Jose was super friendly and honest !…read more I called twice on different occasions to ask a few questions. He was not at all rude or unpleasant. I was worried that maybe I might have an issue with my brakes on a recently used purchased vehicle. He offered to take a look for no charge This made my day, one less worry to worry about!!

I can't say enough about these people. My husband needed his window fixed. He went by for an…read moreestimate and the owner said he'd order the part right away. They made a plan for my husband to come back on Saturday at 9 AM. He did and discovered that the owner came in just to do his window repair and it took him about 45 minutes. What great Service and Care!

The crew at Urban Automotive is my go-to pit crew. From oil changes and brake jobs on everyday…read morevehicles to more intricate repairs--like control arm replacements, head gasket repairs, and even complete engine swaps--their value, workmanship, and reliability are unmatched. Run the numbers against any other auto shop, and you'll quickly realize this place is a hidden gem. I almost feel bad that I haven't posted a review sooner, because I've been personally referring my guy there to friends and family for years. I'm responsible for managing our fleet vehicles, and I take them to Urban Automotive whenever I can. They've earned my trust, and when it comes to keeping vehicles reliable and on the road, that says a lot. Highly recommended!

Chris has done 3 jobs for me, engine to suspension. He is a consummate professional. Transparent…read morequotes, quality work, and a gentleman. He always informs you if he finds something else while wrenching, explains the urgency and lets you decide.

The guys are North County Auto are THE BEST auto shop in town. I switched to them a few years ago…read moreafter being ripped off by another shop up the block. They are honest and fair on pricing, and make you feel comfortable the second you walk in. I encourage anyone looking for a trustworthy mechanic to give North County Auto their business.

The quality of customer service over the phone was below par. I called in just to see if I can get…read morea rough estimate and the guy couldn't even do that for me

Excellent service for my Lexus hybrid. Very fair pricing and cool dudes! Will be back in the future.read more

William and James did a fantastic job with replacing the hybrid EV battery in my Lexus CT200h f…read moresport. They also dropped the car back off to me (for a reasonable fee since I'm over 30 miles away). James gave great tips for battery maintenance during the drop off and William was really responsive whenever I reached out. Very affordable pricing & great customer service! Highly recommended for any hybrid needs

David and Gustavo were both very professional and have great customer service skills. Quick…read moreturnaround time too! Highly recommend

Amazing service for my 2016 navigator very efficient and the techs are knowledgeable they also…read moredon't recommend things your car doesn't need Alejandra help explain the whole process Would recommend

I called regarding Ev battery for our Prius, I received the best customer service, Chris rebuilt…read moreour battery & did a great job, he gave us an honest fair price. The car was done in 1 day. I was so impressed with Chris, he's so knowledgeable & proficient. The car runs great now. I definitely recommend him.

I will be meeting with Chris on the 8th of August to diagnose my car's issue.........read more

As Prius owners, there is nothing scarier than the "Red Triangle Of Death" or that wonderful sudden…read moreloss of engine power on the freeway. This time I had the second scenario happen to me on the way home. As a NASA & Jet Propulsion Laboratory Engineer i have worked on a wide array of instruments, components, and even entire spacecraft like the Mars Rover, but I am embarrassed to admit I have no idea how to fix my Prius when it has a problem. The great thing is.... Valentine does!!! That's why I only trust Valentine and his crew to diagnose, troubleshoot, and repair my vintage 2007 Toyota Prius. It has 200K miles on it and I am hoping to put another 200K on it with Valentine's help. This time it was a bad fuel pump that was damaged after I ran out of gas and tried to start the car several times. Now, let me ask an engineering & design question. Would you integrate the fuel pump inside of the fuel tank so that when (not if) the fuel pump fails, you have to replace the entire gas tank assembly?? After all... this is not rocket science!!! Who designed this??? Valentine was very accommodating and explained the problem and the solution to me before any work started. This makes any customer confident that he brought his vehicle to the right place. I highly recommend these guys to work on your hybrid vehicle.

Needed a quick diagnostic and repair. Got the red triangle on check engine light on my Gen 2 Prius…read more They were able to attend to my car on short notice and fix the issue. They were forthright with what it would take to repair the car and the cost. It was a little more than I would've liked to pay, but they got it done right away and even pressure washed my engine compartment. I recommend the shop. In my experience, they are honest guys.

This place exceeded my expectations! I came in for a new hybrid battery, and they helped me every…read morestep of the way with a smile. They were extremely knowledgeable, honest, and professional, and they gave me an unbeatable warranty. I'm so glad I can drive away knowing I won't have to worry about my battery for years to come. Highly recommend these guys! :::

Super amazing service from these people. Very polite and eager to help. Definitely felt at peace…read moreleaving them my car to fix my hybrid battery. This is my 3rd time coming back and they do honor the warranty they offer. For how expensive these services can be, they offer great pricing. I noticed they have their bachelors degree in electrical engineering when I was waiting in their lobby, so obviously they know what they're doing, and experienced. I definitely will be back for service in the future! Thank you so much again! Very satisfied, check engine light so went away and didn't come back on. Helped me pass smog check at $60 instead of $350! Very happy !

Owens gives the best treatment in all aspects of car repair. Oil changes..piece of cake. They…read morecheck your tires, add fluid when needed and make sure you are safe on the road. Great personal service, pretty accurate quotes on repairs.

I would not recommend this shop to anyone. They completely failed to disclose a diagnostic fee…read moreupfront, which only showed up after they diagnosed the problem with my car. When we questioned it, they insisted they had told us the price beforehand--which is simply not true. This kind of lack of transparency and honesty is unacceptable. Customers deserve clear communication about costs before any work is performed, not surprise charges and then being told they were "informed" when they weren't. They even stated they recorded my phone call with them without letting me know. Then when asked to hear the recording the salesperson Anthony stated " we would need the owners permission to listen to the recording" still waiting to hear from the owner. Very disappointing experience. I won't be coming back, and I suggest others proceed with caution.

Rick & his crew did a great job! If you need a smog, I…read moredefinitely recommend you bringing your vehicle here! Very reasonably priced too! Ron Z.

1 star. Do not bring your car here…read more I brought myJeep SRT8 in for a valve cover, oil pan, and crank seal job on 5/8. Got it back 5/13, five days for a two-day quote. It was smoking before I even got back to work. Oil dripping onto the headers. Returned it same day, they re-torqued and sent me home. Still smoking. Dropped it back off 5/14 at 3:10PM. Picked up 5/15. Two lights from the shop my transmission started slipping hard in second gear. Turned right back around. Owner Ricky confirmed the slip on a test drive. His first question was whether I'd done aftermarket work to the transmission, trying to make it my fault before we even got back to the shop. Plugged in a scanner, found an old unrelated stored code, erased it, drove it again. His conclusion: "I don't know what to tell you." I pointed out the transmission was perfect at drop-off. He got angry. Said no one drove it, they only idled it. Then offered to pull camera footage as proof. I said let's go watch it right now. He said he had other things to do. This happened in front of my fiancée and two of his own employees. No intake paperwork was made when I returned the car, no mileage logged for the exact period the transmission failed. What I can tell you is the mileage on my car does not support the story they're telling. A certified third-party inspection from the shop literally 150 feet away documented my transmission passing with zero issues the same morning I dropped off. The oil pan job on the 6.1L HEMI also requires physically moving the transmission for access. They did something and when confronted with the proof, they dodged cameras and kicked me out. BAR complaint filed. Small claims next. Update "Response to Ricky, thank you for responding publicly this actually helps me significantly. You identified yourself here as "Business Manager." When I asked you in person for the owner, you said you were in front of witnesses. That is now publicly documented. Regarding the OBD codes : the stored code found was a historical "lost communication with TCM" event. That is not a transmission mechanical failure code. It is entirely unrelated to active gear slipping. Any qualified technician or BAR investigator will confirm those are two completely different things. Regarding the SRT8 being driven aggressively: on the morning of my drop-off, another shop conducted a certified digital multi-point inspection of my vehicle. 31 of 33 systems passed. Transmission was in the green. The only red flags were the exact leaks I hired you to fix. That inspection is timestamped and on record. A performance vehicle with aggressive driving history does not pass a certified inspection hours before drop-off and then suddenly fail two blocks from your shop after picking up You stated the transmission was not touched. The 6.1L HEMI oil pan job requires the transmission to be lowered for access. It does not need to be fully removed to be disturbed. You also claim no evidence exists linking your repairs to the transmission failure. There is also no intake paperwork from my return visit, meaning no mileage baseline exists for the exact period the failure occurred. That absence of documentation benefits only one party, and it is not me. Your building advertises transmission services. You told me to my face you don't diagnose transmissions. Thank You Sir