I was told twice by the billing department I would be contacted and credited but neither happened.

Great experience from start to finish! The technician was on time, professional, and took the time to explain everything clearly. Our system is running better than ever, and the whole process was smooth and stress-free. Highly recommend this HVAC company for anyone needing reliable service! read more

i have a Daiken 5 zone mini split. I had a problem with one indoor unit not cooling. i waited 4 days for them to come out. The gentleman was very nice. He however told me he didn't know what the problem was. He would contact Daiken tans get back to me. After 4 days I called them to see what he had learned. Still nothing. I waited another 5 days before contacting again. Nothing. I asked how long am I supposed to wait? Needless to say it was middle of summer and I had to call another company read more

Heat pump service. I had paid my money in advance. $120.00. The guy spent 30 minutes standing out there on the phone and smoking. He did not clean the unit or do anything to it. Then he came in and said that it needed parts that totaled $1300.00 dollars. I said no thanks, just do normal maintenance and he refused and left. The unit was never serviced and they refused to return money! read more

Do Not use this company!!! My son was having electricical issues.His power was flickering.They came out and tightened a few screws in the box and called it fixed.It is not fixed.He called them and they said they wouldn't fix it without another service fee.They are a rip off.Do NOT use them if you want the problem fixed.TERRIBLE SERVICE!!!!! read more

My family has used One Source Heating & Cooling for so many years. They have serviced units sold us units to even brought us in a back up unit until one could get installed for us when ours died in middle of freezing weather. They have always went above & beyond with their service. The past year or so I've had their tech Mason Hayes come out. Mason knows his stuff! He is so knowledgeable on all the aspects of the heating & cooling. He is very good about going over everything & answering any questions. I request him now when it's time for service maintenance he's that great! One Source treats you like family not just a customer! read more

1st guy came out to fix my problem and shut everything down where I had no air at all afterwards then they send their salesman to really take you. Quoted me 11.5 - 25 k for all new stuff. He was rude as hell saying he didn't have time to bicker when he could be at home when he realized we weren't falling for their shit. Next day a honest company came out and fixed the issue for we 350 $. These people have a very well thought out strategy and careful plan to sell you a ton of stuff you don't need. Their entire company is built on it. Trying to get people to finance things and make them believe they need everything they have to offer and them not knowing any better. It really pisses me off. Putting people in debt like that. They have a hold on this market in certain places don't fall for it. At least get a second opinion. Hayden / Warrior AL. read more

This review is for Nathan ( tech guy) and Jose (sales person) each one was very courteous and extremely professional .they both went above and beyond to make me feel comfortable with their company, they both answered all of my questions and were very informative. thank you!!!! read more

They are responsive and helpful over the phone. The technicians explain what they are doing and why.

So unprofessional!!!! I have never been so blatantly disrespected by a company. And I will tell to whoever will listen, TO NEVER USE THIS COMPANY!!! Here's my story... And yes it's a little long... We had a technician come out over 2 weeks ago and they needed a follow up appointment to rectify the issue that we were having. The technician told me that he would make sure that I get on the schedule the following Friday. Friday comes, I take off of work to be home and about lunch time, after no one has showed up, I call to confirm that they are coming, I am told that I was not on the schedule and that they could not fit me in until the next Friday. Today is that next Friday and again I take off of work to be home. Having the experience that I did last week, I was proactive and called around 9 AM to confirm they were coming. The office staff told me that they had tried to call me and left me a message and when they didn't hear back within 2 minutes, they moved on to the next customers. I advised that yes I did have a missed call, but I did not get a voicemail stating that I needed to call them back, and I was basically called a liar and that I now am on the calendar for next week (Friday the 21st). I tried to explain my frustrations about the occurrence last week and now this happening this week, with them calmly and the woman on the phone told me that she would not talk to me while I had my voice raised and was yelling at her... This caused me to actually get mad and raise my voice and I was then handed off to someone else. I explained my same frustrations and told them that they should have left a message and I would have called them back. This day in age... NO ONE ANSWERS UNKNOWN NUMBERS. Instead of apologizing for the mix-up and trying to rectify this whole situation, I get a text message of a picture of their phone of them proving that they tried to call me. I never argued that they didn't call me... I was saying that they did not leave me a message saying that I needed to call them back or they would not come out to my home today. Needless to say, I will no longer be using One Source and called another company who gladly was able to fit me in TODAY! Still in absolute shock of the lack of customer service and downright disrespect that I was given today. You need to get new front office staff to handle customer interactions before you don't have any customers left. read more

Wow! This is one of the most unprofessional and dishonest companies I've ever dealt with. I also noticed that they respond to every negative review by stating the problem is the consumer. Interesting since I've spent over 20 years in the HVACR Industry and my belief is the customer is always treated with respect. No matter how hard the conversation is. Instead these employees revert to lying to their customer. They attempted to have my parents agree to letting them install a rescue motor for their outdoor unit (which is still under its 10 year warranty) and when they didn't get their way they decided to tell my father that I called and cancelled their repair. This was AFTER they ordered the motor from NC! And I helped them find the motor!! When you ask about updates on the arrival date of the part, nothing. I recommend calling a contractor who deals with your brand of equipment- Rheem: call a Rheem Pro Partner, Trane: Call a Trane Comfort Specialist, Lennox: Call a Lennox Premier Dealer. Stay away from these guys, even if you have a Bryant unit. They have no intentions on allowing you to use your warranty and they could care less if they void your warranty. read more

I had a wonderful experience with One Source. I had another company come out and they were supposed to be there at 6pm and didn't show until 10pm at night. I let them in and they beat and banged in my attic for hours with my kids sleeping. I didn't like the professionalism of them so I called One Source for a 2nd pinon. I had a very nice young man show up earlier than the appointment and a very professional appearance. He gave me honest opinions on my system and let me make the choice of what I wanted to do. I went with a new AC financed through them and absolutely love it. I keep my air on 68 and now its on 70 and still VERY VERY Cool :). Not to mention they ran into some issues because of the add on portion of my house and they fixed the issue and stayed all day for two days to get me up and running. All 3 gentlemen did a great job and they cleaned up all of the mess and even hauled it off! Great Company and Very Professional Employees! Thank you One Source! read more

A great company with wonderful and helpful employees! Last night our air went out so early this morning we scheduled a service call. The young lady behind the phone said that we were third in line so I figured we wouldn't get any service till later this afternoon. I was elated when I received the phone call saying that the service man would be out by 10am! After a brief discussion on the different types of options we had, we chose to upgrade our old unit considering the price was just right and that we would also receive a refund on the previous work they had done two months ago. Not to mention, the new unit will be a 1/2 ton larger which will help out immensely! The young man we were dealing with was very helpful and patient due to a few hiccups' on Alabama Powers part. Needless to say, he got us up and running in no time at all. If you want honest, prompt and pricing that's competitive, One Source Heating and Cooling is who we'll recommend each and every time! read more

Great job by One Source when my heat went out. They were here on time and completed the repairs in a timely, professional manor. Thanks One Source. read more

I would not recommend this company. They gave us a quote on replacing our AC and requested personal information to "make the process go more quickly if and when we decided to move forward." I asked multiple times if this was for a credit pull and I was told multiple times that it was not. I was told multiple times that my credit would not be pulled until I was ready to move forward. A few weeks later (we still hadn't yet decided what to do), I received a notice in the mail that my credit had been pulled. I attempted to resolve this with the business (all they had to do was notify the credit agency that it was pulled by accident) but no one would return my calls. I filed a complaint with the BBB and the company's response was that it was "common knowledge" if I provided my info they were going to pull my credit. I'm disappointed they couldn't just admit it was a training error with their staff and resolve the issue by admitting the mistake to the credit agency. It's unfortunate that they have a lack of accountability, that doesn't inspire trust in their business. We found a better priced agency that provided more accurate information and attempted to fix before replacing, an option One Source told me didn't exist. If you choose to use this company, I would just recommend proceeding with caution. read more

They are wonderful! Our air went out on Sunday night and they came out and had the new ac ( that we weren't expecting) installed by Monday afternoon! They got us set up with the best deal, especially since we didn't realize our old unit was 18 years old. They treat you like old friends that we've known for years! I'd use them again and recommend them to everyone. read more

Stay away from One Source A/C unit was not cooling so I called one source. A tech came out and looked over the unit for a few minutes then said he needed to call someone to come with equipment to check for leaks in the coil. After 2 hours another tech shows up, after 2 minutes of being here I hear a knock on my door they said that my systems has a lot of issues. I was told I needed over 9lbs of freon for my 3.5 ton unit. I also needed to replace the coil for $1800 or get a new unit for $8-$9k. I didn't like the sound of the price so I paid the $69 for service call and decided to call someone else. I call Absolute Air and had someone out the next day. Turns out my unit is a 3 ton and only holds 7lbs of freon. The systems was 4.5lbs low and the coil did have a leak. The price to replace the coil was $986. I will be sure to never call One Source again and tell others not to. read more

I have used One Source for years & they are absolutely wonderful! My air went out & I have small children. They came out promptly & were very knowledgeable & will treat you like family. I shopped around for prices & everyone else that came out did not compare to this company or their employees. Their prices were great & the equipment they installed has been great, especially on my power bill. The financing was easy & I would recommend this company to everyone. Our church & neighbors & family would also agree. Just want to thank you again One Source for treating our friends & family as wonderful as you did us! read more

I never post reviews but these people really pissed me off!!! I called when my heat was out a few weeks ago. They sent out a very nice older man who spent about 30-45 minutes checking out my 8yo system. He told me the blower motor had gone out and I would probably just need to replace that at about $600. The next thing I knew there was another young man here who told me I needed a whole new system at $8K! What?? I'm not an idiot so I sent them away for another opinion. Called out another company that replaced the motor for $350. What are they doing here?? I wasted the money on a service call for them to try to manipulate me into buying something that was obviously unnecessary! So be warned! If anyone sends out someone that needs a second opinion, then that second opinion is there to rip you off!!! Stay away from these guys, they're con artists! If you really do need a new system, it shouldn't take two people to confirm that! read more