I needed help moving office furniture in downtown Seattle for 8-9 blocks. On the Go Moving was great from the first phone call requesting service to the pickup and delivery of the furniture. The crew was professional, friendly, and considerate of all pieces (5 desks, 7 chairs, 7 filing cabinets, 2 tables, and a refrigerator). I highly recommend the company for any moving needs. read more

I rarely leave negative reviews, but this experience was bad enough that others deserve a heads up before booking. On The Go came recommended by a friend but ended up being by far the worst moving experience I've had. My wife was 8 months pregnant and I hired movers specifically so she wouldn't have to deal with the stress of moving. Instead, the crew showed up nearly 4 hours late and was clearly underprepared. We had been up early, packed and ready by 9am, as the crew was supposed to arrive 9:30-10am. They arrived at 1pm. I had to reschedule elevator bookings at both buildings four times, and my wife missed her window to rest and eat. Not exactly the "easy move" I paid for. The quoted job time was 3-4 hours total. Loading a small one-bedroom alone took 4 hours, largely because one of the two movers was clearly inexperienced and required significant rework throughout. I understand people have learning curves -- I just don't think customers should absorb the cost of on-the-job training. I watched him smack my expensive things on walls and the floor with little care. At the end of loading, the crew asked to stop at a fast food restaurant. I had already flagged the time crunch multiple times. We ended up skipping the meal but it came across as tone-deaf. Unloading took over 2 hours despite a verbal promise of 1 hour -- and that's with me actively helping. Total time: over 6 hours to move 15 minutes away. The last time I moved with the same belongings (Seattle to Kirkland), a different crew finished in under 4 hours, including the time to transport, and with zero damage. Several irreplaceable items were chipped or otherwise damaged during the move. When I raised it with the company, I was essentially told there was nothing they could do, but they offered to mail a $25 check. That was nearly a month ago. No check has arrived, despite multiple follow ups. The company did offer a partial discount on the move after I followed up, though it took several weeks to receive it. I appreciate the gesture, but it doesn't come close to addressing the full picture -- the delay, the damaged items, the time lost, or the stress added to a situation that was already sensitive. All of that could have been solved with proper planning and training. This was just not a good experience from top to bottom. read more

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This is not my first time using OTG Moving. In fact, I have had reason to use them multiple times over the past 10+ years and have referred them to several of my clients, family, and friends. I love OTG; they are friendly, prompt, and professional. Just as before, the movers showed up on time and ready to work! They had my items packed with care and were on their way to my new location faster than I anticipated. When they arrived at my new location, they unloaded everything in an organized manner and even helped assemble some of my furniture. Thanks OTG! Worth every penny! read more

OTG Moving -- they were truly remarkable! I cannot believe how much they accomplished in one day, including a ton of work not in the original bid -- and for a very reasonable price. Each of the 5 employees who arrived to move 20 years worth of belongings in my 3000 ft home were professional, incredibly kind, and worked his tail off! They barely took a break over the course of a 9 hour move! Everything was treated with kid gloves, carefully wrapping and gingerly transporting items of value as well as total junk. They treated it all the same -- as valued possessions. I HIGHLY RECOMMEND On the Go Moving for your next move... you will not be disappointed. read more

On The Go was pivotal in my relocation. my girlfriend at the time and I bought a home and had to move from TWO different residenceS. one in Bellevue and one in North Seattle all the way to White Center. Scott at On The Go Moving was pivotal with organizing two teams to go to both residences, have the man power and logistics in place to create a seamless move. I've used moving companies in the past and this was the only one that asked the qualifying questions to ensure my money and time was saved. They truly look at it from an ROI standpoint on both sides. The more efficient they are, the more moves can be executed, with that, the more efficient they are, the less cost hits the customer. The formula is simple, the customer service is lights out and the care they take with your belongings is unreal. They even were able to store a piano I had no room for and gave me a discount. I can't say enough good things about this company. If you are shopping for one, go with them. They truly do everything the right way. The integrity and innovation that goes into this moving company is amazing from an outside perspective. Thanks again for turning a nightmare into a dream. read more

I packed they moved. I was pleased with the efficiency from Inquiry to conclusion. Moved from a 1 bedroom in Mukilteo to a 1 bedroom in Interbay on a Friday, completed in 4 hours. From the minute they arrived until the last item was deposited they were efficient polite and helpful. read more

On The Go Moving & Storage were TOPS! Very professional, very responsive, and provided Excellent service AND follow-up! They came same day I called and switched my large furniture from upstairs to downstairs, then the downstairs to up and helped arrange everything with all pieces back into place. They were Incredible and also polite and Kind! I am so glad to know this business and will always use them. read more

the move took a lot longer than originally stated. Movers were one hour late but they should have sent three people instead of only two it would've gone much faster. One of my chairs was broken and the company is offering me $20 to chair which I will never be able to amount of money. Very disappointed and upset. Will not recommend further. The two guys who were sent to worked hard but it still took a long time and they were also unhappy that they were only two of them. read more

If you are looking for movers, do not hire them, DO NOT HIRE THEM if you want to be stress free about moving. Super unprofessional, extremely rude, and don't care about your furniture. Damage all over and they didn't want to do anything about it. I repeat anyone but them for your moving. read more

We had a fabulous experience with Jackson and Ricardo they performed miracles getting everything on the truck and were so easy to work with. They know their stuff and they have a great work that work ethic. We greatly appreciate the hard work they put into this job. A five-star-plus rating would be appropriate for this job. read more

V dishonest. First they came and threw a fit for my stuff not being ready. Then they graciously agreed to pack my stuff at a "discounted rate". But the office manager flatly denied of offering any discount. So this is a not an honest provider. read more

We used On the Go for our move earlier this month. This was our first time using any moving service and we would definitely recommend to others in the area. I requested a quote on the website and within the hour someone called and got us scheduled. On the day of our move, their truck couldn't make it up our steep driveway due to snow and ice. All of the staff were communicative and they were able to schedule us again for the next day. The movers were great, very quick and they wrapped our furniture so it didn't get damaged. Thank you all for your help. read more

Awesome work done , they were fast and very down to earth. Never complained about the work . I'm Using their services for the 2nd time and I'm Very happy. read more

Our experience with this moving company was disappointing! - The crew arrived with incorrect pickup and delivery instructions, requiring us to text the driver the correct details. - The initial estimate was for 4 hours, but the move ended up taking 7.5 hours. - While the 3 man crew was friendly and hardworking, they were also booked for another move at 1:00 PM, which led to them rushing through the process. This resulted in damage to furniture, art frames, and a broken lamp. - The lead mover had to call the owner to inform him they couldn't make the 1:00 PM appointment. The owner seemed upset, and the lead repeatedly commented, "I guess I'm going to get fired," which created an uncomfortable atmosphere. - Management underestimated the time needed to transport items from the truck to the elevator, into the apartment, and to unwrap everything properly. Overall, the experience was frustrating, and cannot recommend their services. read more

The truck crew showed up on time and were very professional and polite throughout the whole move. They took the time to wrap and box anything we forgot and never complained about moving heavy garage items. I would absolutely recommend On the Go Moving to anyone! read more

Alejan, and David were exceptional movers! They took great care of the furniture very well. I had a couple of antiques and they arrived at the new home in perfect condition! They removed a shelf with their tools and it worked out perfectly. The attention to detail was perfect and they work fast. It took half the time I was estimating! read more

After a few months of having my belongings stored in their warehouse I relocated and I cannot imagine the transition being faster, smoother and actually super fun if I had done this on my own. My truck was loaded the night before, it was ready to go in the morning, they arrived 15 minutes earlier and they were constantly communicating updates to me, including "on the way delivery" These guys showed up with the greatest attitude , friendly, respectful and dynamic. My crew was Alex, Shayenne and Jesus! They were a breath of fresh air to work with! They completed the unloading and assembling process in the estimated time , all my floors and white carpets were protected, nothing came broken, from mirrors to big TV screens'. They get every single star I am giving them! I would use On the Go Moving and Storage services in the future if I ever need help with this again! I am grateful pleased! -Aileen Day read more

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The movers were professional, helpful, prompt, and went the extra mile to make the move the best. Even when the furniture presented an extreme challenge with my third floor stairwell. They are the best and I recommend them over and over again! They were great! read more

On The Go Moving did a wonderful job of moving furniture with short notice, careful moving, and wonderful people. Thank you.

This is the second time I have used this company and both times they have been wonderful. They move quickly but carefully. The movers were nice and respectful as well. There was a midweek discount which was helpful but even without it, the cost was not bad for the three hours it took to move a one bed apartment. read more

First time using their services, and I was very happy; the crew were kind, respectful, resourceful and professional, and it was a pleasure to work with them. They were able to navigate unexpected situations with calm and found solutions. Due to the size of the elevator in the new place, I had to take some of the items in their storage and that was very helpful. I felt supported and cared for. I would recommend them and work with them again. read more

From booking to completing the move On The Go moving handled things like pros. McKenna was extremely helpful laying out the pricing, expectations, and answering any questions I had. Akbar, Jordy, and the rest of the team were great on move day. They showed up on time, worked quickly, and handled packing/blanketing all the things we'd forgotten about. I've had movers before that worked slowly, damaged things, required my participation, and had odd/unexplained charges. On the Go comparatively was perfect! I would definitely use them again! read more

It is going to cost as much as the packing/moving services to replace or repair the items destroyed or damaged. I hired On the Go for packing/moving services to help with a move within the same apartment complex. The movers were nice and the booking process was smooth. Given the very short distance of the move, I went with the basic insurance but their coverage is paltry. They damaged a $1400 computer monitor beyond repair and only offered $15 for it. A wooden desk, filing cabinet, and outdoor table all have noticeable scrapes and damage. Other items were broken that were not well-packed and I'm sure there would have been more damage if I hadn't unpacked everything either the same day or the following day given the way that heavy items were packed in with delicate ones. Cables were also packed in different boxes from the items they went with, which has led to a lot of guesswork over which cord goes which what electronics. I moved across the entire country last year and didn't have this much stuff destroyed or damaged. The damage wasn't apparent until after the movers had left. Even though there was decent service, this was overall the most disappointing experience I've ever had with movers and I will not be using On the Go again. read more

On time, team was polite, organized, made the move easy and timely. Would highly recommend for local moves. read more

They are amazing, this is my 3rd time using this company. They are quick, reliable, efficient and reasonable.

We had an outstanding experience with On The Go. We had a split move with some of the furniture going into a storage container in our driveway and other items being moved to an apartment. The crew took great care to warp the items going to the container as well or better than the ones being moved. I will definitely call On The Go when our remodel is complete and its time to move back home. The final cost came in very close to the estimate, so no complaints about being low-balled from us. read more

Great team, easy to schedule, on time, reasonable price, friendly and careful. We would definitely recommend them!

My company has been using On The Go Moving & Storage exclusively since the company owner was so impressed with a very complicated personal move they did for her, moving 4 people to multiple locations in a single day that included storage units and a dump run. Our most recent move was a simple one, made more complicated by some last minute rules imposed by the new lessor of an office in Northgate. Once again, however, On The Go was on the ball and made the necessary changes with professionalism and grace. On the day of the move, the guys with the truck were on time, respectful, and friendly. They picked up the contents of our new office quickly and efficiently, then got us all moved in at the new location in just minutes over what it took to load the truck to begin with. Personable, knowledgeable, and efficient, they more than earned their tips (and I wish it could have been more). I've never been happier with a company than I am with On The Go! Thank you for making my least favorite job function quick and easy! read more

Avoid at all cost. One of the movers showed up high and hadn't slept all night. I found him in the kitchen eating our food and had to ask the manager to send him home. Multiple items were scratched or otherwise damaged. I also made the mistake of storing some items with them. Only to later find out that I would have to wait a business week to access my storage. The kids answering the phones couldn't care less, are rude, indifferent and unwilling to help. AVOID read more

Had a fantastic experience with this moving team! Scheduling was a breeze, they were punctual, and the pricing was fair. The movers were so friendly and handled our belongings with great care. Highly recommend! read more

Greatly appreciated Hector & Salvadore's assistance to load up a Uhaul & separately transport donations to Goodwill/Salvation Army and/or Disposal. Very hard workers, careful with insides of home, respectful and listened to our instructions for moving. Went above & beyond to carefully wrap & pad furniture. Always a positive attitude throughout! Great company for local moves, very dependable. Great value. Third time we've used them. read more

Good communication while setting up - very late to show up without any communication (I finally called in and they found the crew). Efficient and friendly, not equipped with tools to take the tv off the wall so we had to deal with it separately. A couple of low key damages, but they also managed to get some large, heavy items into a small space. We really liked the crew, they did have another person show up who smelled highly of pot - could have been from a different day/time, but is probably not a great way to make you feel secure that things will be handled well. Really thought they did a pretty good job, but would encourage employees to have clean clothes available. read more

I have used these guys a few times in the past, the service was okay, and it didn't come into my mind again until recently. We have recently moved into a new office building, and we started to notice our dumpsters are always full for some reason. I run a software company, so as you can imagine, we have routine trash and that is about it. We were annoyed enough to decide to install a security camera aiming at our dumpsters. And sure enough we caught these guys driving their trucks at the end of their run dumping into our dumpster. Needless to say we called the company and told them to knock it off. They sweared up and down and told us it would never happen again. Then on December 8th, 2019 this happened. These guys not only broke the locks we placed on the dumpster, they proceeded to tear off the fiber glass lid altogether. I have some screen captures loaded here. Here is the actual footage https://www.youtube.com/watch?v=-o_uccXqDoI&t=238s When I called Jason Sexton the owner of the company, he wasn't at least surprised and more or less told me to F-off. Adding insult to injury, told me to call the cops if I wanted as a dare. We did. Just think twice before you do business with a company that has no ethics. If you are going to be asked to pay for a dump fee, ask where it is really going to. As an aside, Yelp has already tried to remove my review once. Let's see if they try again. I totally understand they get their revenue from businesses and NOT the consumers. read more

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Working with On the Go was great. Excellent communication. I received an email and phone call before the scheduled arrival time. I then got a call from the driver that he was leaving their office. Moving is stressful enough but I never was concerned that they would not show up. The movers, Rene and Parker were very polite and friendly. They wore their masks the entire time. I thought they were very careful with our boxes and furniture. The amount of time we requested was plenty and I was charged what I was quoted I will use them again. Update: we used On the go again In late August to move back to our house. It was the same excellent service for scheduling, communication, follow up on the day of move. They were on time, efficient and very polite. I highly recommend them. read more

I used this company once before and had a good experience. Today it was a disaster. I contracted with them to move two pieces of exercise equipment from the second floor bonus room of my home to the garage. I explained it was tight coming down the stairs. Did they listen? NO. They gouged and scratched a stained fir door and door jam. When I called to discuss what happened the person answering the call was dismissive and when I asked if they were going to call me back this afternoon to discuss how the damage would be corrected, I was told they didn't like my attitude. Well, I didn't like the damage done to my home. Additionally, they didn't pay attention to the BOL and loaded the equipment on the truck even though I clearly told them when they arrived that the equipment was being moved into the garage. So they then had to spend time unloaded and moving everything once again. read more

We recently moved with On the go movers. I would not recommend them because the boxes were dumped randomly. We had labeled 90% of the boxes and directed them where the boxes should go, but please look at how the boxes were stacked right in front of the door. I would think it is common sense to not block a door when you stack boxes. Across all rooms, boxes were just randomly kept right where you enter, we had to move a great deal of boxes just so we could enter / walk around. Clearly we weren't working with professionals. Our walls ( stairway) has bern scratched mostly due to negligence. I would NOT recommend them at all. read more

TL;DR On the Go damaged 9 pieces of our furniture, then played the "you paid for the bare minimum insurance so all you get is a pittance" card. This is unacceptable. On the Go's competitors will likely actually take care of your furniture, or work something out with you after the fact. I know because I have used other companies. If I could give a 0 I would. Do not use this company for your move. This review is coming from someone who has moved 9 times in the past 20 years . . . so I have some experience in this area. In the previous 8 times, I have had a total of two items broken, and the moving companies bent over backwards to replace the items. Not with On the Go Moving. Furthermore, On the Go Moving gives you three insurance options, which is a new phenomenon to me, but I took the minimum in good faith that they would take care of our furniture. The other two insurance levels would cost more overall for the move, placing On the Go's pricing in line with their better competitors. But, I figured if I had 1 or 2 items that were damaged, then I would be OK with that. Yes, I know, lesson learned. You get what you pay for. This logic would have worked out, except On the Go was arguably negligent with our furniture; they wrapped very few items in blankets or anything and seemed to be in a hurry. They caused damage to one of the thresholds of the house we were moving out from (pictures of the most egregious damage is included) and now my recliner, which was hard to find, needs to be replaced (also pictured). I should have withheld payment, but I did not, thinking that I would be taken care of. Once I had settled up, On the Go basically said that since I got the minimum insurance all they owed me was a fraction of what the damages were worth. Again, if it had been 1 or 2 items I would not be making this review. But 9 items? So I tried to work out at least some level of refund as a customer service engagement, rather than an insurance discussion. No go. I was told that the owner (this guy - https://www.linkedin.com/in/seattlemoving/ ) does not do refunds, even partials for customer dissatisfaction issues. To be fair, they have communicated to me that they will fix the threshold, but as far as my furniture is concerned, I have to deal with the damage or replace my furniture with my own money. Lesson learned. Do not use this company for your move. read more

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We used On The Go Moving to move our household items. Numerous times through out the move the movers angrily argued with each other. At the end of the move, the last thing they needed to was put the master bed together. The Mover was in a hurry, argued with another guy about how to put it together and managed to break 3 of the 4 drawers. Pretty unfortunate. Excited to get my $77 reimbursement for a $1000 bed frame. read more

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I used this company for my last move, I was moving from a single one bedroom apartment and had sent photos of all items in advance. The move in and of itself was fine, however when they were done, I was charged $1,500 instead of the $750 I was quoted. The technician said that there was nothing he could do, and I called 5+ times after to speak to a manager and never received a call back. Would highly recommend no one uses this company. read more

Joe and Riley called about half an hour before arrival time to let us know they were on schedule. They were very respectful and worked hard - in a drizzling rain! They loaded a storage POD and a trailer we are taking to a second home. We are having a second POD delivered next week and we are going to ask for Joe and Riley again. read more