My pool motor stopped working and my pool person suggested replacing the pump for $1300. I questions whether the motor could just be fixed and called Olympic to schedule a visit. When I called, I specifically said that cost was an issue and that I only wanted them to come evaluate the motor if the repair would be much less expensive than replacing the pump. When Tai came, we talked about the possible price to do the repair - which was replacing the bearing and related parts. We talked about numbers in the hundreds, $500, $600, etc. The estimate he sent was $1531 to repair the part and $2700 to replace the pump (twice as much as what my pool person quoted me). Based on what I said when I called, Tai should have told me the repair would be over $1000. Then I wouldn't have wasted $175 and 5 days waiting for the estimate while my pool got green and required more chemicals. What he did was unkind and taking advantage. read more

Tai Yun helped us a lot. We are electricians and were looking for lights for a pool and a jacuzzi. He helped us find exactly what we needed and gave us a fair price. Very good customer service, friendly and professional. I definitely recommend this place. read more

When I took over the maintenance of my mother's house, they already had an ongoing service set up with Olympic. A guy named Douglas would come once a week to clean and check on things. Last month, the remote we had for the pool stopped working and the pool was left in a 24 heating cycle, which was wasting a lot of water and energy. Additionally, there was some sort of leak which flooded part of the back yard. Douglas had repeatedly just responded by just saying "No." when I've told him about these issues. If I stay on him and push, he tells me that Thai will call me. It should come as no surprise to anyone who's read any other negative reviews, Thai has never called me. I got the bill, but no actual maintenance or service. I came on Yelp today to look for alternatives to this confusingly rude company. My step-father had initially hired them. I think they were always a little iffy in their service, but at least were good on the technical side, which appealed to my step-father's engineer mind. But the past three years that I've been dealing with them, has been pure frustration. I kept them because I had other things to focus on. I initially thought it was just the language barrier. But I'm now convinced that it's really that they don't care. read more

I have a Hayworth navigator bottom sweeping machine for my pool. It stopped working so I called these guys. They said bring it in and we can rest it. I did. ( I also got a burger at burger99 cause it's right up the street). They took a look jiggles it around and said Roy need to replace these two parts. The parts were $50. I did what they said, took out 5 screws and pulled it apart and replaced the little feet things. Works perfect now. Saves me $500.00 because I don't need to replace it. Nice guys. Great service and didn't try to sell me something I do don't need!! read more

Olympic Pool & Spa Supplies - Pool Cleaners Near Me - Los Angeles, California

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Worst customer service. I confirmed an appointment, afterwards was sent an e-mail to sign that I would pay $175 plus, but since they don't use docu-sign. I wasn't able to print the e-mail and was told they wouldn't come out unless I sent back the signed form. Barely spoke English which doesn't help in this process. I would never do business with this company again! read more

Had Thai put a Pintar heater in my spa it was done quickly efficiently and it's never ran any better than it does now. nobody else could figure out how to install it before including A-To-Z pool they couldn't fix it for two years Ty came in and got it on the first shot definitely five stars.my hats off thanks Ty! read more

I have been to Olympic about 15 times in the last 3 years, always to purchase cases of liquid chlorine bottles, and nothing else. Always super easy with parking and entrance in back. Older gentlemen working the counter (owners?) always professional and easy to deal with. $7 per 1-gallon bottle of chlorine (as of today) and they always bring it to the trunk of your car. Thank you! read more

What a joke. I set an appointment with Tai for the next day between 1pm and 2pm to look at my pool. He doesn't show up. He had my email and my phone number and my address. At 3:30 I call and he acts surprised that I'm pissed he left me hanging. He claims he sent me an email to pre-authorize payment for the visit (or something like that. He was fumbling around confused that I called.) He claims I never responded to the email. He never sent me an email. And even if he did and I didn't respond for whatever reason, HE HAD MY CELL PHONE NUMBER and he HAD MY ADDRESS. He didn't try to call or text me the following morning or show up at the address at the agreed upon time. He just left me hanging. He acted as if it was my fault he never showed up because I never responded to an email I never saw. Who the hell runs a business like this? read more

Great service and fair prices! I have been using this pool company for quite some time now and they are always responsive and easy to deal with. I give them my highest recommendation. read more

Worst customer service. I went there, 2 people are working, talking to each other in there own language and didn't pay attention to me (I was the only customer there). I asked a question about installing a new pool heater, but they didn't know anything. They asked me to write in their book my name, address and phone number, so the "Boss" Tai Yun can call me back the next day. Tai texted me the following morning, on a Saturday at 7:12am and woke me up. He asked me to sent him pictures and I did. Then I never heard from him again. I called 2-3 times, finally he picked up the phone and said "I'll be there on Monday between 8 and 9am". I said "This time is not convenient for me, can you, please come in the afternoon or the next day?" He repeated 3 times "I'll be there between 8 and 9am on Monday" and hung up on me. What a joke! I don't know how these people conduct business!? read more

Super helpful, honest about what we needed for our inflatable hot tub. Didn't try and oversell us either. Genuinely the most pleasant shopping experience I've had since the start of the pandemic. read more

Purchased a Pentair pool heater from their shop after doing some price comparisons. Friendly mom and pop shop. Ordered in store one afternoon and it was delivered the next morning to my home. I couldn't find my receipt when I went to submit my rebate to the gas company, so I went back in the store and the owner gladly printed me out an invoice. Overall great experience and happy to support a local business! read more

I turned on my gas pool heater for the first time since October and it didn't heat up. My contractor recommended this company. I called at about 10:00 am on Saturday morning of Memorial Day week-end, and actually spoke with the owner. When he input my address on his computer, it already was in his records because he had serviced the pool way back in 1998 (we bought the house in 2001). Any business going strong for this long has to be doing something right! The owner said he could be here at noon, and arrived on time. He probably is in his 60's but is super energetic and funny. He fixed the problem, and pointed out some other dangerous conditions that also needed to be fixed. Although normally I would be wary of the upsell, he came across as very honest. He said the normal life span of a pool heater is 5-10 years (which I subsequently confirmed online) and, even though mine was installed in 2002, he said it was still running fine. It would have been easy for him to try to sell me a whole new pool heater based on its age and normal life span but he didn't. I appreciate not getting the hard sell. My contractor was right, as usual! read more

These people are lier and selfish. No respect for the customer. they wasted my time and energy. they think they are NASA engineers!!! and nobody can do their job, there are plenty of reliable and reasonable companies in the market you can use. read more

Tried to get a new spa cover . No follow up, no quote, no return call. Completly ignored. Gave him all the dimensions he asked for. Tells me he'll get back to me soon. Thought maybe they we busy and may have forgotten?? Just maybe?? After month and half and three tries later...I figured they didnt want my business. Dont waste ur money and time with his place. Plenty of other reliable pool store. I would give this place a negative 10 if I could. read more

Tai and team are super helpful and responsive. I am a local and they were able to come by within a few days. Install was clean and professional. Even after install, I had some follow up questions and Tai was able to quickly come by to help walk me through it. read more

This is now my go to place whenever and whatever the needs for my Pool in the future. Me Young is very knowledgeable in his field and he'll take good care of you. read more

Very surprised by the many bad reviews. Service received twice for hazardous CO2 issues with a pool heater was 100% professional. Every expense discussed prior to repair, going to great length to explain what the problem was each time, and proceeded to fix it. I'm not going to venture to guess what happened elsewhere, but people sometimes forget that other factors, like Electrical and the environment, can weigh in on the good functioning of an appliance. Nothing but expert advice and know how here. read more

I have been using this company for the past 4 years -- both for weekly pool service and for maintenance whenever my pump or heater breaks down (which, I realize, is inevitable). This company is run by a pair of hilarious Korean brothers. You usually don't realize they are joking until halfway through the joke (like the time Mr. Tai told me he needed to teach me Korean so that I could try to fix my pool heater over the phone -- only to find that the "Korean" words he would teach me were actually in English). In addition to their light-hearted manner, the owners of this business are unfailingly honest. When I have needed work done, they provide various estimates -- for example, repair vs. replacement, and explain the choice I have between price points and warranty options. They honor their warranties scrupulously. And perhaps most important of all, they know their craft thoroughly. Count me a satisfied customer. read more

We live nearby and get routine supplies from them. This year, our pool heater stopped working. It turned out for ten years it had leaked from the top circulation part, and the insides were as rusted out as the Titanic on the sea floor. This eventually caused the electronic sensors to disable the heater. Olympic Pool has a certified repairman and (for a reasonable fee) he spent a full hour at our house very thoroughly taken the heater apart (included rusted areas), trouble shooting, and giving us three estimates (A) replace many parts, (b) install used heater, (c) buy new heater and start fresh. He pointed to and explained everything clearly. Overall impression of T.Y. the mechanic was fast, thorough, and experienced. I can recommended Olympic Pool and T.Y. for heater problems. read more

Excellent service! Called in the am about a problem with my pentair pool equipment. Tai was there a few hours later and the problem was solved. And for a good price! Thanks! read more

This guys are the best ,They helped me with my pool issue and did not charge me extra.At first I was worried about the other reviews,but I had to try it for myself ,I did not have s problem ,guy was nice and professional.Theu have more supplies than Leslie's and cheaper . read more

I'm really disappointed, and angry. My spa is only one year old and rarely used. Olympic tried to sell me a new heater (nearly $700) and additional expensive repairs. I was suspicious that a nearly new high-end spa would need all those expensive replacements, so I called another service guy who correctly diagnosed it was only a dirty clogged filter. No heater needed, no other repairs required. Now my Spa works great. but Olympic - not so great. Call someone else. read more

This was my go to place for service and repairs for years for a rental property I have in LA, and I just am looking at these awful reviews, wow, I can see why now. Customer service is awful! About a week ago, Tai Yun charged me $95.00 to come by for 10 minutes to tell me I needed a new board ($1300.00) even though the only part not working was the temperature sensor, ($100.00) when I mentioned this point, we scheduled a follow up appointment to replace that part this week (gave him benefit of the doubt ) and he gave us an estimate of $250.00 bringing total repair to $350.00. I now realize these other reviews are on point. Tai should have respect for customers like us, as we have been loyal for years. Not honest business people, and we are clearly not the only one past customers that believe this to be the case. Tai sent us an email telling us to find someone else to do the repair because we had to reschedule our appointment one time, and with a weeks notice! BEWARE!!! read more

I just asked whether they would be available as back up repair in case we run into problems with our pool this weekend - and i was brushed off and said "you call so many times but never hire us" . while that is true that I have inquired it is to ask for rates for when I replaced our pool cleaners over the years... I used their walk in repairs for awhile, recently even. I was just surprised to get brushed off that way like I was inconveniencing him on my question. All i wanted was a back up plan as my guy is not available.... Perhaps it got lost in translation? Still makes for an awkward conversation and not friendly customers service. read more

DO NOT waste your time and money. I called Tai to look at two different hot tubs at 2 different houses. 5 visits and $600 later neither hot tub was fixed. Tai was very friendly and flattering and appeared eager to help, but when he ran into a into a problem he couldn't fix he began to blame the electrician and claim that he couldn't fix it because the electrician didn't know what he was doing. When I finally called another company... they fixed both hot tubs in one day. No hassles, no excuses. read more

Be aware that Mr. Tai suggests repairs that are not necessary; in a recent example, he wanted to charge us $700 for an unnecessary repair. He was not able to properly diagnose that the entire heater needed to be replaced. When confronted with his dishonesty by us, customers for 15 years, he pretended he did not understand our English. Avoid! read more

If you like 5 minute servicing (if they show up), weekly missed service, green algae, un-scrubbed pool sides and bottom, weekly phone calls to Young & Tigh explaining the same complaint over and over and over and over, then Olympic Pool is a match for you. Anyone who is content with this company has a low standard / expectation of how a pool should look. read more

This is the most terrible service i ever received wow,this guys overpriced and unprofessional.

Not professional! A repairman had to come out 3 times to eventually fix the problem. I ended up getting charged each time even this it should have been properly diagnosed the first time. I felt like he was milking it for as much as he could. Trying to reason with them about the bill was futile. read more

OMG. Please Don't USE THEM PLEASE PLEAE DON"T USE THEM! They are scammers! They came to my house on their will and sent me a bill for $145! I didn't even asked them to come to my house but they came and just to give estimate after phone talk, they billed me for $145 and keep sending me bills to pay and bugging me And more scary thing is they come to my house without any notice, just like stockers!! Please through my experience, I seriously don't recommend them, I wish no one goes what I had to go through... They don't have much business so younger brother, only does billing and billing and billing to get money for what they haven't done. Once you meet them, misery starts..... my misery started with them with phone call, my biggest mistake was gave them my address to start consulting on my pool job.... And they are 30 ~ 40% more expensive than other pool stores since they hire 2nd people after they got the job from you..... read more

Once again, I had to call Tai from OP&SS, and again he has worked his magic on my 30 year old spa heater. It is now working flawlessly.

This guy is a total scammer. Do not waste your $100 on his 'evaulation', which was later proved incorrect by 2 other separate opinions.

Promised to install new pump and help me qualify for $1000 DWP credit. After install, simply refused to help me get information needed for credit -- and in fact, nearly lost it for me by wrong procedures. Demanded payment before work was completed--would not warranty nor stand by work at all. I know I must have been crazy to take a guy with the worst reviews on Yelp and the highest price, but my pool man recommended him for his knowledge. That he has, but he's a complete jerk -- harassing me with endless calls for payment while work remains incomplete. Stay away. read more

This is just sharing my experience with you on Tai Yun of Olympic Pool & Spa, Los Angeles. Our 20 year old pool, with a spa, swimmer, fountain jets, located in West Los Angeles. About 10 years ago, I was very lucky on my first try with them on some pool equipment issue. I am very appreciated that Tai's technical ability to analysis and resolve my pool problems, that no-nonsense 'straight to the point' approach saves a lot of my time. He is very polite, courteous, always kept me inform on their eta through these years, same as his field staff. Initial house-call charge is well worth for his emergency service. And he always leave me some great pool advice before he disappears. Thank you Tai. read more

My spa heater wasn't working. First technician didn't repair it after charging $300 for 15 minutes of poking around. Mr. Tae came in later and hit the heater element with a hammer which made it work once (like in a cartoon). One day later it wasn't working again. Now says he can't fix it for less than $2500~! Guess he has a bigger hammer. Really, it doesn't seem they know what they are doing. Better move on to a different company. read more

I used this pool service for over 12 years with reasonable service throughout the period. In the last year the service quality has gone way down. After complaining about it and getting nothing but attitude so I canceled the service. All I asked was to have my tiles clean ones in 12 years read more