Dishonest sales practices. Will offer perks that the salesperson will even write into the contract,…read morethat the company will not honor as the salespeople are not "authorized" to do so. You will have to jump through a million hoops to cancel during their grace period, so be prepared for at least 20 phone calls to get anything done. They will not show up at made appointment periods to remove their system, offering excuse after excuse. Avoid at all costs. Pretty much a scam.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

This company is awesome and Sonny is by far the best salesman I've ever dealt with. There is no…read morepressure at all! He explained the system and the benefits and let me decide what I wanted and then he provided superior customer service! I highly recommend Vector security for your home protection needs as the system itself is superb! Sonny was phenomenal with his knowledge and provided me with the recommendations for my home and my situation. Thanks again Sonny and I appreciate your honesty and your NO pressure sales! Kevin and Elaine

I've used Armor Security for several years and have always received fast, highly professional…read moreservice, even late at night when I needed help with configuring my key panel after a power surge. I strongly recommend Armor for all of your business or home security needs, and their prices are very reasonable for the system that you get when compared with national companies that give the bare minimum systems for the price I see advertised on television all the time. I really like the fact that Armor provided a standard system that covered more areas of my home for less money.

Have to return our xfinity router in! After being fleeced by xfinity for 4 years, we have decreased…read moreour WiFi bill about $100 . Also the reception much better for streaming! After much harassment with the home office, we finally had our service cut out! So. I thought that i would get the same treatment from the store! OMG ! They were open in the 4th until 4 ! But what made this special was how we were treated! The young man was so unstable and no pressure at all! He was very k and willing to help as soon as wi walked in ! He knew exactly why I was there! If this young man was CEO I bet this business would be much more customer friendly! Ty! The service was the best!

If you need help with your Xfinity plan or devises I recommend going directly to the store by…read moreCostco on 29. Amelio (who works there) is a tech genius. I walked in not able to get my new IPhone and Apple Watch to communicate with her other. They fixed the problem...I left the store with a new watch and a bill (including the watch) that is $84 a month less than I had been paying. It is worth your time to stop in!

Great experience. Inherited a hard-wired system (from company that went out of business) from prior…read moreowners who had no idea how to use it / no code. Hugo was able to gather some details over the phone & confirm that he expected to be able to service the system. Once on site, he was able to quickly assess, troubleshoot a few things & get the system working again, and explain various features/functions -- very clear and helpful. Even though I am not using them for monitoring, did not try to upsell me at all. Would recommend to anyone who needs an old system serviced (and would absolutely use them if I were in the market for a new system).

I recently moved into a new home and wanted to secure my home. I looked online for a few different…read morecompanies, most were not able to accommodate my schedule and unable to come out right away. However, go safer technician Navin was very friendly and gave me same day appointment. I was very satisfied with overall service, no complaints, felt they went the extra mile!!!

What a well run, organized and thoughtful company. I left them a voicemail around 8:30pm (2030…read morehrs) one evening and Lee Ann called me back about 20 minutes later to discuss my needs. She was very accommodating in meeting my time frame. New Excede internet was installed and it is SOOOOOO much faster than wISP that we previously had - and the price I think is a bit cheaper too! Highly recommend!

Bottom Line: You won't need a security system, you will have already been robbed…read more If you are planning to have a security system installed, please think twice before using Lake Anna Security. I went to them thinking I would support a local business, which I always try to do. What I didn't realize is that they would take me to the cleaners and install very basic equipment while charging me for gold and platinum level equipment. For instance, after they installed a complete home security system, including two cameras, I thought to myself that the equipment looked somewhat 'cheap' compared to other systems I had seen. So I went through the list of everything they installed and went to Amazon and other retailers to see just how much would it cost me to but the equipment myself - and the grand total was a little less than $1500. But I, in the end, had paid more than 3 times that, so I guess the installation, which took a day, cost thousands of dollars. That doesn't take into account dealer prices or anything else, so I'm sure the actual difference was even more than that. Every business needs to make a profit - I understand that. Now, if the equipment was first rate, I probably wouldn't be so upset. But at every turn, the equipment was not what we discussed or it doesn't meet my needs, which should have been addressed, based on their expertise after we discussed what I was trying to accomplish. Instead, even the installation was faulty resulting in an outbuilding not being secured a month after being installed.

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

A while back I posted a 1-star review of Livewire based on my initial experience with the company…read more I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.

I had a very good conversation with Chad. he was polite and interested in what I said. He was…read morevery helpful and candid about the problem was I having. Thank you very much Chad.

Update: October 16, 2020…read more StereoTypes not only provides great design and installation, but they also provide great customer service. When I had a recent issue with my Sonos system, Dan, the office manager helped me work through possible causes and eventually tied the problem back to the Rotel amp. He then arranged for a tech to stop by and remove the amp, get it repaired under warranty, and then reinstalled. Throughout the process he was friendly and patient, working through the problem, rather than taking the easy way out and just quickly "scheduling a tech for repair". Great customer support!