing the pins to say she wasn't doing the work. Scary she is a manager. When I asked who I could contact to share my concerns, she told me to "do my own research and figure it out." That response was unprofessional and completely inconsistent with the service I've received from Alterations Express over the years. I contacted the corporate office and hope the company addresses this hostile employee. no customer should ever be treated that way.

Super nice local tailor. She got my dress shirt and suit jacket taken in and completed in only…read morethree days. The alterations were perfect.

She is the best! Always has alterations ready when promised and professional sewing…read more A long Time customer Walt Z

This is a professional tailor! She is super friendly and makes sure you're happy with her work. I…read morehave been going to her for years and will not go any where else! . 5 stars are not enough!

Excellent and VERY well priced work on a wedding gown. I paid around $2.5k for my gown (from…read moreanother store) and $450 for the bust, hem, side seam taken in, and bustle. Everything fit perfectly. The only flaw is when I picked it up, she told me how to steam it. Would have thought that was included, no?

Where do I even start. I'm sick to my stomach. I should have known the first day I left & cried on…read moremy way home calling my MIL; as soon as I walked in I was greeted with "oh it's only you.." as if I was susp. To have other people with me. Bold and almost cold. I didn't like the way I was pinned up; as it didn't look like the dress I bought! I purchased this dress for the deep illusion and low back, it was nothing like how the bridal salon presented the dress on me , I dropped off my dress the first couple days in june;for them to hold my dress almost three months with no inbetween appointmen as I just picked it up this past week,was my first & last fitting, $550 that day I dropped it off in total. Again called my MIL crying had her come back with me the following day, ( when I first dropped it off,) now I've picked up my dress and I'm just so disappointed I let this women cut up my dress. Tooo away more than half of my illusion and create a new neckline, I have to tape this dress to my chest and back otherwise when I bend over I have a huge gap! I'm sick to my stomach as I'm 2,000$ in and this is what I have to show.. somthing I don't even want to wear. Anymore be aware! I wish I could post the before and after pix! what a fucking waste of money & time

I bring everything needing tailoring here and have always been satisfied…read more Shirts, suits, jeans, coats----they do it all.

Good service! Staff was responsive and did a good job. I would recommend for embroideryread more

From the owner: custom embroidery, screen printing, vinyl lettering, alterationsread more