Mike and Fred give excellent customer service. I take all my vehicles here when I can't fix the…read moreissue myself. turn around time is the same day. no price gauging and they even showed me the damage ,wear and tear on my parts. good price for awesome work. I always recommend them first!

Saved me $1500 over eBay Firestone quoted me For the same…read morerepair. Fred is responsive and will Take care of your repair issue honestly.

I have nothing bad to say…read more They have a great and friendly staff that know what they are doing. I was quoted a fair price for the work I had done on my Jetta and it was done much faster than I was quoted. I won't bring The Volks anywhere else. Keep it up Ladies and Gentlemen. If you have a VW or Audi bring it here.

Went with this place because of the reviews - saw the couple of one stars and figured the good…read moreoutweighed the bad. Turns out, there is some absolute truth to those one stars. Extremely rude and no accountability for being rude (there's literally nothing you can do about it, they'll talk down to you with no internal repercussions). I would absolutely recommend someplace that cares more about their customers.

My car was recently hit in a parking lot and was brought here to be repaired. Fron the initial…read morephone call to the completion of the repairs, Robin was letting me know 2 or 3 times a week what was going on. The work was done flawlessly and I'd certainly recommend Executive as a repair shop for everyone. Robin is the best

We didn't realize that the radiator in my wife's SUV had a small leak. Executive Collision…read morediagnosed accurately right away and did not add any additional charges. They did a great job. Went in asking for a radiator flush and the owner called me back stating that it didn't need it as the coolant was clear with particles. He checked all my belts and hoses and said I was good to go. Great local family owned business.

Great experience! Sometimes you see 5-star reviews and wonder if they're all legit. Based off of my…read moreexperience today, I believe they are! Jack is an excellent communicator and answered my questions like a pro. After an initial once-over of my 2003 Toyota Echo, I immediately received a link to photos and videos of my car with corresponding recommendations and assessments. Jack did an awesome job explaining and not selling me on repairs. About an hour later the rest of the Vencam team had my busted bushing replaced and had generously topped off my oil free of charge. I happily drove home in a much quieter car, confident that it had a new quality part, replaced with quality service! Thanks guys, I'll definitely be back!

We have patronized Vencam Automotive on multiple occasions for a variety of automotive services on…read moreall of our vehicles. Jack and Steve have been very accommodating and courteous during our visits. They are thorough in explaining the scope of the work needed and will let you know what work needs immediate attention and what work can wait. We find them to be trustworthy and we will continue to take our vehicles to them. We absolutely appreciate their integrity and commitment to great customer service!

Great service, awesome people! Honest and up front…read more Thought i needed new breaks, and they confirmed that i didn't need to. But i needed a new muffler, only took 30 minutes. Good price, nice guys! From a norwegian vanlifer

Great service, prices were fair not through the roof like most mechanics. Thanks guysread more

The employees were very nice the owners are nice just a good experience quick passing to the point…read morethat's really recommend it ,

About a year ago, I brought my 06 honda civic to this shop because it wouldn't start. They…read morediagnosed the problem as a bad starter and charged me around $700 to replace it. After the repair, the car started and ran fine, so I assumed the issue had been fixed correctly. About a year later (yesterday), after getting off work, my car suddenly wouldn't start again. I had it inspected by two different repair shops. Both shops determined that the starter had not been installed properly. According to the mechanics, one of the starter mounting bolts had been installed crooked, stripping the threads in the transmission and preventing the starter from being properly secured. Knowing this, I am surprised my car didn't run into any issues sooner. One of the mechanics attempted to repair the problem but explained that the damaged threads could not simply be corrected because of the location of the starter. The intake manifold blocks direct access to it, meaning a significant amount of the engine bay now has to be disassembled before the damaged mounting hole can be rethreaded. As a result, the repair has turned into a much more expensive job. I assume Angelo didn't want to take this step (removing the intake and accessing it correctly), tried to install the starter with the manifold in the way, and installed one of the bolts crooked. This stripped the hole and is the reason I have my current problem. I'm now facing about $1,500 in towing, diagnostic fees, and repairs to correct work that should have been done properly the first time. I'm extremely disappointed. It's unfortunate I spent around $700 for an incorrectly installed starter that would end up costing me double the price to fix and several days away from work.

Took my old car in for an inspection and they found what had been causing a long term problem. For…read moretwo years I had taken the car to several garages and explained the problem but no one could figure out what was causing it. Here they found it in the safety inspection. I am a retired, disabled senior citizen on an extremely limited income and they worked with me to reduce costs as best they could. I sincerely appreciate that. They were ALWAYS very, very pleasant and considerate and they did excellent work. My car is running beautifully. I'm a customer for life!

Very honest place, not inexpensive but they do good work and can be trusted, which you can't say…read moreabout many repair shops. I've taken all of our vehicles there for the last several years and they stay pretty busy due to all of the return customers. I do certainly recommend them. Even when we've had a couple of bumps in the road over the years they've always made things right. If I could give the 4 and a half stars I would!

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.