It's a nice place to relax and unwind. You have your own room so you can just soak your worries…read moreaway. When you enter the room you'll have your own Sauna, Jacuzzi, Shower, even a bed if you need a nap.

Have been several times and it is consistently a clean and welcoming space. Out of town visitors…read morethink it is cool to have a public/private space like this and wish they had one in their towns.

Ian Thornquist quickly diagnosed and fixed a leak in our aging hot tub, and offered new filters but…read moredecided that ours were still serviceable and would last a couple of more years. He was very professional and trustworthy.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!

My wife and I wanted a hot tub. We bought a Softub a few years ago. Sorry to this company for…read moretaking so long to write this review. Saw the owners at the Puyallup fair and I need to get this out. 19 years in Construction and previous military and my body needs this hot tub to function properly. It's also a hobby, cause I like to keep the water clean and clear. Super easy. Staple of my life. Cost was far less than rigid tubs. I can move it in my truck. Easily. There is no assigned seating. I am 6'3" and I get to stretch out. We don't need many weak jets. It has maintenance jets and the big one that serves our purpose just fine. Pump is detachable for service which Evergreen did well. 110v plug and play. Going to figure out generator power next for glamping. I am very happy with this product and this company. Good job!

Very unprofessional staff. Had to reach out several times to ask when they were going to do an…read moreestimate on my product and they basically had no information for me. I use their online contact form on their website and no response for days, I had to personally call them. Their customer service and follow up is horrible. Jenn acted like you were bothering her when you call. Eric was rude and very unprofessional. Never did receive a written estimate. Matt their technician was the only one that was helpful and professional.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Ken saved the pool party! We had an inlet valve that was stuck closed with a broken handle. Ken…read morecame and not only replaced the valve but also helped correct sub-optimal pipe routing. Ken was really good about giving me tips on how to diagnose issues and maintain the system. Pricing was fair and work was solid.

Ken was really accommodating to find time in his schedule. He came over and we initially thought we…read moremay need a new pump but after additional and thorough testing he noticed that the one of tubes were not supposed to be full and solved the problem. I wouldn't hesitate giving him a call if you need your hot tub repaired. 5 stars.

I just purchased my 3rd spa from Aqua Quip in June. The same one a Cameo. First one in 1999, then…read morefinally had to let go of it in 2020 replacing with another Cameo, the others just do not compare and believe me I tried them all. I have just relocated to Auburn from Woodinville and did not want to pull apart my deck again to move the spa so I just got another one as I know what works for me and as they say "if it ain't broke don't fix it". Yep bought another Cameo. I just did my first water test after getting it balanced. And the manager Derek did the test. I got to talking to him and he has to be one of the most knowledgeable hottub people out there. He walks the talk! Plus he also has a Cameo ;-) I have to say I was impressed back in 1999 with Dave G. who sold me my 1st tub and I did my homework then and he encourage me to do so and come back with my findings. I will say Aqua Quip is doing something right. First they are still in business, no surprise to me. They are able to find the right people for their business and again must be doing something right as they tend to stick around for a long time. Dave finally retired in 2021. And lucky me I think I found someone he must have mentored in the Covington store!!! I am a strong believer of top down management and Aqua Quip demonstrates this hands down. Everyone that I have dealt with over the years has demonstrated professionalism, knowledge and most of all a great attitude. I bet I would have enjoyed working for the Owner of this company as it seems all the people their enjoy what they are doing, if not they must have some strong kool-aid;-) I am not sure why I have not provided this feedback earlier, I think it has to do with the time Derek shared with me yesterday and felt I needed to share this with others so they can have a great experience for their spa, barbeque and stove needs/wants. As the say "if it ain't broke don't fix it" keep doing what you are doing!! Thanks Aqua Quip

I made appointment to get a part replaced on my hot tub. I waited to hear over month no response…read more I called they said it was canceled. No one got back to me. I emailed Wayne no response.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

Bought a Hot springs spa from the federal way Aqua quip. spa…read morehas been nothing but trouble. every time I call for service they inform me a service tech will contact me. they never do and then when you pursue it they give me a date a month out. I ended up fixing a broken light myself that I bought on Amazon for $2. aquaquip said the part was back ordered. now I have a leak and they want to give me a service date a month out. if I can finder the cracked plastic gasket I will fix myself! save yourself the hassle and do not buy a spa from here!

Tia was extremely helpful over the phone and then again when we entered the store! She was…read morefriendly, helpful, knowledgeable and honestly, if I was hiring I would try to recruit her!! To say the service was awesome would be an understatement! Thank you Tia, appreciate your kindness and warm smile. Will now be buying all my pool needs from this location.

Very helpful crew recommended the perfect amount of material and our delivery guy. Spencer was…read moreawesome. One of a few companies accurate to the exact window time of delivery and date.

I usually drive 40 miles for top soil, mulch and sand. Staff is so friendly and helpful. I will…read morebe back.