Requested a wheel alignment and tire rotation on my LX 470. Service was performed as requested and…read moreprice was reasonable. They also have a military discount. I'll be back.

Great and honest service . Heat staff and love my tires …read more They have been in Madison for many years , and I will always shop there

This was my third experience going to this Firestone and it has the best quality and customer…read moreservice I have seen since I have been here. I was hesitant with taking a high end SUV and vehicle to Firestone since we are near major dealers. The staff advisors always address me by my name due to my scheduled appointment upon arrival. Never had an issue with the maintenance of my vehicle and they will call you when it's time to pick up your vehicle. Everyone is very knowledgeable about the maintenance and don't let a female fool you because she knows her stuff about vehicle maintenance as well. If you are relocating here to the Redstone Arsenal area and worried about maintenance about your vehicle and don't want to spend dealer price, I recommend this Firestone. I know on post is usually overbooked and I am glad to have my vehicles serviced here. I am glad that I received the lifetime tire alignment and they always recommend when getting an oil change to rotate the tires to get maximum use of your tires. Overall, I recommend this Firestone to any military member and you will receive a discount as well. WB

Was told that the AC system had to be replaced due to a faulty compressor and also had a leaking…read moretransmission oil cooler. Price seemed reasonable. When I picked up the car I noticed that several fasteners were missing around the the radiator. When I pointed it out, the mechanic claimed that they were missing before he started. The car had never been worked on in this area and I would have noticed before. I believe that they were left out due to poor part alignment because the holes no longer line up. Just a very disappointing experience.

They were literal life savers! I had a hole in my tire and walmart was saying it was too bald to…read morepatch which its no where near bald but I digress. I brought it to Mavis and they got me all patched up and prevented me from having to get a new tire. They are the best. I will definitely be back!

Great service. Competitive pricing! Will return again for future tires. Will see how i like the…read more tires as they wear but great so far.

My friend was driving us back to work from lunch when a battery light appeared on her dashboard…read more Since she just replaced her battery I thought it might be her alternator so I called tire discounters to see if this was a service they offered and the guy said Yes! So as soon as we got off work we went to the place she bought her battery to get a diagnostic reading which stated "bad charging system". Luckily, we were next door to Tire Discounters so we rushed over to see if they could replace her alternator that night because she lives almost an hour from this area and didn't feel confident she'd make it home. We walk in with a new alternator and ask if they can replace it. One guy said they could replace it but it wouldnt be tonight since it was about 5:15 and they close at 6pm. We understood but felt so defeated. I asked if they thought she'd make it to Scottsboro with a bad alternator and one guy said not likely. the other guy, Jacob, said he would go check her output to see what the reading was to help gauge whether or not she should attempt the long commute. once Jacob got the reading he began looking for her alternator to see how hard it would be to get to. After he assessed everything he said he wanted to go ask the other guy a question real quick so we followed him inside. After Jacob spoke to the other guy, he came to the counter and said he was going to put the new one on and said it will be done around 6pm. Jacob went above and beyond to make sure my friend made it back home that night. He was kind, courteous, and fast. Jacob didn't have to do what he did, especially being as close to closing time as it was, but he took great care of us! GO SEE JACOB!

Jaden is amazing! Not only is he knowledgeable, but also helpful! He was able to book same day!…read more Changed 4 tires! Drop off - 3:45 Pick-up - 5:30 Free alignment Next oil change free! Thank you Jaden!

Customer service has declined under new management. The new manager is not as nice and the front…read moreis left unattended with customers waiting.

I DO NOT TRUST THESE GUYS!!!…read more Had severe vibration in the front end of my Jeep. They took me for $900. As I drove away I called them back to tell they didn't fix it there is still a vibration. They told me I know better than them what's going on with my car and I authorized the fix so I'm stuck with the payment. Moreover, it took them a week to get my shocks replaced. The vibration was coming from the front. Now, all of a sudden after they had it the vibration is coming from the rear and the front is fine. Also, my Carhart beanie was missing when I got my vehicle back. Hoping I can find a trustworthy mechanic soon.

Love this store. I've bought 2 sets of tires for different cars and they are always great. Being a…read morewoman, they are not in the least condescending to me. Just informative and respectful. Bought run flat tires in Dec and developed a leak in early May. Brought it in near closing on a Saturday and Jeremy looked at it, didn't see anything and put in more air. By Wednesday it was still losing pressure. Chris took it in the bay and they found a screw in it. Technician Jonas delayed his lunch to get it done so I could get back to work. I would highly recommend this location to anyone. Especially if you are a woman and responsible for the wheels on your vehicle. Chris is very personable and friendly. I like that in a business.

I came to this NTB when I found I had a flat tire just as I was about to leave on a 2-day road…read moretrip. Despite their being busy on a Sunday they were friendly, incredibly helpful, and made time to get me back on the road successfully in under an hour.

Came in for a second opinion diagnostic, my car had been intermittently not starting…read more (I had been here before on July 4th and they saved my life and helped get my family on the road quick so we didn't miss family festivities out of town) Turned out I needed my alternator replaced on top of a new battery. Pricing was insanely competitive, and Chris even worked his magic to knock some extra off, because having your alternator go out on a Wednesday isn't fun for anyone's bank account in this economy. They pushed to get my car done quickly so I could pick my son up on time from school- and even had a mechanic pause his work to drive me up the road to my house so I could eat and get our second vehicle in case they ran over with the repair. These men never once made me feel like a burden and helped me with a smile, explained pricing to me in a way that felt educational, every employee was kind and generous in going above and beyond to have my car repaired and me as a customer and person taken care of. I literally couldn't make a second Google review so I came here to give this review- and work and kindness like this deserves to be recognized. Thank you Pep Boys for saving my skin again!

Black bald guy at the counter lost this store $170 with his stink attitude. I went right around the…read morecorner on Madison Blvd to Express Oil Change where the customer service was TOP TIER! Next time don't pick an argument with a woman that's not yours!

I stopped in today with a tire that was deflating quickly. I was told they did not have time to…read more"plug" the tire. I purchased the tires from them. I go there for oil changes ,repairs ,rotations. They replaced a major piece of my drive train and Michael worked with me on a problem with that repair. I will not return to OK .,Now that Michael has left the older owners do not care about their loyal customers! I will probably need a new tire ,but I will find one elsewhere! I am 73 and was hurt and infuriated that a "man" would send me away with no offer of help. He suggested I try Express "down the street" . "Maybe they are not busy and could help me." Oh well apparently OK does not need my business so I will take it to McClarys? I miss Michael. This business will not last with him gone ! To the older bald guy, I know that your Dad, John would not be pleased with you! I cut John's hair many years before he passed. He was a real man!

Friendly, helpful owner that seems honest. The repairs and work I've had has seemed solid and…read morereasonably priced. Will work you in. Nothing fancy or pretty. It's a shop. The workers are workers. I say that because one worker was smoking while airing my tires, smoke smell comes inside. Same guy today slings open door and hits post. Luckily no dent. I didn't complain or mention because, older vehicle, no damage, and it is what it is...a blue collar shop. I'd give 5 stars if not for that guy. I'll keep coming back.