My Mom passed suddenly last month. The experience we had with One Legacy was kind and caring. The helped ease one of the most tragic days of my life. I don't understand all the reviews being mad that this company contacted them for organs. Only a few select get to actually be a donor. We should all be donors as my Mom was. Only 3 people in 1000 actually can become a donor. It's a true honor my Mom was able to save a family friends life with the donation of her kidney. Also, her liver and skin was used. They call soon after a death because the organs have to he harvested immediately. Thankfully my Mom WAS a donor, and was able to donate. She was a very giving person, it only makes sense donated what she didn't need anymore.. IT IS A HONOR BE ABLE ABLE TO DONATE!! Get the pink dot on your license if you don't have it already on it. read more

Where is the compassion and integrity. At the hospital we were told our loved one would be in a private room, allowing friends and family to say their goodbyes. Which felt like a breath of fresh air after having our loved one in the hospital in an ER setting with only curtains to close off from next patient. Never having complete privacy. Unable to pray without nurses looking at you. However when we arrived at One Legacy, we were met with the same ER-like setting--no privacy, no dignity. To make matters worse, the staff spoke loudly, laughed, and carried on with personal conversations, completely disregarding our presence and the gravity of the moment. There was no compassion. Seeing our loved one in such a distressed state, so drastically different from just days before in the hospital made me question the ethics and morality of organ donation. This experience was deeply painful, and because of it, I have made the decision not to be an organ donor! read more

Do your research and ask questions. They can't force you to sign anything. They are quick to take advantage of people from what we experienced. read more

absolutely repulsive company that calls you an hour after your love one is dead to scavenge their body parts. Zero empathy employees. Threatens you with legal action when you object. I would NEVER be an organ donor NEVER after my interaction with this company. Walked in with a coffee cup and smile while the doctor pronounced our loved one deceased. read more

I was told I would be with my son in the OR when they removed his respirator. They removed it before I was permitted in the room. They lied to me even after confirming several times. Because of them, I will never be a donor. read more

Don't want to a one star rating , more like a negative 5 rating is what this organization is about !! Our beloved son , brother , uncle , and friends to many was pronounced brain dead on 6/3/24 due to a possible hemorrhagic stroke, brain bleed which was inoperable. very unexpected and tragic loss!! We were caught on very vulnerable moment after we heard his diagnosis from the ER MD and asked if he was a organ donor, and he was not a donor but the MD said as a family we can over ride that status !!! My mother was distraught and felt since my brother was a giving and loving person she thought it would be something he would do for a person in need of a viable organ !!! After we said yes my phone rang at 1130 pm and was a family coordinator and asked if I was able to answer questions regarding his history and what organs we would like to donate , crying , and in shock having to talk to someone at that hour for over 30-45 mins was disheartening!! Then the next day my nieces went to visit him and saw how distressed his body was responding , bp was elevated , heart rate abnormal but was reassured by the one legacy Nurse this was a normal response after death and with catecholamine storm !!! First of all I'm a nurse practitioner for 32 years and also have 3 other nurses in the family !! One who's worked in icu and cvicu ... we understood but the situation seeing our loved one under distress was too much for my family to watch esp my mother who has a heart problem... she wanted to discontinue the organ harvesting process and our wishes was to wait for a niece from out of state to be with us to extubate him and let him go in peace !! Then the harassing and continuous calls from a family support member called us to see if we can do the surgery within 2 -3 days , we said no we made our final decision ( I had him on speaker for all family 20 members listening on a recorded line ) each of telling him NO we decided to let him go on 6/5 at 3 pm when all family was there to be with him ... but then her continued to call and ask if they can transfer to La the next day we told him no again then 30 mins later he asked if we can do the surgery that evening , after telling us they still needed lab results and recipients:allocations ??? Sounded like harassment / bullying after we said no after 5 phone calls from him he then stated " well if you decide to stop all organ donation then the hospital will take over and extubate him since it was inhuman to have on a ventilator for over 24 hrs brain dead ??? What ? Where is the support , compassion , respecting our decision, code of ethics, !!! He bullied and harassed us the grieving family and laughed when we said we will sue if they extubate without us there !! Very unprofessional and assaulting to threaten us they would extubate !!! So I called the hospital charge nurse And they confirmed with me they will not extubate without us there and will accommodate our wishes to have him extubated at 3 pm the next day when all family is there and even the hospital Dr apologized that the organ agency should of never have responded that way !!! We finally let my brother go in peace on 6/5 he went peacefully with the family at his side !!! I don't ever want another family to go through the bullying or harassment that this organization did to us !!! I read a lot of the reviews and the scenarios all sound the same!!!! If you know of anyone that has the same experience please contact us and we can change how they treat grieving families esp if they decide to change their minds !! I myself was an organ donor and now have changed my status , after this horrifying experience... my brother was treated as an object not a human being !!! Respect and compassion, medically informing family of the process and how the organ donation / surgery is performed. we have the right to change our minds no contract was signed, treat a person brain dead or alive with dignity ! Treat them as they were your family !!! Every protocol and policies are designed to be reconstructed to improve your organization !!! Read your reviews and follow up on our concerns and comments!! Or change your profession to a car sales person or like the General Counsel & VP of Regulatory Affairs / Quality / HR told Me to compare our situation like a complaint to a McDonald's restaurant employee... Wow !!! Unbelievable read more

When I lost my mom, it was a very hard time for both me and my sister. My mom had passed at 9 AM but I was not notified by the hospital until 5:00 pm. OneLegacy began blowing up my phone at 11PM, imagine how hard it was to sleep after loosing your mom at just 19 years old. When I didn't answer they continued to call. I finally answered, and they just wanted to guilt trip me into donating my moms organs and tissue because there was a "burn victim" who was an dire need. My mom had made her wishes very clear and I had said no. They asked again 4 times after I said no. After losing a loved one, NOBODY deserves to be harassed by these people. If they are not registered organ donors, LEAVE THE FAMILIES ALONE. I hope I don't have to deal with a close loss again in the near future, but if I do I really hope I don't have to deal with these buzzards. read more

DISCUSTING COMPANY. THEY ARE ONLY AFTER YOUR LOVED ONES ORGANS AND TISSUES FOR PROFIT. They called my home at 11:13 p.m. after my mother passed away at 5:15 p.m. asking for her organ and tissue donations. We feel this should've been asked by the hospital and not by some outside independent for-profit company calling us in the middle of the night after a tragic loss when we were still grieving. read more

OneLegacy does compassionate work for the greater good of the broader community. They are tasked with doing to hard stuff, having the sensitive conversations with families in grief, so that their loved ones have an opportunity to help others through donation. I commend them for taking on such a delicate role to assist the grieving in finding a bit of comfort through donation. Opo's like OneLegacy allowed for my Uncle to live on in the lives of 5 people in need of transplants from Puerto Rico to Indiana. It gave his death a silver lining to soften the grief. We lost him, but in that loss, he gave life. read more

If I could give zero stars I would!! This organization needs to be shut down immediately!! My uncle passed away recently and was pronounced brain dead. Although my uncle was not a donor, OneLegacy started contacting our family. We initially said we weren't interested, and they continued to explain "it's for a great cause" "he would be a hero" "he could save so many lives" Mind you, our family was in a vulnerable state at the time so we agreed. However, we stated that we did not want our uncle on the ventilator for too long. Days went on and they said they were still trying to see what organs were viable. By day three we changed our mind because they still were running test to see what organs were viable and if there were any matches. It was taking too long and my uncles blood pressure was so high we decided it was time for him to rest. After they told us they were still running tests we told them we were no longer interested. 5 mins later they called and said "it looks like all organs are in play and viable and we found a match we can take him to the OR right now." Our family was in disbelief because prior to that they were still running tests and trying to find a match! We said no we are no longer interested because it seemed sketchy the longer we spoke to them. Things were not adding up. We said we as a family no longer want to go through with this because for one he was not a donor to begin with and it's unethical. The guy said well it's unethical to keep someone on the ventilator when they are brain dead so we are going to have to unplug him at this moment. we were still waiting on family to get into town so we could all be together to say goodbye and pull the plug as a family. We could not believe how fast they switched their tone when we said we were no longer interested. These people are monsters and have no compassion or sympathy for people who just lost a loved one. I wouldn't doubt they work on commission! Stay far away from this cruel organization and do your research! There's been so many complaints about this organization! read more

I've had nothing but good experiences with OneLegacy. I already knew about organ donation my older brother is a recipient and so am I. I received a phone call after my father passed away that he had the pink dot on his license and I also received the same phone call when my mother passed away they both became tissue donors. I was offered grief group and aftercare to help deal with the loss of both my parents. They had stuck by me for a year to help me get through it for each of my parents passing. I can still call them anytime I'm having a hard time dealing with my loss of my parents. read more

I'd leave negative stars if I could. My sister passed away, and OneLegacy called within 24 hours of her passing. My mom spoke on the phone with them, providing answers to very sensitive questions, and was so comforted when she was told my sister could help dozens of people needing organs etc. We were absolutely horrified to be contacted back by another representative days later to inform us they were unable to collect any organs from my sister, which we eventually learned was entirely their fault. They first claimed to not have a room available at the hospital (which was a lie) and then claimed they could not find transport to another hospital. To make matters worse, they mailed us a letter as if the process had been successful, DAYS after admitting they failed to obtain anything from my sister To put families through something like this during an extremely emotionally vulnerable time is absolutely despicable. I've heard they have a corner in this market, but if anybody is able to NOT work with them PLEASE consider another organization. OneLegacy should be AVOIDED AT ALL COSTS. read more

.., Our family has always been willing to give a hand. This time however, was probably the toughest, yet most important things I, myself had ever have to do in life. My father passed away on 6/8/11 due to massive heart attack. I knew my mother wasn't in the state to make these decisions, so I knew I had to. As much as we wanted our father whole for the burial, we knew in our hearts that someone out there needed our help. One Legacy did a great job helping us get through this. They worked very smoothly with our coroner & mortuary, as well as keeping me updated with my father's status. I believe it was Beatrice & Monica whom I spoke with during the time. They were very sympathetic & in no manner rude, or disrespectful. I felt at ease when talking to them. I know my dad would be happy he still managed to help someone despite his passing. I recieved a thank you pamphlet & grieving packet in the mail today which our family really appreciated. Thank you guys for your help. -Chuck read more

I have nothing but good things to say about OneLegacy. The staff is very compassionate and attentive. I'm sorry for the bad experiences some of these families had but that's not my experience. What a legacy for a loved one to donate their organs, tissue or corneas so others can live, improve their daily life and even see! Let's look at the big picture. I don't have an issue with their compensation as it matches industry standards. Let's not nitpick about salaries, too, when lives are at stake. read more

OneLegacy is horrendous! My aunt who raised me as her own passed away a few days ago and these scavengers called her husband at 1030pm after we left the hospital to probe him on a recorded line! The questions asked were invasive and appalling! If you want to send your organs and tissues to the slaughter house for black market dealings this is definitely the place! My aunt was picked up by the mortuary on time. This place didn't follow proper protocol for picking her up with the Approval of mortuary personal and signatures needed nor did they send appropriate documents prior to ensure privacy. The pick up transportation was not protocol either. This is all documented with the mortuary we used. I work in healthcare and know that dignity with death is necessity! Sorry to say- these scavengers have made me and others change our views on donations! read more

I am writing this review on the behalf of my friend, Mindy L. that lost a loved one who was a registered organ donor. The story she told me about how soulless and awful Chad was to her loved one's son stating that they were going to cut his mother open anyway, so they might as well let them have her body is APPALLING to say the least. The people that work for this company are horrendous and lack basic compassion for people who are dealing with the loss of a loved one. What kind of person repeatedly calls about harvesting the organs of someone who hasn't even fully passed yet, more specifically their MOTHER?! No parent should have to say goodbye to their child and this company harassing her about her organs that would most likely be donated for experimentation is not helping the situation. If I could leave ZERO stars, I would. This company is shady! Do not trust them. THEY ARE AWFUL. read more

I would leave no stars or negative stars my Father was deemed brain dead on Tuesday night and was to be disconnected on Wednesday morning as it was his final wish to not on life support of any kind. I was called late Tuesday night approximately at 9:30pm by a representative from OneLegacy at first it was a positive and nice conversation but once they explained that my father would on life support for an extended period of time I said that it was his final request that he be disconnected as soon as possible that's when things went south they told me that since he had the pink dot on his driver's license I did not have a say on this decision and they were going to retrieve his liver anyway. I explained and showed proof that I had Power of Attorney for my father dated from this year they said that it was not valid because of him getting the pink dot in 2007. And it is now Thursday evening and they still have my father on life support I keep calling for updates and they just say they are waiting for a possible match and when I ask about a time line they won't give me an answer. The representative had gone as far filed a false report with hospital security to have me banned from the hospital I received a called from the hospitals security director informing me that a threat was reported although in my interactions with them I've been accompanied by my wife and my elderly aunt. These people are horrible humans that will stop at nothing for their gain I hope they get shutdown in 2026 by the federal government. Google complaints against OneLegacy and you will find the article which explains why they are heartless vultures. read more

Our mother passed away on Memorial Day. It was a very trying time for our family as we had another family member in the ICU of the same hospital at the same time. Per her wishes, she was sent directly to be cremated. Within a couple of hours I received a call from OneLegacy almost DEMANDING that we allow them to harvest organs/tissue. After I found out what these ghouls were after and hung up on them, they had the nerve to call me right back. I simply did not answer the phone. This place has NO RESPECT for the grieving. It makes me sick to think that they are preying people when they are at their most vulnerable. read more

This organization has been nothing but a disappointment.First I am told that in October of this year,I would be notified and called to let me know if his organs were transplanted or not.It is now the end of October,I call in and then they tell me that it once I get a hold of the woman in charge of aftercare,it would take another six weeks.I feel like they are very unclear in their explanations of the timeline of when things will happen.It was already hard enough,when they had literally called me 2 hours after my husband's passing.I wish that I had done my research on this organization before I went forth. read more

I didn't appreciate soliciting me for my fathers organs or tissue after just loosing him. If I wanted to do this I would have arranged it myself read more

Bad experience. They treated me and my donor family horribly recently. Don't donate. It's all about profit and they don't care who they hurt in the process to get what they want. They claim to be non-profit and caring and saving lives, but they'll do anything, especially at a time when families are in a bad place and grieving. It's all about money. Don't sign up for the pink sticker on your CA Driver License. If you have, cancel it now. Tell your friends, tell your family. read more

We knew my wife wanted to donate her body for medical research and to help others. So when she died, we were looking for places to donate her remains. OneLegacy meant well but it was like the gang who couldn't shoot strait. It took an hour on the phone to fill out all of their paperwork, some of which was downright silly. Then the next day I get a call that they had already harvested the parts they wanted (I thought they were waiting until we'd had a chance to discuss it with the whole family) and were passing it off to a whole body donation organization. But it was not at the hospital morgue as I'd been told the previous day. It had been sent to a funeral home because the hospital had no morgue. This panicked us since we were afraid the funeral home would embalm the body and mess up any donation for medical research. When we got to the hospital, they told us they DO have a morgue. Then we couldn't find the funeral home. Finally we located the body and got it set for donation to a whole body place. But we were told so many things by so many people at OneLegacy that we were terribly frustrated and didn't feel we could trust anything they told us on the phone. I'm told they have a monopoly on organ and tissue donation in our area. Now it starts to make sense, a monopoly is the enemy of quality and satisfaction. If I can find an alternative, I will designate that for when I die. Otherwise, I'm pulling the donor designation off my license to save my family from the added grief OneLegacy brought us. read more

Was misled from the get go. Family cadaver donor tissue that was originally agreed upon to go to patient with torn knee ligaments we're instead issued to a patient that had a penile implant, as in a cosmetic procedure. I scheduled a meeting over the phone to discuss the issue and was treated in a condescending tone by a call center support person. When we arrived (the Mother of the deceased and I) at their Downtown Office we were lead into an uncomfortable cold conference room and it felt as if we we're on constant surveillance. While we waited, two Women decked out in shapewear were giggling right outside out door about the Chief Operating Officer and an Executive Assistants' personal romance. As if overhearing discussions about inter-department ass grab flings are an appropriate topic of choice for grieving incensed clients?! Finally, we met with a representative and got organ donor red tape. We heard all the excuses: mistsken labeling and logistic reasons. A horrible experience and false sense of comfort with One Legacy. read more