It's a cute salon. And the owner is very nice. Front desk staffer was also sweet. But reflecting…read moreback on how my appointment went, it wasn't what I had hoped. The girl who did my color just didn't do what I wanted. And I could hear her dismay when she pulled out my foils in the sink. I was left uncomfortably in the sink for about 30 minutes while she tried to discreetly consult with the owner about how to remedy the situation. The issue was I wanted to be blonde! I was there for a color correction. But instead of tipping out my ends, she just did regular highlights, leaving out the ends instead of foiling the whole length of the strands. The stylist seemed rushed because she hadn't allowed herself sufficient time for my appointment so at the end, my hair cut was rushed and not what I wanted. I did come in for a 10- minute appointment prior to my actual appointment for the stylist to meet me and find out what I wanted to do and honestly I should've known then it wasn't going to go well...she basically said there wouldn't be enough time for her to make me blonde in one appointment but that she would try? She would do her best...yikes...I made the appointment anyway hoping...but her lack of confidence in "having time" doing something that's pretty routine in most salons, should have been a red flag. Fast forward...I went to a different salon in Los Altos a couple months later and they did EXACTLY what I wanted. In a single appointment. No qualms. No issues. Did it take 6 hours? Yes. But the stylist had allotted the time, knowing it would be a long appointment. The problem at Therapy was the stylist essentially left me still looking brunette but with highlights. And that wasn't what I wanted. I still paid and gave a 15-20% tip and smiled and thanked them. Because I didn't look awful. I just didn't get the service I paid for. I tried to like my hair. But in the end I was disappointed. I thought I was going to have a flawless experience because it is an Aveda concept salon. Unfortunately that wasn't the case.

Therapy Salon continues to be my favorite salon in the South Bay or peninsula. Under the care of…read morethe owner, Sarah, my delicate hair continues to thrive and shine. Any time I go elsewhere, like for travel, my hair suffers from harsh treatment or harsh product. Overall, Sarah's attention to detail and fantastic customer care has me coming back - year after year. Recently, her assistant, Kat, has been doing my blowouts. She's fantastic! Between her friendly nature, thorough processes, and attention to detail, I've come to enjoy my time under her care as well.

Really happy with my haircut at Essence Salon with Yessenia!…read more Booked a haircut appointment with Yessenia through the website for a Tuesday afternoon. I asked for a rounded haircut with lots of layers and face-framing pieces and I showed her my inspo photos as well. She first washed my hair and then got started on the cut. Yessenia did an amazing job! She was friendly and professional and gave me exactly what I requested. I wasn't sure whether to go with lighter or heavier curtain bangs/face-framing pieces, and she knew exactly what would suit me when she suggested sticking with lighter face framing. She also somehow managed to style my frizzy Indian hair perfectly without using much tension on the brush, which was shocking to me. Overall, I had a very positive experience with Yessenia and Essence Salon and will definitely be returning!

I've been on the hunt for a new hair stylist, and Grace is truly that girl! From the start, she…read morelistened carefully to every detail I shared and took the time to go through my inspiration photos with me, making sure we were on the same page before she even picked up the scissors. I originally booked this appointment last minute after another stylist canceled on me the day before a trip - and honestly, I'm so grateful that happened, because I would've never found Grace otherwise. Sometimes things really do work out the way they're supposed to. She absolutely killed my haircut. I have curly/wavy, thick hair, and she knew exactly how to work with it - something that's hard to find. The shape, the movement, everything came out better than I imagined. Also, the vibe was amazing - super welcoming, relaxed, and just overall such a great energy the entire appointment. Grace is also genuinely so sweet, which made the whole experience even better. Safe to say Grace is officially stuck with me as a client. Highly recommend her if you're looking for someone who really knows what they're doing, actually listens, and creates an amazing overall experience.

Mali has been doing my hair for years! She always does a…read morefantastic job! I get lots of compliments on my hair!

My daughter's hair is frizzy and thin. She wanted short and long layers. Scott did a really good…read morejob as you can see from the photo.

I recently redid my "'do", from decades of long hair to a more punked - out short cut. This new…read morehairstyle is SO PERFECT! Nicoll did an amazing job in helping me figure out what to do with my look. I'm turning heads! A big bonus: my earrings are getting a new life now that they can be seen instead of being hidden away. I highly recommend Nicoll. She has a deep knowledge of styles, products, color... and she is fun!

Nicoll is very sweet and accommodating. I would recommend a visit for your next cut!…read more Nice hair products are used for her services and saloon is serene and nice. She also is very knowledgeable with places to go in town. My mom and I enjoyed our visit.

Back for a trim with Shelly and as always I left happy as could be What's better than trusting…read moreyour beautician to cut your and enjoying their company? Not much ! Salon is super cute located in an old house and parking in back is always easy.

Came over today near closing and was told Monica is the stylist that does short haircuts(called…read morefades??). I have a picture of what I'd like. Last haircut from another salon did not go short enuf!!

I would not recommend Mathew Gary. I have 3 main complaints…read more First, the end result was abysmal. The hair cut I asked for was a really simple short bob. Yet he was not even able to cut the edge in a straight line. Please see attached photo. As you can see, it is very choppy and uneven. At the end, I had to point out that he missed cutting strands of hairs which had a 2 inch difference. Second, he was very rough. I've never had a hair cut that felt so uncomfortable! It felt like he was raking the comb through my hair. He pressed the back of the scissors blade against my neck roughly. Also, he would push my head around. A couple times he put his fingers on my face, not my scalp, to push my head around. Third, he did not secure the hair cut cape. It was very loose so the hair would fall down the back of my shirt. At the end of the hair cut he took off the cape and then reached down the back of my shirt to scoop hair out with his hand!! I felt very uncomfortable because of this action. By the way, I want to mention his gender does not matter here. I would equally feel uncomfortable if a woman put her hand down my shirt. It was only a couple inches but I really felt like this was not necessary at all! He then blow dried under my shirt. Why did he blow hair down my shirt?! I had to untuck my shirt out of my dress later to get rid of hair on my back. I paid 50 dollars for this hair cut and left a 5 dollar tip because of this horrible experience. I will not come back and get my hair fixed at a different salon. The only good thing I can say is that he was nice. But I didn't pay for that; I payed for a decent hair cut which I did not receive. I left feeling really miserable.

Teddy fixed my awful haircut I got from quarantine + colored my hair properly…read more She is professional yet kind and cares about your hair health. Such excellent service! Thank you again Teddy! God bless you

They have two locations. One here in Los Altos and the other in Palo Alto. Both locations can be…read morevery busy on the weekend. It's almost impossible to make an appointment. In any case, there's only one person whom I trust with: 1. Babylights or really fine highlights 2. Hair smoothening to remove the frizz. The toner or the gloss could be better. I go to a different salon in Saratoga for the babylights to be touched up properly with dark brown+gold toner sometimes. Because they always leave the highlights brassy looking here. It's unfortunately that I have a Part 1 (highlights) here and a Part 2 (toner/gloss) elsewhere but that's the way I prefer it.

I've been coming here for years for cut & color. (Yes, they do color/blending for men.) Very happy…read morewith my stylist, Kim -- consistently good haircuts, and a kind person :) Always a friendly atmosphere here, affordable prices, and easy booking system. An extra benefit is they let me sit in the massage chair while waiting for the color to set :) It's conveniently located on El Camino near San Antonio (just past the Adobe Animal Hospital when driving south on El Camino). There are parking lots in the front and back.

Tracy was a blessing and added style & highlights to my overgrown hair…read more She did a meticulous job and I am beyond pleased with her care. Discussion centered on my expectations for the color & style and she made the highlights look natural and gave me a sleek cut. I am so grateful to have found her. Thank you !!

Hi :) had an appointment at this salon with Susie for June 29th and she canceled the appointment on…read moreMonday evening because she had covid for a week. I wonder why it took her so long to reach out? It gave me little time to look for another stylist for a wedding I was going to on July 1. I won't make plans to see Susie again because of her lack of professionalism and respect for my time. Thankfully, Cindy saved the day and made time to see me on the same day! Thank you Cindy! She cut my hair and I left the salon as a new lady! Thank you!