I was looking for a pattern for a custom runner and i finally found it at this store. I am…read moreincredibly pleased with the quality and style. Went to some of the high end "goods" stores closer to the sc border but was pressured aggressively by the sales person to make thousands of dollars in purchases. visited several other rug stores in the area but yasser's store was the last and final store I visited. I found exactly what I was looking for at Rug Gallery. Yaser and his associates have friendly, helpful, responsive and easy going attitudes. That counts for alot in my book especially when you're paying for quality the service should be great no matter how much you spend. I won't hesitate to go back here when I'm looking for rugs in the future.

I looked at rugs all around the Charlotte/Lake Norman area, & found exactly…read morewhat I wanted at Rug Gallery at Concord Mills. I love supporting local, small business, & selection, & customer service is the best around!

Allen from the Huntersville store sent over people to re-stretch my bedroom rug and they did a…read morefantastic job !!! It looks better now than it did when I moved in!!!

Drove 30 minutes to get to the store only to find a handwritten sign on the door stating "Out on a…read moremeasure be back at 12". We weren't going to wait 90 minutes for their return.. Not a good sign if they run their retail operation this way. .....

I selected this company to replace our floors after water damage based on my initial interaction…read morewith Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.

I had scheduled for Brian to come out to my home today for an estimate for flooring for my home…read more First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!!

Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

My wife and I visited Toney's a couple of weekends ago based on the recommendation from folks that…read morelive within my community! The store itself is really not that big, they sell tile, wood flooring, and carpets. It is a Family own business with the sons Bryan wooo poorked. trying to find a carpet in the color that we were looking for as well as being a pet resistant stain style of carpet.

What an excellent job from Toney's. We shopped a lot of companies, and decided on them. The quality…read moreand craftsmanship was superb, and the job they did for my stairs was incredible. Would highly recommend to anyone needing their flooring done!

Neal and his team were here when they said they would be, were in and out, friendly but diligent,…read moreand beyond reasonable. It was easy to see they were regular people out to help regular people. No extra charges like when you use a big company. Would definitely use again and recommend!

I found a diamond!!!…read more Let me hold it to the light for you: do you see this side? Here's Neal who is highly skilled, yet also humble. Look at this side: He provides a chill vibe, while also being super responsive and punctual. Oh! Let me turn the treasure again; do you see an experienced and fine tradesman who is also excellent with customer service? And the final shine on this fine stone? Neal had the best quote in a competitive market. We did full replacement of carpets on one floor, (and 2 sets of stairs) and LVP on another floor. They finished in 3 days and left a perfect jewel in their wake. How lucky we are to have found just such a gem! Neal and his team were an absolute pleasure to work with, and I would absolutely hire them again.

I've waited a few months to write this review, and am even happier with my purchases now then when…read moreI walked out of the store. I searched online and in other box stores for area rugs for my living room and bedroom, but wasn't impressed or wanted to see/touch the rugs before buying. Happened to find this place through yelp and decided to give it a go! Amir, who is the owner and I think always there, helped me on both rug purchases. The first was the living room. I told him my concerns/wants and he asked questions (ex- high traffic area, pet situation, etc.) and actually took the time to educate me on the different rug options. While the prices are super fair and majorly discounted, you're still going to spend at a few hundred++ for a good 8x10 or larger rug, and I wanted to know what I was purchasing and get some personal help! These aren't your Walmart quality rugs, folks, and Amir is incredibly knowledgeable. He will help you :) When I went back a few weeks later to pick out an area rug for the bedroom, he thanked me for coming back and even threw in an expensive rug pad for free! While I don't have any other area rug needs at the moment, this would definitely be the first place I went to if the need arises! Several months after owning both rugs, I can state that the quality has exceeded my expectations, I felt great about the price paid, and I appreciated Amir taking the time to help without at all being pushy. Happy shopping!

Jim was a great help in picking out our carpet. The selection was great, the prices were too.read more

Outstanding service and quality of carpet and installation. The sales experience could not have…read morebeen better. The prices are competitive with Big Box stores like Lowe's and Home Depot, but the quality is better and installation is perfect. Don't waste your time at other stores. Go here and you you will save yourself time, money and frustration. OUTSTANDING installation!

Awesome group of people to work with! I had them redo my flooring in my home and remodel and tile 2…read morebathrooms. They look amazing! I highly recommend them! Thanks Jad, Chris and Karen!

Bought a new construction house. Floor was installed Had…read moresome issues, the crew came out fixed, promptly, friendly, professional, most of all respectful. Every house is going to have there issues discount flooring will be there to help Thank Discount and Thomas

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.