Dear OneMain Financial, I hope this message finds you well. I am writing to express concerns regarding my recent loan application, which I submitted last Friday. After uploading all the required documents, I was contacted by a representative named Ladazsa. Unfortunately, I found her tone and overall communication to be unprofessional. I was also told that no additional hard inquiry would be placed on my credit report, yet one was added. When I reached out to ask about it, I felt dismissed and did not receive a clear explanation. I'm bringing this to your attention with the hope that it can lead to improved service and communication moving forward. I would also appreciate any assistance in resolving the hard inquiry that has been placed on my credit report. Thank you for your time and attention. Sincerely, L Norman read more

If you are in need of a loan, run far away from this place. I regret ever doing business with this establishment and would highly recommend everyone look elsewhere. Any and every single time I have tried calling for assistance, the person is rude. Without fail, the employees have no patience and no customer service. They are unable to answer what I'd imagine a simple question to be for someone who does this for a living, possibly because they themselves don't understand. So instead of finding a solution, they grow impatient, disrespectful, and demeaning. Ever single time. Do yourself a favor, look a little longer, look a little harder, you do not want to deal with these people and certainly nobody deserves this. Don't believe me? Just look at their ratings and reviews. Too bad zero or negative stars is not an option. read more

If you want them calling you at your job and telling you "can you make a payment right now" while I said I'll do it after work? I said I thought I made the payment when every month I do all the payments I need so it was either my mistake or something was wrong with the app but they always call me when I'm working ? So they call my job which it was embarrassing to deal with. Never again. Don't recommend at all. read more

Horrible. I have to add at least 85 characters, my thoughts are this is horrible, take advantage of people who are struggling, pull hard credit without approval, and offer outrageous 500%+ APR rates read more

If you need a loan, stay far far away from this place. They are there for you when you need money and are ready to sign for a rediculous interest rate but after your loan is paid off, nobody knows what they are doing except Farrah. She is the only reason I gave OMF two stars. So I paid my loan off early. There was a 2.00 balance left that would not come off. I called the office and whoever answered the phone, reassured me that they would zero my account out and to expect my car note from the DMV within 6 weeks. This was back in April. Long story short, I called Farrah today and she said she will take care of it and that the holdup was because they tried to charge me that $2.00 and it was declined. BS...I guess it's not over yet but I have hope. Five years of loan payments, ALL on time and my car is being held hostage. I'm frustrated. read more

I have a loan at the Englewood, CO location. I purchased the insurance that would cover me in case I became unexpectedly unemployed. Four months ago I activated that insurance and it's been nothing but a hassle with Terry and the office manager, Tammy. First of all, they are both very unprofessional, incompetent, and just plain rude! They told me that even though the insurance company Triton was paying for my loan during my unemployment period, they told me they still need to call me like as if my loan were past due because Triton pays on a different schedule than the loan term due date. That makes no sense at all! If you see a customer's loan is being paid by insurance why would you be calling to ask for payment knowing the insurance company is paying the loan?!? And why is it so difficult to pause automatic pymts so funds are not deducted from a customer's acct during an already tight financial period?? Twice now they have deducted my loan payment from my account despite KNOWING that my loan is being paid by the insurance company!! When I request the funds to be returned Terry tells me to get a printout from the bank showing the deduction and that the printout has to be physically turned in because they can't accept these types of documents by fax or email. The second time this happened Tammy told me I could email or fax the printout. When I try to call the branch they recognize my number and don't answer so I call from another number and they pick up the phone. These two are a joke when it comes to being competent at their jobs and for their lack of professionalism. read more

Very misleading. They will qoute you an initial Interest rate then try to higher it when in the office. They should be shut down for the lies they tell. Beware! read more

Great experience! It's always a lil embarrassing to go ask for help when you are in over your head in debt. I liked here because they were respectful and gave me all the facts before I agreed to anything. I personally needed help paying off some high credit card debt and I like how they make the checks payable to myself AND my creditors. So I have no temptation to use the funds for anything else and I know I am one step closer to raising my credit score. The rates are not negotiable as they are based on your credit score so it's not like the office has any say in that but I found them reasonable. Overall very satisfied with the customer service and the people working at this location. As long as you ask questions about your loan BEFORE you agree so there are no surprise and you have the funds to make your monthly payments, shouldn't have any issues. read more

So Yelp removed my review because it didn't include enough about my experience as a customer. So here is the rundown, the people that work here are vultures and they change as frequently as you change your clothes. While the customer service here appears to be good they are just pulling a facade to get you to sign on a loan that you'll be under on in just a few short months. So you're in a bind for money fast, well OneMain Financial services is your place to get the money that you need but it's going to cost you. The average APR on a PERSONAL loan that they provide is 30-35% and that's if you have excellent credit. Let me break that down, if you were to go into Onemain Financial to take out $8,000 you will pay over $9,000 in interest. PLEASE FOLKS, do not go into Onemain Financial for a loan, Thankfully I was able to consolidate my credit elsewhere at a more reasonable rate. AVOID THIS BUSINESS AT ALL COST!!!! read more

this place gets a negative 5 stars, don't ever get a loan from these people, complete rip off. i repeat do not get a loan, i had a great credit score once before above 720,these people enjoy ruining lives. some how it sounds to good to be true. i was looking for a great loan in 2018 i thought at the time the rates were low but some how these people got me in a 36% loan. do the math $221.00 a month from april 18 to now i should almost be done with this loan, they said i still owe another $4,200. they are doing fraud and they should go to jail for what they are doing read more

I got a loan and the Staff was great and super patient with me while I tried to get my life together! Super sweet people and totally helpful ! Joshua helped me out with my loan and explained everything they're rate was great and really affordable for me. We had a bit of help from Farrah while I was finishing the process and she was so friendly. They made me feel comfortable and I will defiantly recommend these services to my friends and family should they need a loan!!! read more

I went in to speak with loan specialist Gabriel and he was very helpful and friendly in assisting me in getting my loan. He was able to walk me through everything, so there would be no confusion about what I was signing up for. At OneMain Financial, they also let you know what all of your options are, if you do qualify for a loan. Thanks again! read more

Omg if I can rate this company a ZERO I would. Their representative Katie Montesinos in the Simi Valley office is Horrible and VERY unprofessional. She called back me after I nicely told her I am not interested and after hanging up she called me back. Isn't that illegal? And harassment?? Her attitude when she called back was sooo unprofessional and that solidifies why nobody should do business with this company. Her manager of the office Sarah Brown is worse, DOES NOTHING. if you need loan DO NOT use One Main Financial!! read more

I can only say great things about this place. I am in my 4th loan with them. Tere is very nice and go above and be on to help. Do not agree with the negative comments, we know the deal before we sign the loan. You need money fast and is to pay back fast. Anywhere you go the longer you wait the more you have to pay. Be smart ask for money snd pay back as soon as you can. Nothing in this life is for free, this people work to bring money to their family jus like you and me. Stop with the bad reviews is not going to take you anywhere. Go somewhere else but don't say negative things about this people that do not deserve it. I am a very happy customer and will stay that way. They are all very nice, polite and willing to help you. Snd this is the truth. read more

Anything they can do to get you started. Once they do that, the attitudes go downhill and the service is non responsive until ur behind enough they can threaten to take ur vehicle. Then, the website will take Whatever payment *they consider* is owed instead of the amount we type in. Type in whatever total we want, they will change it before it goes through to the account. Horrible all around. Hope that it closes down before too many More people are hurt by them. read more

This place is the worst. Sarah Brown the manager and her assistant Katie Montesinos are very rude. They pretend to help you, but their customer skills are horrible, they talk over you and yell, you can not get a sentence out. I don't recommend this place for your loans is a rip off people pay a lot of interest, you are better off getting a professional company!!! read other post trust me you will be glad you did not get a loan here. read more

I will attempt to make a long story short. My son received a solicitation in the mail from these people in regard to personal loans. ($6500 loan) In the small print on the back it mentioned that one must have an income of at least $20,000.00 a year to qualify. My son didn't need a loan, but my wife and I developed a tight situation financially this month and needed money quickly, so we figured instead of going to our regular bank, we would try them. Online their website said if you're approved by noon, you can have the funds the same day. I am retired with a pension from a company where I worked all my life, my wife and I also receive Social Security and I still freelance in my profession I have had for 40 years. (television industry) All totaled, last year I made $108,000.00. (documented by tax returns and W2 forms.) I have never defaulted on any loans, NEVER a bankruptcy, never a foreclosure, never a issue with any loans I have EVER had. I have a Home Depot Card with a $12,000.00 limit, a Master card with a $19,000.00 limit and a American Express card with no limit and we own a $700,000.00 home. (with $300,000 in equity.) ($1,400 monthly payment on the house.) I have good credit. I submitted the online application. We were told online that we would get a call the next day. The call came around 3PM (Mike - Seems like a nice enough guy) He took down a bit of additional information and said he would call by 7PM. (didn't happen) The next day I was traveling for work and my wife wanted me to run her by the produce market, which happens to be in the same shopping center. I decided since we were there, I'd go into the office and see how things were progressing. I was told I had been approved for a $7,500.00 loan. All they needed now was my tax returns and a few check stubs. We make a special trip back to the house. (flight was at 3PM, it's now noon.) We gather the information and bring it back to the office, they take the tax papers and move over to another area and are gone for about 15 minutes, meanwhile I am a bit nervous about missing my flight as I'm only there because I was told I was approved for $7,500.00 After waiting for about 15 minutes, a lady returns and says... sorry, there is nothing I can do for you. Approved for $7,500.00 ... I provide my tax returns that show a income of $108,000.00 (a yearly income I have had yearly for the past 25 years.) and I am now NOT qualified to get a loan that I learned would have had a THIRTY SIX PERCENT interest rate. What's going on here? Who are they funding to? A HUGE WASTE OF TIME! read more