Was helped by a Roma at the teller area, she was very friendly and patient. Straightforward and…read morequick service while also prioritizing my privacy, which is very important to me. Have had unfortunate experiences with other CUs in the area and this interaction was a breath of fresh air.

Palmdale,CA I did a…read morewalk in, and the wait time is over 2 hours, so my SO and I decided to run a few errands first and came back. When we returned, another staff member at the front desk let me know, "If the next person doesn't show up, we will take you in." Music to my ears - and not long after, they called my name. The lady who helped me open my account is thorough, knowledgeable, and patient. She answered all my questions clearly and even offered helpful suggestions, like their low-interest credit card options and the higher interest rates available with money market accounts. I am new with this local bank, and the account - opening process was smooth and easy. I'd recommend making an appointment if you want to avoid a long wait. Private parking lot. Refreshments offered at the waiting area which is a plus.

I got a check from my friend and drove to this location looking for antelope valley bank and to my…read moresurprise they have change the name a year ago , who knows why ! Anyway I got really good customer service by a nice lady called Lisa and no charge to cash my check and I don't have account with them.

Everyone here provides great customer service! I've come multiple times, and everyone has always…read morebeen polite, friendly, and helpful. The security guard is always in great spirits and greets everyone with a smile. He opens the door for everyone and makes sure you feel welcomed. It's always a pleasant experience coming here!

Never had an issue at this location. It is small but I prefer it over Lancaster location any day…read more Everyone is always friendly. The security guard is always helpful.

I've been with First City for almost 2 months and I've called customer service multiple times. Each…read moretime I've called, I've been on hold for almost an hour. I'm writing this, I've been on hold for 43 minutes. I'm also not stoked that they don't offer credit building hardship loans during the current economy. In between the hold times and doing nothing to work with their local community, I immediately regret opening an account.

I found a card while walking at the park. I came over here to return it. The lady is so nice and…read morethankful. She assured me that they will call the rightful owner.

Palmdale, CA My 5…read morestar review is about my ATM transaction. For the times I had used it, there was no line, It is always working and there is always a parking available. There is like 2 - 3 ATM machines located just before the entrance to the bank. Limited parking spaces but it is in a shopping plaza so parking is not a problem if you don't mind the walk.

This is a bank. Where people are expected to make financial transactions. You want to feel clean,…read moresafe and secure when doing so. Apparently Wells Fargo has a different "business plan" that they feel will draw in customers. Good luck with that.

0 stars if I could . Atms never work atms inside close at…read more5pm When machines work they're slow

I live in WLA so you would think I wouldn't have anything negative to say about a branch 50+ miles…read moreaway but here I am! I wrote my brother a check and Manager Hugo Perez and Supervisor Wendy Iraheta refused to cash it! First off, I have PLENTY of sufficient funds and don't have ANY (NEVER HAVE) delinquent accounts because I ALWAYS pay EVERYTHING OFF IN FULL!!! They blamed the "system" so I called and spoke to 4 different Chase customer service reps and they ALL confirmed that 1) there's no lock/alert -- never was 2) I have plenty of funds in my acct and 3) there's check amount is less than $2,500. So now, I have wasted a hr of my day dealing with this crap and will have to waste more time tomorrow calling them tomorrow for LYING about the "system" being locked. Do NOT go to this branch because they won't even give you your own money!!!!!!!

Every step of the process while opening a new account went very smoothly due to the pleasantness…read moreand professionalism of Veranice. I highly recommend requesting Veranice when visiting EFCU in Palmdale! Thank You!!

They're friendly and sweet however it's no less than a 45 min to an hour wait to see a bank teller…read moreto open an account or make a change. Second time here. It's ridiculous. All the offices are empty except one, packed with 3 women. Are they always on training?

No drive thru ATM! I'm not trying to get mugged. Also if I'm in a hurry I don't want to get out of…read moremy car. Even though I should lol. Still feel safer with the drive thru option. But hey maybe service is better inside for people.

Your customer service. It's been close to 2 weeks since I started opening trust account, now the…read moreholiday weekend is on us and we will not be able to get the draw on the account in time to be out of the house in a timely manner. If you are not going to open the account PLEASE let me know so I can open one at a more reputable institution that can take care of our needs in a timely manner!

I made a $21 cash deposit at an Wescom Credit Union ATM located 39575 Trade Center Drive in…read morePalmdale California. This took place on September 4,2019 at approximately 6:20 in the evening. Upon conclusion of the deposit the machine returned my debit card with the message " chip card not recognized " and failed to give me a receipt for the deposit. I contacted Wescom bank and they pointed me in back to my home bank. I checked my bank account and it show that I made NO DEPOSIT. Secondly, I attempted to phone LAFCU but the phone number kept asking me for my account number and when I put it in( which I believe is my account number) it tells me that it was incorrect. Please help me. I am at a loss of $21 and I have no person to talk to that can help me. My phone number is ( 661) 406-7901. Please call me to help me resolve my loss. Sent from my iPhone

I had the opportunity to be part of the Wescom family for 3 years. During that time, I have sought…read morea personal loan, and auto loan through them. The process has always been quick and transparent. Their interest rates and additional perks are a major plus in why I continue to do business with them. Everyone at the branch office is friendly and eager to help. Also recently I had my son join Wescom and leave their major bank institution so he could also start a relationship and get the same service we are accustomed to. I would not go back to my other bank.

This is the worst location. They don't give a dam about the business line why even have it open???…read moreMade a complaint to the manager and she's very dismissive with a nasty attitude. I'm a preferred customer with my personal account and business account & clearly they DO NOT value preferred customers.

My partner has a 401k with Merrill Lynch and and Ira and investment account that he takes money out…read moreon for his own use they send him a check he goes to Bank of America who is associated with them or as far as my understanding. Merrill sent him a check to cash out from his own money and he went into your establishment and your manger by the name Lisseth Melendez refuse to cash it , instead of doing her job to verify she turned him away and said she did not feel it was a real check ????? So then why not verify or try to help if the check Is from a company you do business with! She then said she was not gonna give out money out for free ??? Not only was she rude but unprofessional too . I am my self bank with Bank of America I have 3 account here and I feel like this was not handled correctly and I don't appreciate how this one particular branch seems to always have rude people working and very unprofessional . Quick note it's not the first time he cashed a check from Merrill and he doesn't have to have a bank account with BOA they have never have giving him a hard time to cash it till today , so he went to another branch and no problem cashed it as they always have