Allen from the Huntersville store sent over people to re-stretch my bedroom rug and they did a…read morefantastic job !!! It looks better now than it did when I moved in!!!

Drove 30 minutes to get to the store only to find a handwritten sign on the door stating "Out on a…read moremeasure be back at 12". We weren't going to wait 90 minutes for their return.. Not a good sign if they run their retail operation this way. .....

I selected this company to replace our floors after water damage based on my initial interaction…read morewith Fred, the district manager. He was attentive, knowledgeable, and took the time to help me find the perfect flooring match. Unfortunately, after the measurements were taken and my deposit was paid, the level of communication and customer service declined significantly. Updates were only provided when I reached out first -- there were no proactive calls, emails, or messages throughout the process. While everyone I interacted with was courteous, the lack of follow-through and communication created unnecessary frustration. On delivery day, no time window was provided. After calling to check, the truck arrived unexpectedly and damaged my mailbox without acknowledgement. After multiple attempts to follow up, I never got a response or resolution. The installer returned late the next day without notice or apology, and there was still no update regarding the damaged mailbox. Days passed with no outreach from anyone at the company. (The installer/ driver eventually replaced my mailbox about 6 days after the incident) The installation was also left incomplete, with visible nail holes and unfinished trim that I was not informed in advance wouldn't be painted (Pictures of "Completed" work). To date, I haven't received any communication or follow-up about these issues.

I had scheduled for Brian to come out to my home today for an estimate for flooring for my home…read more First he arrived 1:00 for a 12:00 appointment time then it took him over an hour to measure my downstairs, when multiple other companies have measured it in less than 30 minutes. He then came upstairs and appeared as though he did not know what he was doing at all. As I was working and speaking with a client he abruptly and very rudely slammed the carpet samples next to me as my daughter directed to come into the hallway because I had to go back to work and call a client because he took forever to measure my home, but he totally ignored her and walked into my office and slammed the samples next to me!!! I will never do business with this unprofessional company ever again. I am not sure why they feel like they can disrespect someone but that is not okay ever!!! Carpets To Go you need to train your employees on how to respect potential customers and their homes!!! This is a company I HIGHLY RECOMMEND NOT EVER DOING BUSINESS WITH!!!!!! I wish I could give them Zero stars!!!!

Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

My wife and I visited Toney's a couple of weekends ago based on the recommendation from folks that…read morelive within my community! The store itself is really not that big, they sell tile, wood flooring, and carpets. It is a Family own business with the sons Bryan wooo poorked. trying to find a carpet in the color that we were looking for as well as being a pet resistant stain style of carpet.

What an excellent job from Toney's. We shopped a lot of companies, and decided on them. The quality…read moreand craftsmanship was superb, and the job they did for my stairs was incredible. Would highly recommend to anyone needing their flooring done!

Neal and his team were here when they said they would be, were in and out, friendly but diligent,…read moreand beyond reasonable. It was easy to see they were regular people out to help regular people. No extra charges like when you use a big company. Would definitely use again and recommend!

I found a diamond!!!…read more Let me hold it to the light for you: do you see this side? Here's Neal who is highly skilled, yet also humble. Look at this side: He provides a chill vibe, while also being super responsive and punctual. Oh! Let me turn the treasure again; do you see an experienced and fine tradesman who is also excellent with customer service? And the final shine on this fine stone? Neal had the best quote in a competitive market. We did full replacement of carpets on one floor, (and 2 sets of stairs) and LVP on another floor. They finished in 3 days and left a perfect jewel in their wake. How lucky we are to have found just such a gem! Neal and his team were an absolute pleasure to work with, and I would absolutely hire them again.

Jim was a great help in picking out our carpet. The selection was great, the prices were too.read more

Always great service and prices! Israel has helped me with many projects and they are always…read moreperfect!

Awesome group of people to work with! I had them redo my flooring in my home and remodel and tile 2…read morebathrooms. They look amazing! I highly recommend them! Thanks Jad, Chris and Karen!

What used to be locally owned by great family who stood with pride behind their product is now…read moregone. We had LVP put down 5 years ago and had some problems with the flooring cracking and was always fixed immediatel, now with new owners they don't care. I would have definitely gave great reviews to the Jung's new owners not so much.