The owner is amazing!! I highly recommend this place to come fix anything you break they are quick…read moreand VERY friendly and professional!! Tell them that the crazy lady sent you 10% discount! This place is amazing! Very honest with all the questions I've had and is very knowledgeable!! Don't stop at go and don't collect 200$ come see my man - Kunal! He's the guy to go to!

!!!​Never EVERRRRRRR bring your phone here! They are beyond HORRIBLE. My phone broke. Needed it…read morefixed. I was quoted a cool low price about $40 cheaper than others. They didn't tell me my price was going to be so low because I wasn't getting the right screen for my phone. They put on a regular LCD screen which made my phone screen yellow (nearly impossible to use in the day), fingerprint sensor unreadable & I'm unable to put my phone on speaker and have a Convo. If they would have told me I I was getting the job for cheap because they were using the wrong product (My phone required an AMOLED screen), I could've made the right choice for me. I could've visited another repair shop in the mall and paid $120 to fix my screen the right way instead of having to buy a new screen online for $120 and now paying more. I asked why the back of my phone wasn't glued back right, they tried to blame me for it, that I dropped it after ... Which I never did when it was in my purse and then my night stand. Never out of my bag. THEN when I mentioned that they used the wrong things and asked for them to make it right they said "our supplier doesn't carry the screen replacements for the AMOLED. WHY WOULDNT YOU SAY THAT FROM THE START?!?! There's better places to get a better job done at the mall. Keep it pushing from this kiosk!

I desperately needed help after riding over my Macbook Air laptop with my power wheelchair!…read moreFortunately it'd been lying face up on the floor, so just the screen side was toast. And even more fortunate, I live only blocks away from A-Solution Repair Shop, who by-far had the best reviews of repairs in Western WA, let alone downtown Renton! And fortunately again, An had a Macbook Air screen that fit may laptop. In a couple of hours and for a reasonable cost, I got my computer back & working like nothing had ever happened. Well, the computer's top & bottom are different colors but I think it looks kinda cool and definitely unique and it's a reminder to me to be more careful with my toys. An was, as others have said, super helpful plus he has a great sense of humor!

Great guy and was upfront about if my iMac was even worth repairing. He has a lot of monitors for…read morereasonable prices and will use him again.

Excellent service for my cellphone. I needed a new battery put into my older cell phone. I did a…read moreyelp search and this place popped up, and it's right in my neighborhood. I was able to communicate with the owner who gave me an estimate, I showed up and he provided the service in 30 minutes for the price quoted and the new battery is working great in my phone. He was friendly and helpful. I really recommend this place if you're looking for an effective and affordable repair to your cell phone. So I'll give it my highest rating five stars.

Alex was great! We accidently dropped our iPhone 15 Pro, the screen was damaged. I checked out a…read morefew places and choose to bring my phone to Alex for screen replacement. He did a great job with a fair price, replaced the screen in 20 minutes, and our phone is back in normal again. I definitely would recommend him if you have a need for phone repair. Thank you Alex!!

OMG, I CANNOT STATE ENOUGH what a gem this guy and his business is!!!…read more Dummy me dropped my phone today, no visible damage except for a crack in the backplate, but it worked fine. By 10pm I noticed that the phone wouldn't charge anymore, not through wire, not through wireless charging. I am a business owner and I need my phone all the time, so I was pretty freaked out. We looked around and found this guy, iDriveToYouFixIt, apparently open until 11pm. On a FRIDAY NIGHT, at 10.30pm, this guy drove across two neighborhoods to meet me at my house. Grabs my phone and goes to his car, opens and diagnoses it on the spot, comes back and let's me know that just a little contact to the battery had fallen off. Not a broken battery or charging port or anything worse as I feared, but just this little thing. So he goes and fixes that right there, clears out some gunk around the front camera (that had apparently built up from a previous front glass repair at a crappy repair shop), cleans up the charging port while he's at it, and replaces the back plate with a brand new one, all within 45 minutes - and hands me back a fully functioning, in fact improved phone and then charges Uber Reasonably!! Instant fat tip, instant mega appreciation, and 5 star review. I couldn't tip as much as I wanted but trust me, I'll leave 5 star reviews everywhere and drum up his business as much as I can and make all my friends and family use his service, he deserves it. What an amazing service. And on top of it all - he is THE NICEST GUY! Friendly, kind, humble, and moreover, super competent. I cannot praise him enough. If you have an issue with your phone, please use him. Thank you for your amazing service, Kendall (I hope I didn't butcher your name!) Bextewarî û serkeftinê ji we re dixwazim.

Kend went above and beyond my expectations! I have an older phone (iphone SE) that had some…read moresentimental photos on it that I could not access due to an unresponsive touch screen. Kend not only had the part in stock, but also fixed the home screen button which had been non-functional even when this was my primary phone

Great pricing, fast services, reliable, with high quality. I had researched 5 places before I found…read morethis business, it was noted as the best phone repair shop in the entire 20 mile radius.

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.

I had a great experience at Guaranteed phone repair shop. Their pricing was honest and transparent,…read morewhich immediately made me feel comfortable. The staff was incredibly knowledgeable and took the time to explain everything clearly, answering all my questions without rushing me. What stood out most was how helpful and trustworthy they were, I felt completely secure leaving my phone in their hands. On top of that, the repair was done quickly, which was a huge plus. Overall, excellent service and I would definitely recommend them to anyone needing phone repairs!

Strongly recommend everyone utilize the services of this business to seek repairs for your phones…read moreand computers. The technician was very professional, smart and quickly assessed the repairs to fix my Apple iPhone 7 Plus. The services were reasonable and quality of service in my opinion was better than what anyone will receive at any Apple Store. I will tell friends and associates about this excellent business and hope if you are reading this summary you will too! You will be happy you did! Annette

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

I brought in two iPhones for battery replacement. I met the owner at his garage door, where he…read morequoted $50 per phone. When I finally came back for them, the owner charged me a total of $120, saying the extra was the tax. Without doing the math, I paid with my credit card. He offered no receipt. When I asked what his warranty period is, he said 90 days, again not giving me any written receipt. Like a dummy, I nodded in acceptance of his word. Later I realized that sales tax in Seattle is 10.25%, so my total bill should have been around $110, not $120. Buyer beware!

Lowell the owner is absolutely fantastic! I'd give 10 if I could. My phone stopped being able to…read morecharge because it was so dirty inside so he got it cleaned out and fixed within an hour, not to mention I was able to get an appointment the same day I checked his website for appointment availability. I love supporting small businesses, especially with such a friendly, trustworthy and skilled owner like Lowell.

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!