Went into the store to get several keys cut for my business. Walked in past the register to the…read morerear of the store and no one was at the key cutting counter. I heard several employees in the back room of the store but with the sign saying "employees only" I did not enter. I waited for 10 mins and no one came up to me or asked if I needed anything. I watched one representative meet a woman that walked in the door, walked her back to her product, looked at me and walked to the front registers. I walked back to the front and asked the cashier if she could call someone and the representative who had walked to the front again looked at me and then continued his conversation with the lady. I then walked to the back and waited another 3-5 mins with no one coming to the counter with several employees still laughing and cutting up in the rear of the store. I then walked to the front doors to leave and the same representative was still flapping his gums to the lady that had walked in 5 mins after I did and was already checked out. I stated no one came to help me to the cashier and walked out of the store. I'm opening a new business in the area and this ACE will not receive any business from us, hope the laughing and the extended unneeded conversations were worth it.

Lots of employees, very few wearing a face mask, not a one said hello or offered to help (maybe…read morebecause I'm a female?). Not as friendly as other ACE and I prefer the staff at my local Town Hardware just down the road. Prices aren't any better than the competitor small business or big box stores.

A diverse store that has just about any kitchen gadget you need including linens…read more The prices are high but there are some unusual items and some local items. It's crowded, narrow isles. Only one employee that was not at the register when we needed to check out. Probably will skip next time

I love this store more than I can say! A million interesting and unique household and gift items,…read moreplus a hardware store that has had every single random part we have ever needed for a 100+ year old house. We are always skeptical we will be able to find various unique replacement items and miraculously, Town Hardware always has them along with knowledgeable folks with helpful advice.

Gone. Left no forwarding address Drove 100 miles to shop…read morehere. Nice if website were updated.

Don't know what happened here…read more When I came back post-COVID the friendly, knowledgeable craftspersons who had always helped me weren't back. I came to purchase a Festool product. I called in advance. Ensured the product was in stock and let them know I had questions and was on my way. The Festool guy asked two other peeps to answer my questions, including a phone handler who said she didn't know anything about the product. After the second staff told the Festool guy I had questions, he grudgingly came over. Pretty sure I was being marginalized cuz I am a chick. Really don't enjoy being treated poorly when I come to spend $500. We won't be back. I can be dissed for free.

I've shopped at this store for 40+ years. Of course it moved across the street during that time…read more On the plus side, this location has a great garden section. The plants are very well cared for thanks to an employee named Lawrence. Lawrence has mega knowledge about plants, fertilizers, weed killers and how to treat garden pests. On the downside, I have spent time searching for an employee to help me. They just do not seem to care. I was looking for a specific tool. The young woman was stocking something. So she points to one of several isles . No walking me back to be sure I found what I wanted. Looking at fertilizers. Here again a man was stocking but did not offer to help. Poor customer service. If I am desperate I go there but I much prefer the Weaverville store.

Staff is always friendly, knowledgeable, and the store is well-stocked. Small parking lot, so be…read morecareful.

Made use of the small engine repair service here for the first time and very happy. A local box…read morestore repair dept gave me a 4-6 week wait for repairs. I took my gas motor to Nick at mountain variety and hardware in fairview and got it back in no time. Grateful to have them in the community for a variety of needs.

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.

I visited Hensons for the first time back in July. I really was expecting a small-town hardware…read morestore. Just looking at it from the outside. What I found was a great hidden treasure of building materials and a friendly knowledgeable staff. It gave me the old-school lumber yard feel where you talked with people that know you and cares about what you need. I know they have been through a lot lately and maybe the past was different but I would highly recommend them for any project, build, or just a great place to stop by and visit.

Stopped in twice to special order some cedar post and boards. In both cases, the person that…read morehandles orders was not in. Eventually, after a couple of phone calls, I spoke with him and he was going to get pricing and call me back. The call never came. After several weeks, I went to Jennings Builders Supply and they ordered exactly what I needed and in a couple of days I had everything I needed.

I have no opinion on pricing etc, but I can say that these guys are super friendly, very…read morecommunicative and very efficient. Very pleasant experience dealing with them.

Good mulch and compost. Quick to deliver as well. A variety to choose from. Asheville Mulch Yard…read morehas other locations as well.

My husband and I can't resist popping into Harley-Davidson dealerships, especially ones we've never…read morebeen to. And since this was our first trip to Asheville, we'd never been to this one. This is the most friendly Harley-Davidson dealership I've ever been to! Everyone we encountered was so nice and helpful. We always pick up some HD poker chips from a new-to-us dealership for ourselves and friends. But I was especially excited to find a tank top that fit me perfectly. That almost never happens! I loved this Harley-Davidson dealership so much, I can't say enough good things about it!

Well I went to pick up my bike that was shipped up here from Florida but I left with another one!…read more Thank you Zac for taking care of me during the process. Everyone was friendly and very eager to help me ensure I got a great deal!!

Unbeatable One-on-One Attention!…read more We went to Tyson for Polywood patio furniture (huge selection!), as well as some indoor future (indescribably huge selection!), and lucked into Morgan. She spent - no exaggeration - the entire afternoon with us. She is an expert guide with an incredible eye for design and phenomenal way of figuring out exactly what will work for you. If you do as we did, start your search at Tyson. You won't need to go anywhere else. And ask for Morgan. She is the best!

Great selection for every room of the house. Good quality so slightly higher prices than larger…read morechain stores. The only drawback and their eagerness to pair you with the same designer from previous visits, even though we weren't interested in engaging with a designer.