I would like to sincerely thank Ms. Nara at Rolex for the exceptional service she provided. From…read morethe very beginning, she was kind, professional, and attentive to every detail, making the entire experience truly enjoyable and special. Her knowledge, patience, and dedication reflect the high standards of quality and excellence that Rolex represents. Without a doubt, it was an outstanding experience, and I would highly recommend her to anyone.

Absolutely outstanding experience today while visiting the Rolex Boutique for service. Thanks so…read moremuch to Karen and her amazing kindness. While waiting for Karen to return my watch the entire staff just made me feel more important than if I was making a purchase. So even you are window shopping you must visit the lovely talented team at the Rolex Boutique of Orlando.

Visited the OWC for the first time to see their selection of Norqain and other watches. Got a…read morechance to talk to Scott and see the preowned selection. WHAT A SELECTION. Overall, pricing is competitive, but I will say selection and condition is what you're really paying for here and getting. They do repairs on site and I am planning on having a watch fully reconditioned by them. Staff is highly knowledgeable but does not come across as know it alls and really are great at both education and conversation. Highly recommend.

Appreciation & Kudos for Orlando Watch Company - Winter Park, FL…read moreI want to extend my highest appreciation and sincere kudos to the entire team at Orlando Watch Company in Winter Park, Florida. This is, without question, the only watch store and watch repair service I trust, and my experiences over the years have only reinforced that confidence. Back in January 2025, I had the pleasure of working with Fred, Nick, and Igor, and they were nothing short of outstanding. Their professionalism, knowledge, and genuine care for their customers set a standard that is hard to find anywhere else. Then on March 28th, 2026, Fred once again went above and beyond. He managed to repair my wristwatch quickly and efficiently--right before closing time--and truly made my day. That level of dedication is rare, and it is exactly why I continue to rely on this exceptional company. Every visit brings the same consistent experience: * Great service * A welcoming atmosphere * Skilled, trustworthy professionals * A company that truly values its customers Orlando Watch Company remains my top choice for anything watch related, and I highly recommend them to anyone seeking quality, expertise, and outstanding customer care. A Heartfelt Appreciation & Kudos It is with the sincerest gratitude and admiration that I extend this recognition to the exceptional team at Orlando Watch Company in Winter Park, Florida -- a true gem in our community and, without question, the only watch store and repair destination I will ever trust. In January 2025, Fred, Nick, and Igor delivered service that was nothing short of outstanding. Their professionalism, knowledge, and genuine care made an immediate and impression -- the kind of experience that reminds you what exceptional customer service truly looks like. Most recently, on March 28, 2026, Fred once again proved why this team is in a class of its own. With the business day ending, Fred went beyond to ensure my wristwatch was repaired promptly and perfectly -- not tomorrow, not next week, but without delay. That kind of dedication is increasingly rare, and it deserves to be celebrated. Recognized for Outstanding Service Fred Jan 2025 & Mar 28, 2026 · Above & beyond, every time Nick Jan 2025 · Exceptional craftsmanship & care Igor Jan 2025 · Outstanding service & professionalism The atmosphere at Orlando Watch Company is warm, welcoming, and thoroughly professional. Walking through the door always feels like being greeted by trusted friends who genuinely love what they do. That combination of expert craftsmanship, stellar service, and a wonderful atmosphere is why this will always be my first -- and only -- choice for anything watch-related. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

This place is one of the best customer service in Orlando, the husband and wife team is great. I…read morehad a trouble with my Novato watch both times I came in they were always friendly and helpful. They are very knowledgeable about all types of watches. Jewelry. They are number 1 in my Orlando visit. Wish I can give 10 stars

These folks are the best! I've been patronizing their shop inside the Florida Mall Sears for many…read moreyears for watch battery replacements, new watch bands, watch repairs and jewelry repairs. Their prices are great and their service even better! Now that the Sears store is closed, I'd love to know where they have moved or if they have other locations.

Customer service was excellent on my first visit to this outlet store. Such a great selection of…read moremen's and women's watches ranging from casual to dressier luxury styles! This store location has super sales too at very good prices. Found a wonderful looking casual - sporty style that I've been looking for predominantly in black! Early wedding gift and can't wait to wear it soon! Also look forward to another future visit.

My husband and I went in looking for a new wedding ring for me and the staff were so incredibly…read morehelpful and knowledgeable! I left with a beautiful new ring and we will definitely be returning for our jewelry needs in the future! We drove from winter garden because we wanted somewhere with a more local feel and we were so happy we did!

Been a customer for over 20 years (even when they were downtown). I have always been pleased with…read moremy purchases, both the quality and price. many happy dealings with Vickie and Bob.

Customer serious top notch but the jewelry is breathtaking!! Highly recommended! The owners were so…read morenice and accommodating. We had visited this jeweler to find a diamond to replace the diamond that fell out of my wedding ring. He not only gave us a break on the price of the diamond but also made sure that the new diamond was secured with extra crowns to hold it in place. It's so nice to find a jeweler that we can trust with our precious jewelry.

Someone needs to fire Virgnia. Very rude and unprofessional and spoke down to me. Very pretty…read morepieces but I wouldn't give a dime to a place that hires people like her.

Buying an engagement ring was a big step for me and my relationship. I knew little to nothing about…read morejewelry, especially diamonds. Over a 4-month period, I've visited 6 different jewelers, and even made an impulsive decision and purchased an overpriced ring. I hate the feeling of being pressured to purchase something. I did not get that feeling from the associates at IDC. Instead, I was welcomed by a lovely lady named DENICE who was very patient and taught me everything that I know about diamonds. Combined with ALY, they were able to show me multiple rings that sparked my interest. Budget was a concern at first and they did their best to stay within it. Ok... Maybe more than their best. They actually went to other IDCs, and placed diamonds aside for me since I was able to find the perfect setting. JACK was willing to make the drives and was a true assist to Aly and Denice when they were out. The environment was calm and cool. We were all comedians at times. It helps with spending. You just have to smile and embrace the moment. Will never forget the day I walked in lost and met "The Teacher"(Denice), "Financial Assist" (Aly), and "The 6th man"(Jack). -(JV)

My wife insisted on buying her engagement ring here. It was five years ago. The other day she…read morenoticed some roughness in the ring and went to IDC to have it looked at. They told her that the entire gold crown of the ring needed to be replaced! Total cost : $480. What kind of crap are they selling? She has to pick,it up next week. I'm going to ask her to request the return of the "old gold crown." That should prove interesting! Stayed tuned.

I came to get a gifted watch fitted and was dismissed at the door not even speaking to anyone face…read moreto face, after asking to get some simple links removed I was told they have no watch specialist on hand and would have to ship out my watch. what kind of shameful jeweler cant even do such a bare minimum task. I felt as if my time and gas spent to drive to this location was all a waste and didn't like how I was treated and will never be returning.

I can't say enough good things about this shop & Stacey! I only wish we'd found them sooner…read more After visiting the Winter Park location from Jacksonville, we decided to go to the Orlando shop. We arrived just before closing, but Stacey & her family graciously stayed open late to show us around. I have never seen SO many unique pieces of jewelry! I fell in love with a blue zircon solitaire & couldn't leave with out it. We cannot wait to go back! If you want something truly one of a kind, look NO further. Stacey has it, & if not, she can make it!