Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

Left a message on Yelp at 11:00 PM by 9:20 in the morning the next day my AC unit was fixed. I'm…read morevery pleased with the efficiency friendliness and reasonable price.

Call answered by live knowledgeable technician. Received quick service for emergency situation…read more Good value.

Where do I begin? I Have had an absolutely incredible experience with akian . From call number one…read moreof me frantic over our heating system failing and forcing us to evacuate to install they have exemplified what it means to take pride in what they do, show kindness, patience, respect and professionalism to their customers . Their communication was consistent, transparent on timeline and what work was needed to be done, and fair on pricing . Manny, RJ, TJ, Brad, Nick, Vartan and Carla were truly wonderful throughout the process of negotiating and the install. As someone that has worked in the construction and design industry before, and was the point person to coordinate GC's , sub contractors, engineers, and architects on major jobs in the past I can't say enough nice things about this small business, and how highly I would recommend them. Steve (owner), you truly have employed an incredible team. Thank you again!

Andrew and Julio from Akian helped us with sewer scoping, and Andrew had recently done other…read moreplumbing work for us (laundry piping and sink plumbing). They were very professional (good communication, explained what they saw/did, did not try to upsell), tidy, and punctual. Akian's customer service is also very responsive.

I booked online. The process was super simple. I received a text with the quoted price. The tech…read moregot here on time, was super nice, and cleaned my dryer vent quickly and efficiently. I even paid a little less than my quote. Will definitely be using them for my ac duct and bathroom fan cleaning.

I scheduled my appointment for 3pm. They called in the middle of the work day and asked if I could…read moremeet them in 20 minutes. They told me I scheduled my appointment at 1pm. I told them I could not leave work in 20 minutes. They proceeded to cancel altogether.

Jason serviced my 22 year old furnace. He was great and explained everything involving the…read moredifferent parts that would most likely need to be replaced within the next year or so. He also gave an estimate for the parts and for a new unit.

I met Jason, after an AC failure on of the hottest days of Summer. Jason contacted me promptly,…read moreprovided all the details and was upfront about everything including his service fees. He was at my place at promised, and got to work. He explained everything as he motored on and worked the problem. He came fully prepared with every possible part monitor upgrade and suggested only what was required. He was very pleasant to work with and was very easy to talk with. I would definitely recommend using Donovan Mechanical and request for Jason if he is available.

We've had a very long challenging history with Atlantic. The only reason we keep using them is…read morebecause our contractor really pushes using them, and it's hard to find an alternative in any case - I've had one other service out but they didn't really instill confidence. We moved into our condo 19 years ago; central AC stopped working when the next summer rolled around. Same with the next, and the next - a new coolant refill every time. Eventually, when pressed for an answer, Atlantic reported suspicion of a leak in the system, but were unable to find it over the next 5-ish years when AC kept failing to cool right when it gets really hot here each summer. At some point we decided to purchase a new system that cools the air within the unit - bypassing the concern about a possible leak. Absurdly expensive b/c it's huge and on the roof, requiring a crane etc. Except, that one also fails about every one-two years and no one knows why. They're *very good* at making you feel like this fix is the one that will stick, but it never does. Wish we had pushed for a warranty-based fix before our warranty ran out. Also, lots of variance between technicians. This summer, when the system failed per usual and I had to have a technician out, the first technician exclaimed that the amount of rust in the system was very concerning because we were "breathing it all in." When I showed it to an Atlantic salesperson/technician a week or so later, he said that there was absolutely no health risk and that the rust was completely normal. Which one to believe....? In the meantime our mini-splits on the lower floors have been conking out over the past 2-3 years - all pretty old. Said salesperson/technician from the last visit came to provide an estimate two weeks ago. Despite attempts to reconnect with him, he has vanished. I was hoping to get the AC taken care of by now as we're nearing July and it's going to get extremely hot here, but I'm about done with this company.

Atlantic Heating installed our complex heating, air conditioning, and humidifying systems years…read moreago, and did an outstanding job. The service has continued to be exceptional. Emerson came this morning, immediately figured out the problem (we thought we needed a new pump, it turns out there was air in the system), and fixed it. In addition to being skilled, everyone at Atlantic has been a pleasure to deal with. A+. !!!!

I wouldn't use this plumber again. He spent a large chunk of the time for looking for stuff in his…read moretruck - which he charged me for. I was very clear about what I needed - a standard sink mount. He worked at a pokey pace. I did not get a sink mount - but cheap metal brackets you can buy for 97 cents each ($60 parts). One of the brackets is installed incorrectly and wiggles - it's not tight. He also drilled into my kitchen cabinets - unnecessary if a proper sink mount had been used.

The best plumbers around! Fair, honest and fast too. Highly recommended! I really can't speak…read morehighly enough.

Farshid and his team are top notch, professional, and know exactly how to fix your HVAC issues. We…read morehad a major issue of lack of ventilation in a new home since it's energy efficient (aka air tight), and we had high C02 levels in our basement where our bedrooms are located. We had several HVAC companies come out to diagnose the issue, but only Farshid was able to solve the issue with an easy and inexpensive solution. I highly recommend Farshid and his team for any HVAC needs!

From the owner: Newton HVAC is your local HVAC contractor for furnace installation, cooling system repair, bathroom…read moreventilation systems & more! Call in the Newton, MA area. now installing new fresh-aire UV whole house air treatment systems for commercial and residential buildings. Protects against and kills indoor pollution such as VOC's, viruses, mold+germs.