Lorena from Premier America Credit Union customer service is a super star. I had some funky things going on with my checking account and she went above and beyond for me. Please take care of her like she did for me. Thank you again Lorena! read more

Andrea A. has been helping us for YEARS with our auto insurance and she is fantastic! She is so on top of things and she always comes up with great solutions for any challenge. She is a star and keeps us coming back to Premier America for all of our financial needs. read more

This review is long overdue and it is specifically for the best customer service representative Carly S that I've ever spoken with over the course of my lifetime. In fact, I don't think I've ever written a review like this, so more on Carly in a bit. The overall details of my initial experiences with anyone from the Premier America at 521 N. Hollywood Way other than after 7 phone calls of which they would not return calls they said they would or completely refuse to help with the most basic request which is the following. My Mom passed away a year ago. She was a 30 employee and I drove to this branch almost 50 miles from where I live to close out her accounts. I brought all documents required and as her son and beneficiary, all accounts were closed as they should be for a deceased person right? So I thought. Until a year later and I get a statement showing here account was still open, they were charging a $10 a month service fee because it was under the minimal amount required in their checking account, which is absurd considering she is no longer alive. She was also hospitalized over the last two years of her life so she added me to her account so I could handle all of her billing payments. I mention this because somehow a friend who Zelle'd me $100 ended up in her account which was supposed to be closed as of July 2023. So is it unreasonable to request the return the $100 to the original sender? I was told specifically by Zelle that the receiving bank had the ability to do so. There was also a monthly dividend showing up in my Mom's account which they were deducting the $10 a month from. So I also request they close out my Mom's account again. What do they tell me? No, we can't do that. You have to go to court to get documents to prove this and have it certified or notarized, I can't remember which. Just mindless to me for them to expect me to go do all the driving and time consuming work to court for the error they made. So enough with the bad and the unnecessary near 3 hours of time on the phone over the course of a month. Then along comes Carly on my 8th call back. She actually listened to the scenario described and agreed. It wasn't about the money for me. It was about just doing what was right. Carly then went about finding out how to make it work and told me she would call me back by the end of the day, which she did. Carly also provided the best customer service I've ever experienced by, 1. Carly got the Zelle money returned to the original sender. 2. She also was able to have my Mom's account closed, and to my amazement not only went about sending me the $90 or so dollars in her account that remained but also the previous monthly $10 dollars they had charged over the last year! In closing, if you ever need help with any matter involving Premier America, do yourself a favor and request Carly S immediately. She will really listen and try to genuinely help you while also proving outstanding customer service. I hope she goes far in whatever she aspires to do. Carly is the best!!! read more

I want to thank Jessica for helping me out. When I mentioned that I was going to buy my first car last year, she helped me made sure I didn't get taken advantage of at the dealer and was very patient explaining the entire process to me. She also took the time to explain it to my mom in Spanish. She really made it all very easy! read more

Jessica is super efficient and initiates offers that I have to ask for at other banks. I'm sure she'll soon be promoted to a higher position. read more

I have had fantastic experiences with this Credit Union since I've moved to the area 9 years ago. My go to branch was the old one on Madera (I miss the cookies served!). It has been a smooth transition to the one at the Simi Town Center as well (still miss the cookies though). Heck, I've been so pleased with them I encouraged our schools PTA to move our account there (no more fees for our non-profit!) The tellers are always kind and take the time to ask about my day, nails, phone, weather, vacations, children, etc. But today takes the cake! I received a mystery thank you card in the mail. How cute is that??? read more

Premier America Credit Union - Banks & Credit Unions Near Me - Simi Valley, California

If you are looking for a Credit Union where they know your name and go out of their way to treat you like family. This is the place for you. They will be straight forward with you about your money, your credit, and accounts. They will tell you when it's a good idea to get a loan and when you should keep rebuilding your credit. If you have not worked Andrea, Jenn, Savannah, or any of their staff you are missing out. They even have 0 fees for every 7-11 ATM! If a world that is constantly trying to take your money. It's nice to know there is a place that is trying to help you keep your money. read more

I totally stand behind Premier America Credit Union for over 20 years that I've been with them. The staff is always professional and friendly, I consider them like family. I seen quite a few tellers come and go moving on in the company. My most recent visit I had the pleasure of having teller Chelsey Briggs help me with my transactions and always with a friendly greeting and big smile. Sure brightens you day when you leave. Will always be faithful to them as they have been to me. TR read more

This branch took the time to correct the situation that I was having. Sierra G. is an exceptional person who deserves all the praise for being an exceptional banking representative. She sets the gold standard for the best customer service. Her boss should commend her and provide a raise!!!! and a vacation! read more

I just called in to this wonderful branch and spoke to the most courteous lady . I'd like to give a shout out to NOEMI. She was so nice, so professional, so inviting, and just overall the best banker in the universe. Most bankers are robotic and don't care about the customer. But NOEMI address all my banking needs and took care of my concerns in a timely manner. The phone service here was great. I previously called other branches and they never answer the phone right away. I guess they were busy , but I needed something taken care of right away. And NOEMI made my day. I've never physically been to this branch , but I will be visiting this branch sooner than soon. If you bank here, please give this location your service. I'm sure and most positive you will obtain the best service ever. : ) read more

This branch has gone downhill. Tellers never know how to apply payments. Manager is unprofessional. Don't waste your time... go to Tapo branch they're very professional and knowledgeable over there. read more

I have been a member with premier for over 10 years and have never had to complain but unfortunately I have to now. I am so glad that the Tapo location is open again so I never have to go here again and see the manager Catalina . She is very rude and unprofessional. I think branch managers should make you feel welcome and not make derogatory comments on your personal appearances Also managers should be working with members not just standing around talking employees about nonsense. I am very disappointed in the management but not at the other employees I always have a great experience with noemi . Every time I went in she was the only ones ever working , I feel bad that they have to work so hard to pick up the slack for the manager. read more

Premier Bank demonstrates professionalism and an inviting environment. This is true because of a gentleman by the name of Warner. He has helped me on several occasions. His respectful and mindful disposition is a model for all. Thank you for making my experience with Premier worthwhile!! read more

I went to their local branch in simi to report that my husband had passed and I needed to take the loan over. They took a copy of the death certificate and promised to call me later because they didn't know what to do. They called me a couple of days later to tell me that my options were to refi the truck, trade it or pay it off but they did give me 30 days. So much for taking care of their clients when they are grieving the loss of their spouse. I wouldn't never use them again. The truck was been paid every month. I was just trying to do the right thing. And the extra 30 days they "gave me", its because we made extra payments. Never AGAIN! read more

Opened a new Business Account with Premier recently.. The process was smooth, the service was fantastic, and they beat all the big banks when it comes to cost! Give them a try!! Ask for Susanna! read more

After working on a Saturday, it is so nice to go to my credit union and do a simple transaction in a quick and pleasant way. Chelsey just opened the window to accommodate me standing in line. She was very professional, fast and friendly. It is nice when you meet someone who makes you feel special even when it is a rather small task of depositing one check. Please pass on my commendations to her for excellent service! Thank you Chelsey! read more

I have been there a long time, but since they recently moved there is only inconvenience and poor service. I really do not like their new location. There seems to be a large turnover because every time I come back into town there is a new branch manager. Today they would not deposit my check from a trust and I only recognized two tellers. I was going to have to drive to another bank before closing just to get the check deposited. This was super inconvenient especially since I had been there over 12 years. I was going to have to deposit it into my relatives' bank account in Citibank because Citibank never gives me any problems. They also have people who have been there a while and know me and my family. Even though I don't have a bank account Citibank on Sycamore always accommodates. I will be closing my account at Premier as soon as all my checks have cashed. I just find it difficult when the personnel are distrusting of the clients as well as the high employee turnover there. I am going to open an account at Citibank since they know my whole family and have never given me problems. read more

I love walking into a business where every employee has a smile on their face and love their job. Every employee is always willing to help and answer all my questions. The tellers are always to nice especially Warner. They are always so nice to my daughter and they go out of their way to make her feel comfortable. Chelsey Briggs is amazing. She is very thorough in explaining all steps of a loan. She is very nice and a true professional. If you are looking for a business you can trust with your money this is the place to visit. read more

Fear not at this bank! The staff welcomes you and is genuinely happy to help! My husband and I came in to add me to his accounts and there was a greeter that helped us right away get settled with Jennifer. She was so very helpful in adding me to the accounts and gave excellent financial advice. She is sweet and knowledgable... I love this bank! (who says that?! It's true!) read more

Im a little shocked by all of the positive reviews posted for the simi town center premier america, but when my poor review mysteriously was taken down from yelp I had to wonder if they flagged or reported it (possibly like others). Overall I would describe this branch as unprofessional, lacking in knowledge as related to their job duties, unwilling to help customers, and slow as molasses. I was quoted two days turn around for an auto loan and ended up waiting two weeks. Then I had to drive 30 minutes away to the corporate office to pick up the final check because they were unable to process their part of it in time. At first I thought that they were intentionally not processing the paperwork because of how long very simple tasks were taking, but now I'm more of the opinion that they just really don't know what they're doing. If I could give zero stars I would, avoid this place. read more

I came in here to apply for a personal loan, so I can consolidate my loans, since their interest rates are much better than most credit unions. Andrea helped me with my loan from start to finish and she was personable and helped me through this process. She made it quick and painless, and she even called back to follow up with me to make sure everything went smoothly. She definitely made me feel welcome at this credit union. Thank you so much Andrea for all of your help. read more

Miles above and beyond the major chain banks I've dealt with. Its near impossible to create a personal relationship with a major national bank. Premeir offer business accounts which is an extra plus as my other credit union doesnt and many dont. If they were closer to me I'd give them 5 star. Shared branches dont allow for timely deposits so that is one drawback. read more

If you're looking for a great Credit Union, this is the place. Friendly staff call you by name. I love the free internet banking and online Bill Pay. read more

been here a long time and have had no problems. They have helped me out with a bunch of different things. Everyone is polite and friendly.

While the staff is friendly, I found that they do not know how to handle problems. The second they encounter one, they will tell you that they are a banker so they have no customer service skills. This bank takes the 'union' out of credit unions. read more

We came in to open savings accounts for our children and Chelsea Briggs was awesome! She is so pleasant and easy to worth it. The entire experience was really enjoyable and fun. Thanks Chelsea! read more

As a former banker and credit union employee (not here), I was so disappointed with the merger process from Telesis. There were so many mistakes, promises they were fixed and mistakes again. Letters threatening to send us to collection (we owed $0 on our overdraft line, they kept mistakingly charging fees that used overdraft and not sending statements so we kept finding their error with threatening letters). There was actually so much more that went wrong, but account closed and lesson learned! Getting great service at another credit union in town! read more

I was with Telesis for almost three years, I had no issues with Telesis, When Premier America took over Telesis everything went down the toilet. This company does not care about the customer, the employees are stuck up and not knowledgeable. The only employee that was nice was Imelda and yet after the "Premier take over" she had to retire, This company is not honest and whenever you visit their branch it's always a hassle. Almost any other CREDIT UNION cares about their members, Premier does not. Be Warned. read more

I am very lucky to always have a great experience at Premier America on Township. Sofia Musquiz has such patients and so helpful with a few trans actions I had to make ! You really need more people like her. read more

I go into the credit union office to make business deposits to avoid the hold that happens when I use the ATM. Thought it would be miserable, but it's been very pleasant. Warner most often processes my checks - he is very personable - making this a different banking experience than what I knew from commercial banks - he is very helpful and professional. I prefer this branch to any of the others in this area. read more

I have had several bad experiences with this company. I have been with them for 10 years but ended up just keeping an account open for my car loan. I tried giving them one last chance and decided to apply for a personal loan and everything that could have gone wrong did. Which happens sometimes but the lack of customer service and knowledge of the employees was what made me lose confidence and ulimately decide to take my business elsewhere. read more

I've been on hold on the 800 number - the only published number for them anywhere - for almost an hour!!!!! What gives. My phone's battery went dead, so I had to find another phone and I'm again on hold. I'm going to have to drive to the office. You can bet, I'm also going to withdraw my funds and CLOSE MY ACCOUNT!! Totally unacceptable. This is not a bank holiday. No excuse for not having customer service. The people at the branch are nice and helpful, but geez, this is an on-line age and has been for years now. Why aren't the local numbers published. read more

They know your name and care about your business needs. We have not had this kind of attention to detail and care at any of our previous banking establishments. As a small business owner it's nice to feel important and recognized as someone important. I highly recommend Premier America! read more