It's a cute salon. And the owner is very nice. Front desk staffer was also sweet. But reflecting…read moreback on how my appointment went, it wasn't what I had hoped. The girl who did my color just didn't do what I wanted. And I could hear her dismay when she pulled out my foils in the sink. I was left uncomfortably in the sink for about 30 minutes while she tried to discreetly consult with the owner about how to remedy the situation. The issue was I wanted to be blonde! I was there for a color correction. But instead of tipping out my ends, she just did regular highlights, leaving out the ends instead of foiling the whole length of the strands. The stylist seemed rushed because she hadn't allowed herself sufficient time for my appointment so at the end, my hair cut was rushed and not what I wanted. I did come in for a 10- minute appointment prior to my actual appointment for the stylist to meet me and find out what I wanted to do and honestly I should've known then it wasn't going to go well...she basically said there wouldn't be enough time for her to make me blonde in one appointment but that she would try? She would do her best...yikes...I made the appointment anyway hoping...but her lack of confidence in "having time" doing something that's pretty routine in most salons, should have been a red flag. Fast forward...I went to a different salon in Los Altos a couple months later and they did EXACTLY what I wanted. In a single appointment. No qualms. No issues. Did it take 6 hours? Yes. But the stylist had allotted the time, knowing it would be a long appointment. The problem at Therapy was the stylist essentially left me still looking brunette but with highlights. And that wasn't what I wanted. I still paid and gave a 15-20% tip and smiled and thanked them. Because I didn't look awful. I just didn't get the service I paid for. I tried to like my hair. But in the end I was disappointed. I thought I was going to have a flawless experience because it is an Aveda concept salon. Unfortunately that wasn't the case.

Therapy Salon continues to be my favorite salon in the South Bay or peninsula. Under the care of…read morethe owner, Sarah, my delicate hair continues to thrive and shine. Any time I go elsewhere, like for travel, my hair suffers from harsh treatment or harsh product. Overall, Sarah's attention to detail and fantastic customer care has me coming back - year after year. Recently, her assistant, Kat, has been doing my blowouts. She's fantastic! Between her friendly nature, thorough processes, and attention to detail, I've come to enjoy my time under her care as well.

Just got my wolfcut done today by Vivian and it was AMAZING. My hair feels so light and in shape,…read moreand Vivian was so lovely and friendly to me. She did what I want perfectly. Definitely will come back!

Really happy with my haircut at Essence Salon with Yessenia!…read more Booked a haircut appointment with Yessenia through the website for a Tuesday afternoon. I asked for a rounded haircut with lots of layers and face-framing pieces and I showed her my inspo photos as well. She first washed my hair and then got started on the cut. Yessenia did an amazing job! She was friendly and professional and gave me exactly what I requested. I wasn't sure whether to go with lighter or heavier curtain bangs/face-framing pieces, and she knew exactly what would suit me when she suggested sticking with lighter face framing. She also somehow managed to style my frizzy Indian hair perfectly without using much tension on the brush, which was shocking to me. Overall, I had a very positive experience with Yessenia and Essence Salon and will definitely be returning!

Mali has been doing my hair for years! She always does a…read morefantastic job! I get lots of compliments on my hair!

Mali is Super amazing !!! Very talented person & I love coming here almost every week. She is…read morehighly skilled about colors, highlighting & cuts. I've tried so many different hair salons in the area.. Mali is truly a beautiful human being & super talented, the extra bogus her beautiful personality, she has a very pure soul

I recently redid my "'do", from decades of long hair to a more punked - out short cut. This new…read morehairstyle is SO PERFECT! Nicoll did an amazing job in helping me figure out what to do with my look. I'm turning heads! A big bonus: my earrings are getting a new life now that they can be seen instead of being hidden away. I highly recommend Nicoll. She has a deep knowledge of styles, products, color... and she is fun!

Nicoll is very sweet and accommodating. I would recommend a visit for your next cut!…read more Nice hair products are used for her services and saloon is serene and nice. She also is very knowledgeable with places to go in town. My mom and I enjoyed our visit.

Back for a trim with Shelly and as always I left happy as could be What's better than trusting…read moreyour beautician to cut your and enjoying their company? Not much ! Salon is super cute located in an old house and parking in back is always easy.

Came over today near closing and was told Monica is the stylist that does short haircuts(called…read morefades??). I have a picture of what I'd like. Last haircut from another salon did not go short enuf!!

They have two locations. One here in Los Altos and the other in Palo Alto. Both locations can be…read morevery busy on the weekend. It's almost impossible to make an appointment. In any case, there's only one person whom I trust with: 1. Babylights or really fine highlights 2. Hair smoothening to remove the frizz. The toner or the gloss could be better. I go to a different salon in Saratoga for the babylights to be touched up properly with dark brown+gold toner sometimes. Because they always leave the highlights brassy looking here. It's unfortunately that I have a Part 1 (highlights) here and a Part 2 (toner/gloss) elsewhere but that's the way I prefer it.

I've been coming here for years for cut & color. (Yes, they do color/blending for men.) Very happy…read morewith my stylist, Kim -- consistently good haircuts, and a kind person :) Always a friendly atmosphere here, affordable prices, and easy booking system. An extra benefit is they let me sit in the massage chair while waiting for the color to set :) It's conveniently located on El Camino near San Antonio (just past the Adobe Animal Hospital when driving south on El Camino). There are parking lots in the front and back.

Tracy was a blessing and added style & highlights to my overgrown hair…read more She did a meticulous job and I am beyond pleased with her care. Discussion centered on my expectations for the color & style and she made the highlights look natural and gave me a sleek cut. I am so grateful to have found her. Thank you !!

Hi :) had an appointment at this salon with Susie for June 29th and she canceled the appointment on…read moreMonday evening because she had covid for a week. I wonder why it took her so long to reach out? It gave me little time to look for another stylist for a wedding I was going to on July 1. I won't make plans to see Susie again because of her lack of professionalism and respect for my time. Thankfully, Cindy saved the day and made time to see me on the same day! Thank you Cindy! She cut my hair and I left the salon as a new lady! Thank you!

I've been going to Dry Bar for years & was SUPER sad/shocked when I found out they closed down the…read moreSantana Row location - as a result, I had to find another nearby blow dry hair bar (last minute) to get my hair done for my anniversary dinner. I know how thin & stubborn my hair can be & am almost certain no stylist can ever blow dry any curls in my hair without tools...but I decided to give them the benefit of the doubt and made an appointment anyway because it was a last minute decision. I walked in a bit early so another stylist took a stab at my hair (and spent about 10-15 minutes working on it) before my assigned stylist took over - after about 10-15 minutes, she asked me if it's OK to use a curling iron...of course I said "yes" knowing it was gonna end up that way...her manager also approved using it without charging me extra because she also saw how much trouble both stylists had with my hair... I'm glad I at least gave them a try so I know they can't meet the needs of my hair (without paying extra for curling iron)!

I'm really disappointed with my experience at this blowout studio today. I had an appointment for…read moremyself and my two daughters. They were taken right away, which I appreciated, but the issue came with my service. When I arrived, I was told they only had 45 minutes for my blowout. At no point did anyone clearly say, "We won't be able to complete your full service." Had that been communicated, I would have chosen to go home and style my own hair and let my daughters compete their service, especially since I had a very important event to attend. Instead, they had me sit down and proceeded with a wash and a quick blow-dry, with no styling, no volume, and essentially no finished look. I ended up with flat, unfinished hair and lost an hour of my time. This was extremely frustrating, especially on a day that mattered so much to me. Clear communication is all I needed and is extremely important for business when people rely on you to help make their day a lil lighter. I would not have gone through with the appointment if I had known the service wouldn't be completed. Unfortunately, this was a major letdown and not the level of professionalism I expected and now I'm driving home to finish my hair just mins before my very important event.