Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Buyer beware. Even though you ask for a complete install this company will try to pull a bait and…read moreswitch in the end. I asked for a quote for a full installation in multi-room audio and a home theater using my provided equipment. They gave me a reasonable quote to complete the work. Three and a half months later as my new construction project nears completion they are asking for $3,800 more to install four TVs and three pairs of speakers. They didn't answer any of my e-mails regarding the installation, refused to even acknowledge their mistakes, and only want to discuss how my demanding that they complete the work as agreed hurts their feelings. I was willing to come to a reasonable compromise but they said there is no reason to compromise. They know that once you start a project, no one is going to come out and finish their uncompleted work. I also used them for security install, no issues on that side of the business, just the A/V side. Seek the prominent local and national A/V retailers here in Charlottesville for a professional experience with up front pricing. I wish I had.

Knowledgable team that sells custom audio/video solutions. They helped me select a system that met…read moremy needs, installed it, and programmed it. These guys have all the cutting edge gear.

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

Trebor was awesome!! I used them for security camera installation and they did a fantastic job…read more Super responsive, easy to work with, and they handled all the wiring really cleanly so everything looks polished and professional. They also helped mount TVs, which was a huge help!! Rob is great!! Really appreciate how easy they made the whole process. Highly recommend Trebor for cameras, TV mounting, wiring, all of it!!

Could not be more pleased or impressed. Rob is a professional's professional--immensely…read moreknowledgeable, careful, thorough, and a pleasure to be around. Look no further for a job done right. Rob and his colleague installed ethernet throughout our three-story townhouse (7 drops in total). Like another reviewer, we previously had ethernet only in the basement, resulting in poor Wi-Fi coverage on the upper levels. Regarding Trebor Technical Solutions, I wholeheartedly echo what others have shared. During the consultation, as Sriram (2021) observed, Rob "took notes of the locations where I wanted the drops, estimated the length of each run from the networking rack, and how the drops would be wired, carefully noting the number of cuts needed." Indeed, watching Rob in action is impressive--you can see him map, anticipate, and solve problems, as if he can "see" behind the drywall, identifying the cleanest and most efficient pathways. Sriram also noted Rob's "attention to detail deserves special mention, from planning the project to execution." I agree completely. Chaz (2024) wrote, "My experience with Trebor Technical Solutions was top-notch. The owner, Rob, went above and beyond." Absolutely. Rob left our townhouse better than he found it. Originally, ethernet entered through a hole in the wall--Rob repaired that neatly. He also removed unnecessary coax cables, replacing those plates with new ethernet plates. As reviewers' pictures show, Rob meticulously labeled each line with its corresponding room. Dan (2022) shared, "Rob is a pleasure to work with and makes everything easy. He pays close attention to details but also makes amazing recommendations." Couldn't agree more. He has a high work ethic and high standards. Todd (2022) wrote, "There's every reason you should immediately choose this company. Rob, the owner and a worker bee, is highly motivated to do right and technically trained by several mainstream internet and TV companies. He is extremely responsive and an awesome communicator." Rob's background (having worked at major companies) and continued work experience (providing expertise and skill to a variety of clients) are indeed impressive. Kyle's (2021) general contractor remarked on "how astonished he was with the gentle and delicate approach Rob took to making cuts in the drywall. Even though I was running drops across three floors and opposite sides of the house, Rob made only the smallest of cuts in the fewest places and did an excellent job patching up the drywall." Exactly. These were also my observations: Rob accomplishes tasks effectively with minimal disruption. Notably, he expertly repairs drywall cuts, leaving them paint-ready--a service many contractors overlook, as Sriram (2021) mentioned. Finally, Rob's patience deserves special mention. He patiently walks you through each step of the process at the level of detail you prefer, answering questions thoroughly--from the initial consultation through to completion and beyond. It was remarkable how patient and kind he was when explaining the system, piece by piece, and assisting us in setting everything up. We're grateful to have met and worked with Rob and his colleague. If you want commercial-grade quality and craftsmanship in your home, you've found the right team.

I was VERY, VERY happy with my installation from Silent Partner. The receptionist on the phone who…read moredid the scheduling was easy to work with, and the installation lead, Austin, was fantastic. The showed up on time for each visit, and there were no issues with them working in the space with the rest of the construction crew on the new house. The ongoing cost per month for monitoring is significantly less than I was paying for ADT in the old house.

From the owner: Family owned and operated since 1991. We specialize in easy to use burglary, fire alarm systems and…read morecamera systems. M

Mike and Cody did an exceptional job on our structured wiring and security system at our new self…read morestorage facility. I've never seen two people more dedicated to quality worked than these two. I am very happy with the way everything turned out . Even more so they were extremely patient during all of the hick ups and delays that our project endured. Well done guys !!

I strongly advise anyone considering working with Monica Escala to look elsewhere. My experience…read morewith her has been nothing short of a nightmare, and I feel obligated to share it to prevent others from going through the same. I hired Monica in December 2024 to install: 28 security cameras A sound intercom system with 18 speakers 5 access control pads integrated with the fire alarm system As for the security cameras, she agreed to install 28 after reviewing my architectural plans but only installed 16--and did so carelessly. Wires were left hanging, ceiling tiles were damaged with large holes, and I was never given access to the security system, while she retained full access and was apparently monitoring the premises without authorization. The cameras themselves were cheap, low-quality models from Amazon (under $50 each)--completely unsuitable for a commercial setting, despite charging me for a professional setup. I paid her the full contract amount for this portion, and she has yet to complete the job or give me access to recorded footage. Despite paying her half of the contract amount upfront, she never delivered or installed a single access control pad. Even worse, she had no clue how to connect them to the fire alarm system--something that should have been fundamental to her scope of work. I had to bring in my fire alarm vendor and general contractor to explain to her how to do her own job. Still, nothing got done. Regarding the sound intercom system, she was supposed to install 18 ceiling-mounted speakers. Instead, she purchased cheap desktop speakers (less than $30 each) from Amazon, dumped them on the floor, and suggested installing wall shelves to mount them near the ceiling--completely unprofessional and unusable for a public facility. Meanwhile, she continued demanding more money and delayed my entire project by over five months--from December 2024 to May 2025--causing serious disruption and financial loss. To make matters worse, she repeatedly entered the property without my knowledge or permission, even after I explicitly told her not to. She frequently asked the building's front desk for access, showing a complete lack of respect for boundaries and professionalism. Monica Escala has shown a complete lack of expertise, ethics, and professionalism. She overpromises, underdelivers, delays critical projects, uses substandard materials, and ignores basic contractual obligations. In my experience, this was nothing short of a scam.

From the owner: At AICyberHelp, we work together to elevate your home or office with automations, AI, and other…read moreinnovative technology. As well as anything needed for smart home and businesses. With our smart cameras, you can view and interact with your space remotely and receive real-time alerts. By integrating smart home technology with our cameras, smart shades, audio systems, video game rooms, smart tag readers, all by a touch from your smart phone we enhance your control and promote energy efficiency in your environment. Moreover, we emphasize strong cybersecurity practices with robust firewalls, antivirus software, and phishing training to protect your data and surveillance feeds. Our flexible solutions are designed to adapt effortlessly to hybrid or remote settings, ensuring productivity and security no matter where you are. Based in Washington, DC, our dedicated team of builders, developers, designers, and cybersecurity experts is committed to making technology more approachable and useful for residents and businesses alike. We believe technology should be intuitive and genuinely assistive, saving you time instead of consuming it, and empowering you without adding unnecessary tasks to your day. With a multitude of apps available, each presenting various pros, cons, features, and benefits, it’s easy to feel overwhelmed and stuck in a cycle of indecision, preventing you from finding effective solutions to your challenges.