I walked in and was immediately greeted. Great service. However, I was looking for a refurbished lap top. They informed me that they won't have any to sell until possibly Monday. They are going some work in this place m- computers everywhere. It's the EYE OF THE TIGER over here.. read more

I brought my PC to FRIENDLY COMPUTERS after I was told by Geek Squad and Office Depot that they wouldn't even accept my computer without me giving them $250+ down. I would recommend this establishment to anyone who needs fast, friendly and fair computer repair. My PC is seven years old and instead of telling me what a piece of crap my PC is (like the other guys did), they accepted my geriatric PC with open arms. I took my PC there about a month ago, because it wouldn't power on. I know less than zero about computer repair, so they could have really taken me for a ride if they wanted to. However, I was pleasantly surprised when they called me a few short days later to inform me that they can fix it for nearly half of what Geek Squad and Office Depot were trying to fleece me for...... labor and parts combined! Today I have taken my PC back there to have my antivirus software updated.... and again I was welcomed with fast, friendly service. If you're like me, and you need a place to take your PC that's going to give you good service at a decent price, I would recommend these guys for sure. If you want to be treated like a cheapskate, because you won't fork over $1,200 for a new PC, you can take it to the other guys. Don't believe the hype. Save yourself the gas and time. Squad and Depot are in the business of selling new computers, not trying to help you save money by fixing the one that you already have. That's why they ask for so much money up front. Take your PC to these folks who are actually in the computer repair business. They'll take care of you for a very reasonable down payment.... and they are actually friendly. read more

The sent a very nice and professional team member to fix it the way my grandparents wanted their computer. I can now say that I recommend them for any type of computer support or purchase. Thank you guys! read more

Took in a recently purchased PC for some work. Impressed with the professionalism and courteous service. Their estimates were explained clearly & accurate, with no 'hidden' fees, and the work was completed as promised. Would certainly recommend their services. read more

Took my computer to them and pretty unhappy with the entire experience. It took them a month to do repairs. It was pretty bad communication between them and me, They would always say they would call, but it always be me who had to ask for a status update. The parts that they ordered they quoted me $60 plus labor. Looked online for the OEM part I needed and it was just $20 including S&H . the overall cost for the repair was more than $200. Also looked at my computer more in detail later and they put a piece of scotch tape on the enclosure button on the cd drive, it now pops open if that piece of tape isn't there. i also asked them to check my lcd cable because there were lines appearing on my screen,I asked to give me an update if anything more needed to be done for it. They didn't do any repairs on it and told me after I already paid they could order some more parts and fix it. At that point I just wanted my computer back and didn't want to order anymore repairs through their shop. read more

Found Friendly Computers online and as soon as I hit the site up popped a "chat"...so I engaged and described my issues. Needed a printer installed on a network, needed to upgrade my modem and re-install the external hard drive to wirelessly back up my data on two computers as well as tune up my wife's computer. They made an appointment the same day and were prompt in coming out. Tech was friendly and knowledgeable and got almost all the work done... The reason I can't give them 4 stars is two fold: one - their pricing mechanism is, IMHO, out of whack with real time. 1/4 hour increments is the norm in the service industry and they charge 1/2 hour increments. I found their hourly charge was reasonable but disappointed all the work did not get done in the promised "2 hours" committed. The other reason is that the external hard drive was too challenging for the tech despite the assurances of the person I talked too.....That did not get finished. Overall I am somewhat happy and would probably use them again but I'm not a raving fan.... read more

This is a great place to start if you have any computer problem. I had a hard drive failure and chatted with an on-line technician who asked me a few questions, then recommended I come to the store. When I arrived at the store, I was immediately helped and they did another diagnosis. It turned out the problem was beyond their expertise, but they recommended an online company that could help me (and had a discount code). I would give five stars if they would have been able to help. They were quick with answers and of course did not charge me for the diagnosis. Any sort of computer problem, this seems like a great place to start. Especially because if they can't fix your problem, they can recommend somebody who probably can. read more

Had a mobile tech out to clone a new C Drive on a bigger SSD and he screwed the pooch. Ruined the original C drive and also the new one so the laptop would not boot. Friendly took the laptop in on Thursday afternoon and tried hard to get the new SST to boot the computer but, the drive could not even be read, same with the original drive so they reloaded Windows on the new SST, put the laptop back together and only charged an hour and a half labor. Now have my laptop back and working. Only problem is to load all the programs I had. Luckily my data was on a second drive. Friendly is not inexpensive but, they do the job quickly and well. Kudos to Friendly Computers read more

I needed an old, used monitor. They had one a client had turned in for recycling, it was given to me for free! read more

OneSource Cloud Services - IT Services & Computer Repair Near Me - Houston, Texas

Found all the staff friendly and helpful. Also they worked with me, didn't charge me for labor on a job that I was told would be a quick and simple fix. Will return. read more

I've used their services twice. First time was ok, trouble shooting a computer issue for me. The most recent time was to have a network cable line run from my router to some equipment. They said they could do it, they sent a guy to my house. He said he could do it and would email me a quote. Never got the quote. Two weeks later they claim sent me an email saying they can't do the work for me. But no email arrived here. And I do not use spam blockers or any of that so, fact is they didn't send an email and rather than acknowledge their mistake and correct the issue, they chose to blame the customer. And what computer services firm cannot run a network line?? Wasted two weeks of my time on these yahoos. I'm out. read more

Had an issue with my iMac. They were able to fix it, I didn't lost any data and was fast. 100% recommended

Rafael Vera came out to our business today and was very friendly and helpful and made sure we were satisfied with his work. He was very professional and took the time to explain the things we did not understand. read more

Worst service ever! Don't go there. We took our computer in for diagnostics. Of course, they ran our credit card immediately but didn't get to work on our computer because, "there are so many other computers in line ahead of you". When they finally did run diagnostics instead of contacting us to know what the problem was we received an email from Timothy.   Hi Tim! You have an update from Friendly Computers for your ticket 2127 Update Subject: Completed Message: Data migration complete. Ready for pickup or delivery They told us we had to buy one of their computers because they had already migrated all our data! We told them we wanted our computer back - not theirs and how did they assume that we would agree to what they had done without contacting us. Horrible! Horrible! We finally got our computer back - BUT NO REFUND AND NO APOLOGY! They must have paid people to write good reviews because they have certainly do not deserve them. read more

We have used Friendly Computers several times and are always very satisfied. In home or drop off. Computers got to fancy to fast for me so I am glad to have someone to call and say "help!! Come make this thing work!" lol! I felt fine trusting that they could also help my Mom. She was having issues and none of us kids knew how to help her. I trusted to send them into her home, be patient with her, and not leave till they knew she was up and running and able to operate her computer again normally. read more

The owner reached out to me. I appreciated his help and courtesy. He is fair and concerned about providing good customer service.

I called Friendly Computers at 12:30pm and they were at my office in less than 2 hours and solved a MAJOR computer problem. Antonio is very smart with both hardware and software issues and I would highly recommend him to everyone. I will gladly use Friendly Computers if another problem arises. Ron Settle read more

Great customer service. Very knowledgeable about the services they provide. If you need any work done to your computer/laptop this is the place. read more

My company was having a network issue and reached out to Friendly Computers. Josh arrived early to the appointment time and tackled the problem within moments of sitting at the computer. He had the issue repair within an hour and was very professional. read more

We recently experienced a situation where a caller identified himself as a Window program technician with a heavy Indian accent. This man was not legitimate after he was able to access our information on our personal PC. We immediately called Friendly Computers and "Brian" informed us to shut the computer down and hang up the phone. We had been scammed. He sent a wonderful , educated and polite young man "Dustin" to clean up the problems and was very compassionate and patient with us.....you guys are an exceptional team and the name of your company says it all!! Thank you for your expertise ability with this technological world in which we live!! read more

Never Again. Crazy bad customer service. Stood me up for a house call, twice. Techs seem to be good, but terrible communication with "dispaching". When I called them to ask why they didn't show, the manager was full of excuses. Noone seems to take ownership of the customer's satisfaction. read more

Service was terrible. They would promise to be there at a retain time and never were. That included when they said they had to do it at the store. I was there at their opening time, they were not. Technician had to keep calling back to his boss for help. Took 3 weeks to get it repaired and it was still not fixed. When I went to pick it up they couldn't find it. They had to call someone to tell them where it was. Wiped out all my contacts and said there was no way they could get them back unless it came to the shop. Two more weeks go by and only a fourth were back. They also messed up the connection to my husband's network. Kept calling me Mr. When it is obvious I am a woman. Trying to talk to them was impossible. They would always stop the conversation to answer their cellphones or store phones. You were not the first priority let alone your computer. read more

I contacted this business the first time to have my computer go wireless so I could move to another room. After about 5 hours it was determined they were not able to do it, so my computer had to remain where it was. The tech was very nice and I felt like he was family since he had been in my home for so long trying to get the wireless thing going.....no luck. So.......I decided to buy a new computer so I for sure could have it wireless. Called Friendly to have them come out and install so I would not mess anything up and transfer my info from the old computer to the new one. The tech they sent out was super nice and I liked him a lot, however, when he went to transfer the info to the new computer.....it apparently crashed and would not operate at all. So....he gave me the bad (tragic actually) news that all of my info was lost, but maybe it could be retrieved at their shop or they could send it to another company for possible recovery. Since, this computer contained all of my information for my business which I have had for 13 years, it was devastating and still is. But, the guy took the hard drive to their shop to be evaluated and hopefully fixed. We called after a couple of days since no one had contacted us and they said they would let us know as soon as they knew. However, after a week I called and they asked if I really needed anything off of it since they were unable to fix it. I found this unbelievable since I had made it pretty clear that this represented my livelihood, so of course, I needed it....So, they told me to send it to a place in Wisconsin for possible recovery......and yesterday as soon as I left their shop with my dead hard drive I sent it off to Wisconsin. I am now conducting my own prayer vigil for the deceased hard drive. What the tech should've done before he removed the hard drive from my old computer was ask me if I had the information backed up and I would've said no and we could've backed it up while the computer was working perfectly. The reason I hired someone to do the work is because I am not a computer person and don't pretend or want to be one. So, I totally depend on the professional to keep me out of trouble like this and this could've been avoided. Also, not contacting me as soon as they realized they were not going to be able to fix it is unforgiveable......and set me back a few days from sending it to the recovery company. Plus, the estimate from the recovery company, assuming they can fix it is over $1000. This is not the way to grow your business. read more

Computer was repaired within a few days. Did a great job with the repair, however, I wish a technician would have taken the time to explain to me what the issue was. read more

I was panicked about getting my data from the Laptop upon problems popping up. They gave me a price or estimate over the phone and stuck with that price(excluding taxes). I was greeted not just on the phone but in the shop with kindness and professionalism. When dropping off and picking up the laptop, I was given advise for care and handling the laptop and recommendations for software without the down the nose usual geeky attitude most IT personnel do like when at work. read more

Our company has used Friendly Computers for about 5 years now and absolutely love them! Excellent support. If we have a problem they are out quick and can figure out any issue! We have had not so good issues with other companies in the past and Friendly is HONEST and upfront. Would highly recommend to anyone! read more

Our business was having a network issue. Andrew Hughes, the technician was able to find the problems very easily and quickly. He explained the problem and was able to take care of it in a small amount of time. Although, I was out of their working area, an exception was made and I'm very appreciative that they would drive out to me. Outstanding and trustworthy company to service your computer needs. read more

Rachelle was welcoming and helpful taking in my computer concerns and answering my many questions in person and via phone. After the latest Windows 10 update my computer had come to a crawl and I was not able to access my programs. It was almost useless. She and Rafael worked together to understand my computer problems and explain the solution to me. Rafael evaluated my laptop and recommended a new hard drive. My aging Dell laptop now has a new solid state hard drive installed and is running like a new computer. I opted to have Avast virus protection installed for two years through Friendly Computers. I was also given information for the on line resources to help me reload my Cannon printer and information on accessing Malwarebytes on line for for extra protection. It took about a week as many laptops were in the shop at that time with similar problems. I would recommend Friendly Computers for friends and family. read more

I would just like to say that these people are the worst computer repair shop in the Houston area. Do not waste your money, they charge $118 an hour to work on my laptop and wanted 2 and a half hours of labor to fix the problem. No way, they charge to much for their work, which is not any different than other places. read more

Gave only a single star, but if I could have it would be a negative five star. Called this company for repair to get my laptop to connect with the printer. Serviceman came and fixed ?? the problem-charged -$130. Within two days same problem. I did not call to complain for two weeks they sent the serviceman back and he claimed to discover an additional virus and since I didn't call for two weeks and complain they charged an additional $116. Now two days later same problem. Cannot afford to call them back. I'm 73 and retired, only able to support Friendly Computers of Webster Tx. so much on Social Security. read more

I applied for a job as a computer technician on their website using this page https://www.friendlycomputers.com/employment/benchtech.php . The next day I was emailed by Ron the owner. In the email he berated me by telling me "There is a brand new innovation called a resume" and linking me the definition of resume. Then he and accused me of "hijacking" their scheduling software in an attempt to get them to notice my work history. From the email I could tell it was an automated system for forwarding job applications to the stores but apparently Ron could not realize that. I have never used their services for computers but as of now I never will due the unprofessional behavior of the owner read more

I'm a office manager of a small business and we were seeking a place that would come out and set us up with Outlook and basic computer areas. Ron, the owner, is very knowledgeable and patient with the amount of questions we had. We were able to have a next day appointment, which was great. Barry, name of the guy that came out, was awesome. He answered all of all questions perfectly and was also patient with us and our questions. I'd recommend Friendly Computers for any small business computer needs. read more

Horrible experience with this business. 7/14/2015. It took over 2 weeks to even diagnose my computer after they told me it would be done in a week at most. Once they finally diagnosed it with a corrupt hard drive, they returned my computer with the cover full of dust and the employee stated "its obviously very dusty here in the store" in response to my concern regarding the dirty cover. They failed to return computer charger to me as "Someone failed to place the tracking sticker on your charger". They attempted to send me home with a charger they thought would work and if it didn't would purchase me a new one. Longer story short the owner stepped in, they mysteriously found my charger laying around, gave me 10 dollars to dry clean the computer cover and tried to sale me their "in house refurbished computer" Thanks but no thanks. I don't mind spending money on repairs or even a new computer all together. But not re purchasing due to the mishaps of others, or the sake of ignorant employees for that matter. read more