I came to this location to handle some business. Getting started and settled in a new place is…read morestressful enough, and worrying about finances is the last thing you need. I got a new credit card because of the awesome promo they had going on. Denzel helped me out and not only was he professional and polite, he really listened to me. He helped me get approved in a matter of minutes and I was out the door in less than 10 minutes. I've never been to a Navy Federal that I didn't like. The employees are always so friendly and they're quick processing transactions. I've been a lifer since I was pretty much born (thanks, Dad!)!! I'll never leave NFCU!! Thank you, Denzel!!

NFCU became our choice after moving from Phoenix…read more It entailed transferring funds from our former Big Bank and opening new accounts with NFCU. We also worked with IRA and investment specialist "Stephanie" to evaluate how I was currently investing and what NFCU could accomplish with similar Fund strategies. They presented us with three options factoring in our risk tolerance with anticipated market outcomes for each. Navy Federal Credit Union really came through for us! Are you active or former Military and considering a financial institution change? It's simple, make an Appointment and meet with an advisor to assist you. The process was pleasant, thorough and efficient because of our Banking representatives expertise.

We have had a handyman for 10 years. He recently moved to a set of properties getting renovated by…read more2 former active duty Marines. He now cares for the properties while they are elsewhere. They have business and personal banking here. Staff here is capable and friendly. There's a security/info station as one walks in. However...Navy Credit Union is not on the same cooperating network as my credit union. When I need to do business with the Marines, I must drive a check over. But...I do not think you have to be a veteran, particulatly, naval, to have an account. Credit unions are such an excellent banking value, the monster, fee-laden megabanks try crushing them with weaponized legislation. Keep Our Credit Unions Afloat! Less fees, more Joy!

My husband has been a member of Navy Federal for over 40 years. The service is excellent and…read moreinterest rates a good. My husband appreciates being greeted "Good morning Senior Chief", very respectful.

I have been banking with Navy Federal for over 25 yrs. When reading some of these 1 star comments I…read moream wondering to myself "what bank are they talking about"? Because I have never had a problem with them. I read about long waits on phone. But they have where you can get a call back instead of waiting. They tell you where you are in the list so you have an idea how long the wait may be. Depending on the time you are calling as with any business you should expect a wait. Read about denying payment. They send an alert to your phone for suspicious activity all you have to do is reply to text. I am amazed that they are getting bad comments about protecting your account!! Especially when all you had to do was text yes that you acknowledge the transaction. We all know that when we deposit checks into our accounts that all money will not be available until it is verified. They give you a certain amount immediately but the brunt of deposit is on hold for a couple of days. Most banks do a hold but do not let you have any of the money till funds are verified. I also seen something about scams. I had fallen for a few scams myself. When I informed bank of these they immediately stopped anything coming from that debit card and told me they would send me a new card by the next day or I could go into a branch and get one same day. They put funds back in my account and investigated issues. I was also informed that I would have to pay back funds if they found that I was not being honest about the scams. They also told me new card was available to use immediately. I was given my new debit # so I could go into my account and change my info on all my bills that I had auto pay for. I believe that some of the issues people have with this credit union is of their own doing not the credit union. I have always had great customer service in person and on the phone. I have used Navy Federal in numerous states and the service is 100% everywhere. I tell everyone that Navy Federal is the best bank I have ever had. And they truly try to protect the accounts of all their members. Keep up the great service Navy Federal I know I appreciate everything you do!

I've had nothing but problems with this credit union. I requested one stop payment and they did…read morefive stop payment and they did it on the wrong payee. Their mistake caused my husband's credit score to drop 12 points. Then Saturday night I logged into my checking account and noticed that there were 6 charges from Hong Kong! I get an alert for every transaction and didn't receive any notifications for any of these charges. I spent 3 hours on the phone trying to get this resolved and they said they couldn't explain how someone was able to access my account. They finally agreed to close my account and open a new account. Then they wanted to charge me for new checks.

Been with NFCU for several years, and I never really had a problem. Much better than USAA these…read moredays.

Melanie helped me with a Western Union sending today. I gave her all the information needed, when…read moremy wife went to pick up the cash she was told it was sent wrong, called the 800# and was told it looked fine and to have my wife go find another western union, told her not an option, what needed to be done was have my name as sender, she argued with me that Navy Federal was sender. My wife was totally inconvenienced - PHILIPPINES requires a name, Crystal from Navy Federal states that's not going to happen. ZERO stars for Navy Federal and shame on you!

This location is outstanding. Every time we visit, the service is consistently excellent and the…read morestaff truly knows what they're doing. It's easily my favorite location. I especially want to give a shout out to Koa, who absolutely deserves recognition. Koa was knowledgeable, professional, and provided extremely useful information while helping us with a cashier's check. Huge thanks to Koa and the rest of the team for delivering real value and great service. Respectfully, Jacob S.

I was able to get my checks cashed as well as a new debit card because mine had been stolen. The…read morebankers were super helpful and respectful

This place is run entirely by ATMs. There is no personalization to this facility whatsoever and I'm…read morehoping that this is not the direction that all Chase locations will be going. There is always a long line inside because 1 teller is on duty. If you're lucky, a 2nd teller may be around, but for the most part, they come up to you while you wait in line to encourage you to use the indoor ATMs. Pretty personable, right? I'm not going to lie, I really do enjoy walking into banks where there are 5-6 employees behind the counter and most of them will know your name. If I'm in a hurry, I'll use the outdoor or drive thru ATM. But honestly, this place is ran by a bunch of robots.

I started banking with Chase nearly 20 years ago when I opened a personal and business account with…read morethem. Each year I see a decline in customer service and free perks that used to be available for members. An example a notary is no longer available for the sale of your car. Also, last I checked there was not even a notary any longer at this bank. I suppose my last straw was after finding a $25.00 monthly fee added to my account. I went in - as I was not able to do it online to figure out what was going on. I was told the $25 monthly service fee was added if at each monthly statement period: An average beginning day balance of $15,000 or more in any combination of this account and linked qualifying deposits/investments must be met. So, shame on me for not following through and switching banks last year. I am now in the process of switching all of my direct deposits and bills over to another bank. Lesson learned. The only positive is the lollipop they give out to ease the pain of the banking experience. I guess it equates to going to the dentist and having a root canal.

The people are very nice when I have come in and needed help. Never had any problems here. I once…read morehad a problem with my last bank while switching here and TJ along with his manager helped me with it.

Such a disappointment multiple times. Calling getting misinformation. I was told I can get a money…read moreorder rather than a cashier's check for an amount of 2100.00 not true has to be a cashier's check and I received a call stating my account is in the rears. It was but I was very sick said I know no need for this call but the CSR lied said both my accounts were closed. That info was NEVER related to me . Seems just like a big bank sadly

Most credit unions participate in the free ATM use for all credit union members, regardless of…read morewhether they are a member of a particular credit union. The peeps running Alaska USA Credit Union have decided not to participate. Meaning it will cost you $3.00 to use their ATM. This is not the case at Tru West or Desert Schools or Navy Federal.

This is a great bank Free coin counting and great weekend…read morehours to top it off its a quaint little neighborhood feel bank its never ever crowded and the tellers treat you like family . love love love this bank