The store manager was unprofessional and argumentative when I returned an electronic part. I paid…read morefor an extended warranty from the store manager the day before so if there was any problems I would be able to return it per his recommendation. However the next day the store manager refused to return my part. Once I showed my sales receipt to the sales associate on duty, she remained understanding and professional and completed my exchange. While waiting for the completion of my transaction, the manager continued to talk loudly and in a condescending and unprofessional tone. I'm thankful for the sales associate who helped and was very professional. Unfortunately I will not be shopping at this Advance Auto Parts store anymore.

The worst customer service I have ever seen. Do not Go to this store…read more They are more interested in using their cell phones and when I called their attention , they are rude as hell. I hope the manager sees this review

the manager " mike " is a horrible person to be in charge of any operation..the employee bathrooms…read morewhere never cleaned and sanitary smells of urine and other body liquids...the work condition is a slave shop with hazardous materials,chemical and building structure inside both shipping and receiving location..mike the manager who held employees to a high standard even he wasn't able to reach..this manager " mike " shady grove rd gaithersburg location..

I was quoted a price for my catalytic converter. The quote was wrong but the manager Michael…read morehonored the price. I appreciate him and his team's professionalism!!!!! Thank you very much!!!

I'm going to be fair here and give them 3 stars even though everything about my experience was…read morelackluster. I came in simply to ask if they had my fog light in stock. Mind you, I really do not know much about headlights, fog lights, connections, HID, LED, etc. lol This is why I entrusted the employees at AutoZone to steer me in the right direction. The store seems fairly large. I didn't do much exploring. There were only 2 employees (that I could see) working and both were busy so I waited my turn. The first gentlemen who helped me seemed awfully confused. I don't blame him. It seems like you have to know A LOT considering all cars are made definitely. He kind of stared at my fog light for a few minutes while shaking his head and muttering no before asking me my car information. He checked their system and things just got super confusing from there. Let me say, the fog light had a sticker on it that said H8/H9/H11. I have NO idea what these numbers indicate but I guess he found out my car used H11 so I truly have no idea what the other numbers were for. We stood staring at the fog lights for a good 6 minutes before I just said never mind I'm going to just order online. He then said he was going to ask his coworker. His coworker then took a look at it and said they didn't have it. Maybe there was some miscommunication because I was not looking for that EXACT brand and or fog light. I just needed something that would fit my vehicle as my fog light was burnt out. I kept saying that but I kept being told they didn't carry HID/LED fog lights. I eventually just said okay again and made my way out of the store. I ordered the fog lights online as soon as I got back to my car. Needless to say I wasted 30 minutes of my life.

I had the pleasure this morning to work with Marquinn. From the moment I walked into the store, he…read morewas incredibly helpful in assisting with my car battery selection. He also went above and beyond in helping me install the car battery and facilitate the refund for the recycled battery! He was incredibly quick, professional, and made sure the new battery worked before I left. Thank you Marquinn!

On April 20, I went to Car Quest and honestly didn't have the best experience at first. The first…read moreguy I approached just said he'd be with me in a moment, but never followed up or asked a coworker to help even though he had time to assist someone else. I get that quick pickups are easy, but it still felt dismissive. Thankfully, Rolando completely turned things around. He greeted me right away when he noticed me waiting after he helped someone else who went in once he came from the back, he actually listened, and gave helpful advice about why my car might not be starting even though my battery was fine(he did the test for me). You can tell he genuinely cares and wants to help. He made it feel like it wasn't a hassle at all to him, we had a good conversation. Thank you, Rolando, I really appreciate you!

I've visited this store multiple times over the past few months. Every single visit I've been…read moretreated kindly and have had excellent customer service - over the phone and in person. Today, I came to make a return. I was having trouble finding my receipt and Eva and Harry were extremely helpful and were even able to locate my purchase as I was searching for my receipt! I feel so welcome here. Awesome staff. Exceptional service. This will continue to be my go-to shop for all auto parts!

I needed a hitch installed last minute for vacation and Cap World had the hitch and the bike rack…read morein house. They scheduled me within a few days and it only took an hour to install. Made for a much better vacation and didn't interfere with anything else I had going. Would recommend to anyone!

I am not a review guy, but this was a Fantastic experience. fast delivery of the cap, installation…read moretook exactly the amount of time they advertised. The installer and owner were both friendly and helpful.

I have been coming here for a long time when Kevin was the owner. Back then, you could get good…read moreservice at a decent price. Not anymore. I took my car recently and the mechanic misplaced the gas cap. You take your car to the auto service shop to get it fixed, not bring it home with new problems. When I went to the shop to check if the gas cap was there, they flat out refused to look for it and instead accused me of losing it. Like I would try to swindle a business for a $30 gas cap. That's less than what I pay for a full tank of gas. There are plenty of good auto service shops in the area that do fantastic work for reasonable prices and have excellent customer service. I will be taking my vehicle to one of those places.

First of all that man Ricardo or Carlos Suarez needs to learn how to speak to the customer first…read moretime I didn't say nothing but this time it was different had to to let him know whats up then a year ago I took my car to get something done and it had the undercover and they where fixing my car so when they give it to my on a Friday they were about to close the shop so when I inspected my car when I got home it wasn't there anymore I had to wait until monday to go to the shop again and he said something like I don't know if we might have it at the storage or you probably didn't even have one so I just let it go but Im 100% sure it had it, where they put it I don't know. Going back to how rude that guy is for no reason he might need some vacation or something I thought he might have had a bad day but no like I said first time it was fine but two no that's the reason why if someone asked me if this a good shop I wouldn't recommend it 100% because of him

Customer review…read more Needed a part, they ordered it but didn't come it. They did manage to have one and they are very polite and friendly. Parking is very bad, not their fault but still an issue. Good experience and going to check with them if a similar issues happens again.

Disclosure: My friend going back 30+ years, Tim works here and everyone that I have ever sent his…read moreway has been treated with respect and given the utmost in courtesy. Why did I mention this? If you are not used to going to a scary industrial park to get a used part from a "junk yard", then you just MIGHT be intimidated? For most reading Yelp reviews, your actual experience with car parts is probably going to the dealership for everything or Jiffy Lube for an oil change. If you know a little about getting things a little less expensive? Then check them out. Everything from wheels, replacement mirrors, name it.....this place is worth a phone call for a used part that you need if a NEW one is not necessary. Call first however and ask for Tim......They don't necessarily keep everything on the premises, so call him so he can get it from his inventory network.

probably the most unhelpful auto zone i've been to. just go up the street to advanced auto partsread more

I went in to buy a rearview mirror extender for my car. Mustapha was is the gentleman who helped…read moreme. He is honest, professional, compassionate, personal and shows that he cares about the customer which I am proud to say I am one of them.