Great food and staff. Very welcoming atmosphere. I love their gobi manchurian and dosas!

The service was good when we went for Thursday dinner although on a previous visit years ago the service wasn't great. The place was clean and the food was great. It's hard to find good dosa in this part of town, but their dosai masala was delicious! Also tried a vegetable curry that was very good. And their mango lassi was above average. We'll be back for their Tuesday 2-for-1 dosa special. read more

Delicious garlic naan and Veg Jaipuri. Veggie biryani was plentiful. Perfect spice. Will visit again.

Guess we should have been smart enuf to look at the recent poor ratings before coming here. Worst customer service. One of the worst dining experiences ever for us in Phoenix - ordered at 5.16 PM . They couldn't even give the masala papad that doesn't even take 2 mins to make. When I went to check on the order at 5.48 PM which is nearly 30 minutes after we had ordered, They said they will start making the items. I can understand if there were a lot of orders before us. There were only 4 diners excluding the three of us at that time. No proper communication, no respect for people's time , no info on how long the order would take, very poor customer service. It's frustrating - especially when you have kids waiting for that long without prior communication- had they told us it was going to be a long wait more than 30 minutes we would have probably not ordered in the first place read more

When you enter the restaurant they pay attention to the customers to take the order but after that their service is late and the food was cold. The most famous and mouth watering snack panipuri was tasting bad. Don't visit the place. read more

Amazing food. Authentic indian cuisine. We ordered kothu paratha, pawbhaji dosa both were really good! Highly recommended!

This is the 2nd time I tried to order food  at OM Indian Bistro however I was unsuccessful.  Both times I came to the restaurant and was never asked if I wanted to order food.  I went to restaurant around 12:30pm on 1/17 and it was not busy.  I had to struggle to get the restaurant workers attention.  When I tried to order Indian Gourmet Veggie Pizza I had to ask him multiple times to place the order.  When I told him I want pizza without cheese he told me "We cant, it wont be good."  I can't have cheese because of dairy restrictions normally its never issue at any other place.  Why is it so difficult to order food at your establishment? I ended up leaving Lost Customer. read more

Worst Customer service just like any other Indian restaurant. Food is the only reason, called 7 times in 25 minutes span to place an order as soon as they opened, restaurant was empty at 1125 AM was told they are super busy to pick up the phone to place an order. The disappointment in the hosts face! Terrible Terrible customer service. , I guess no phone orders . read more

Service was okay for a Sunday night. It got really busy toward 8pm. The mango lassi was awesome 4.5/5 ( not too sweet nor too sour) just perfect Amongst other snacks we orders :pav bhaji ( I believe?) 1/5 NO TASTE , I can make this at home with a better and finger licking taste !! Pani puri has this tamarind and cilantro paste taste to it and I hadn't taste it anywhere else so this was new for me for me , so it is a 5/5 Chai 5/5 as well! Your pav bhaji lacked taste and we expected much more taste read more

Indian family here giving a review. I highly encourage you to go anywhere else but this restaurant. I consider myself a reasonable person and this review does not come lightly. The food is not even that good but we would drive here because of a few special dishes. Never again. Food is inconsistent, not always hot. The people who work here, I've never been more consistently offended and every time there are one or more issues. read more

This place is pretty simple to rate. The food is a 10 but the service is a 1. Watching a huge line pile up on off hours while the one guy taking orders is taking multiple phone calls over people in line. Not just one call...I am saying this dude was taking like 4 to go orders from different people while we sat in line looking at him. Again great food just don't expect to be treated like you matter. read more

The food was very good! OM is our go to restaurant from Sedona, Grand Canyon, etc on the way home. Every time we go the food is delicious, flavorful and comes out piping hot!! The quantity of their food is pretty decent as well. They also offer options without onions and garlic. This time we had family visiting from India and everyone thought the food was tasty! read more

Came in here alone on a Sunday afternoon @2pm, after a long flight. They close for the afternoon at 2:30pm and open later in the day. Was told that kitchen is closed, no apologies, almost a take it or leave it kind of option. Hope the food is good, but sad to see such service. read more

Loved the authentic gujarati food. The sunday special thali (platter) was a good value for money meal. Also loved their vada pav. The service was pretty quick too. read more

OM Indian Bistro - Gujarati Thali - Indian Near Me - Phoenix, Arizona

Not sure all the negative reviews. I went on fathers day, the place was very clean, the food and service were great. Sure, there may be nicer places, but this was above average in terms of quality, flavor, and prices. Samosa - Great Veg Biriani - Above average Delhi Chat - Above average Aloo Stuffed paratha - Average Jalebi - Great Gulab Jamun - Below average Hope this helps! read more

Love love love this restaurant. High quality vegetarian South Indian food; idli, dosa, other tiffins, curry, milk sweets, chat. On week days you can get a lunch box that is filled with foods you don't normally see on a restaurant menu that I find quite tasty but cannot pronounce. The food is pretty consistent and fresh. We've eaten here a couple times a month since they opened. read more

Beware when you purchase food from here. They charge u more than their menu price. I like theirs dosas but other dishes that we tried - idlis, paav bhaji, vada paav, chola bhatura are not good at all. Their breads are stale. Also their staff is not knowledgeable enough to answer any q's. Would prefer going to other Indian restaurants in the valley. read more

OM Indian Bistro - Indian Near Me - Phoenix, Arizona

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Food was delicious and flavorful! We ate in - food was FAST but only options are disposable plates and utensils which made it a bit hard to eat. Family had ordered some items to-go previously and they were not as enjoyable. Glad we ate in and will definitely will be back. Get the three mini dosas instead of one regular - much more manageable and the option for variety is a great plus. read more

I lived for a long time in India and had masala dosa and sometimes idly everyday for breakfast. Back in the US, I miss my fav food. I am glad that OM Indian Bistro is here. Love their food! Even more I love it that everything is vegetarian. Even purely vegan or sattvic (no garlic/onions) food is available. It makes the eating-out experience so much better. Thanks much for great food and great service. See you soon again. read more

Good Indian food, very polite reception. We ordered a masala dosa, pav-bhaji and a bombay sandwich. Everything was good and had the correct spice level. The pav-bhaji was a bit bland, but it was fresh and tasted good. Also, they sell freshly baked pav breads for $1.99 (6 in 1 loaf) which I think is a pretty good deal considering they make it fresh once you order. All in all, a good place for fast-food and chats. read more

The only reason why I give this place a 3* is because the food was tasty and the restaurant itself is quite spacious and with sufficient seating. But I have to say that the service was extremely horrible. The young man at the counter was acting like he was doing us a favor by even talking to us and that we have to be grateful to him to be eating at this restaurant. You can imagine how quickly we lost our appetite to eat there Luckily there was an older gentleman and a lady was able to intervene and made sure we were helped. If the service was improved, I am sure it would make a good restaurant read more

I truly don't understand why this place has such a low rating. I almost didn't go here because of the reviews but was in the area and craving Indian food. If you're in that position right now, give it a try. I found service to be prompt and friendly. The guy who took my order made small talk while I waited. You order at a counter, it's not sit down/waiter style. They'll call your number when the food is ready. They have a huge selection of desserts, too. I found the pricing to be on par with most Indian places. ~ $30 for two entrees, rice, naan and samosas. The portions are big. I couldn't finish mine so I've got lunch tomorrow! It's all vegetarian which I love. I ordered the malai kofta. My hubs is normally a meat eater so the guy who took our order made a recommendation and hubs loved it. The veggie samosas are huge. Almost a meal in themselves. I would recommend you give Om a try! I will be back. I had a very pleasant experience. read more

The food is always fresh and delicious here. For vegetarian options, you can't really beat the selection they offer. For anyone who is Vegan, they can make a huge selection of items without ghee. We love coming to this restaurant. Wouldn't hesitate to say this is the best Indian restaurant in AZ. read more

First time coming was their anniversary and they were 50% off everything. The place was PACKED! But you know it's good food when it's busy. Hands down the BEST Indian food around. It is vegan and I am a bit of a meat eater but it's so worth it. There are no pictures on the menu so be ready to look everything up on Google. But again it is so worth it read more

Went to dinner with friends who recommended OM, they loved it but I was skeptical after reading a few negative reviews. I learned a valuable lesson-reviews are subjective and may not tell the whole story, well except mine of course tee hee. Well all be told, I was pleasantly surprised and apologize for my snootiness. The good: ~The spice level was on par with authentic Indian food, hot but not to the level that the flavors were masked. ~CLEAN!!! Nice bright space, very casual order at counter and pick up when they call your number. We sat for a couple of hours eating and chatting very comfortably and undisturbed. ~Staff were all pleasant and very helpful. ~Starters were tasty. We sampled Veg and Paneer Pakora's and the Quesadilla, thats right, I said Quesadilla and I am still reviewing and Indian joint! Eastern spin on the cheesy south of the border staple, well done fusion. ~Masala Chai was temperature hot the way it's supposed to be and the masala spices are a nice blend with an emphasis on cardamom - a personal fave. ~Jalebi is really the only Indian sweet for me which I must confess I often crave. OM makes one of the best I have tried in the valley. The medium: ~Aloo Gobi Curry was not what I am used to being a first generation American child of Delhi Dwellers and Pahari's. I am assuming this is a South Indian version? Not sure but it was just OK. ~not a fan of the popular Dosa so I will refrain from opinionating on OM's version yet our friends really love them. I must say they are very large, fed our party of four sufficiently. No Bad! Very solid establishment. read more

Forgot rice!! I ordered via Uber eats and there was no rice at all with the meal that I ordered that was supposed to include rice

This place doesn't look like much when you drive by, but on the inside, it smells spectacularly. Welcome to India! The aroma is simply captivating. I had been wanting good Indian food since coming back from Japan and they didn't disappoint. They even have specials on weekdays. read more

This is my favorite chat place in town. I love the dabeli here, must try. Yes I will drive 45mins to eat dabeli :). Dosas are good as well, thalis are ok. Chaat is good in general. You will find pre-made Indian desserts like ras malai, shrikhand and many others to cater to your sweet tooth. Service can be a hit or miss when busy,but ok. You got to look out for your order when they call the number ! read more

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Good food. Not consistent in the taste. Paneer 65 is different and was good couple of times but didn't get the same taste when I tried again. Too many flies and they need to do something about it. Service has been consistent the couple of times I've been here. read more

Cold dosa, worst rasmalai ever. Lotus' nanak rasmalai is better and economic. Not recommended especially for sweets. Other veg items can be tried. read more

Short version: pathetic service, pathetic ambiance, value for money is okay and taste is good. Overall a negative experience. My suggestion, get takeouts. Never make the mistake of dining in. Long version: There are no suppliers. They give out table numbers and announce the orders over a mic (like a karaoke mic). The mike often picks up static and ends any possible ongoing conversation. Once your table is called over the mic ( which could be multiple times depending on your order) and you have to clumsily walk through a line of waiting people and pick up your food, to be called back again in 2 minutes. The quantity of food is pretty bad. For a masala dosa they gave me about 20ml chutney ( I wish I was kidding). When you ask any staff for a refill, they curtly point you to the same pickup area, to go ask the staff there. As if asking them for a refill is a blunder and providing service to you is repulsive to them. The food itself is not bad. It is in fact better than most if the Indian restaurants I've tried in Phoenix. Advice: Never dine in. Get take out. read more

OM Indian Bistro - The quantity was bad. Look at the amount if chutney given for an entire dosa. It should have been at least 5 times more. - Indian Near Me - Phoenix, Arizona

Very friendly staff. They had not problems with us asking questions and taking our time with the menus. The selection is huge! On top of all main course chooses, they have deserts on display that are gorgeous. You can even choose between egg and non egg made for those that don't eat them. There is an ice cream bar and more treats on the other side. The samosa were amazing! Plus the strawberry mouse was heavenly!!! The inside is clean and has bright colored paintings that could make this a really trendy place. read more

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If there was a -0 star I would give them that. Absolutely horrible. Terrible service, they serve rotten food. A cup of tea takes about an hour to get to the table. I will never return. Over all a terrible experience. read more

BAD CUSTOMER SERVICE EXPERIENCE!!! We ordered a cake for birthday party and they made it so bad only a thick layer of fondant we had to dump the cake nobody ate it never order a cake from this place very disappointing... read more

I have been waiting for such a restaurant in Phoenix area. After passing by several times, I finally went inside this time. I was amazed to see the ambient inside. They have huge space for dining. Being a vegetarian, I believe that they have the best and longest menu than any other restaurant in town. A quick lunch costed me about $6 that was incredibly tasty and nutritious at such a price. Above all, they have a wide variety of ready to pick fresh Indian snack and sweets item that were never available in shops. I will be updating my review after visiting there several times. Definitely recommending to try, you would love it!! read more

OM Indian Bistro - Snap from Inside. - Indian Near Me - Phoenix, Arizona

very rude and no manners how to speak to customers. Really bad experience haven't faced such arrogance in the USA gor long long time and that too coming from Indian restaurant is heat breaking. read more

Great food! So delicious, and delivered super quickly. We loved everything we got, the samosa, the dosai, garlic naan, palak paneer, baingan bartha...definitely ordering from here again! read more

I have been visiting Om for the last 18 months. I used to frequent this place pretty often as it was one of favs for tasty Indian food.. but in the past 3-4 months, I have seen it's quality dropping down significantly! Not to mention, I have tried a range of things and that too on different days - busy days, not so busy days, rush hour, blaah blaah Couple of months back, I ordered Gujarathi Thali, and I told myself may be they do everything else better and aren't really good with Thali's Last month, it was a Punjabi veg curry - it was super hot and oily - even for my Indian taste buds. Last week, I ordered Dosas and Pani Puri. Dosas were decent and I regretted ordering Pani Puri. Guess they took the word "Pani" too seriously and it was literally Pani (meaning Water). Yes, it was just mint flavored water - may be some chutney leftover mixed with water and served. I didn't go an complain as it was their dosa day and dosa was still good..so I just regretted buying Pani Puri and decided to never order it again. Yesterday, when I went there, I simply ordered a Dosa. The white coconut chutney was pretty stale and had slightly rancid odor - it's so not what Om used to be like..and perhaps this was the last time went there. Note to the owner: I hope you take feedback seriously and make some serious improvements! This is a common sentiment that I have come across lately. read more

Om Bistro was one of my favorite places since years being purely vegetarian restaurant. Had few bad experiences in past like stale food, bad taste and lack of commitment. Somehow was able to manage because of only restaurant provides 100% vegetarian food. But in last couple of visits, I had very bad experiences. Many times they don't even pick call to take order. You have to go there, order and wait for 30-40 min outside. The guy at the front needs to learn some basic etiquette on customer service. You may feel like your ordered food is on his mercy. I ordered food today in person as they did not pick call multiple times, he denied for Pizza which I agreed. I was told, rest ordered food will be ready in 25 min. I went out and was waiting in my car. In 25 min, when I came in to pick my order, he told me that my order has not even started and will take another 35-40 min. I lost patience and returned my order. I told this is unaccepted and he reacted as if does not matter and simply returned my order. I am tired of their poor management and worst workmanship. read more

Stop selling and taking order and providing stale food , this is 2nd time we ordered Dosa and had the food poisoning. I am planning to repot to AZ Food division and have taken the food photos. read more