Went asking about a price i was on a budget for 3 tires the guy greeted me as soon as open the door…read moreasking how he could help told him i was looking for the cheapest price on this size not needed any extra he gave me a price that was above what I wanted and then ask what was my price he said he will do that for me and i was happy

Over the Christmas holidays, I stopped by Discount Tire to get prices on some tires. It was very…read morebusy this particular morning, but the staff were truly amazing. They greeted us when we walked in and even though it took awhile to speak with someone, they thanked us for our patience and told us someone would be with us momentarily. Those types of things are very important. After speaking with someone about an issue I had with another tire store, they even apologized for my negative experience. I also noticed, the store was well kept, bright, and inviting. Just based on my customer service experience alone, I would definitely recommend Discount Tire.

Really enjoyed getting a new set of tires from this Discount Tire. The guys at the shop were beyond…read morenice . Although it did take some time to put the new set of tires on, I appreciated the thoroughness and I drove away feeling like they did a good job on the install. These guys will be my first call for the next set of tires I buy. Shoutout to Bryce and Josh.

Can't get one of my 4 truck tires balanced, been back 3 times for the issue, still not resolved…read more gave up, dealing with out of balance. fast forward 6months vehicle 2, go in for a leak down, took 4 hours. originally quoted an hour and a half. say they found no leaks, three days pass tire extremely low. third vehicle, speed dependent hop , rebalance helped a little, still 1 tire out of balance. pretty sure their machine is giving false readings. Staff is kind however things aren't running as they should. wait times through the roof .

Always go above and beyond. Also great to support a local small business. Bee going here for years.read more

DOES NOT TREAT EMPLOYEES RIGHT. OWNER SAID PAY WOULD BE 18 AN HOUR. Even in interview she stated 18…read morean hour. Couple weeks go by and pay stub says 15 an hour. So something was said and she retaliated and wrote my husband up sent him home for 3 days because he left early when the shop was closed and everyone else left and he told someone he was leaving because everyone else was leaving . Do not work here !!! Pay sucks and lady is extremely rude. Does not care about her employees what so ever. And lied about pay.

I've been a loyal customer of Pep Boys for years, but after my last experience, I'll never set foot…read morein any of their shops again. My car began to malfunction, and trusting them, I brought it in. Before I even reached the counter, I overheard someone from the garage scream, "Here comes an opportunity." Red Flag. Once the diagnostic was done, I was told repairs would cost upwards of $10,000. I'm no mechanic, but I know manipulation when I see it. I asked for a print off of the required repairs and was told that "they don't do that". Feeling uneasy, I sought a second opinion. In the end, the repairs cost me $200. All I needed was a couple of hoses, and some spark plugs. It was crystal clear that Pep Boys was trying to take advantage of me. What's worse, I overheard a manager berating an employee for not "getting more" out of a customer. They didn't think I heard, but I did. On top of that, I was told by someone else that while they visited the shop they overheard a district manager discussing with their team how desperately they need to repair their customer relationships because so many people are coming forward about being swindled too. I'm sharing this to warn anyone considering Pep Boys, do not trust them. There are honest auto repair professionals out there. The people at Pep Boys, however are nothing but crooks. They do brakes and oil changes. That's it. They aren't mechanics. I learned from a former employee of theirs that the reason they charge so much for repairs that because they outsource the work to actual mechanics, then overcharge so they can get their profit. Let my experience be your cautionary tale. Don't trust them.

I took my car in for a schelduled oil change this morning. After my oil was change, they drove my…read morecar to the front of the store as usual for the customer. As I walked to the front of my car, I got down on one knee to ensure they had replaced all of my trim clips on my splash guard.( I did this because in time past they were not all replaced) As I bent over, I noticed oil pouring out from around my splash guard. I jumped up and ran to cut the car off. One of the techs looked over and asked, whats wrong? I told him my car is pouring oil out. Andrew was inside the building looking out, so I went in and explained to him what the problem was. At this time one of the techs got in the car and was going to start it to take it back in the shop, and the other tech yells at him. "Dont start that car up". Andrew went outside and had a dicussion with them and they pushed in back into the shop. Later he, andrew, came to me very apologetic and professional saying the oil filter was not tighten properly. I was frustrated, and dissapointed in what had just happened. I simply said, this could've been very bad if I had not looked under my car and drove off. He agreed and still apologetic. I told him its not your fault and I know you want things here done right. I hope this will serve to them as a learning tool to pay attention to detail. I will continue to take my car there because I trust them, however, I will contine to be very observant of what they are doing and check to see that job is done correctly. In all honesty, I should'nt have to.

My friend was driving us back to work from lunch when a battery light appeared on her dashboard…read more Since she just replaced her battery I thought it might be her alternator so I called tire discounters to see if this was a service they offered and the guy said Yes! So as soon as we got off work we went to the place she bought her battery to get a diagnostic reading which stated "bad charging system". Luckily, we were next door to Tire Discounters so we rushed over to see if they could replace her alternator that night because she lives almost an hour from this area and didn't feel confident she'd make it home. We walk in with a new alternator and ask if they can replace it. One guy said they could replace it but it wouldnt be tonight since it was about 5:15 and they close at 6pm. We understood but felt so defeated. I asked if they thought she'd make it to Scottsboro with a bad alternator and one guy said not likely. the other guy, Jacob, said he would go check her output to see what the reading was to help gauge whether or not she should attempt the long commute. once Jacob got the reading he began looking for her alternator to see how hard it would be to get to. After he assessed everything he said he wanted to go ask the other guy a question real quick so we followed him inside. After Jacob spoke to the other guy, he came to the counter and said he was going to put the new one on and said it will be done around 6pm. Jacob went above and beyond to make sure my friend made it back home that night. He was kind, courteous, and fast. Jacob didn't have to do what he did, especially being as close to closing time as it was, but he took great care of us! GO SEE JACOB!

Jaden is amazing! Not only is he knowledgeable, but also helpful! He was able to book same day!…read more Changed 4 tires! Drop off - 3:45 Pick-up - 5:30 Free alignment Next oil change free! Thank you Jaden!

Kelli Daquon and Buch!! They were all amazing! Fast service. Great customer service. I really…read moreappreciate these 3 amazing humans who helped remove my nail out of my tire. They were very friendly and helpful. Will definitely be coming back soon to get my brakes done.

This location put on 4 new brake pads. Brakes still squeal. Went back and they grinded some rust…read moreoff on one rotor. Brakes still squeal. Went to south parkway location. They thought I needed new rotors since mine were slotted and he didn't like that kind. So new rotors. Brakes still squeal. I have attempted to contact corporate several times but only got a form survey that did not address my needs at all. So basically I've paid almost $500 and still have squealing brakes. Do not recommend.

Called these guys needing 2 used tires they were very helpful friendly I would reccomend giving…read morethem a call when looking for tires.

A cold wet start to the day got worse when an alert went off on the control panel indicating low…read morepressure in the left front tire. The local chain store refused to fix the bolt sticking straight in through my tread (not sidewall -- tread) and tried to up-sell me a $300 tire. A&A plugged the hole and had me on my way -- 15 minutes later and for only $10. I'll be back.

They messed up my brakes. The replaced a tire and my brakes have destroyed since I left. Went back…read moreup there they said it wasn't them and said take it to a shop. brakes were fine before when my spare was on. If it was messed up before they didnt mention a thing while they changed in but it was fine before. How they tightened it or put it back on messed with the rotor and calipers. don't recommend. Prices are okay but just $50-100 cheaper than new ones at Discount Tire