Jessica, John + the team are incredibly wonderful to work with. This is the place to go for a…read morecommitted staff, quality work, honesty + friendly service. What else could you ask for?

I decided to take a chance & bring my car to Hometown after someone recommended them to me because…read morethey are closer than the mechanic that I normally go to (he is great & I never have to spend a fortune with him). I had them look at my car because I've been hearing a loud cracking/creaking sound coming from the front. They look it over & told me it was my struts & shocks. I paid over $1,800 to get them replaced. When I picked my car up, it was still creaking; same sound. I let them know & they told me to come by & take a ride with one of the mechanics. He heard the noise clearly within the first 5 seconds of me driving it. I brought it back for them to look at & they told me that they "accidentally" put the wrong part in my car. They then replaced it with the correct part; great. When I picked my car up for the second time, the same loud cracking/creaking sound was happening. After I sent videos to them from my dash cam (which has the date & time on it) and from my phone of me pulling into my driveway (both in which you can clearly hear the LOUD creaks) I went to the shop and spoke with Jess. I told her that I was extremely upset and frustrated because I just paid almost 2k to get work done on my car that it didn't need. She was very sweet & we worked out a full refund. I will give them credit for that because the situation was handled very well. They knew that I would not be bringing my car back to them and had plans to go to my main mechanic to get it fixed. They told me "We really would love to know what the issue is with it. Please keep us updated when you find out. We are so so sorry about our mistake". Considering how well they handled the situation & how kind they were to me about it, I decided to give them another chance to listen to the sound & get the issue fixed. I dropped my car off for them to look at yesterday. While my car was getting looked at for the third time, I ask them for a quote for a battery replacement on my boyfriends car (the one I have been driving while mine is in the shop) because it won't start without being jumped. They sent me a quote. I accepted & they told me to bring it to them this morning at 8 AM to get it replaced. They texted me a couple hours later about my car, telling me that they heard noises coming from the back & a slight noise coming from the front & I would again need to drive with a mechanic so I could "mimic" the noise. They told me "We had 4 people drive your car & no one heard the creaking". Feeling very frustrated yet again because everyone that I drive with hears the noise and they were heard clearly in the videos, I called my main mechanic and told him about the issue. He immediately reassured me and mentioned a couple things that could be causing it, which Hometown never even thought to look at. I decided to text them back & thank them again for looking at my car, but told them that I would not be going through them to get this problem fixed. I asked them to leave the key in my car (I had my fob to unlock it) & I would be there after work to pick my car up & be back at 8 AM today with my boyfriends car to get the battery replaced as planned. They responded with "ok." When I went to pick my car up from their lot after work, my car was UNLOCKED WITH THE KEY INSIDE. That is extremely frustrating & upsetting especially with the amount of car break ins in Portland recently. Regardless, I still showed up this morning with my boyfriend's car to get the battery replaced because he needs it done. When I walked in the door, the owner looked shock. I told him that I was here to get the battery replaced. He said to me "I know what you're here for. I just didn't think you were going to show up" even though I told them I would be there in the morning. He then processed to tell me that he is not going to change the battery in my boyfriend's car because I was denying their services. He was extremely rude & basically accused me of trying to get free services from them. They were fine with giving me the refund & me bringing my car to a different mechanic to get the issue fixed at first, but since I brought my car back for a third time & ultimately decided not to have them work on it, they deny my boyfriend service just because I'm the one bringing his car in? They wasted my time by having me drive down this morning when they knew they had no intention of replacing the battery. I don't have any faith or trust in them to fix the actual issue with my car & was not going to give them any more of my money to fix something on my car that they think "might" be causing the noise. I do not recommend Hometown to anyone. Not only are their prices ridiculous, but the mechanics don't seem like they have any clue what they're doing. Stay away! The attached videos are from the night I picked my car up for the second time... after they put the correct part in my car. If they can't hear that noise when they drive it, they need to get their ears checked.

APEX, Jimmy & his team are truly the best!!! They did an amazing job detailing our car, leading to…read moreit winning "Platino award" at a national show!!!!

Superb job on my cooper club. Perfect detailing. Wonderful…read moreaccommodating team- good people . I highly recommend this great shop. They answered their phone and scheduled appointments in a flash. A great pleasure to work with Jimmy and his team.

I brought my Prius in to repair a cracked bumper. Santostefano exceeded my expectations throughout…read morethe process! The drop-in free estimate was reasonable, scheduling was easy, and the repair was done on time. Original parts were used, and the car looks beautiful! I was also so impressed they thoroughly washed the car inside and out. I'm so thankful for an honest, fair, pleasant experience here. Excellent work and service. I highly recommend them!

Recently had work done by the team at Santostefano Auto Body and couldn't be happier. Sabrina and…read moreAdriana were extremely professional, knowledgeable and accommodating. I highly recommend their shop, and will use them in the future.

The car wash does its job! The unlimited car washes are great for the winter with the salt build up…read morein New England. Keep the rust at bay and the car clean

I usually go to hand wash car washes but I was desperate for a wash. I decided to go to this…read morelocation which has polite employees and a beautiful setup . However, my car wasn't cleaned after two $20 washes . I got all the way home and noticed my car was still dirty so I went back and they let me back through for free and still no difference. I asked the guy if he had a rag and explained that he didn't have one and that I would have to call to talk to the manager the next day. Hence, the phone number provided doesn't even work.

Highly recommend East coast Auto glass! Don't look anywhere…read moreelse ! A tree fell on my car during a thunderstorm and it was so stressful trying to look for a place that could fix my windows. East coast Auto was referred to me and they made the process extremely easy. They got back to me fast ! The entire process was so easy. When you take your car to a auto shop you are thinking your car will be there all day but nope not here! They had my car ready within an hour. Extremely professional and kind. They have a costumer for life !

Everything about this was awesome. Great company and owner, cares about what he's doing, puts in…read morethe right time, and gets it just right. It's great to find a company that puts so much attention to detail into their work. Highly recommend.

Great repair for a very reasonable price. Pictures speak for themselves. Beautiful job. Thanks…read moreRich

Back in June we got hit by a deer running full bore into the side of our Prius. There were dents…read moreand creases from the front wheel well and door from handle right down to the rocker. We considered contacting our insurance company but ultimately decided to bring it to Rich for an estimate. The price was right so he took the car in on Tuesday. Well, we picked up the car to.day and we were amazed at how well the repair came out. If you never knew what happened you would not suspect a thing. It looks great! Not only is the repair better than expected but he did exactly what he promised, on time and for a very reasonable cost. Highly recommended!

I called Victor Auto Body after another shop told me that I needed to change my back brakes and…read morerepair my muffler due to the noise my car was making. Bill had me drop my car off to fix it. He ended up calling me and asking why I thought those were the repairs I needed and told me what was really needed. He was able to get the part same day and get me back on the road! I'm very happy with the service by Victor Auto Body and that will be my new mechanic from now on!

While the body work that was done on my car was good, the car was returned to me with bird crap on…read moreit and coated in pollen, but the inside was vacuumed . IMO, the customer service /communication was awful. What should have taken a week (10 days ...tops) to repair the rear quarter panel, took 17 days! To be fair the insurance company shares in some of the blame here too. But Victor's never bothered to call me with an update, I always had to call them and ask for one. I didn't feel as if my business was valued or respected. I'll never return!

This place sucks donkey balls. None of the self service equipment is maintained, it works half the…read moretime. The auto wash doesn't do what it's supposed to, this is the second time I've come thru and as soon as my car is dry I can see dirt everywhere that should have been washed but was never touched. I shouldn't go thru a car wash and still be able to see the wiper pattern on my windshield.

Customer service tonight was outstanding. I was concerned about my rims and Dave made sure they…read morewere squeaky clean and sparkling. Much appreciated!!