10/10 dealership would buy from them anyday…read moreit's rare to find an honest car dealer these days, they have nothing to hide and they make life long customers over a quick buck. Jacobs and staff are the best

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

Bob Hearn was our salesman and I recommend Bob as the salesman you want to work with. Bob maintains…read morea calm demeanor and helped us through some very stressful situations at the dealership. He's a good man and a you want him in your corner when you go to deal with the folks in the captains chambers (or whatever they call that elevated glass window office). Go to Jeff Wyler for your next ride and ask for Bob.

Drove 3+ hours to purchase a car from them. Josh, my salesperson was super thorough, knowledgeable…read moreand went above and beyond. Highly recommend. Very good experience purchasing a car from this dealer.

Craig & Landreth sold my 18-year-old daughter a junk vehicle. It leaked oil and had multiple…read moremechanical issues immediately. When she tried to take it back to have it addressed, staff treated her poorly and attempted to charge her for repairs. She was in tears. This was her first car--purchased with the entire $5,500 she had worked over a year to save during her last year of high school. She had no money left to fix a vehicle she had just bought. We contacted the previous owners and learned Craig & Landreth had paid less than half of what they sold it to her for--and made no repairs before reselling it. When I spoke with Joey, his response was essentially, "That's the risk of buying a used car." I reached out multiple times seeking some form of remedy. No meaningful effort was made to do the right thing. My family had purchased several vehicles from Craig & Landreth before and trusted them enough to send our daughter there for her first car. That was a mistake. They took advantage of a young, first-time buyer and sold her garbage. That $5,500 was everything she had. Watching a company show zero conscience about taking it from an 18-year-old speaks volumes about their character. The experience was devastating for her and permanently soured what should have been an exciting milestone. We eventually repaid our daughter ourselves because we felt awful for referring her to a business that treated her this way. I reached out to Joey again recently--still nothing. It's especially disturbing to see him publicly brag about spending $3,000 on a cheesecake for charity while showing no remorse for ripping off an 18-year-old fresh out of high school for $5,500. I guess one makes for a better photo op than the other.

Excellent experience working with Jonathan and the team on a new vehicle purchase. Excellent Dealer…read morewith a great reputation! A +

I got myself a 2017 Kia RIO with only 18,200 miles in it! I got helped in the best way possible and…read moregot out of there in a little over an hour. The salesman was very helpful, knowing it was my first time (by myself) buying a car. The car literally had one scratch on the driver side but it was basically untouched and still has manufactures w. The payment of the car was supposed to be around 18,000 but they were really honest when they found out they were looking at the wrong car information....My new total is 14,000$ which is a nice deal for a partially used 2017 car!

LEMON ALERTS!!!!!!!!! LEMON ALERTS!!!!!!!!!! DO NOT!!!! DO NOT!!!!! I MEAN DO NOT GO TO THIS…read moreGHETTO, HORRIBLE, UNPROFESSIONAL DEALERSHIP. THEY SELLING PEOPE LEMONS! I had my car for Less then two months and during the two months it's had all types of problems. I couldn't even get a simple oil change because my plug was stripped!!! MY FRIEND HAD GOT A CAR WITH NO AIR BAGS! No matter the circumstances they still won't do a exchange or refund. Then they tell you to go to their horrible ass service department. In the service department they don't tell you when you car will be done. How long it will be there what's being done to it. NOTHING!!! They had my car for a week and still ain't finish with it and I had a appointment. Last time I took it they had it for a couple days. I had a an appointment at 9:00 but they didn't even look at my car until the next day!!! They don't give out RENTALS OR TEMPORARY CARS while your cars being serviced. That's how they get you by not giving out rentals and giving you cars that are lemons. Once IM DONE PAYING THE CAR OFF IM NEVER COMING BACK!!!! I wouldn't recommend this place to anyone!!! They use to be JD BYRYDER but they fail the rules and expectations they had for the cars and how they are suppose to be serviced that they got kicked off the franchise. THAT SHOULD TELL YOU SOMETHING!!! DONT GO HERE!! GO ANYWHERE ELSE BUT THIS HORRIBLE DEALERSHIP.

I bought my Kia Soul from this Kia location back in May of 2010. It was brand new at the time and…read moremy sales-person, Rachael, worked with us to make sure we got a good price & affordable terms. Since then- I have had her serviced here for my routine maintenance and they have been dependable, professional and thorough every time. Another person said to be prepared to wait for service, but that has not been my experience. Whenever I make an appointment they give me a good estimate as to how long it will take and usually come in under that. When I have popped in to have my nitrogen tires topped off, I was in and out in under 15 minutes. If you are car shopping- I have to say, I love, love my Kia Soul. If you come here- tell them I sent you- they won't steer you wrong!

Would give 0 if I could. First they will not honor there engine warranty they dont care about you…read moreonce you leave there lot. This location are they not only unprofessional but will lie to you while smiling. You have been warned go buy something that will keep you on the road for years kia will not

BEWARE: Very disappointed. I applied online it said that I was approved. Then I get a phone call…read more This woman was asking me all types of personal information and the same questions that I already did online. They wanted my income for 1 year. But yet they took all my vehicle information and job information etc. They need to tell people if they need to make a certain amount of money up front. And tell me what you want my credit score to be. They are not up front with you and it is false advertising. They are probably doing their own reviews. Then she turned me down over the phone after she took all my personal information. And they did a hard credit inquiry. A lot of Louisville, Kentucky businesses is turning people down and turning people away. They are all scammers, all they want is your personal information. Some of this stuff needs to change with the credit bureau, if you don't sign a contract and haven't made the first payment it shouldn't effective your credit score when they look at your credit. Because places like OneMain Financial is here to tell you no and to destroy your credit they are not here to help you they are here to hurt you.

From the owner: Known worldwide for our horse racing, Louisville, Kentucky, is one of the great cities in the U.S…read more With so much to do here in Louisville, our city is truly a great place to live, work and play. OneMain Financial is proud to serve the residents of Louisville. If it's time for a debt consolidation loan, a new car loan or you're considering a personal loan to cover costs on your wedding day, our team at the Louisville-Germantown branch is ready to talk to you.Visit us and let us help you determine your loan options. We offer secured and unsecured personal loans. All our loans come with fixed interest rates and fixed payment schedules. Apply online, call us or visit us to get started.

I came to this dealer in 2015 and test drove a car that I didn't purchase but liked the service…read more So, in 2022, I kept that in mind, and again was in the market and after calling three Nissan dealerships days ago Byerly was the first to return my call once the new Pathfinder came in. I've been TRYING to test drive a 2022 Pathfinder for 5 full months and today was the 1st time that I was given the chance to do so due to the parts and computer chip shortages. Silvia Ivanova was my salesperson and she's easy to work with and is someone that went out of her way to keep us in mind. We were able to work out a deal and the car was the model with the options that I wanted. It was a stress-free purchase and that's hard to do at times with most car lots. She's someone that I would recommend and the next time I'm in the car market I will give Byerly and Silvia Ivanova another try.

Used to love the service department, but won't let girlfriend go back. The staff has changed, but…read morenot for the better in the service department. She went in for a battery that took over an hour to change, they gave her NO options and put in a $500 "7-year gel battery" totally ripped her off. She's not going back there again

Recently purchased a car from 44 Automart in Elizabethtown, Kentucky and it was awesome! Cal and…read moreChase were great to work with. They did not pressure us at all and explained everything in detail. Love my Camry TRD

Salesman was a good guy, traded in two trucks and I feel like I got a fair amount for them. Didn't…read morelike that they really try to pressure you into an extended warranty, tried to pull a quick one and get me to sign papers with the warranty info on them. I get it's their job so I'll give them a pass on that. Had a few things wrong with the truck suspension wise but it was a 250k mile truck so what do you expect. 3 months later and still runs like a top. I'd definitely come back