First time in the store and I am impressed. I dealt with Mark in the Stihl department and I could…read morenot ask for a better service, all the way. I have a life long experience in this kind of stores, so this review is not taken lightly.

Good place. I've shopped here for over a decade, for every from tank heaters to fence poles to…read moreworkboots, shorts, and dress shirts. Always reliable. Their staff is A+; it's rare nowadays to have retail staff stay for years, and be so knowledgeable, as their's.

Friendly fast service. Came in with a flat tire. Had never been in before. Honestly did not know…read morethey were there. A work acquaintance let me know about them. Prices were comparable to other bike shop in town.

Coming from California, I was looking for a outdoor experience. Drakes was the best!! Hooked me up…read morewith a beautiful electric bike, helmet, charger and a Map. I rented it for 24 hours and rode (got lost) on the best trail (Poudre river trail). Amazing clean trail, very friendly riders (not like Cali) clean signs everywhere and shade to take a break. Thank you so much for a great experience. I will be back.

My husband and I were looking for something fun to do in Fort Collins, CO. This city has beautiful…read morebike paths. We decided to rent bikes and explore. I chose to try an e bike for the first time. My husband rented a manual street bike. It was an extremely hot day, but we had a good time. The bike store employee was extremely helpful. We were outfitted with our bikes in a short period of time. I was given instructions on how to use the e bike. Then we were off to explore. I am now a fan of e bikes! My aging knees are thanking me. If you need a bike, this is the place to go.

I've been going here for years. Bought my beloved bike, which was used but fancied up and rides…read moreincredibly well, and always take it here for service over the years - which has always been great and a great price and experience. Today, I had an amazing experience after frustratingly trying to fix what seemed like a simple issue on it's own but led to figuring out far more was wrong and thought the bike might be done with and repairs costing more than the bike was worth at this point. I couldn't have been more wrong. They fixed everything and even upgraded something and it only cost me 13 dollars. I was freaking out thinking my bike was finished and they made my day. James and Cole worked magic and were so cool through the whole process. Wish I could leave a ten star review! They deserve it.

Pretty decent shop, a lot of overpriced "Hobie" kayaks and gear, as a professional kayak guide for…read more15years, I feel the store is very lacking in accessories, and I also feel the staff is lacking in product knowledge. When asked about certain accessories, the staff's go to answer is "well let me check the Hobie catalog." I've been there 4 times, the first time just to check it out, the following 3 times I was looking for kayak things, needless to say the shop didnt have any of the items I was looking for. One of the staff members even said they dont carry pumps for inflatable kayaks, which was really weird considering over half of the shops inventory is inflatable kayaks. I'm not saying dont go there and check it out, I'm just saying dont expect solid product answers, or expect to see an array of kayak accessories.. I would definitely go to a different kayak shop first, then do proper research, then use Waterline as a convenience shop only..Outdoorsman Attic has three times the accessories, and kayaks in a shop 1/3 the size of the Hobie shop. The example I think of is, i asked the shop if they had the glue on Scotty mount accessory patches that glue onto the sides of inflatable kayaks, the staff didnt know what that was. Simple philosophy, if you call yourself a "kayak fishing shop," the staff and shop should know most things about kayak fishing. At the very least keep up with what's new on the market, and follow kayak fishing trends. In conclusion, very nice shop, lot of inventory, staff is lacking in product knowledge, shop has minimal accessories, no kayak rentals, or guide services.. lame

Fabulous experience. We purchased a used Hobie Sport and there was a mix up on the Mirage Drive…read more They shipped out correct item and paid return shipping for incorrect item. Had the item in two days. Great customer service. Can't ask for better.

This is my 2nd visit to the store (which indeed has great merchandise), upon which the store was…read moreclosed when its hours of operation indicated it should be open. Advice: actually be OPEN when you say you're open. Ridiculous!

We stopped in during a sale and bought a set of cleats for my daughter. They went out of their way…read moreto help make sure it was the right set and the fit was good and the use was what they were designed for. We try and frequent local business when possible and a company such as this makes it a pleasure as they are very responsive, fair with their pricing and the customer service is amazing.

Johnny did a good job finding the part needed to fix my Bianchi front derailer. He had to adapt the…read morespring using another piece because the bike was older. It was done in one day.

I was in a bind while traveling and BNW was able to get my bike in the stand and repaired while I…read morewaited. Highly recommend. Plus, they have a great designer for their merch. Bought a shirt and a water bottle in the short time I waited.

Stop in here about once a week on Thursdays when my week ends just to see what deals they've got in…read morethe case. So far been very lucky and scored 2 S&W snubnose .38s for around $300 each. They're good with transfers however the first one will get you for $60 which is insane makes you not wanna buy online and I get that point but still it's had me turn away from buying some guns online because of that. Plenty of employees, managers nice, they could be a little more competitive with their ammo pricing and there's get my bussiness there.

Offered me $400 for $1,500 rifle. Made some bs about how they get parts cheaper so it's not worth a…read morelot. Took it to a pawn shop down the street and they gave me $1,000. The guy must've been a used car salesman once upon a time.