Avoid This Company at All Costs I had a very negative experience with On Demand Sprinklers, and I strongly advise others to stay away. I called them to fix a broken sprinkler head and to check the other heads to ensure everything was working properly. The technician spent over an hour fixing just one sprinkler head and then told me he couldn't check all the stations, promising he would return to complete the work. I told him I would check the rest myself and didn't need him to come back, but he still scheduled another appointment without my consent. Soon after, I discovered an error in my controller and error said I had shorted wire, which caused one of my stations to stop working. This station had been fine before the technician's visit. When I called to speak with the owner about the problem and to cancel any further work, I never received a call back. To make matters worse, another technician, who didn't speak English, showed up the following week, and communication with him was impossible. Despite only approving the repair of one sprinkler head, I was billed a shocking $402 for services I didn't authorize. When I requested clarification from the owner, I was instead sent a pre-lien letter demanding $705, threatening to place a lien on my property. I ended up paying the $705, though I never approved the additional work. This company's business practices are deceptive and dishonest. Please, save yourself the trouble and choose a more reputable company. Response for Owner's response: Thank you for the response here, though I find it frustrating that you were quick to reply publicly but repeatedly ignored my phone calls and never returned them. I asked for a call from the owner when issues first arose, and instead of any attempt at resolution, I received a pre-lien letter within just one month of the service--no courtesy call, no explanation, just a threat. To clarify again: I canceled the follow-up appointment and explicitly told your technician I would handle the rest of the sprinkler check myself. Despite that, another technician showed up uninvited, and worse, didn't speak English, making communication impossible. More importantly, my sprinkler system was working fine before your visit. Right after the technician worked on it, my controller displayed a "shorted wire" error, and one of my zones stopped working. That is not a coincidence--it's damage that occurred during your service and should be acknowledged, not dismissed. Additionally, when your team showed up unannounced for that follow-up I didn't approve, they ended up digging everywhere including my neighbor's yard and breaking his sprinkler system. He called you and had to threaten legal action and you came and fixed his damage. This experience has not only been expensive and stressful but also deeply disappointing. I stand by my original review and urge others to think twice before working with this company. read more

I cracked an irrigation line while digging a hole for a new plant deep in a flower bed that is located on the edge of a terrace in a complicated irrigation zone that had suffered from low pressure in the past. I knew I could not DIY the fix, so I called OnDemand. Christian arrived promptly and not only repaired the cracked line, but discovered that the area was being irrigated by two valves tied together at the controller into a single zone. He separated the two valves into two separate zones, and the chronic pressure problem was also solved. Many thanks to Christian and OnDemand. read more

These guys are ripoffs. Do NOT hire them. They came and without even finishing work they left and are asking for extra money

After waiting for another local service that never called back, I tried this company. They were quick to call back and set up an appointment that was within a couple of days. The team that arrived quickly diagnosed my issues (fried control board and damaged sprinkler heads) and had it all fixed in a few hours. They even set up the watering schedule for me. Very good team, highly recommended! read more

Wow, I can't say enough good things about On Demand Sprinklers. First let me say that my neighbor recommended this company because she had used them and said they were quick to respond and the guy who came out, Christian, quickly realized that she did not have a sprinkler problem. He did notice there was extra water around her house and became digging and found that the water was coming from under her house. He didn't have to do that and could have just left after he checked the sprinklers. I called them on 6/28/21 to move a sprinkler head where we wanted to install a fountain. They returned my call within 4 hours and scheduled Christian to come out 7/6/21. That was awesome because other sprinkler companies were booked at least 2 weeks out. The only negative was Christian was about 40 minutes late due to traffic...just wish he would have called to let me know. Other than that...he was GREAT. He moved the sprinkler head for my fountain. I asked him why this one flowerbed seemed to be flooding with water and he quickly found a busted line that my husband had made installing a stake for a fence. He fixed the hole and even made an old pipe stick out where the lines were so my husband wouldn't hit them again. Then Christian noticed a sprinkler head not working so he fixed that. We also had some sprinklers down a sidewalk that we wanted turned down or off. What was originally only going to take an hour, did take 3 but he wanted to make sure he addressed all my concerns. I thought it was well worth the $100 per hour. Then I called 7/19/21 to check on two leaks we had under our sidewalk. Christian came out 7/22/21 on time, and found that the sidewalk installers did not cap off 2 sprinkler heads under the sidewalk and since the head couldn't pop up, water was just oozing out. He wasn't sure if he could fix them without busting open the sidewalk, but an hour later they were both fixed and the sidewalk was saved. This is one company that I am going to keep handy and so should you! read more

I with every service person I had for my house was as good as this company. They show up when they say they will or sooner, they get the job done fast, and they charge me a fair amount. I have had them replace, repair, install, and help reprogram my sprinklers over the past several years. I can't believe i forgot to give them a review until today. Kevin and the team are so easy to get a hold of and it amazes me how they can calculate the amount of water needed for each area so fast. I can't imagine using anyone else or why anyone would want to go thru calling these large companies when you can call the owner and get them on the phone. Wish everyone was this good!! read more

I had these guys out to install a backflow prevention device. They were unable or unwilling to do what I asked, which was to replace my existing in-ground double check with an RPZ device. Instead they installed a new RPZ device, above ground and downstream from my old device. This was apparently enough to bring me up to code (my chief concern at the time), but now I have two backflow devices to prevent from freezing each winter, and generally two points of failure instead of one. (Also, besides being an eyesore, it is generally known that a backflow prevention device installed above ground is much more susceptible to freezing.) They gave two reasons: (1) They didn't have the right tools, and (2) the local code requires above-ground installation of RPZs. I'll leave (1) without comment. With respect to (2) they were wrong in my case; I have since learned that RPZs replacing "grandfathered" devices may be installed in-ground. So I was somewhat ill-served, and the damage was permanent in the sense that it is now on file with the city authoritarians that I have an above-ground RPZ. I do realize that our options are limited when it comes to backflow work, as not everybody is licensed and willing to do it. What motivates me to write this review (it is now three months later) is that today they sent me a past due notice, when in fact I paid it within 24 hours of receiving the invoice, and have the Quickbooks confirmation email to prove it. On providing them with this information, they did apologize and "zero out" my account. At least their demeanor has always been pleasant and professional. read more

I recently moved into a new home in the area. We knew there was a sprinkler issue due to the inspection and some puddling in one corner. I called Kevin to see if he could come out. I always prefer doing business locally if at all possible. He sent out Christian. Really good guy, down to earth and very helpful. We went through and did some basic maintenance, checked and replaced a couple of heads. We thought the issue was resolved. A couple of days later, we had water pooling again. Kevin quickly responded to my call and had Christian back out the next morning. He had to do some digging and found where the issue was originating. I was totally prepared to pay additional for the labor. This awesome company said not to worry. Since it wasn't caught on the first trip, they would take care of the follow up trip. This is exactly why I like working with local businesses that go above and beyond in assisting their customers. I highly recommend these folks. They will take care of the issue and back it. Thanks again, me and my family appreciate the diligence! read more