The most sincere pleasant place to do business with were they always put there customer needs and…read moreconcerns first. I would overwhelmingly recommend this business..

Very Very Dedicated! A dear friend of mine lost her father…read morein a car accident & we were at the visitation at the funeral home today (Sunday). There was a good turnout & my friend was seated in a chair next to her daddy's casket greeting people. I saw a man & woman walk up to talk to her & then hand her a card & leave. Since lots of people were doing the same thing, I thought nothing of it until she walked over visibly shaken. I asked if she were OK (still thinking that her emotions were raw from the day) & she handed me the card below. Apparently, her father had a loan with this company & had used his car as collateral (yes, the car he was killed in). These fine folks had shown up at the funeral home to ask his daughter RIGHT IN FRONT OF THEIR CUSTOMER'S CASKET how she was going to settle this debt. Now that's dedication

Craig & Landreth sold my 18-year-old daughter a junk vehicle. It leaked oil and had multiple…read moremechanical issues immediately. When she tried to take it back to have it addressed, staff treated her poorly and attempted to charge her for repairs. She was in tears. This was her first car--purchased with the entire $5,500 she had worked over a year to save during her last year of high school. She had no money left to fix a vehicle she had just bought. We contacted the previous owners and learned Craig & Landreth had paid less than half of what they sold it to her for--and made no repairs before reselling it. When I spoke with Joey, his response was essentially, "That's the risk of buying a used car." I reached out multiple times seeking some form of remedy. No meaningful effort was made to do the right thing. My family had purchased several vehicles from Craig & Landreth before and trusted them enough to send our daughter there for her first car. That was a mistake. They took advantage of a young, first-time buyer and sold her garbage. That $5,500 was everything she had. Watching a company show zero conscience about taking it from an 18-year-old speaks volumes about their character. The experience was devastating for her and permanently soured what should have been an exciting milestone. We eventually repaid our daughter ourselves because we felt awful for referring her to a business that treated her this way. I reached out to Joey again recently--still nothing. It's especially disturbing to see him publicly brag about spending $3,000 on a cheesecake for charity while showing no remorse for ripping off an 18-year-old fresh out of high school for $5,500. I guess one makes for a better photo op than the other.

Excellent experience working with Jonathan and the team on a new vehicle purchase. Excellent Dealer…read morewith a great reputation! A +

10/10 dealership would buy from them anyday…read moreit's rare to find an honest car dealer these days, they have nothing to hide and they make life long customers over a quick buck. Jacobs and staff are the best

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

I got myself a 2017 Kia RIO with only 18,200 miles in it! I got helped in the best way possible and…read moregot out of there in a little over an hour. The salesman was very helpful, knowing it was my first time (by myself) buying a car. The car literally had one scratch on the driver side but it was basically untouched and still has manufactures w. The payment of the car was supposed to be around 18,000 but they were really honest when they found out they were looking at the wrong car information....My new total is 14,000$ which is a nice deal for a partially used 2017 car!

LEMON ALERTS!!!!!!!!! LEMON ALERTS!!!!!!!!!! DO NOT!!!! DO NOT!!!!! I MEAN DO NOT GO TO THIS…read moreGHETTO, HORRIBLE, UNPROFESSIONAL DEALERSHIP. THEY SELLING PEOPE LEMONS! I had my car for Less then two months and during the two months it's had all types of problems. I couldn't even get a simple oil change because my plug was stripped!!! MY FRIEND HAD GOT A CAR WITH NO AIR BAGS! No matter the circumstances they still won't do a exchange or refund. Then they tell you to go to their horrible ass service department. In the service department they don't tell you when you car will be done. How long it will be there what's being done to it. NOTHING!!! They had my car for a week and still ain't finish with it and I had a appointment. Last time I took it they had it for a couple days. I had a an appointment at 9:00 but they didn't even look at my car until the next day!!! They don't give out RENTALS OR TEMPORARY CARS while your cars being serviced. That's how they get you by not giving out rentals and giving you cars that are lemons. Once IM DONE PAYING THE CAR OFF IM NEVER COMING BACK!!!! I wouldn't recommend this place to anyone!!! They use to be JD BYRYDER but they fail the rules and expectations they had for the cars and how they are suppose to be serviced that they got kicked off the franchise. THAT SHOULD TELL YOU SOMETHING!!! DONT GO HERE!! GO ANYWHERE ELSE BUT THIS HORRIBLE DEALERSHIP.

I had a great experience today with the service department. My appointment was on time and taken…read morecare of right away with information about the repair. This is my 3rd Jeep and I wish I had purchased from them. Go to Cross for your purchase or service needs they have restored my faith. Definitely avoid Oxmoor and Dixie both have terrible service departments.

Update July 2026. Here we are 9 months later I go to pay the registration on my current truck, and…read moreI am told I owe taxes on the vehicle I traded back in Nov 2025 Cross failed to notify the County Clerks Office and left me with to deal with this issue. This was not an isolated incident the Property Tax Office told me that Cross Jeep in known for doing this to their customers. After filing the paperwork proving that I do not owe taxes I went to the DMV to register my vehicle and there was another person that bought a jeep from Cross and was unable to register his vehicle because they did the same to him. Bottom line Cross Jeep and their management still lack integrity. I have been a Cross customer for over 5 years getting any maintenance /work to my truck done there. I traded my truck on a new vehicle and the truck I got ended up having death wobble and bad vibrations they did put a new set of tires on it and gave me a loaner to drive the truck spent over four weeks in the shop I was told by Jeff (sales manager) if the issue was not resolved they would offer to buy the truck back. Well the issue still exists and I have been told four times that they would get me a buyback number but now cross will not respond to any text or phone calls. After taking the truck in for the issue the salesman avoided me and would ignore me standing right in front of them. They even told the two salesman that I worked the deal with to no longer talk with me and assigned another salesman to deal with me all he did was tell me he would get me the info I asked for and never follow through. I answered calls and text from them when they needed Information on my trade so they could provide details to a customer trying to buy it Overall Cross Jeep and their sales teams lack of integrity and honesty is very disappointing and if you are looking for a dealership that offers customer service after the deal is done keep on looking because that doesn't exist at Cross

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.