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On Paws Professional Pet Services

4.9 (13 reviews)
Closed 7:00 am - 7:00 pm

Services - On Paws Professional Pet Services

Dog daycare

Dog walking

Pet boarding

3 More Services

Pet sitting

In-home pet sitting

Pet transportation

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3 months ago

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3 months ago

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1 year ago

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3 years ago

Jon and Stephanie Nelson have helped us with our Schnauzer's when we were away. They have a wonderful business!

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7 years ago

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9 years ago

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Stephanie N.

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8 years ago

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8 years ago

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10 years ago

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Stephanie N.

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10 years ago

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Stephanie N.

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7 years ago

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8 years ago

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10 years ago

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Review Highlights - On Paws Professional Pet Services

I contacted Stephanie through her website and she got back to me quickly and was able to answer all of my questions.

Mentioned in 10 reviews

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Pet Relocation

Pet Relocation

3.9
(79 reviews)

Super happy with their service. We needed to facilitate transferring a puppy from California to her…read moreowner in Texas. From our first contact with Heather to the puppy pick-up at our home (thank you driver Drew for being awesome) to the consistent updates throughout the 2-leg flight journey (Sacramento-Seattle-Houston), every aspect was professionally handled, courteous and informative. We knew exactly what we needed to do to prepare the puppy, all the paperwork needed and how to get everything done. We knew when the driver will arrive and then received updates with every stop, including pictures to show how the puppy was handling everything - right to the point when the owner had the puppy in her arms. Happy? Absolutely Would recommend? Definitely 10/10, would be happy to work with again

We used PR to relocate our dog and two cats from Texas to Chiang Mai, Thailand, and paid well over…read more$11K for the service. The communication and overall experience leading up to the final week was a lot better than the second (more important half) -- our agent Andrew was responsive, thorough, and made what could have been an overwhelming process feel manageable but they did not help make any vet appointments & we were really the ones handling the majority of the paperwork. The final week left a lot to be desired. At our pets' last vet appointment, we discovered the paperwork listed our cats as not being neutered, when they are. This caused unnecessary stress and last-minute scrambling driving all over Austin to get it corrected the day before our move. For the price we paid, we expected that level of detail to be caught beforehand & at the very least some accountability or an apology which we did not receive. We were also advised to reroute our animals' flight from Houston to Austin due to temperature concerns, which cost us an additional $500+ in boarding and flight fees. On the actual day of the original flight, Houston's temperature was only 74 degrees -- well within the safe range -- so the reroute turned out to be unnecessary. Lastly, Andrew, our agent handed us off to a new agent (who we have never spoken to) via a SINGLE text message the day before the flight without any prior notice, which felt abrupt & unprofessional during such a critical and high stress time for us & the pets. We are truly grateful that our pets arrived safely & I want to give big thanks to the Thailand team that transported the pets from Bangkok to Chiang Mai (10+ hour drive). They sent tons of photos & videos of our babies through out the drive and even video called me! Seriously saved the experience for me. After the pets were delivered safely we heard from Andrew when he was back in office asking us to pay the final invoice for the boarding & flight change. I expressed my frustrations via email & asked if the company would do good on the invoice & cover the $500 for the shear unprofessional actions that led up to the flights. We were told we would need to pay & that he "appreciated the feedback". The final stretch fell short of the standard we expected for the investment we made. Hopefully this feedback helps them improve the experience for future clients.

The Pet Gal

The Pet Gal

4.5
(107 reviews)

This review is long overdue as I have been a client of The Pet Gal for almost two years now! I used…read moreto own a pet sitting and dog walking business of my own so this review is written by someone who used to be "in the biz!" Since moving to a regular 9-5 non-business owner, I wanted pet care for our dogs during the day. I also wanted in-home pet sitting and overnight care for our dogs so as not to disrupt their routine of having us in the home. I love, love, love Susan and Dan (the owners) and their entire scheduling staff as well as their "Pet Gals and Pet Guys". When our baby was due, Susan and the entire Pet Gal team went ABOVE AND BEYOND to help us plan for her arrival. There is nothing like feeling relieved that your home and pets will be well taken care of during one of the biggest life events. They really did go way above and beyond for us, adjusting to an ever changing situation as well as helping to make sure we had coverage in case something didn't go to plan. They even sent us a wonderful, thoughtful welcome home gift when we arrived home with our new human addition. I can't say enough good things about this company. Our favorite sitters are Jason and Claudia - my dogs LOVE them. They also leave the most wonderful updates and our home is always left better than when we left it. Pre-pandemic we counted on them to care for our pets during the day, and post-vaccine, they are able to care for them during travel time. The Pet Gal team members are all properly insured, trained, and you can trust them to show up, no matter what. You may not get the same sitter each time, but you will get the same care and attention each time. I am so thankful we're clients of The Pet Gal - they are truly a wonderful company.

After TPG dropped the ball on getting us initiated in the system, they were able to recover with…read moregetting a M&G scheduled. This makes me feel a bit more at ease with going with them while we are away over the Thanksgiving Break. I will be updating this review based on the care we receive too ensure it's fair and relevant.

On Paws Professional Pet Services - dogwalkers - Updated June 2026

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